Their billing practices are questionable and customer service is non-existent. I entered a 1 year billing contract which involved a $200 limit with PayPal Billing. While I was entering my personal details, there was no clarification on how much they would be billing me on a monthly basis and this concerned me greatly. I do NOT need a company attempting to bill me up towards $200 for webhosting services! I also did not like their 'user-friendly' control panel and did not find it intuitive at all. Immediately after signing up, I emailed to cancel the cancel even before the first invoice was received. Customer Service gave me much hassle and determined that my contract will not expire for a year. Given their 90 Day refund policy, I think they are unethical to hold me to a contract for services that I will NOT be using at all and have not even uploaded data to their servers. Please be wary of this company. I seriously have bad vibes from their contractual billing practices.

They're systems are old, they don't care about loyal customers, any technical support is a nightmare - I called the other day with an SQL problem, they kept passing the buck. I spoke to several people, explaining my problem before getting a hint towards what might be wrong. They falsely advertise products, promise one thing and deliver another thing. Their help and support pages are very out of date and ambiguous, you'd be told one thing but read another thing. They give good deals to new customers but don't care much about existing customers. They reply to emails like robots, not real humans, every reply is from someone different. Avoid this company at all costs, they will not exist in the next 10 years.

I parked domains there for a few years. Hosted some small sites for a few years. Uptime and service was always pretty bad. But then things got worse and worse. Transferring domains out takes forever. They play games. Support is terrible. I mean really terrible. They dont know anything. They keep repeating mantras even when totally unrelated. They also contradict themselves in the same sentence much of the time. Recently though it was the last straw. All my 1and1 emails were being used in the from feilds of magor spam. Therefore I'd get 500 failed messages per day. 1and1 wouldnt help. All other providers have measures in place to limit this garbage. Not 1and1. So I did some experimenting and no sooner could I create an email then it would be spoofed in pharma spam. How do spammers get the address so fast? Then my domains got blacklisted in google, safari etc for being connected to malware. Upon investigation Googles report said my site had no malware but teh shared server I was on is full of it. They were hosting hacker sites on the same machine. Nice. 426 domains were on that box. !and1 resonded by shutting the whoel box down. My websites now blacklisted and servers inoperable. THey said I got hacked. What a lie. They let it all happen. I am still trying to transfer my DNS to new servers. 1and1 greyed out the DNS change options and has my domains in limbo "updating". I call every day and get different stories. They told me my contact info was wrong and I needed to update it. It was right but I updated it anyway. Then they said hey have to wait as I updated my info so the records would take 48 hours before I could transfer domains. Today they are telling me to stop teh domian transfer requests so they can finish updating my domains then I can transfer them. Yesterday I tried transferring 8 parked domains I dont really use to another reg. I have the auth codes and everything but all 8 transfers failed! So I went and looked and 1and1 changed every single auth code. They said they never change the auth code. What liars. Avoiding transfers out by changing auth codes so the proper requests will fail. Looks like I need a lawyer on this one. 1and1 is getting eatn by their competition. Rumours are they are broke. I can see why. I've never dealt with bigger scammers in my life. The abuse and security teams just taunt me via email when I started support tickets. "You have virus" "lookup your own auth code" (in reponse to why did you change auth codes?) To top it off all support is Philippines.

i wanted to cancel my website and they charged me 12 months do not touch this company you will regret it if you decide to cancel not only that is takes a decade on an 0844 number to get through to someone

Thi company are a disgrace. They take money without asking, never reply to letters or email, and send threaten to send in debt collector to customers who complain about their poor service. DON'T GET RIPPED OFF BY THIS EXCUSE OF AN ORGANISATION!!!!!

They put you on secret aut-renew. Then keep charging you, not telling you what for. Even after you cancel. If your credit card details are not correct (for the domain you already cancelled) they set the baliffs onto you and get you credit blackmarked. This sounds like a joke but is not. Search the web for "scam 1&1" and "1&1 reviews". That'll teach me to choose a company without checking the reviews first!

Dreadful service, impossible to use and highly deceptive in their pricing structure. When I tried to cancel the service they made it almost impossible for me to do so and then made fraudulent attents to debit my bank account. This is a scam. Don't touch it.

Should you try to cancel your contract, dealing with this company is a nightmare. Your cedit card will be charged continually. Should you delete your credit card information you will be sent to collections. They do not take checks and will return them to you as to aquire your credit card number. Do not use this company and save yourself the aggravation. I have been trying to close my acoount for close to a year and recieved a late payment charge once again.

I just been charged £125.78 from my paypal account, when called to enquiry about this transaction they said that I couldn't cancel the contract. The offer was 6 month free and after 6 months if you werent happy with the service you could cancel, otherwise the payment would be taken. since I transfer my website to 1and1 it stop work, had to transfer it back to the previous provider, cheaper and more reliable, now on the resolution center on paypal, trying to get my money back. NEVER USE 1and1.

I was happy with 1and1's cheap and cheerful domain hosting for a year or so until a couple of weeks ago they charged me for 'MyWebsite', which I thought was a 'free trial' and therefore - free! Apparently, I should have cancelled within the 30 days. I thought this was extremely sharp practice and most probably illegal, but I was wrong. Apparently under UK consumer law, as long as you receive written details of what you have been offered and were warned in good time of your right to cancel and a reasonable way to do it, then they are basically in the clear. I should have read the e-mails on time. Well, I won't get my money back this time, but I'll make sure it never happens again by putting the phone down as soon as anyone says 'free trial'. This has definitely soured my relations with 1and1. I may look for an alternative provider.

I bought access to two domain names for one year. Clicked through the terms and conditions. Then a bit over a year later I start getting letters from debt collector Arvato wanting payments and "penalty charges". Turns out that in those terms and conditions I had clicked through that I agreed that it can automatically renew the subscription every year. When I changed my credit card and they couldn't deduct money from my account, they then sent the debt collectors after, wanting separate penalty charges for each of the two domains. I hadn't even wanted this service. They threatened to take me to court. 1and1 are unapologetic. Deeply regret giving this unprincipled people my business. Avoid.