Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
86% of users recommend this
  • Customer Service

  • Value For Money

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★☆☆☆☆

“DON'T GO NEAR THIS COMPANY - ROBBERS”

Written on: 04/03/2013

I recently booked a car hire through this company to pick up at Manchester airport at the Budget desk. Got there with my credit card driving license, having travelled from Brussels to be refused the car I had ordered and paid for! The staff were rude and requested the paper element of my driving license - I have hired card on numerous ocassions both in UK and abroad without this. Eventually, I had to call my father who is 80 to travel 100 miles to collect me as it was late at night. cartrawler… Read Full Review

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★☆☆☆☆

“Gave me a smaller car than I paid for!”

Written on: 01/03/2013 by elisamartin (2 reviews written)

So I rented a car from the website for pick up at Miami airport, and I paid a premium price for a large car, a Ford Expedition, so that my group would be comfortable. When I arrived at Miami, I received a Toyota Sienna Minivan. I called Car trawler from the Alamo counter and talked to a customer service representative, who told me to either accept the car or pay 300EUR/400USD more for the car I had originally rented and after the rental was finished, they would refund the money. I opted to take… Read Full Review

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★☆☆☆☆

“Bait and Switch”

Written on: 01/03/2013 by elisamartin (2 reviews written)

I rented a car from the website for pick up at Miami airport, and I paid a premium price for a large car, a Ford Expedition, so that my group would be comfortable. When I arrived at Miami, I received a Toyota Sienna Minivan. I called Car trawler from the Alamo counter and talked to a customer service representative, who told me to either accept the car or pay 300EUR/400USD more for the car I had originally rented and after the rental was finished, they would refund the money. I opted to take… Read Full Review

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★☆☆☆☆

“They find a reason not to hire you a car then keep...”

Written on: 21/02/2013

They find a reason not to hire you a car then keep your money and laugh at you ........DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Cowboys - Avpid”

Written on: 14/02/2013

They promise a better class of cat than they deliver and they deliberately use confusing language on cancellation terms - they hang onto your money until you have to sue them. They are just a parasite web site adding no value at all… Read Full Review

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★★★★★

“Luis Martinez - pleasure to deal with”

Written on: 13/02/2013 by DeeVee (2 reviews written)

On Monday 11th February, I made an online request for an advisor to call me as I had a couple of issues that I needed help with. Yesterday afternoon, Tuesday 12th February, Luis rang me and helped me considerably in making my booking with the exact vehicle and fuel policy that I needed. He was extremely polite, professional and courteous with a wonderful speaking and understanding of the English language and an absolute credit to himself and your company. I would have no hesitation in… Read Full Review

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★★★★★

“A case for car hiring through a third party”

Written on: 30/01/2013 by bayley1 (1 review written)

Having booked my hire car in Spain through Cartrawler, I went to the car provider's desk at the airport with my Rental Voucher indicating I'd booked an economy car (Nissan Micra or similar),only to be told there was no such vehicle available, but was offered a more expensive model at considerable additional cost which admittedly I took because I needed a car for my stay. On my return to UK I contacted Cartrawler with what had happened and they promised to look in to it for me, apologising for… Read Full Review

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★★★★★

“Good all round”

Written on: 29/01/2013

Excellent customer service, best prices and a pleasure to deal with… Read Full Review

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★☆☆☆☆

“CarTrawler not honoring email quote for free GPS”

Written on: 26/01/2013

We needed a car at Glasgow airport and linked to the Cartrawler site from the AirTransat booking site. Filtering for an economy vehicle we selected a Ford fiesta shown on the email quote as having free GPS. Upon arrival in Glasgow, the Budget agent very politely advised they could not honor the free GPS. Budget contacted Cartrawler, as did I but to no avail, so I left without one. A huge misrepresentation in my opinion and will never use or recommend Cartrawler again. Probably better to book… Read Full Review

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★☆☆☆☆

“No Contact”

Written on: 26/01/2013 by Frostie155 (1 review written)

I booked a car on line for a couple of days while in Dubai. They took my deposit and send the details by e-mail, so far everything OK. I wanted to contact the office about a query I had, but the phone was never answered, so I decided to go to the office at the address given. No office and nobody in he management office of the building had heard of the car hire company. I sent an e-mail to cartrawler who sent me one back giving me the same address. So I cancelled the booking asking for my… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 24/01/2013 by stanleyborders (1 review written)

I booked a car for today 24 Jan 2013 to be collected from Europcar at Paphos Airport via cartrawler. They wanted to charge me 59 Euros for fuel for a Kia Picanto and take it back empty. I understood that there would be airport charges (about 17 Euros) but when they added in the VAT a 64 Euro rental came to 149 Euros. I rejected the car and hired one in town for 110 Euros. I mean 59 Euros PLUS VAT for a Kia Picanto… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 15/01/2013 by SKINR (1 review written)

