HomeProtect Reviews - www.homeprotect.co.uk

CI Tower St George's Square New Malden, New Malden, KT3 4HG
★★★★☆
4.3 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

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★★★★☆

“New customer looking for value and good cover”

Written on: 03/12/2013

Although the real test of any insurance is the response to a claim, the advice in ensuring I had correctly completed the form and had appropriate cover for my house and contents insurance was excellent. Speaking to an English speaking adviser was appreciated, he was patient, good at explaining different options and helping me to prioritise and gave me confidence in my final choice. Thank you… Read Full Review

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★★★★★

“Easy Peasy Home Insurance”

Written on: 03/12/2013

Called for a quote and spoke with an advisor, he offered clear and concise information on the insurance I was looking and wasn't trying the "hard sell". He did everything he said he would and the insurance policy was sorted and up and running within 24 hrs… Read Full Review

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★★★★★

“Good, Better, Best”

Written on: 02/12/2013 by PaulMaxey (1 review written)

I'd had trouble with my previous house and contents insurer as they wouldn't or couldn't give me cover for the 92 days I'd be away in Australia yet they'd initially said this wouldn't be a problem. Not so with HomeProtect right from the start they clarified that i would be totally covered for the 92 days I'd be away. This holiday cover then was one of the key issues to my insurance needs. All the other aspects especially for the 9 months I'd be actually living in the UK and in my house were… Read Full Review

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★★★★☆

“Comprehensive cover at competitive prices”

Written on: 02/12/2013 by ianwarsap (1 review written)

Like the majority of families I have looked at the market place and purchased from a competent, competitive and comprehensive insurance provider. The cover provided for home and contents is exactly what I required, the information provided on line was easy to follow and understand and answers to questions where easy to come by. A quick and simple on-line transaction made the purchase very easy to complete. Documents were easy to download and save in case they are ever required (which I hope… Read Full Review

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★★★★★

“Home Protect Review”

Written on: 02/12/2013 by mark_r_zucker (1 review written)

I have not had any claims withg homeprotect but the price is brilliant and i have recommended them to friends and wil continue to do so in future :) Thanks Mark Zucker… Read Full Review

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★★★★★

“First home”

Written on: 02/12/2013

Staff where very helpful, explained all the queries I had without making me feel stupid. I had to call back when I received my policy due to a spelling mistake and even that agent I spoke to was great, sorted the error and emailed me my new documents straight away,?as she said she would. Was overall a really great customer service experience as well as beating the quote I got online… Read Full Review

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★★☆☆☆

“Lack of Communication”

Written on: 02/12/2013

Having spent 2 or 3 days on the phone to Home Protect, speaking to many different people and waiting listening to awful music, we finally managed to set up an agreement. Staff were pleasant but did not call back when they said they would on 3 occasions. More staff are needed and a change of music. Staff need more training so that they understand the products particularly about an outside credit company setting up the direct debit. It would be an improvement if people could deal one person only… Read Full Review

By Homeprotect

Written on: 03/12/2013

Thank you for your feedback, we are just about to upgrade our telephony system and will take your comments into account.

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★★★★★

“fantastic, straight forward & stress free”

Written on: 02/12/2013 by ya5meen (1 review written)

got an email offering a cash back if i purchased the home insurance..at first i thought yeah right it will be over priced thus the cash back however I was pleasantly surprised.I did an online quote which took around 5 minutes and wallah- £270 (including extras) i was so shocked as most companies were coming back with £400+ as a basic cover for buildings and contents. including the cash back I would save well over £200. I was a bit nervous and worried as thought i might have miscalculated but… Read Full Review

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★★★★☆

“A very competitive quote for unoccupied insurance was...”

Written on: 02/12/2013 by Diccon77 (1 review written)

A very competitive quote for unoccupied insurance was the major driver for using Home Protect. Phone line was very well staffed and easy to get the answers that I wanted before taking up the online quote provided through Go Compare… Read Full Review

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★☆☆☆☆

“Cancellation Charges !”

Written on: 02/12/2013 by kkent (0 reviews written)

The standard of insurance provided has been awful. When selling my house some subsidence was discovered in the conservatory by the buyers surveyor. The claim was managed by AXA who used a company called GAB Robins. Progress was painfully slow and I was not kept informed of progress. The women answering the claim contact phone went straight to answerphone and she never rang back. She then went on annual leave without passing the caseon to anyone else. She then went on sick leave for 3 weeks… Read Full Review

By Homeprotect

Written on: 02/12/2013

Hi, We're really sorry to hear about your disappointment. So that we can investigate the case at this end please could you email me with your policy number and insured postcode? Looking forward to hearing from you. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

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Kkent's reply to Homeprotect's Comment

Written on: 03/12/2013

Hi,
Thanks for your message.
I have just arrived home to find a garbled message on my answerphone by someone who said that I have to pay 231.31pounds to cancel the policy .
I have played the message 5 or 6 times but she speaks so quickly that I cannot really be certain.
I find this quote even more amazing.
My policy number is H24/0085600 TN2 78EQ.

