Cartrawler Reviews - www.cartrawler.com

★★★★☆
4.2 / 5
85% of users recommend this
  • Customer Service

  • Value For Money

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★☆☆☆☆

“I have cancel flights,by weather,and those cowboys,did...”

Written on: 26/12/2009 by ramiro5801 (2 reviews written)

I have cancel flights,by weather,and those cowboys,did not give my refund...PLEASE NEVER BOOK A CAR HIRE...LETS BREAK THEM,AND THEY ARE JUST AN AGENT, SO THEY DONT CARE ABOUT ANYTHING,AND IF YOU HAVE GOT A PROBLEM,THEY HAVE A CALL CENTRE,WHICH IS RUBBISH...THEY ARE BUNCH OF THIEVES… Read Full Review

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★★★★★

“I was quite hesitant to book a car through a company...”

Written on: 21/12/2009

I was quite hesitant to book a car through a company in Dublin as I live in the Middle East. We got to Z rich airport, got a lovely new car, full tank. We paid 1/3 of the rental price upon reservation and the rest we paid when we returned the car with a full tank. Everything went smoothly, no problems at all. I read now the reviews and am a bit perplexed. I would definitely book through this company again the price was unbeatable… Read Full Review

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★☆☆☆☆

“I hate Cartrawler. ”

Written on: 19/12/2009

I hate Cartrawler.

They are rubbish. They're T&Cs explicitly state that there would be no extra charge for dropping off the hire car at a different location. They lied and I was charged. I spent several months complaining to Cartrawler and they never responded on this point- they just ignored anything that I said. I would never ever use them again. Even if they were the cheapest provider around, in case something went wrong I'd never have any confidence they'd even respond… Read Full Review

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★★★★☆

“I have used this company once and found them to be...”

Written on: 17/12/2009

I have used this company once and found them to be very good. I even had an upgrade on my vehicle at no extra cost - the whole process was very efficient.
I have used other similar companies who all use the fuel policy of 'full tank out - empty on return'. If you balance this and look at the total prices of all suppliers you will find they are competitive. It would have been helpful if the cost of the fuel element was made clear before booking though. I have recommended them to others and the… Read Full Review

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★☆☆☆☆

“I would suggest to AVOID CAR TRAWLER. ”

Written on: 14/12/2009

I would suggest to AVOID CAR TRAWLER.

The car was delivered as promised (I booked the cheapest car possible and that is what I got!)...but:
A) they use the fuel policy to CHEAT on you
When you get the car you have to pay for the a full tank of gas!
They say that this is their "policy" because you get the car with the tank full but you can return it empty!

How are you supposed to safely arrive at the drop off point with an empty tank? ...and if you rent the car for 1-2 days you can hardly… Read Full Review

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★☆☆☆☆

“Done my booking through cartrawler after a few days...”

Written on: 07/12/2009

Done my booking through cartrawler after a few days they e-mailed to say they couldnt supply car so put us on to another hire company which was more expensive were told would get same car or similar.Arrived in spain got offered a van after phone call and argument got car which should have been cheaper marbesol didnt have type of car we had paid for but cartrawler told them to charge same.I would never recommend cartrawler to anyone once they get your booking they couldnt care less… Read Full Review

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★☆☆☆☆

“PLEASE TAKE MY ADVICE AND NEVER UNDER ANY...”

Written on: 22/11/2009

PLEASE TAKE MY ADVICE AND NEVER UNDER ANY CIRCUMSTANCES USE CAR TRAWLER - A PATHETICALLY USELESS COMPANY. Agreed to hire car, paid deposit and car insurance only to arrive at airport and be told there was no car available. When taking up the issue with customer services on return from holiday they were completely inept and refused to take any responsibility whatsoever. IN MY VIEW CAR TRAWLER ARE NOTHING SHORT OF THIEVES WHO WILL TAKE YOUR MONEY FOR A SERVICE THEY ARE INCAPABLE OF PROVIDING… Read Full Review

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★☆☆☆☆

“Horrible rip off scamming company! Somehow my husband...”

Written on: 10/11/2009

Horrible rip off scamming company! Somehow my husband ended up booking a car through their site (which he did not know he was doing at the time - VERY confusing!!) - when we got to Dublin our car was not there and we had to pay more to get another car. All would not have been so bad had cartrawler not try to charge me an additional $174!!! We had paid the car rental company in full separately when this odd charge appeared on my credit card - glad I looked at my statement! I ended having to… Read Full Review

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★☆☆☆☆

“No complaints about either the car or the service at...”

Written on: 05/11/2009

No complaints about either the car or the service at the airport- however I was charged an additional airport fee and a late pickup fee despite my rental voucher saying both were included. After several emails I eventually have got a partial refund but their "customer service" department's complaint process seem to be set onto ignore no doubt hoping that you will eventually go away and give up.
Will never use them again - it would have been cheaper to book direct… Read Full Review

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★☆☆☆☆

“they took my money from my account, but i didn't get...”

