Gills Cruise Centre recommended an insurance company which I contacted and left a message on the answer phone. There was never a reply and I insured elsewhere. Useless to recommend an insurer which is unreliable and only available for a minimum amount of hours per week.

I agree with a previous customer. Staff nice and friendly when booking. However don't want to know if you encounter a problem. Would not book with Gill's again. Family run business who obviously do not vet their staff.

having booked a holiday with gills cruise centre, the efficiany by your staff was excellant.from making an enquire to actual booking the service was first class.

i booked a cruise over the phone the male then took all my credit card details. no confirmation arrived my cabin number changed after phoning all the time . my credit card statement arrived a month later the deposit of £200.00 had not been taken but a host of fraudulant transactions had. only myself and the male in the call centre had all my card details including the 3 digit security number. i have written to gills and been there to see them. this was to be a surprise for my husband for our 30th wedding anniversary no longer. they will not admit liability and the male still works there. and not even the possibility of an upgrade.

I called to book a cruise and I was very unsure of what I wanted. The staff at Gills Cruise Centre took the time to explain every little detail of each cruise line so that I found the perfect cruise for me, my wife and unfortunately the mother in law. Regardless of the fact that I am going on holiday with my mother inlaw I am sure that we will have a fantastic tiome on the Celebrity Summit. I would reccomend there service to friends and family if requested

The Gills Cruise Centre have very friendly staff who knew exactly what i was looking for. In my view you should always go to a good established ABTA agent like GILLS who have been around for ages.

Staff very friendly when we were booking but when we had problems they didn't want to help. In my experience don't care about their customers and if you have a problem the manager was always unavailable. There are better companies out there. We would not use Gills again