Life And Looks - www.lifeandlooks.com

Life And Looks - www.lifeandlooks.com
★★★☆☆
3.2
56.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“can't beat prices”

★★★★★

written by 455Nash on 05/04/2014

The products i bought from them was the cheapest i could find anywere.So was well pleased with price.Yes they took time to arrive,but to be honest they did say up to 14 day delivery.Shaun from Dorset.

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“All the products i want!”

★★★★☆

written by on 16/02/2014

Only site i can find the range of makeup i use at the lowest price!!! Will definately use again.

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“Item never arrived”

★☆☆☆☆

written by on 08/01/2014

Ordered an item early December in plenty of time for christmas but never received it. I have now been refunded but do not believe they sent the item at all

Lifeandlooks's Comment

Written on: 14/02/2014

Hello
Thank you for your review and I apologise for the delay in our reply. I am sorry to hear that your parcel never arrived but glad to hear you were swiftly refunded. The parcel would have been sent. On the rare occasion that we cannot send a parcel, the customer will always be contacted first and issued a full refund immediately.

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“Product still hasnt arrived”

★☆☆☆☆

written by on 30/12/2013

Ordered a product with 48h delivery a week before Christmas and it is now the 28th and it still hasn't arrived.

Lifeandlooks's Comment

Written on: 14/02/2014

Hello
Thank you for your review and I apologise for the delay in our reply. Although we always try our best to insure all parcels arrive on time, unfortunately this is something we cannot always guarantee. We use an external postal service and although it is only on a very rare occasion that a parcel will get lost or delayed unfortunately sometimes it does happen. If this does happen we will happily organise a full refund or resend the item once the latest estimated delivery time has passed. I hope this matter was cleared up for you long before this reply.

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Was this review helpful? 1 0

“Item not received”

★☆☆☆☆

written by on 25/12/2013

Won't be using again, item not received I expect I will now be fighting to get a refund. Shall never use again - buyer beware

Lifeandlooks's Comment

Written on: 14/02/2014

Hello
Thank you for your review and I apologise for the delay in our reply. Although we always try our best to insure all parcels arrive on time, unfortunately this is something we cannot always guarantee. We use an external postal service and although it is only on a very rare occasion that a parcel will get lost or delayed unfortunately sometimes it does happen. If this does happen we will happily organise a full refund or resend the item once the latest estimated delivery time has passed. I hope this matter was cleared up for you long before this reply.

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Was this review helpful? 1 0

“fast efficient cheap”

★★★★★

written by on 14/12/2013

Ordered perfume, saved a lot of money, item was sent immediately and arrived in perfect condition. Would thoroughly recommend this company.

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“Very impressed!”

★★★★★

written by on 17/10/2013

I ordered some cosmetics from this website and not only these arrived very fast with international delivery (I ordered from Europe not UK), but the postage costs were quite low. On top of that I received free gifts in the box, discovered them through the shredded paper as I was looking for my order. Will defo buy again!!! Perfect!

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“lavin aperge perfume”

★★★☆☆

written by on 20/09/2013

Bought perfume delivery alright but perfume not after 20 minutes smell disappeared old stock or fake wont buy again from this company even if cheaper prices would rather pay full price from now on very unhappy

Lifeandlooks's Comment

Written on: 10/10/2013

Thank you for your comments. I am sorry to hear you are unhappy with your purchase, if you believe there is a fault with the product please contact us directly on [email protected] and we will endeavour to resolve this for you. I would like to confirm that all the brands we stock are 100% genuine and we are official stockists. Unfortunately the longevity, fragrance and quality of a perfume is determined by the manufacturer and differences of opinion among customers will occur.

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“Fantastic fast service at brilliant prices”

★★★★★

written by Tassie2013 on 27/05/2013

I was hesitant in ordering from Life and Looks as I had never heard of them before, so I ordered three NeoStrata products that I'm unable to purchase locally at unbelievably cheap prices. I imagined that they would take weeks to deliver possibly a month. I was shocked this morning when they arrived - UNDER 2 weeks from Ireland to Tasmania in Australia. I cannot express my gratitude in the brilliant service I received. I will now be looking at more products from Life and Looks. I've already told a couple of my friends to go searching their website.

