MCE Car & Motorcycle Insurance Reviews - www.mceinsurance.com

★★★★☆
4.1 / 5
81% of users recommend this
  • Customer service

  • Value For Money

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MCE Car & Motorcycle Insurance www.mceinsurance.com

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★★★★★

“Policy cancellation conversation”

Written on: 06/04/2017 by Percyblade1 (1 review written)

Regarding my recent conversation felt like I was talking to a friend so at easetop lady ,what can I say if Carlsberg made employees !!!!!!… Read Full Review

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Written on: 12/04/2017

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★★★★★

“Easy to deal with ”

Written on: 06/04/2017 by Whitedy387 (1 review written)

Always a great speedy service, insured all my bikes through MCE and any changes are simple to do… Read Full Review

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Written on: 06/04/2017

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★★★★★

“Very quick and easy service”

Written on: 06/04/2017 by EricaWhitaker1951 (1 review written)

Rang today to make changes to my policy,all done within 10 mins,would recommend to friends,thanks… Read Full Review

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Written on: 06/04/2017

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★★★★★

“1st class service”

Written on: 05/04/2017 by gazvfr (1 review written)

Had to change my bike details and the whole process was made very easy and enjoyable by the adviser who was very helpful and a pleasure to talk to… Read Full Review

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★★★★★

“BEST INSURER EVER!!”

Written on: 03/04/2017 by Callum1000rr (1 review written)

iv used MCE for the last 5 years as they always provide best prices for me as a younger rider. Just upgrading from an old fireblade to a new one and the adviser on the phone was the best help ever.. I work in customer services/sales myself and i can honestly say best experience I have ever had with a phone indavidual! Thank you!!!! Will be staying with MCE most definately for my renewal!! I would say call waiting time was a fair wait but to be honest...i'm really not that fussed i know… Read Full Review

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Written on: 06/04/2017

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★★★★★

“Really Nice Agent”

Written on: 03/04/2017 by Chris_L (1 review written)

Took a long time to get through to an agent - wait time with music was about 10 minutes), but when she got on the line she was really helpful and polite. And best of all the price for my insurance was less than I expected… Read Full Review

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Written on: 06/04/2017

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★★★★☆

“Superb staff, slow system”

Written on: 02/04/2017 by Colby438 (1 review written)

The staff at the call centre are really good, I was recently served by Dayle and he was friendly and extremely helpful. However the staff do seem to be hindered by the system they use, it takes too long and they have to repeat questions which means everyone ends up on hold for ages waiting for someone to be available!… Read Full Review

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★★★★★

“Fantastic service been with MCE for 12 months and...”

Written on: 01/04/2017 by Alex.hall00 (1 review written)

Fantastic service been with MCE for 12 months and could not ask for anything more definitely 10/10 from me! Would definitely recommend to anyone… Read Full Review

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Written on: 03/04/2017

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★★★★★

“Charlene Chapman”

Written on: 29/03/2017

After I took out a new policy online, on a long follow up call Charlene helped walk me through adding some pretty complex options. She was patient, helpful and knowledgable; everything you hope for but hardly ever find. Superb customer service - second to none. … Read Full Review

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Written on: 03/04/2017

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★☆☆☆☆

“Try Making a Claim!”

Written on: 29/03/2017 by 485Jensen (1 review written)

Very good premium - good sign up process - but the best of luck if you need to make a claim. Basically they are like RyanAir but worse. My bike got stolen - value approx £3900.00 - ended up they paid me £841.00. They chipped me down with a low valuation - then hit me for 13 different deductions. And their customer service is powerless to assist or make any changes. This is why the guy who owns this company drives around in a £500k Bentley… Read Full Review

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★★★★★

“Mce employee excellent”

Written on: 29/03/2017 by Warner271 (1 review written)

Having spoke to Mce today regarding my no claims bonus I managed to speak to a lady who I found a pleasure to deal with,courteous friendly and efficient just how it should be!!excellent employee of mce… Read Full Review

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Written on: 03/04/2017

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★★★★★

“Exceptional Claim Handler”

Written on: 28/03/2017 by ScooterRider86 (1 review written)

