Life And Looks - www.lifeandlooks.com

Life And Looks - www.lifeandlooks.com
★★★☆☆
3.2
56.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Great website”

★★★★★

written by marysowney on 16/12/2011

Ordered 2 bottles of aftershave for my sons for christmas. Couldn't think what to get but the customer service helped me choose when I rang them and helped me place my order. Great value for the products and all arrived before the expected delivery date. The box was well wrapped. Will definately use this site again. Found the site very easy to use and well presented. Some great offers. Will be back after Christmas for some bargains for myself.

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“Excellent Shop & Customer Service”

★★★★★

written by anitadivall on 14/12/2011

I can`t praise Life & Looks more for fantastic customer service and products. My orders always arrive on time without a hitch and with free samples. Do not hesitate in using this shop as you will not be dissapointed. They cannot do enough to help you. Friendly on the phone and email.

Lifeandlooks's Response to anitadivall's Review

Written on: 15/12/2011

Hello

Thank you for your review. We do our best to help every individual customer in any way they need. If anyone has any queries about products please do not hesitate to contact us on [email protected]

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“Worst online shopping experience I have ever...”

★☆☆☆☆

written by on 17/11/2011

Just to clear things up, I have never written anything bad or even considered writing a review for anything that I have purchased online before until now, that how bad this company are. I just got back from holiday and had to quickly buy something for my partners birthday which was in 2 days, so i paid for next day delivery, the item was stated as being in stock. Anyway the day after the item never turned up, when I called I was told they never even had it in stock and that it would have to come to them first via a warehouse. The customer service agent even quoted 'erm yeah, it should not say its in stock, it sometimes does that'. So I cancelled the item and asked for a refund which I was told would be back in my bank the same day, 3 days on and im still waiting ! Not nice when you have to borrow money to buy someone a present from your heart because you cant afford to through being let down by a company that cant keep not 1 but several promises. I'd avoid at all cost !

Lifeandlooks's Comment

Written on: 14/12/2011

Hello

Thank you for your review. The item was in stock however, we had to source it from one of our shops which resulted in a delay. We apologise for this as you should have been informed of this issue at the time. Unfortunately, when you contacted us you were put through to the warehouse floor staff rather than a customer service agent. Once your item was cancelled we processed the refund through our payment system. It is down to the banks involved how long it takes for the funds to reach your account.
I apologise again for any inconvenience and annoyance caused. Please feel free to contact me direct on [email protected] if you wish to discuss this further.

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“luv my ghds!!!”

★★★★★

written by CITYCHICK91 on 27/05/2011

hi guys, last week my ghds bust :o( was lookin round online 4 a cheap pair, but ddnt wana fake pair as id heard theyr no gd and always break. but aftr lookin i found a gr8 deal on this site, got my new ghds plus loadsa otha goodies, like a hairdryer and gorg wee pouch for carryin them round!!! Im happy again :o) plus my hair looks gr8 again!!! A**** :o):o):o)

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“I have been using this website for a while now and...”

★★★★★

written by rik1987 on 31/03/2011

I have been using this website for a while now and feel it deserves a mention. The prices for most if not all products are the cheapest I could find online. Delivery is always quick and realiable.

The new website looks great and they welcomed me back with a 10% off discount voucher!! :)

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“full range of clarins available customer service able...”

★★★★★

written by on 16/10/2010

full range of clarins available customer service able to say item was in stock item arrived as stated with extra samples lovely bonus. site hard to navigate but used the search box

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“Bought this gift set as a birththday present, as usual...”

★★★★★

written by clarke78 on 13/10/2010

Bought this gift set as a birththday present, as usual I left things to the last minute, however I left a comment in the message box explaining my situation. I recieved an email by the end of the day saying the gift was wrapped and on its way to my sister along with a few free samples. My sister loved her gift which arrived on time, with much nicer wrapping than I could manage myself. However I should say that the website is a little slow to load and the drop down menus are too long.

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“Never Again would I purchase anything from Life and...”

★☆☆☆☆

written by on 30/08/2010

Never Again would I purchase anything from Life and Looks - nor would I recommend them to anyone. I live in NZ and found it cheaper to buy GHD's on line ....... or so I thought! When I chased up the order with an email, I received a response advising the parcel would be with me "soon" (not helpful!!) and that it had been sent by airsure. I then chased up the order myself with Royal Mail and was advised parcel was refused by the civil aviation authority and was not on a plane. I again went back to Life and Looks and asked where to from here? The response I received "royal mail is saying your parcel is on its way." Four weeks on, I am still waiting................... perhaps my GHD's are on a ship and will be with me for Christmas??? Had I known it would take this long, I would never had placed the order. I'm fed up of waiting and have messy hair!! I only gave a one star rating cause there is no half star or one star option!

Kateroonie's Comment

Written on: 07/09/2010

I found this review very helpful because... When ordering online - customer service and being able to obtain information about a delivery is critical - as there is no other way of comminaction. For this reason I would not use this comany after reading this review

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“I thought Life and Looks was a professional online...”

★☆☆☆☆

written by Beyonce18 on 30/05/2010

I thought Life and Looks was a professional online store, i tried calling them a couple of times but no one answers! I was quite appauled and I felt quite worried. I still haven't spoken to anyone, I sent some emails and no one has got back. I still havent recieved my product and I am still waiting. When I ordered the product, they sent me a confirmation email which was 100 times smaller than an ant. It was barely visible! I am truly disgusted. I am just waiting for my product then I will forget all about Lifeandlooks.com

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“I wanted to order a Clarins gift set as a Christmas...”

★★★★★

written by alan7708 on 05/02/2010

I wanted to order a Clarins gift set as a Christmas present and was a bit concerned that i wouldn't get it in time (i'd left it to the last minute!). I called the Lifeandlooks Customer Service number, and they were able to tell me that the item was in stock, and advised which delivery service to choose. The delivery time turned out to be exactly as promised. I also like the fact that they offer a giftwrapping service, although i didn't make use of it on this occasion.

On the negative side, i found the layout of their site a LITTLE bit awkward for finding products, although there is a search function on the main page which is a big help.

Overall, a very positive shopping experience, and i would definitely use Lifeandlooks.com again.

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“Goods were cheaper than other stores and delivery...”

★★★★★

written by jjmorgan79 on 16/12/2009

Goods were cheaper than other stores and delivery arrived next day - very good service. I had a query about setting up my account and their customer service was quick to respond and very helpful. Ive also found them to be consistently good value compared to others.

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“seemless transaction and delivery highly recommended”

★★★★☆

written by on 16/12/2009

seemless transaction and delivery highly recommended

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“Excellent customer service. Purchased from Life And...”

★★★★★

written by on 17/09/2009

Excellent customer service. Purchased from Life And Looks as best price for perfume I wanted, added a little make up to order, cheaper than high st prices. Invoice by email was too small to read and order not arrived after 6 days, so on emailing customer service they supplied, new easy read invoice & express delivery at no additional charge. Order arrived next a.m. beautifully packaged with some bonus items. Highly recommended.

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“The price at Life And Looks (www.lifeandlooks.com) was...”

★★★★★

written by NYGirl on 11/09/2007

The price at Life And Looks (www.lifeandlooks.com) was great (£7 cheaper than the rrp). My order came really quickly, and it was well packaged too. I'd shop there again again. They had a good range of products, including Clarins, and their communication was good. Another thing I liked was that they are a real pharmacy, so you can stock up on vitamins and tissues etc while you're there.

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