I've never written a review for a courier service before but after countless terrible experiences I've had with HDNL or so called YODEL, I was determined to write a review so other customers won't fall in to them just like me. I made an order with the Disney store on line and I was texted the item would be delivered on certain date and the Disney store sent me an e-mail with a link to track the order so did I tracked at the end of the day since I haven't received it and it said they tried to deliver but there was no body at the address and left a card which is a lie. I was there waiting for the order all day no one showed up or no cards were left so I picked up the phone to their customer service on the following day and explained them the situation but by the time I call it was already again on the van for redelivery but this time they tried to deliver and left a card. They did apologized for that though I asked them not to redeliver it again as I already have had bad experiences with their service before and I told them to leave a note for the depot and that I'll come and collect the item on the next day. As I told them I was gonna go to the depot on the next day but just thought of tracking the order before I leave to the depot and guess what those dumb as*** put my order back on the delivery van to be delivered again so I called their customer service again asked them what should I do now though I had to have on that day and if I don't get on that it was useless for me anyway and they said as it's already been loaded to the van and the van has left the depot they can't do nothing about it and asked me wait until it get delivered and I waited and waited never turned up again so I traced the order again and what was on the website surprised me! guess what it said, it was mentioned the item has been delivered to the customer, I was waiting for the courier to call up even having all my appointments cancelled on that day because it was so important for me to get my order on that day. What I don't understand is? first of all they lied about trying to deliver and after that they got the address right and left a card because they couldn't deliver and the then they delivered the item to elsewhere which had the same address when they left a card on their first attempt. The verdict is I never got the item I ordered and HDNL or so called YODEL suck at what they do and I am so utterly disgusted about it :( just a friendly suggesion to my fellow customers and businesses please don't use them for your courier service and get disappointed or businesses don't loose your trust on you by your valuable customers loose your profits because of a lame ars* company like HDNL/ YODEL NB: I don't like to swear but these countless bad experiences made me use my French and I do apologise for that but don't regret it one bit. PS: I'll never order anything from any business who use HDNL/ YODEL as their courier ever again and if it's gonna cost me more, let it, but I'm not ready to be let down time and time again and I am intend to write the same review every where I possibly could just make people aware how dodgy are these ***** ...

Deliveries from Amazon have been late or lost more than half a dozen times with this company. They lie about delivery and deliver things days after the supposed guaranteed date. If you can avoid using them do so at all costs.

Virgin Media sent me a Super Hub via HDNL (HDN-Hell should be their name) it was supposed to arrive Tuesday 7th May between 10AM-2PM. It didn't arrive within that time-frame, so I had to wait in until 9 o'clock in the evening. HDNL failed to deliver the Super Hub, not only that, when I contacted HDNL Customer Service to report their delivery failure - they lied to me, saying the delivery driver attempted delivery at half past 6 in the evening? and he posted a calling card through my letterbox?!?! I checked my CCTV at the front and rear of my property to see if arrived. But you've guessed it... no body was on CCTV, and no card was posted...WTF are HDNL smoking???? HDNL said "redelivery would be attempted again Wednesday, but I would have to stay in my house till 9 o'clock in the evening again as they could not give me an exact time of delivery" I work very long night shifts, so 2 full days waiting-in isn't good for me. HDNL finally made the delivery on Wednesday late evening. Seriously, this company is an absolute disgrace to the delivery system! I will try my utmost to avoid Retailers that use HDNL, because they're the worst courier in the History of the United Kingdom!! Avoid!!

The group of people which are brainless , I bought something on Internet and chosen next day delivery, they have been delivery to the wrong address twice and third time left a voice mail on my phone with a blocked number, said "your delivery is here" and there is no one there, its ridiculous, we are retail shop on the high street, they just can't find it. Also there is no contact number or even an email on their website, if you want contact them, you need write a letter ! Remember, there are doing delverys for most online business,

Well, at least my Amazon parcel was delivered on time to the right house.... It's just a shame that they hid it somewhere out in the rain without leaving a note. As a consequence it was sat outside for three days, and it was only after several phonecalls to HDNL that we ascertained where it was hidden... it was like hunting for Easter eggs. So I can only concur with all the bad reviews about them here, though I suppose nobody ever takes the time out to praise a delivery company for delivering on time so I am not sure how bad they really are. That said, I'd imagine you wouldn't "earn" thousands of bad reviews without having some serious delivery issues!

HDNL has never delivered the good I ordered on the internet on time. They have always missed the next-day delivery schedule. Very often they have delivered 2-3 days after the scheduled delivery date. I can't understand how online retailer such as Amazon can use this company. Maybe because it is cheaper than others and they want to save on what they should value most, i.e. customer satisfaction?

this is just criminal. 1st attempt I noticed on amazon that my parcel has status delivered. I was surprised so as I never got it so dug deeper... turns out that my parcel was "left on a porch"... well I live in a building of flats with a general public access... do not have to say I have never found my parcel... The "interesting" part is no card was left (remember this) 2nd attempt - parcel was resent by Amazon (they promised to use a different company - but nevermind) When I noticed Home Delivery BlackHole has my parcel again I went to their website right away (Thu) and resheduled delivery from Friday to Saturday. Happy that I have secured the delivery I have been waiting for the delivery guy and to finally see the people who do the magic (Disappearing expensive items). Looks like I have underestimated them as they apparently delivered the parcel on Friday... Left with a neighbour KELY... no flat number nothing.. Funny enough I have not received a card neither... Amazon is investigating - Home Delivery BullS will conduct a driver interview to find out which flat it went to and why no card. In the meantime I cannot build my PC and completely blown by a fact that amazon would associate themselves with this rubbish "company". I will be very wary of buying anything from amazon now because of risk they will use the "Magic Company".

this company is nothing but a joke ordered something for next day delivery website said it was at the Gloucester Depot at 04.48 then at 12.09 they posted that my parcel was at the wrong depot and has been loaded onto a van. Now the problem is i live just outside Gloucester so how many depots has this company in Gloucester so it seems yet again this company is going to fail to deliver. i can not understand why anyone would want to use such a useless company avoid them at all costs.

TV left the warehouse on Monday 18 February by HDNL. It took until Thursday to reach Inverness where it is still lying for delivery to Fort William. There seems to be no way of 'phoning to chase it up. On the same order was a Humax sset top box. That came by Yodel in 2 days. That drive stated that he cannot deliver anything that weighs over 30 Kg. so other carriers are brought in.