Like a mug I paid for Amazon next day delivery - unfortunately they used the HDNL jokers who said they had delivered my package when they hadn't!!!!!!!! That is what you get if you pay extra - HDNL losing/stealing your parcel - absolutely useless I am too fed up to write about everything but I will NEVER buy anything again from Amazon until they ditch these clowns. If I could rate lower I would........... AVOID HDNL AT ALL COSTS...........

This shambles of a company are not only unreliable but will also blatantly lie to your face. After waiting a week for a delivery from Amazon, which was supposed to take one day, this company declared they had tried to deliver and could not gain access. I was in all day and live behind the wire of a military camp. The camp gates are manned 24hrs and have my mobile number, my wifes mobile number, my office number and my home number. I have never had any problems with deliveries. After a little research it seems this is the norm for this shower. Amazon needs to get a grip and dump these cowboys. My advice, if you are getting something delivered from Amazon forget using prime and just use the ordinary first class, let Royal Mail do it.

I ordered a camera, next day delivery on Wednesday, it was to be delivered Friday morning, ok I thought, then it snowed, Amazon inform me it will be delivered Saturday, ok, I am leaving for Ireland and wanted to take it with me, waited as long as I could, didn't arrive, husband informs me it is returned to depot due to weather, right, I am a girl and I managed to drive navigate the roads just fine...It will be delivered Monday, out for delivery, 19 miles away the depot is, no snow, no snow forcast, roads clear. WAIT IN ALL DAY. At 4.29pm it is returned to depot again. no e-mail, no contact, can't contact them, there is no e-mail address, working phone number. So annoyed and disgusted, only hope that as I am now requesting a refund from Amazon that they will take it up with them and STOP using them. Awful service. Awful communication.

Ordered a laptop through amazon on the 4thJan and paid the premium for guaranteed next day delivery on the 5thJan. I had conformation emails stating that my package had been dispatched and would be delivered guaranteed on the 5thJan!. Guess what?.Nothing... Tracking stated that it was at the depo, fine i thought, Id be the first drop today (the 7thjan), no such luck, after waiting around all the day no delivery has been made despite it showing as "loaded on to van for delivery" at 6.44am. Ill be canceling the order and going to currys in the morning. A quick google search shows this kind of service is common place with the home delivery network.Its a shame i wasn't aware of their shocking service before i placed the order. Why do amazon use this company?

We've waited in all day for a Saturday delivery to find that they 'delivered' the parcel at 0955 (when we tracked it at 1615)... however we tracked it at 1535 and it was still showing undelivered. We live in a dead end lane with very few houses and my son has been anxiously waiting for his present all day and they have done this before by saying it's been delivered and then delivering it a few days later. I am so cross and disappointed for my son. If Republic do not change couriers I will not be buying from them and recommending others to veto them!

Why Amazon persist in using HDNL I just don't know. I've had terrible problems in the past with them, but just recently ordered 4 items which were combined for delivery. According to HDNL they left their Middleton depot at 7.23am on 3rb January and were delivered in Stockport at 7.24am - pretty swift, huh? Except they didn't. They were still, according to Amazon, on an HDNL van on January 5th. This lot are absolute amateur hour and should not be touched by anyone who can avoid it. If I could give zero, I would.

Ordered a new DVD player on boxing day from Amazon and PAID EXTRA for GUARANTEED DELIVERY by Fri Dec 28th. The parcel was dispatched from Amazon on boxing day and HDNL updated the tracking status to "Borehamwood Depot Arrival Scan - 27 December 2012 1:20:00 AM". Since then nothing has changed. I chatted to HDNL staff on Sat Dec 29th, requesting an update of the status of my parcel. The customer service rep didn't have any more information but said they would request a "rescan and delivery" of the parcel. Today is Friday Jan 4th and I still haven't seen or heard anything about this parcel. I have been in contact with Amazon (I must say I'm very impressed by their response times and efficiency). They have organised a new parcel for me to be delivered by tomorrow. Hopefully it won't be delivered by HDNL this time, because then it's GUARANTEED NOT TO DELIVER by tomorrow. I expect a lot more from a "delivery" company. They even have all the information available in their systems. How about monitoring the amount of parcels being stuck with status "arrival scan" in a depot somewhere. Surely you could automatically monitor this and take action to resolve any issue a lot quicker.

Ordered Christmas present from Amazon on Wednesday 19th, paid for next day delivery, waited in all day didnt turn up, spoke to Amazon who said it would be with me the next day...surprise surprise no sign, on several occasions they tried to contact the driver who did not answer his phone. After calling Amazon everyday since it was due to be delivered it has finally turned up today Friday 28th....pathetic, too late for Christmas present now, would never recommend this company to anyone. Amazon were great but will be rethinking using them again whilst they insist on using these useless cowboys

This company dropped two packages on ground outside front door, sometime 22 Dec 2012. No postcard through door, and no SMS to phone. Found the packages by luck on morning of 23rd, covered in slugs. We'd returned late afternoon on 22nd so was dark, and didn't see parcels. Luckily, they were well packed in plastic so even though heavy rain recently, no damage done. This time. Not as though we are short of alternative 'resting# spots. Most other companies use eg the empty rabbit huts, or bins etc. AND, always put a notice through the door. Not HDNL. I know weather has been cr*P and these gus are always under pressure. \but this attitude is atrocious for a service company. I feel sorry for the retailer which has contracts with this so-called 'service' company. Yep, YOU, HDNL.

I was so disappointed when I found out my order from Amazon is going to be shipped by HDNL. I payed extra money for it be sent asap but Still didnt recieve the order. Now it means I will not be able to give my friends and family the Christmas presents I've ordered. I have no idea why on earth such a pathetic company is being used by Amazon. I've certainly learnt my lesson, never using HDNL ever again. DO NOT USE HDNL !!!!!!

This lot cost me a Christmas present.I ordered 2 presents from K and Co which were dispatched together.At the same time my husband placed an order with Amazon.HDNL turned up on the right day but with 1 of mine and my husbands amazon parcel,(should have been 3 altogether).My husband signed for 2 parcels,but it turns out that the driver marked it down as my 2 K and Co parcels as delivered and not the amazon parcel.I phone K and co and they are making me pay for the missing parcel as it has been signed for, even though it was the delivery drivers error as to which ones were signed for.I phoned HDNL and although polite on the phone,they have not resolved the issue,found my parcel or even contaced me the next day as promised.Completely useless and inadequate service.What is frightening is that i could have ordered something very expensive and K and Co would still hold me liable for the cost as a signature was obtained.There appears to be no buyer protection for courier errors like this.Appalling company!