Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
85% of users recommend this
  • Customer Service

  • Value For Money

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★★★★★

“Super!!!complimenti a presto!!servizio che funziona...”

Written on: 26/01/2018 by 228Kerr (1 review written)

Super!!!complimenti a presto!!servizio che funziona benissimo!raccomandabile a tutti io sono rimasto abbastanza soddisfatto!!… Read Full Review

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★☆☆☆☆

“Disrespectful service and lousy excuses = worst...”

Written on: 25/01/2018 by KSENIAGRB (1 review written)

Disrespectful service and lousy excuses = worst car-not-sharing experience. I had booked a car with Cartrawler in Barcelona and the manager at the rental desk refused to release me a car on the ground that my driving license was not in the Roman language and therefore not valid. My licence was issued in Russian Federation but the data about the driver is both in Cyrillic and Roman alphabet. When they found another excuse and told me that I had to provide an international driving licence. But… Read Full Review

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Cheatedbygoldcar's Response to KSENIAGRB's Review

Written on: 28/01/2018

Try complaining to: European Consumer Centre Reference - they are an EU body and they were extremely helpful to me in sorting out Gold car and Web Crawler who are both rubbish. Look at Gold cars reviews and make your own judgement, WebCrawler book you with Goldcar then refuse yo assist when, inevitably the latter rip you off.

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Kseniagrb's reply to Cheatedbygoldcar's Comment

Written on: 05/02/2018

Thank you for your advice!

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★★★★☆

“Good value gor the price”

Written on: 25/01/2018 by Wolpic (1 review written)

Beside the deposit policy all was Fine. Be carefull with the additional insurance. Hope the full tank at return will be quoted with the deposit. Car was in a very good condition… Read Full Review

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★★★★★

“Servizio eccellente”

Written on: 25/01/2018 by KierraMcDaniel151 (1 review written)

Vettura secondo le aspettative. Accoglienza veloce e cordiale. Ritiro e consegna velocissimi e gestiti in modo telematico. Documento di checkout e checkin inviati in tempo reale via email. Consigliato… Read Full Review

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★★★★☆

“nice tidy merc”

Written on: 24/01/2018 by irishclevertrevor (1 review written)

great car...desk staff were a bit too dramatic about everything..over helpful is a better description.no problem going back again...stress free experience… Read Full Review

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★☆☆☆☆

“Farcical theives ”

Written on: 24/01/2018 by markgingeevans (1 review written)

An absolute farce of a company An absolute farce of a company, I tried to cancel my booking at the airport due to a mistake but was told that I couldn’t have my money returned. Every time I called, I was told to calm down even when I wasn’t irate, then every so called customer services person once they realised they couldn’t win the discussion said that are terminating the call. Myself and my partner with 2 infants were left toing and froing from terminal to car pick up for three hours… Read Full Review

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★★★★★

“All the staff very helpful,the car very clean,very...”

Written on: 23/01/2018 by JaxonKirkland192 (1 review written)

All the staff very helpful,the car very clean,very good price for the car… Read Full Review

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★★★★★

“Great service”

Written on: 23/01/2018 by ElsieHanley130 (1 review written)

Super service from Green Motion - pick up is a bus ride from the airport but easy enough to find… Read Full Review

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★★★★☆

“Good Value”

Written on: 22/01/2018 by Hannayb17 (1 review written)

Although the car I received was older than what most other agencies offer, the cost was reasonable, the service was good, and the pickup and dropoff locations excellent… Read Full Review

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★★★★★

“Location simple et vraiiment pas chère ”

Written on: 22/01/2018 by AliWebster (1 review written)

Tout à ete très bien de la réception à la remise du véhicule, simple, rapide efficace et pas cher. Seul bémol, nous n'avons pas eu le véhicule choisi mais un véhicule de gamme identique… Read Full Review

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★★★★★

“ottimo fantastica”

Written on: 22/01/2018 by Koenc207 (1 review written)

ottimo auto nolleggio. davvero consigliato per gli altri viaggiatori. … Read Full Review

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★★★★☆

“As is so often the case the car that was pictured on...”

Written on: 20/01/2018 by 245Holland (1 review written)

As is so often the case the car that was pictured on the website - a VW Passat- was not the car that was offered on collection. Instead I was offered a Citroen and had to pay more for the Passat. This is always very irritating and I am surprised that it is even legal, as although of course it always says " or similar car" ....... … Read Full Review

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★☆☆☆☆

“Declining to refund”

Written on: 17/01/2018 by vicky-joanramanuka (1 review written)

Booked two cars online with one credit card and insurance successfully billed my credit card. Upon collection was made aware that only one car can be booked not two vehicle hence have to cancel on car. Was told to contact the third party to claim the already paid insurance amount for the cancelled car. The person I dealt with is declining my claim stating that I produced an invalid credit card. So annoyed with this company as did not utilise the rented vehicle or continue with the booking but… Read Full Review

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★☆☆☆☆

“They did not accept my payment”

Written on: 14/01/2018 by PaigeMacPherson182 (1 review written)

I had a terrible experience with Cartrawler. I had reserved a car online in advance. As I arrived at the counter, they asked me to pay the insurance fee by a credit card, which I was willing to do. I handed my credit card and tried to sign, but they insisted on a pin code which I did not happen to have. I asked to pay with my signature, which they did not accept. I also offered to pay in cash instead, which they again refused. They just insisted on my pin code, I therefore had to give up on… Read Full Review

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★☆☆☆☆

“the worst care hire,ever had”

Written on: 11/01/2018 by vasilebaciu (1 review written)

i didnt get the car what you promise.never again.on the ryanair site you advertise in your offer diesel car and brand new.when i get there at the desk the car was very old and petrol car… Read Full Review

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★★★★★

“Ottimo servizio di noleggio”

Written on: 10/01/2018 by Amarer216 (1 review written)

Ottimo noleggio sia per il costo sia per l'efficienza del servizio.Lo consiglio a tutti.Unica pecca l'odore di fumo nell'abitacolo, per chi non fuma è molto fastidioso… Read Full Review

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★★★★★

“Guzbar”

Written on: 09/01/2018 by EmilianoCarroll91 (1 review written)

The best service in Guadalajara, fast and very nice people… Read Full Review

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★☆☆☆☆

“Worst Service”

Written on: 09/01/2018 by Crabtreecl112 (1 review written)

They were closed at time of pick up of car. They did no arrangement for alternate car and because of them we missed the flight. And additional to that, they are not giving back refund for booked rental. No one should book car from them. Customer service was rude and unethical… Read Full Review

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★★★★★

“Bristol Airport”

Written on: 06/01/2018 by SeanGibbons296 (1 review written)

Excellent service. Only minus was the distance from the airport but luckily it was dry… Read Full Review

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★★★★☆

“No frills car hire”

Written on: 05/01/2018 by Strathie (1 review written)

Arrived late after flight delay , had to pay 30 euros for out of hours service, not the car hire firms fault, smooth efficient service… Read Full Review

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