I started the policy on 24/08/12. When I renewed the policy in August I queried cancellation charges and was informed That because I was renewing the policy the 6 months cancellation charge would not apply.

Regards

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★★★☆☆

“application for insurance”

Written on: 29/11/2013 by GrannyVe2 (1 review written)

I am worried that when setting up my direct debit bank - my bank was not there on the list that HomeProtect provided. My bank is Santander. Santander used to be called Abbey National. Abbey National does not exist. i had to choose Abbey National - i just hope that they will pick up on this. The web form needs changing. will anyone from Home Protect contact me? also could numbers be provided that are not 080 numbers (freephone or local numbers are best) Otherwise i thought the webform was good… Read Full Review

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★★★★★

“easy quote process!”

Written on: 28/11/2013 by donnybirdx (1 review written)

The policy was easy to tailor to my needs (with me working from home, I usually have a lot of hassle!) It was very competitive, and great cover included. very happy with the price and cover agreed… Read Full Review

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★☆☆☆☆

“Waste Of Time”

Written on: 28/11/2013

After entering my details on Money Supermarket for a quote on home insurance this company's quote was half of my renewal quote, when I called them to arrange cover they completely moved the goal posts and the cover was nothing like what they had originally quoted for. A complete waste of my time… Read Full Review

By Homeprotect

Written on: 03/12/2013

Hi, We're sorry you feel disappointed. The price sometimes does alter once you have entered all the information about your insurance. This is because unfortunately the price comparison websites such as Money Supermarket don't ask all the questions we need to ask if there are complex situations to take account of, hence when you click through to the HomeProtect website or when you phone our team we ask you to double-check all the info you have provided and fill in any gaps so that we can calculate an accurate premium for your home and belongings. Hopefully that helps explain what happened and why. Any further questions please do contact us directly via the HomeProtect website. Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect.

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★★★★☆

“Friendly, reliable, but not superfast”

Written on: 28/11/2013

I was nearly put off, as I started my quote online, which was brilliant and clear, however, sent all documents required due subsidence but I had to chase almost everyday, there were no confirmation of receiving documents, I have been told normally takes 2 days and it took 5daysthe least, but once confirmed that it was ok , the sales team rang me twice to strike the deal, of which was accepted from first call. Otherwise, the product was good for not accept it… Read Full Review

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★★★★☆

“Easy and straight forward”

Written on: 27/11/2013 by Frenchy6424 (1 review written)

Very easy to contact and quick to get set up. Great price on insurance. Polite friendly staff who had all the answers I required Very happy with the service would recommend to a friend… Read Full Review

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★★★★★

“Quick Easy and Efficient”

Written on: 27/11/2013

Was not looking forward to sorting the insurance out after my father and sister died but the staff were really friendly and understanding of my situation and nothing was too much trouble even when they weren't sure of the answer they took the time to check and find out. I've already talked to friends about this company and how efficient they are and that it's worth giving them a ring if you're unsure of doing something wrong on the online forms which was my problem to start with. I would… Read Full Review

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★★★★☆

“HomeProtect. First time user!”

Written on: 27/11/2013

I hadn't used Homeprotect before. In fact, I don't think I'd heard of them before. I found them via confused.com. It was the best home insurance quote by far. I used the on line form to apply and found it to be easy and swift. The help buttons were very useful in explaining the different options and for finer detail. I will recommend Homeprotect to any friends or family who are looking for an insurance quote… Read Full Review

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★★★★★

“Friendly, efficient and helpful”

Written on: 27/11/2013

Having just purchased a policy from HomeProtect, I found them knowledgeable and friendly. My policy was emailed to me promptly and full explanations were given both over the phone and in the policy documents… Read Full Review

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★★★★☆

“Easy to use”

Written on: 27/11/2013

Simple website, easy to find my way around, thank you… Read Full Review

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★★★★★

“Spectacular customer service”

Written on: 26/11/2013 by Andreffmmc (1 review written)

Great service ricky was the most helpful individual I could have asked for he was quick and made it easy GREAT SERVICE!!!!!… Read Full Review

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