Good service and the support team are helpful. They assisted us recently on a matter which it turned out had nothing to do with them but they offered several solutions and detailed reports to assist us in getting to a solution.

Possibly the worst internet company ever. They have a highly confusing log in system, and response to problems is long winded and ineffective. Sad to think a UK company could be this bad. I’m still in the queue to get a refund for money taken after my account was closed. Sent in a request over a week ago, and now insisting to speak with a supervisor. The excuses they come out with not to help or refund are risible. I strongly recommend you DON’T use Gradwell.

I signed up for Gradwell VoIP in August and I am extremely impressed with the service so far. Within 20 minutes of signing up online I received an introductory call from the support team to offer assistance with my setup. This was useful as although I was easily able to configure the hardware I did find the control panel slightly overwhelming. The only improvement I would suggest for Gradwell would be to simplify their control panel (and make it a bit prettier), however I did speak with the Customer Services Manager, who informed me that this will be happening soon. The customer service team are friendly, helpful and have always promptly resolved my queries. The call quality is crystal clear and we have saved a packet on calls since switching to Gradwell. I would happily recommend the service

Good: Cheap Bad: Dreadful quality of service Dreadful customer support Dreadful MD who doesn't care

We've been with Gradwell for a few weeks after conducting an extensive review of 5 VoIP (SIP) providers recently and selected Gradwell from that list. This was because their service delivered a number of features that were must have: Users with more than one phone at the same time (PC/Mobile + Desk phone) & Hot Desking, together with good prices, especially on their pre-bought (like mobile "minutes") packages. Other suppliers couldn't do all those things. Equally their sales team and support team were very helpful with quick answers to questions both over the phone and through support tickets (though I'd like to see a support "chat" service too). [Another "top" supplier made me wait 2 days for a mail response and they had no phone contact capability at all]. So far, so very good.

Everyday there is an issue. If you are trying to run a business, PLEASE AVOID GRADWELL. It takes months ( I am not joking) to resolve an issue. I wouldn't recommend to my worst enemy.

Gradwell's telephony offer was always a little erratic but good technical has support made up for this. This has changed in the last 2 months and is appalling.

We too have used Gradwell for our telephones they have now been out since last Thursday now it is Wednesday! Got our IT guys on the case but Gradwell keep saying the technical team will call them back. I tried to call again this morning and was told that they had engineers working on the problem and could do nothing! The status on their home page shows NO problems...even although the lady at Gradwell said they have a vast amount of outages! Think this may be a case for the lawyers now! We are at the moment looking into how to change providers as we are a company who cannot survive without our phones.

Once again a routine upgrade of the service causes massive problems and the company is unable to satisfy customer complaints. For a business service this is unsatisfactory.

I used to run my business using gradwell voip services. They used to be good. Now they have outages every week for at least a good few hours. If you intend on using Gradwell voice services for business, STAY AWAY. When they have an outage, its always for hours, sometimes days as has happened recently. Calling support is almost always a 30 minute plus wait until someone awnsers, and I was a Key account customer spending over £1500 per month with them. They are simply not professional. Business relies on telecoms. If the outages were once in a while that would be ok, but its EVERY WEEK for hours. Once again - let this be a warning to you. STAY AWAY

As a Gradwell Partner and user since 2006 we have seen the service go from strength to strength. As an IT company that white labels the service we have an agreement with our clients that we only sell services we are prepared to buy and use ourselves, well considering we've been using the service since 2006 this should tell you something. Of course there have been some issues but name a new technology, any technology that hasnt had its problems, the main thing we look for is how the problem is resolved and the level of support we're provided, Gradwell support is excellent, helpful, quick and straight forward which is what we look for in a partner.

I've used Gradwell's multi-user Centrex system for several years and for a few different organisations I've owned or worked for, and to me it's been ideal for setting up a bigger-business style phone system on a sensible budget. I've looked around a few times to see if we should change, but really the sort of commitment needed to buy and run something bigger has always put me off. To be fair there have been occassions when the service has gone up and down over the years, but I understand their business is growing and for all the benefits I can't complain on the whole. The only drawback would possibly be this is typically more of a 'self managed' system if you are doing it on a budget, but it is easy to look after and with a competent member of staff i.e. me in this case it works fine.

I'm slowly moving all of our sites to Gradwell's hosted Multi-Voip platform. Hardware orders are fulfilled within the timescales promised. Their number porting works efficiently and again to the timescales promised. Their Multi-Voip platform provides a feature rich and cost effective method of providing a multi-site phone system. To date it has provided a suitable alternative to separate phone switches and ISDN30.