Written on: 26/10/2009

they took my money from my account, but i didn't get no car there in malaga aeroport, so i did ask at the desk why, and i want a answer for my situation, but the staff there was so rude and no customer service at all ,so iam still waiting for my money back till now.
reservation number is: ES187420320, MY EMAIL is :rchoukoukou@aol.com… Read Full Review

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★☆☆☆☆

“I MADE A GOOD-FAITH RESERVATION WITH HERTZ.....BEING...”

Written on: 26/10/2009

I MADE A GOOD-FAITH RESERVATION WITH HERTZ.....BEING SIDE-LINED TO THE CARTRAWLER SITE EN ROUTE. WHEN I SHOWED UP AT HERTZ THEY HAD NO RECORD OF MY BOOKING. I WAS UNDER EXTREME DURESS TO REACH A SICK FAMILY MEMBER TWO HOURS AWAY AND THANKFULLY A KIND HERTZ REPRESENTATIVE MADE ME A NEW BOOKING WITH A SUPERB CAR.
CARTRAWLER TOOK A DEPOSIT FROM ME, WHICH THEY REFUSE TO REFUND.
I WOULD CERTAINLY AVOID THIS COMPANY AT ALL COSTS.
THEY SEEM INTENT ON RIPPING PEOPLE OFF......AND AS A PENSIONER I AM… Read Full Review

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★☆☆☆☆

“How I wish I had read the reviews in here first. I...”

Written on: 18/10/2009 by Lafayettebound (1 review written)

How I wish I had read the reviews in here first. I would have saved myself not only many hours of trying to get the customer services department to stop treating me like a fool, but I would have saved my family a lot of grief and money.
I paid £215 for a medium sized car. When we arrived at the airport, late in the evening, with two children, we found the cabin shut and no car. We were very lucky to get a very tiny car from another operator for twice the price.
On return home we recovered most… Read Full Review

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★☆☆☆☆

“CARTRAWLER is responsible for arranging hire vehicles...”

Written on: 18/10/2009

CARTRAWLER is responsible for arranging hire vehicles via other car rental companies. we had a bad experienc with ERBOY CAR RENTAL COMPANY in TURKEY. The vehicles supplied WERE NOT FIT FOR PURPOSE and to add insult to injury we were charged £889.77 for a mechanical fault that developed on one of the hire cars and only discovered this charge to our credit card when we arrived back home. we also incurred other expences and asked for compensation this was declined from CARTRAWLER. our advice to… Read Full Review

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★☆☆☆☆

“ I used Cartrawler to book a car for my recent...”

Written on: 17/10/2009

I used Cartrawler to book a car for my recent holiday I suffer from M S and my left leg is a bit unpredictable so I need an automatic this I booked with cartrawler who quoted 417Euro's, on arrival went to the Europecar desk and was told that ct had reserved a car with manual transmission for me,the only automatic car they had available was an A class Mercedes for which I had to pay 565 euro's. On my return I wrote Cartrawler customer services I am still waiting for a reply,if you need to… Read Full Review

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★☆☆☆☆

“Hired a car for collection from the airport, either a...”

Written on: 15/10/2009

Hired a car for collection from the airport, either a Toyota Avensis / Citreon C5 or similar. Upon arrival we were told at the collection point they had no car for us and they had repeatidly asked the Agents to stop confriming reservations they could not fulfill. After an hour we were offered a Citreon C2, take it or leave it, we had to take it, we were told to contract Cartrawler to sort out a credit and compensation. Despite numerous emails to them I have only received the standard we are… Read Full Review

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★☆☆☆☆

“Like many thers we had a nightmare with CT. Their...”

Written on: 09/10/2009

Like many thers we had a nightmare with CT. Their customer services department is the square root of useless.

In desperation I engaged in direct e mail dialogue with the Chief Exec,Greg Turley. I am pleased to say that did the track and I got me refund very quickly thereafter.

Best of luck… Read Full Review

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★☆☆☆☆

“You might think you are paying a reasonable rate but...”

Written on: 08/10/2009

You might think you are paying a reasonable rate but when you get to the rentals desk they rip you off - I have used a number of car hire firms in Spain but would not recommend cartrawler. Any complaints are not dealt with… Read Full Review

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★☆☆☆☆

“AVOID USING CARTRAWLER. ”

Written on: 05/10/2009

AVOID USING CARTRAWLER.
I returned my hire car a day early to Girona airport and was told that I would have to contact Cartrawler to get a refund as the booking was made through them.

Cartrawler has not replied to my emails and nobody has answered my calls on their 20 cents a minute phone line.

In addition they have not returned the deposit that was charged to my bank card at the time of booking.
AVOID CARTRAWLER… Read Full Review

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★☆☆☆☆

“This company sub contracts all its vehicles I ordered...”

Written on: 03/10/2009

This company sub contracts all its vehicles I ordered a volkwagon golf, when I got to geneve they told me to collect my car at the budget desk,this was closed so I had to go to the avis desk,they gave me a citeon c3 [shopping trolley] I complained at the time and later to cartrawler that the car was in a lower grouping and asked for a refund.They more or less told me to get stuffed and do not intend doing anything.DO NOT USE THEM THEY WILL RIP YOU OFF… Read Full Review

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