Lifeandlooks's Response to Tassie2013's Review

Written on: 10/10/2013

Thank you for your comments. We are always pleased to hear positive feedback from our customers and are delighted that you are happy with our service and products!

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“Great price and service”

★★★★★

written by Rhodaobr on 26/02/2013

Just visited HoF and tried out the brand new Angel fragrance Aqua Vhic, loved it but it was £40 thought I would check online and found this fantastic website got 50mls for £20 and delivery arrived 3 days later. Will definitely use this website again!

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“Great Prices!”

★★★★☆

written by CathySMelbourne on 30/01/2013

I purchased some Clarins products and am very plesed with what I got. Given the prices were roughly half of what I pay in Australia, I wondered if they might be a little old/dodgy. They are perfect. The shipping did take a little longer (10 business days)compared to say Marks and Spencer or Stawberrynet, and I do like to be able to track, which I couldn't with the standard postal service used. Also, I did inquire with Customer Service and they got back to me within a day. I will definitely use again.

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“Mose economical online supplier I have found”

★★★★★

written by on 15/01/2013

I stumbled across this site by accident whilst placing an order with another online Company.Their day & night creams are at least 30 AUD cheaper EACH than the other Company I had been using.Postage to Australa takes a little longer than I had anticipated but it was here within 14 days.I will definitely use them again.

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“Order not received - no resolution”

★☆☆☆☆

written by on 17/12/2012

Ordered 3 gift sets from them at end of November obviously intended to be as Christmas presents. It is now 17 December and they are quite simply refusing to do anything to help me until 27 December. Money is tight for my family and to be out of pocket £54 and have to buy replacement Christmas gifts is stress I could do without. I have raised this point with them but still they refuse to offer any resolution. Horrible, horrible company - avoid like the plague. Any other company would be devastated to hear your order had gone missing and refund or replace straightaway - not these. Would suggest to them they investigate why so much stuff appears to be gong missing as is most suspicious.

Lifeandlooks's Comment

Written on: 13/03/2013

Hello

Thank you for your review. Unfortunately we have to use an external company for the delivery of all parcels. Their terms and conditions state that a parcel must be in the postal system for 14 days after the latest estimated delivery date before we can claim it as lost. We undertsand that times are tough for all our customers and try our best to help in any way possible. I hope this was resolved for you.

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Eyecream's Comment

Written on: 17/12/2013

I ordered an item for the first time from this company in November. I was advised order shipped 22 November.
I emailed regarding my order and was told to wait till after 20 December , as they need 14 days before recognising the order to be lost.
The reply email was polite so hopefully they will follow this through.

I did find it odd to read on their website they clearly state 'sometimes orders can go missing". In all the years of online shopping with many different companies, I have never had an item go missing.

Will keep you updated as to what happens.

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Eyecream's Comment

Written on: 01/01/2014

Update:

My parcel was declared lost by the company with an email stating I would be refunded later that day.
Happy to say, they did follow through. Although I would like to order with this company again, I am somewhat hesitant!

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Was this review helpful? 1 0

“Ordered 26/10/11 and still not received!!!”

★☆☆☆☆

written by on 17/11/2012

Ordered a bottle of aftershave on the 26/10/12. It's now 17/11/12 and it still hasn't arrived. I have emailed this company several times which I had replays saying I had to wait till 19/11/12 in order to declare it lost?? How can it take over 3 weeks to declare a parcel lost? I am sick of waiting now and emailed them for a refund but guess what, I've never had a reply. This company is a joke and I will be contacting PayPal to get my money back. DON'T BUY FROM THIS COMPANY!!!!

Lifeandlooks's Comment

Written on: 13/03/2013

Thank you for your review. I am sorry to hear you are not happy with the service provided. Unfortunately we have to use an external company for delivery of all parcels and have to follow their terms and conditions. The parcel has to be in the postal system for a further 14 days after the latest estimated delivery date before it can be claimed as lost. Hopefully this issue was resolved for you on November 19th as requested.

