Capital Car & Van Rental www.capitalcarandvanrental.com - www.capitalcarandvanrental.com

Capital Car and Van Rental www.capitalcarandvanrental.com - www.capitalcarandvanrental.com
★★★☆☆
3.1
55.0% of users recommend this
  • Customer Service

  • Value For Money

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“Capital Hire Marylebone ”

★★★★★

written by Davidfhill on 22/04/2013

I recently hired a 17 seater minibus from the Marylebone Branch and was very impressed with the service. The van arrived on time, was brand new, clean, tidy and a pleasure to drive. The staff at Marylebone were extremely polite, professional and helpful. I've used quite a few different companies that hire out this type of van and they often turned up looking like they've just come off of a building site. Not so with Capital Hire! I even got my deposit refunded without having to chase them, a pleasure to deal with and I will certainly be using this company again!

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“Very pleased with service.”

★★★★★

written by Tariq84uddin on 16/04/2013

Very please, the service was good, staff very polite over all good would use them again.

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“The Reviews Are True. ”

★☆☆☆☆

written by Unhappy_in_Holland on 16/04/2013

We were required to pay a 400 pound deposit to rent the car. Immediately after hire, we noticed the lock on the driver's side door was difficult to open when we used the key. It got worse by day 4, until we were no longer able to use the driver's side door at all. Upon return of the car, Capital kept our 400 pound deposit until an "evaluation" of the problem could be made. After numerous ignored phone calls, and a few conversations with rude, threatening customer service reps, it became clear we would never get our deposit back. This is an unethical company, and I would not recommend them to anyone.

Tariq84Uddin's Response to Unhappy_in_Holland's Review

Written on: 16/04/2013

I think you are over exaggerating, as I have used them twice now and the service was brilliant.

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Unhappy_In_Holland's reply to Tariq84Uddin's Comment

Written on: 16/04/2013

I am not over-exaggerating at all. This is by far the worst company I have ever dealt with.

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Matta14's reply to Unhappy_In_Holland's Comment

Written on: 03/06/2013

You are not exaggerating my any stretch of the imagination, they are despicable con-men. I can't believe they're still in business, it's about time the authorities throw the book at them

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Yagi's reply to Tariq84Uddin's Comment

Written on: 10/06/2014

Maybe you were a luck one but the rest of us got completely tricked by them.

They overcharged my credit card by £600. In the process of getting it back.

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“DO NOT USE THEM!!! ”

★☆☆☆☆

written by royalmunn on 14/03/2013

DO NOT USE THEM!!! DON'T EVEN THINK ABOUT IT! My experience is pretty much similar to the previous posts. They are a nightmare that makes me lose sleep. I wish I had read all the reviews before using them. If I can give negative stars I would. I thought I had checked the car before I returned the car to them but they were able to find a small chip damage - the car was out of my sight for about 10 mins. The small then later becomes chip + dent in a rude email asking me to paid £2000 even though I paid extra to be on the £500 reduced damage waiver. They made no apologies and provides no reports even after asking. They take money out my credit card without informing me. They did not even explain what the charges are for which I had to make assumptions myself. When I thought it was all over few weeks later, they send me more repair invoices on damages that I was not aware of. Yes after 4 weeks later. Then take the money again (£500) without telling me. Absolutely appalling! I think they should be investigated by watch dogs. The good reviews here on Review Centre about Capital car and van rental hire should be investigated and filtered like other rating sites like Yelp and Trip Advisor. It is not difficult to see the 'good' reviews are somewhat dodgy.

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“DON'T EVER USE THEM!!! They charged me a huge amount...”

★☆☆☆☆

written by cjejung on 18/02/2013

DON'T EVER USE THEM!!! They charged me a huge amount for a tiny little scratch, taking the money out of my credit card without even telling me. I had to call them before they sent me report. They work with a garage next door that charges them huge amounts for any repairs: how much they charge each other doesn't matter as they work together, but it did matter to my wallet.

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“Terrible Company”

★☆☆☆☆

written by eltonjohn on 29/01/2013

More and more reviews of this company and their true practises seem to be coming up. They are definate crooks, inventing damage and taking money off your credit card without permission. If you read this before hiring DO NOT USE THEM!! I also went to the BVRLA to get help and they were useless too. If you are reading this and have similar experience please write a review it will help any other people out there.

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“AVOID THEM, THEY ARE CROOKS!!!”

★☆☆☆☆

written by AggieGirl on 03/12/2012

Where can I start, I wish I'd gone online to read the reviews on here before deciding to contact this bunch of lowlifes. In not so many words they are SCAMMERS, STEER CLEAR OF THEM AT ALL COST!

