MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
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  • Customer service

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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☆☆☆☆☆

“High admin fees.”

Written on: 15/12/2008 by bike (1 review written)

High admin fees.
Being charged £30 to update my address after moving (years policy was only £70).
Being charged £30 to cancel my policy- paperwork said I would receive 40% of my policy cost back if cancelled after 3 months, no refund, due to admin fee.
Receiving my proof of no claims discount with one years mysteriously missing.
Phoning customer services and being put on hold for 30 minutes (numerous times) then being redirected to the wrong department (numerous times).
Having the phone hung… Read Full Review

Mike Sp's Response to bike's Review

Written on: 22/12/2009

I found this review very helpful because... It's so true!!

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★★★★★

“Well I've noticed a lot of bad reviews for MCE I...”

Written on: 07/12/2008 by kino99999 (1 review written)

Well I've noticed a lot of bad reviews for MCE I however have not had any problems. When I first phoned them up they gave the cheapest price my policy was set up within minutes. I also had to make a claim through mce towards the end of the policy a female driver pulled out in front of me as I was travelling on a main road. So following morning I phoned them up reported the incident also this is on a freephone number. I was talking to someone about my claim within seconds and it also didn't cost… Read Full Review

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☆☆☆☆☆

“Despite proving 'double insurance' I am being told I...”

Written on: 06/10/2008 by ianmw (1 review written)

Despite proving 'double insurance' I am being told I owe £27 and also for money through Finsure as the premium was to be paid by installments - in total £100 for 1 weeks insurance which I did not request. Will let you know what the FSA make of it all in due course… Read Full Review

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☆☆☆☆☆

“My son phoned for a quote for his moped (value £500),...”

Written on: 24/09/2008 by gethro (1 review written)

My son phoned for a quote for his moped (value £500), was told £189.11, I phoned to pay and realised this was just third party, so I got a quote for TPFT for £236 so I accepted this, about 20 min after I accepted the quote I realised that I wasn't told the excess figure so I phoned to check and was told it was £500 (so I cancelled the policy). Got a letter today telling me there is a min charge to cancel of £30 and the refund will be in the form of a credit note. Not a good company to deal… Read Full Review

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★☆☆☆☆

“I had a motorcycle insurance policy with MCE for...”

Written on: 26/06/2008 by Ducati996R (1 review written)

I had a motorcycle insurance policy with MCE for several years as they constantly were among the lowest prices for my slightly modified bike. However, it was only after making a claim and requesting information from them that I had to deal with customer services rather than renewals. This side of the business is very poor. Each time I called them I was put on hold for at least 5 minutes, in most cases it was 15 minutes. By that time, I figured they wouldn't answer so I hung up. When I did… Read Full Review

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★☆☆☆☆

“NO! MCE, you are no good at customer service. Please...”

Written on: 20/06/2008 by MCE disgruntle (1 review written)

NO! MCE, you are no good at customer service. Please train your staff about answering the phone and how to keep the customer coming back! the customer service team does not know what 'good customer serevice' means. I have spent a total of two + hours listening to an advert about how good they are for bike insurance and customer service. Waiting for customer service to answer the phone!… Read Full Review

Ducati996R's Response to MCE disgruntle's Review

Written on: 26/06/2008

I agree with this review because...the same thing happened to me!

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★★★★★

“I found MCE Insurance to be a superb company to deal...”

Written on: 29/04/2008

I found MCE Insurance to be a superb company to deal with. They gave me the best price and the best service of about 5 motorcycle Insurance companies I tried. If you want cheap motorcycle Insurance I suggest you five them a call or try their website www.mceinsurance.com… Read Full Review

Ducati996R's Comment

Written on: 26/06/2008

I disagree with this review because...I only found them helpful when it came to taking the money. Things soon changed when I wanted to change to a different insurance company.

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★★★★★

“Motorcycle Insurance is a minefield- but after lots of...”

Written on: 28/04/2008 by whfcuptonpark (1 review written)

Motorcycle Insurance is a minefield- but after lots of calls to lots of companies I saw MCE advertising on Ebay so I figured they must be professional!

I wasn't disappointed- they gave me a cheap quote for my CBR600 with no fuss about my race can. I'd recommend them to anybody… Read Full Review

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☆☆☆☆☆

“Phoned about MCE Insurance premiums return tried for 3...”

Written on: 18/03/2008 by J STEENSON (1 review written)

Phoned about MCE Insurance premiums return tried for 3 months solid before a reply phoned one day and was on the phone for three and a quarter hours and was passed back and forward to nine different people absolute disgrace. Would never advise anyone using this company cant wait to get their money but don't want to know when they have to pay out… Read Full Review

Whfcuptonpark's Response to 352569_J STEENSON's Review

Written on: 28/04/2008

A bit harsh- I've found them to be superb. They've just opened a new call centre as well so service should be even better- although I've never had problems!

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Ducati996R's Response to 352569_J STEENSON's Review

Written on: 26/06/2008

I agree with this review because...the same thing happened to me. They are very speedy at taking the money and starting up a policy. Very unhelpful when it comes to making a claim or cancelling a policy.

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★★★★★

“MCE Insurance - Ride Daytona 650 with 3 years...”

Written on: 12/03/2008

MCE Insurance - Ride Daytona 650 with 3 years experience. Got fully comp cover with NCD protected, £200 excess, riding other bikes, for £205 at bike show. Closest quote online was £270 for basic cover and huge excess… Read Full Review

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