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Was this review helpful? 1 0

“fab ”

★★★★★

written by on 05/11/2012

I,ve previously written a great review for this site, just recieved another order and feel compelled to write another. this is great value for money. all free gifts (plus more) recieved. it has never disappointed me. I use it all the time. my requried order was not in stock (because it was such a bargin it was sold out) but recieved my email as soon as it was available. my order was then delivered a few days later.

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“Not received my item”

★☆☆☆☆

written by Punjabipal on 04/11/2012

I ordered a bottle of Diesel aftershave from this company on the 22/10/12. I waited and waited and eventually................ I phoned them on thursday 1/11/12 and was told it would be here by Saturday 3/11/12..... Guess what ???? it never arrived !!! I have emailed them to return my money....... Lets see what happens. I wont be using them again...Thats for sure.

Lifeandlooks's Response to Punjabipal's Review

Written on: 05/11/2012

Hello

Thank you for your review. Your order was dispatched on October 23rd and the courier estimates 10 days for delivery which should have been November 2nd. I am sorry to hear your order has not arrived but unfortunately, as stated in our terms and conditions, we have to wait an extra 14 days after this date for any unexpected delays. This is also the terms and conditions of the postal service. As stated before, if your parcel has not arrived by this date we will happily resolve this issue for you immediately.

Kind regards
Nicole

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Punjabipal's reply to Lifeandlooks's Comment

Written on: 05/11/2012

It is 5/11/12 and the item still has not arrived. I have been told I have to wait another 11 days to see if the item arrives and then phone them again. Have already phoned twice.
NOT GOOD ENOUGH.....I wont be using this company again and would'nt recommend anyone else to either !!!!

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Lifeandlooks's reply to Punjabipal's Comment

Written on: 06/11/2012

Hello

We are sorry to hear you are dissatisfied with the service you have received. Unfortunately, as we cannot deliver the parcels ourselves, we must entrust the final stage of the order process to a third party and at times can be left disappointed with the service provided. All the information regarding delivery can be easily found on our terms and conditions.
Thank you
Nicole

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Was this review helpful? 1 0

“Swift service, good price”

★★★★★

written by InnocentJaguar on 01/10/2012

Ordered from the site as the item I was after was significantly cheaper than other places - in fact, so much so that I was a little worried over it, as I hadn't heard of the site before. The item arrived very promptly, well packaged, with a free sample of perfume as well. I would definitely buy from this store again

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“Declined Quidvo Cashback”

★★☆☆☆

written by on 29/09/2012

Bought some GHD's through Quidco, the goods turned up and are nok, but they refused to pay the quidco cahback even though I provided an invoice number. Annoyingly I only bought them from there as they worked out cheaper with the cashback.

Lifeandlooks's Comment

Written on: 05/10/2012

Thank you for your review. We honour all legitimate cashback claims and have been a highly regarded and successful member of the affiliate window programme for several years. Please contact me directly on [email protected] and i will investigate this cashback claim for you. Or alternatively submit a review of your claim through affiliate window and i will be able to fuflill it if there has been a mistake made
Kind regards
David
Lifeandlooks.com

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Smithessk's Comment

Written on: 30/08/2013

Huh? What is this review about? I dont understand what this reviwer is saying?? Do you?? Completely confusing and shouldnt make a review unless you can be legible.

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“Livraison très rapide vers la France (5jours)”

★★★★★

written by Patator2001 on 15/05/2012

J'ai acheté un fer à lisser ghd gold styler , impeccable, vu le prix je n'était pas sur mais ce ne sont pas des contrefaçons et l'envoi est vrai ment rapide (commande le mardi soir vers 19 h et livre le lundi matin)

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“Excellent service!”

★★★★★

written by bonnylol on 02/05/2012

I am well please with Life and Looks. Ordered some Justin Bieber perfume for my daughter at a great price, which included a free Justin Bieber bag! Perfume arrived within a couple of days but no bag. I contacted them about the bag and they quickly shipped one out to me with sincere apologies. Cannot fault the service I received and will use them again for future orders :)

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