I made the mistake of logging onto Car Trawler whilst I was in the USA, thus the site defaulted to my "country of residence" as the USA ! It turns out that quotes from the US do NOT include insurance ( as their credit cards usually include it anyway). Thus on collection in Glasgow I was told that I would have to pay an additional £161 ( for insurance )on top of the £251 for the car!! Tara ( in customer service ) correctly explained that the fault was not one of Car Trawler's making BUT she… Read Full Review

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★☆☆☆☆

“Cartrawler changes policy afterwards”

Written on: 03/01/2013 by hyronimus (1 review written)

I Hired a car on Ibiza through Cartrawler, as i was only there for 6 days on business i wanted to pay my own petrol instead of buying the whole tank. They provided me, but on Ibiza Europcar denied me this, saying this was not their policy and therefore not their problem.I could buy the petrol or i would not get my car that i already paid for. I contacted Cartrawler, they advised me to buy the full tank of 87 euro and fill in a formal complaint afterwards.. As i needed a car and i had no other… Read Full Review

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★☆☆☆☆

“Unreasonable once they have your money”

Written on: 20/12/2012

Do not trust!! I hired a car through them, as I went to collect late the rental company classed me as a 'no show' before they had actually closed, and refunded the full amount of the rental back to Cartrawler. Despite this, Cartrawler claimed that they could not provide me with a new booking, or provide a refund! What is more damning is that the responsible service agent - Lynsey Egan - is apparently responsible for their training!!… Read Full Review

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★★★★★

“Served by Luis Martinez”

Written on: 17/12/2012 by LangarUser (1 review written)

I have booked a car from CarTrawler today, 17th December 2012. Luis was absolutely superb. He was very friendly, very helpful, very professional. He emailed me repeatedly with various queries, 'phoned me twice here in South Africa from England and never a hitch of any kind. I have read the bad reviews of CarTrawler on this site. Only time will tell when we pick up the car from Heathrow Airport on 16th January 2013, so all I can say is that from my dealings today with Luis there was nothing… Read Full Review

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★☆☆☆☆

“I was robbed by them too.”

Written on: 06/12/2012

Don't book anything with them. The company is a scam. The rental company refused to release the car (another story) but Cartrawlers are refusing to issue a refund. It's taken them almost 3 weeks to respond to my 3 messages using their amateur online e-case system. They refused to refund but said I could add additional info on my case or call the agent directly. The case was closed by them so it wouldn't allow additional information. The tel number they gave was a duff one. They take your money… Read Full Review

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★★☆☆☆

“I was robbed.”

Written on: 03/12/2012 by Stevecanto (3 reviews written)

Cartrawler found Easirent at Birmingam Airport. Initially I was reasonably happy although their facility was off the airport site they had a satisfactory shuttle bus arrangement. I took Cartrawler's excess insurance and had no need for Easirent's, but without telling me they took the payment anyway. I dealt with a personable man called Sam at Easirent and they supplied a good car. I was fine with them and would have had no problem in using them again but when I noticed the unexpected payment I… Read Full Review

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★★★★★

“Very good customer service”

Written on: 29/11/2012

I made a mistake on my booking form and because I booked at the last minute, I didn't have time to cancel before my pick up time. Car Trawler were a great help and gave me a quick refund. I believe if this was another rental service I would of lost everything. Thank-you Car trawler, I will be using you in the future… Read Full Review

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★☆☆☆☆

“Avoid - No respect for customers whatsoever”

Written on: 17/11/2012 by Johnsheep (1 review written)

Have used them twice and didn't learn from my first experience. Paid for an upgrade on the car hire. Both times did not get the vehicle I paid for. The first time I thought this may have been miss comunication as hire was in Malta. However hired through them for car at Heathrow. Was not given car grade I hired, infact was given a tiny Fiat. Complained this time, Was asked to send paperwork, which you would presume they would have, which I supplied. Then asked for copy of my Credit Card… Read Full Review

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★★★★★

“dealing with refund”

Written on: 15/11/2012 by haydnbaker (1 review written)

I had a situation of an overcharge with Avis on a booking made by yourselves. After questioning this I was emailed by your representative Tara Carmody. I can only say that her service was excellent only hindered by the fact that your system said I had successfully uploaded a document which Tara did not receive. I initially thought that this was the typical internet complaint run around, hoping that I would finally give up but this was not the case and Tara finally prevailed. I would… Read Full Review

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