written by cgMonahan113 on 22/04/2016
FFS.terrible customer service, made booking over the phone. No email confirmation of booking after several calls FFS. Showed up on the day with a vehicle far too big for holiday destination FFS. Contacted office to be told that had no other vehicles therefore we could not make our holiday. No Apology and they deducted over £500 from my account and I still have not received it back. Issued a formal complaint a week ago and NO RESPONSE. DISGRACEFUL COMPANY .BEAWARE !!!!!!!
written by samtheman9 on 18/08/2015
Hired a minibus for a week. Vehicle was great and had no problems with the company or getting my deposit back. However, was shocked to hear that the insurance had a £2500 excess when I went to pick it up. Make sure to arrange excess insurance separately beforehand.
written by focusonskills on 13/08/2015
I booked a people carrier online with European cover, intended to take my family to Europe. After arriving at the branch, they told me that the European cover only cover France and I have to pay GPB200 for each additional country I go. The price listed online also does not include VAT so I had to pay that for the whole booking. Also, they need to charge GBP5000 for security deposit as opposed to what is mentioned online during booking process (GBP350). Luckily I brought cards with that amount of limit, otherwise they will ask you to pay additional GBP24 per day to take insurance to reduce excess to GBP350. I ended up paying 70% more than the listed price booked online!! The car is new and in good condition and I'm satisfied, but the company need to show the actual price online instead of cheating customers this way.
written by kspence52 on 21/06/2015
Required a minibus for a weekend away. The minibus was clean and tidy when we picked it up. Great price and value.
written by Hamilton81 on 17/06/2015
I was in need of a vehicle at short notice for business and used Capital Car and Van Rental. It was easy to set up and hassle free. I have used them a couple of times since and will continue to do so. The extra services they offer have been really useful to me and my business partner.
written by OlyaC on 16/06/2015
Me and my friends hired a camper van to drive around UK! The van was super clean when we got it and of a really good quality! We never had a problem with the van. The service itself was fantastic. Great people who know what they are doing! Will be definitely renting vans or cars from them in the future!
written by Clark267 on 06/05/2015
Capital car and van rental have been absolutely great! The service has been very quick and efficient. It came with a decent amount of fuel, and there were no issues at all when returning the car. A quick check to make sure that there was no extra damage and to check mileage and ensure fuel tank had been refilled. No trouble at all and very happy with the service. Would recommend to anyone!
written by Darient476 on 02/05/2015
Amazing and efficient service. My van was for a flat move I'm doing across the city last minute so I was very happy they were able to switch things around and sort out something for me last minute. The van worked perfectly fine and they were very clear with instructions. They even told me about a short cut I didn't know about to make my move faster!
written by Ipad2012 on 02/05/2015
I recently rented a 4x4 from Capital and the service I received was great! The various locations around London made it easy for me to collect and the 4x4 was excellent. I had no problem getting my deposit back, which can usually be a bit tricky with other companies.I will definitely be using Capital again!
written by debbiebligh on 22/03/2015
Don't believe all the reviews you read. I recently used Capital and I couldn't be happier with the service they provided for me. From start to finish I have no complaints and would happily recommend to others. THANK YOU!!
written by on 22/03/2015
I would definitely recommend this company. They gave a great service and were really helpful with any questions I had. The car I rented was in great condition, I'm really happy I chose to go with Capital Car and Van Rental. Thanks!
written by Jangles5 on 19/03/2015
I hired a mini bus for an event. It was brought to me with no hassle. All T&C's were clear before I hired the mini bus. The vehicle was new and in good working condition. Did exactly what I required and the event worked well as a result. I will be using again for future vehicle hire.
written by JadeSo on 18/03/2015
Communication was great and the job was done to the standard expected. No faults. Would 100% recommend to a friend.
written by demelza813 on 12/02/2015
the manager of capital hire mo accused me of damaging the vehicle when i did no such damage. he then charged my card £ 2000 for the damages. i am suing this company
written by Tariq84uddin on 18/12/2014
I returned my car yesterday and the service was good it was a brand-new highly recommend this company as the rates are very competitive and I am always giving an upgrade. The best thing about capital hire is they delivered the vehicle to my doorstep which was really convenient For the purpose.
written by CJFE on 15/12/2014
Capital Hire picked up the vehicle up from me and even though their Ts&Cs clearly state that the vehicle was no longer in my possession as I had signed over the keys, they charged me a fine and a "admin fee" for going out of the congestion charge zone. £102 taken directly out of my account wrongfully as I was no longer the vehicles keeper or in anyway responsive for the vehicle at this point... ...Capital Hire's response. "Well not my problem. What you going to do, phone the police?". See you in court.
written by Lopez267 on 13/09/2014
Dont ever rent from these idiots as they are good at ripping people off Charging double the amounts Charging for damages and when it cash goes in there back pockets.
written by Dasilva1 on 06/08/2014
Hired a top of the range Mercede, siiiiick car. Loved it.
written by Campbell194 on 15/07/2014
I used this company and I must say I was really impressed. The service was great. The mini bus I hired was in great condition and the whole experience was just really good. I will definately be using them again and would happily reccommend them to anyone looking for a reliable company with great rates.
written by Asheley on 08/07/2014
They do everything that they can to keep your deposit! STAY AWAY!
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Tariq84Uddin's Response to CJFE's Review
Written on: 18/12/2014
you're over exaggerating as I've hired from them too and the T&C are very clear Plus all their vehicles are brand-new.
I can show you proof as of hired from them many times.
Cjfe's reply to Tariq84Uddin's Comment
Written on: 18/12/2014
What an odd comment to make for someone not associated with the business... If indeed that is the case.
Cjfe's reply to Tariq84Uddin's Comment
Written on: 18/12/2014
What an odd comment to make for someone not associated with the business... If indeed that is the case.