Excellent. The whole process of making a claim was made really clear and everything was explained in detail, even when i asked again.... and again.. Really appreciated the patience of the handler and was great talking through everything with me as it was my first time. Thanks MCE 4621 … Read Full Review

Bigedmce's Response to ScooterRider86's Review

Written on: 29/03/2017

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★★★★☆

“Charlene Chapman”

Written on: 28/03/2017 by Roblee2517 (1 review written)

I am very happy with MCE Insurance mainly due to there customer service. Charlene went that little bit further to help deal with a problem that was my fault. Which made my mind up to stay with MCE… Read Full Review

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Written on: 29/03/2017

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★★★★★

“Help with bike insurance”

Written on: 27/03/2017 by KarsonMalloy91 (1 review written)

Extremely helpful lady, explained all the detail in a professional manner considering I was trying to add a 29 year old bike to my policy Another reason to stay with MCE as they cater for bikers not just another nameless account… Read Full Review

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Written on: 28/03/2017

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★★★★★

“Dayle”

Written on: 26/03/2017 by Steve_Mckie (1 review written)

Had to alter my insurance twice after being let down and messed about by Orrell Motorcycle Centre in Wigan. I rang MCE and spoke to Dayle who swiftly altered my Policy so I was able to resume riding my BMWK1200GT. Many thanks Dayle for a fast efficient service. … Read Full Review

Bigedmce's Response to Steve_Mckie's Review

Written on: 28/03/2017

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★★★★★

“New Policy.”

Written on: 23/03/2017

Thank you for your help yesterday sorting my Yamaha Fazer insurance out, by adding the bike onto my Harley Davidson policy. I was very impressed by the way you dealt with it so quickly and professionally, and you also saved me money, which is the best thing. This is my second year with MCE and in that time I have found the sercie to be faultless, which is not the case in the past when I have used other insurers such as Hastings and Bennetts. Once again thank you, much appreciated. Regards … Read Full Review

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Written on: 24/03/2017

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★★★★★

“Great value service.”

Written on: 23/03/2017 by Gavinlafinca (1 review written)

Got this insurance today and such incredible value. £230 fully comp on a GSXR 1000 with no valid no claims. Great value and really good customers service. Highly recommend… Read Full Review

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Written on: 24/03/2017

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★☆☆☆☆

“Genuinely feel extorted after years of loyalty”

Written on: 23/03/2017 by David_Truthful (1 review written)

I have been with MCE for many years. The renewal for the year was £289. The previous year it was £221. I asked why it had gone up so much and was told it was due to the tax. I sighed and accepted the amount. Immediately afterwards and out of curiosity I used one the comparison sites. The AA were charging £83 for the same insurance but better excess! Not only that, MCE were showing as £119 with legal aid and breakdown recovery! I immediately called back and said I wanted to cancel and… Read Full Review

Mce_Insurance_Customer_Services's Response to David_Truthful's Review

Written on: 28/03/2017

Hello

I’m sorry to hear that you have had a bad experience with MCE. We strive to deliver the very best service at all times and it is always disappointing to hear when we have not achieved our high standards.

I would like to investigate the issue for you and would appreciate the opportunity to discuss this with you further. Please email me with your contact details and policy reference if known for the attention of Nadine Stevenson. I will then arrange a time convenient to contact you.

Please be assured that MCE take all feedback extremely seriously and I will work with you to achieve a fair resolution

I look forward to hearing from you
Kind Regards
Nadine Stevenson

Customer Service Manager
MCE Insurance

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★★★★★

“Service with dayle”

Written on: 23/03/2017 by drp600gixxxxaaaaa (1 review written)

Great service on the phone . Very helpful and polite After the phone conversation he emailed me to correct my mistake in thinking the policy was due to end next month but infact was only the payment that was due to end and not the policy !… Read Full Review

Bigedmce's Response to drp600gixxxxaaaaa's Review

Written on: 24/03/2017

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★★★★★

“good customer service”

Written on: 22/03/2017 by AbigailMcNamara406 (1 review written)

Had a phone call about transferring my insurance, was very polite and efficient with the change over thankyou… Read Full Review

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Written on: 24/03/2017

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