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“Avoid this company”

★☆☆☆☆

written by RobertDineen on 20/11/2012

From my experience, this company is rude, inefficient and quite possibly deceitful. I hired a car from Stratford but was told once the money was processed that I had to pick it up from West Hampstead on the other side of London. Initially, I was told this was because the Stratford branch had no cars, then I was told it was being refurbished, then a sister compay told me they do not have a Stratford branch. Certainly, they do not have branches at the dozens of addresses posted online. I tried to call them repeatedly for an hour but they would not answer the phone and were rude when I explained what had happened. On the website, they say that they can pick cars up. On eventually arriving to the branch, I was told that they had no drivers available without them even checking. I was also told I could not return the car to Stratford even though I had paid for that too. I left and went to a rival company, Thrifty, who said they used to refer customers to Capital when Thrifty had run out of cars but stopped because they got so many complaints. They said they were told that Capital were rude too and that they frequently try to claim damage to cars on their return that customers have not caused.

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“Bunch of BIG CROOKS”

★☆☆☆☆

written by on 19/11/2012

Don't go with this company bunch of big crooks that will accuse you of things that werenthere before and deduct money off you credit card several times. The good reviews below are coensidently on similar dates won't be surprised that they writing the reviews themselves:(( Watchdog here we come:)

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“AVOID AT ALL COSTS”

★☆☆☆☆

written by hoik on 09/11/2012

Hired 9 seater van for a week's family holiday. Got overcharged £1200 and cannot get them even to discuss it let alone refund. Am now taking legal action. Bunch of crooks, leave well alone.

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“DO NOT HIRE FROM THIS COMPANY”

★☆☆☆☆

written by on 30/10/2012

First impressions of this company are good until you return the vehicle. On the inspection there was a scratch on the side of the vehicle that wasnt there on the pre inspection. There were though a number of scratches and dents from previous hires and a broken rear light. I was told that someone would contact me which no one did and despite numerous emails and phone calls the next thing i know is they have taken moneyfrom my credit card and held my deposit against cost of over £500 to repair the scratch. The Estimate is for the whole of the side of the vehicle. I reported them to the BVRLA who ruled in their favour as i signed the excess insurance for up £1500. They have not had the work done which the BVRLA state there is no legal requirement to carry out the work but they can charge you what they want. Be careful what you sign for and make sure you read the small print before you leave. RATING CUSTOMER SERVICE 0/10 VALUE FOR MONEY 0/10 RECOMMEND TO A FRIEND A BIG FAT NO!!!

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“Amazing service ”

★★★★★

written by havemanlaverne on 18/10/2012

Rented a 15 passenger van for the weekend.  The front desk service was prompt and the van itself was amazing.  The prices were much better than the other places near the airport that I researched and the 24 hr returns were gravy on top.

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“Very friendly ”

★★★★★

written by cristyberan on 18/10/2012

Found them on a Sunday morning at around 10:30am. They had a nice, clean cargo van fueled and ready to go for me by 11am. They have a 24 hours drop off service. Very friendly and happy to help if you need them

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“pleased with the Capital car & van rental company”

★★★★★

written by friedlanddaisey on 17/10/2012

We were very pleased with the Capital car & van rental company, condition of the rental vehicle and the friendliness and helpfulness of the staff. We upgraded to a larger vehicle without difficulty, and the availability of van accessibility for access to the rental facility from our motel was quick and pleasant. I would recommend their facilities to all future vehicle renters in the Newark area.

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“Fantastic company ”

★★★★★

written by joeytardy on 17/10/2012

Capital car & van rental are an outstanding company. They are very customer friendly. They do whatever is necessary to make their customers happy. Their prices are very competitive. They also have a fleet of various vehicles to use.

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“wonderful experiene ”

★★★★★

written by gossmanbess on 16/10/2012

We had a wonderful arrangement with Capital car & van rental complany. We were contracted to rent a Van and Capital car & van rental was very professional in their service. They worked very efficiently. Capital car& van rental provided not only a very good service but an excellent van as well! We were happy with everything we experienced with that company.

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“satisfied with the vehicle”

★★★★★

written by pavonmessing on 16/10/2012

I would not hesitate to use or refer your auto rental service in the future. Everyone was satisfied with the vehicle. From the youngest.It was clean, safe, comfortable and very handsome.

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“Highly recommend”

★★★★★

written by cherribeecham on 15/10/2012

I always rent from here!! I absolutely love renting from Capital car & van rental !! I don't even waste my time looking @ other rental companies. I rented a vehicle over Memorial Day weekend, and I was completely satisfied. The rates are affordable, the vehicles are in excellent condition. I will highly recommend Value to anyone who is renting. And Manny is the best, always friendly, willing to help, and a very nice gentleman!! They will continue to have my business when I need it!

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“Helpful staff ”

★★★★★

written by slighmaisie on 15/10/2012

The staff was very helpful and good to work with. Unfortunately, the van did not feel too safe when driving it on the highway, 55MPH. It began to shake and felt as if the driver would lose control. We rented this van to transport children to a youth retreat camp and would like to have felt safer in the vehicle.

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“Good experience ”

★★★★★

written by boldsage on 14/10/2012

Renting the car was perhaps as seamless as can be.  My past experience with car rentals has been waiting around at least half an hour to get the car.  For this one, I was in and out in under 10 minutes.  The car was perfectly fine (and I was happy to have a Corolla over a Chevy), except that it was due for an oil change so the "maintenance required" sign was on.  And, good gas mileage to boot

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