SCS Sofas Reviews - www.scssofas.co.uk

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☆☆☆☆☆

“My advice is to persevere if you have trouble with...”

Written on: 16/05/2008

My advice is to persevere if you have trouble with SCS, because after 9 months they came and collected the sofa which was then 16 months old. It was a total nightmare. the sofa was in my opinion poorly made. Eventually a new manager agreed to have the setee removed and we are free, my other advise do not pay cash always pay on credit as that way you have a chance of getting the case sorted without going to court. Thank you trading standards… Read Full Review

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★★★★★

“Very good customer service in store. Delivery was on...”

Written on: 01/05/2008 by Majago (1 review written)

Very good customer service in store. Delivery was on time and all packaging taken away.

Also my wife realised that we had a voucher we could have used to make the purchase (but forgot) however we phoned them up and they applied it retrospectively and refunded our card… Read Full Review

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☆☆☆☆☆

“Purchased a leather corner suite which arrived with...”

Written on: 01/05/2008 by stressedbyscs (1 review written)

Purchased a leather corner suite which arrived with problems. We have found that SCS Sofas after sales service department is poor and after 5 months of battles involving trading standards, citizens advice and consumer direct had to put into the hands of a solicitor to get anywhere - would never shop there again and would not recommend to anyone… Read Full Review

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☆☆☆☆☆

“We purchased a "Love Seat" in January 08 from SCS...”

Written on: 30/04/2008 by PT5 (1 review written)

We purchased a "Love Seat" in January 08 from SCS Milton Keynes on the recommendation of SCS Staff.
Delivered at the end of February 08.
Three weeks later we discovered that the arm was flexing and the seat cushion had collapsed on one side.
SCS rep inspected The Love Seat & said flexing in arm was due manufacturing fault & cushion collapse was due to us not sitting in the dead centre of seat (also he suspected that two people had shared the "Love Seat" & this was not allowed, Even though this… Read Full Review

Kim Singleton's Response to PT5's Review

Written on: 11/11/2008

look at consumer direct web site, after you buy section, this may help you

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☆☆☆☆☆

“The SCS Sofas store told us the factory was not...”

Written on: 24/04/2008 by smackie65 (3 reviews written)

The SCS Sofas store told us the factory was not working for the 1st two weeks of January (in Yorkshire) After 17 weeks it arrived! There it was: a beautiful red sofa, only one problem, we had ordered brown. It also had a label on it, made in Yorkshire? No a little further east, China to be precise.I am still trying to source my new sofa, but it always somebody else's fault… Read Full Review

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☆☆☆☆☆

“We bought our Washington Corner Group suite (leather...”

Written on: 10/04/2008 by bevandtim (1 review written)

We bought our Washington Corner Group suite (leather with electric recliners) from SCS Sofas on 13th October 2007. We purchased a display model at sale price as we do not like waiting for the long delivery times quoted. Approximately 3-4 weeks after delivery, my girlfriend (then 2 months pregnant) injured herself whilst leaning over the armrest of one of the recliner to pick up a cup of tea from the floor.

We contacted SCS and advised them what had happened and they then sent an upholsterer… Read Full Review

Kim Singleton's Response to bevandtim's Review

Written on: 13/11/2008

check out how you were sold the loan for your goods? office of fair trading....or f.s.a. if loan covered by them... not trading standards....it may help?

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☆☆☆☆☆

“I would never buy anything again from SCS. I paid ...”

Written on: 04/04/2008

I would never buy anything again from SCS. I paid £2500 in November 2005 for 2 leather couches. The larger of the two couches is now practically sunk on the middle and requires great effort to get up from. It looks dreadful too. Because it didn't completely fall apart within the 12 month warranty SCS don't want to know. Their customer services are a contradiction in itself. Last year I had to claim on the accidental claim warranty (another waste of money) due to ink spillage. The upholsterer… Read Full Review

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☆☆☆☆☆

“Ordered sofas in May 2007 from the SCS sofas store in...”

Written on: 16/03/2008 by clair1982 (2 reviews written)

Ordered sofas in May 2007 from the SCS sofas store in Uddingston. Told by SCS delivery would take around 12 weeks. Exactly as we thought. However 10 months on, appalled that I still do not have my sofa.
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☆☆☆☆☆

“I cannot think of any- delivery staff wore hobnailed...”

Written on: 15/03/2008

I cannot think of any- delivery staff wore hobnailed boots- refused to cover new wood floor as per agreed request. Chair has different feet pads to rest of suite. One part sofa had collapsed springs/ broken back strut. Staff don't seem to care.
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☆☆☆☆☆

“Wish I had read these reviews before I purchased my...”

Written on: 06/03/2008

Wish I had read these reviews before I purchased my settee. The suspension system failed in 4 months and the cushions became flat. Trying to get them to acknowledge the fault was difficult until I explained that I had commissioned the services of the Furniture Ombudsman. Had to take guidance from Consumer Direct and several recorded delivery letters later the Upholster should have come out today to fix - he did not turn up. It has been escalated to Trading Standards. This has now been going… Read Full Review

Stressedbyscs's Comment

Written on: 23/04/2008

Having similar problems with SCS Newcastle branch. Could you post how you get on along with any tips on how to get them to back down. Have a suite delivered Dec 07 which has 4 faults and can't get them to sort it. Did you have to pay for the independent upholsters report & how much did it cost? I am thinking of taking them to court as can't believe their treatment is legal. Do they take notice of the upholsters report? I will let you know if I ever win this battle good luck with yours.

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★☆☆☆☆

“The suite we got from SCS sofas is three and a half...”

Written on: 05/03/2008 by scouse express (1 review written)

The suite we got from SCS sofas is three and a half years old. It has been looked after and my wife and I have a 3.5 year old son and 7 month old daughter. Nobody has ever bounced on or mistreated the suite in any way. we paid £795 for a three seater and two seater blue leather package plus £200 for the only warranty available as mentioned in the bad points section which covers the suite for 5 years. We automatically thought the structure would be covered as well as the simple marking or… Read Full Review

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☆☆☆☆☆

“Now on my third leather settee from SCS due to faults...”

Written on: 23/02/2008 by richsheeran (1 review written)

Now on my third leather settee from SCS due to faults on previous two after complaining about second settee was told by SCS the settee had been discontinued so was asked to go and choose a different settee. Suddenly a couple weeks later they were able to get the original settee (found this a bit weird). When the third settee arrived I was not convinced it was brand new but was assured by manager it was. This was in August 2007, in December 2007 noticed leather was starting to peel telephoned… Read Full Review

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☆☆☆☆☆

“Everything about this company a joke.... from the...”

Written on: 05/02/2008

Everything about this company a joke.... from the Staff in the Stores to the so call Helpline, Which is as Useful as a Fire Guard... We had Problems after problems and nothing been sorted... It is now 4th Feb 08 and still no closer to sorting the Problem, Which we reported middle December 07 There great in taking your money, but after that they don't want to know… Read Full Review

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☆☆☆☆☆

“I have written this from my experiences with the...”

Written on: 18/01/2008

I have written this from my experiences with the s.c.s. store of the information is fact… Read Full Review

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★☆☆☆☆

“Poor delivery time scales ”

Written on: 15/01/2008 by mick4julie (1 review written)

Poor delivery time scales
Mis information given by salesman regarding size ( sofa would not go through the standard size door dispite been told twice that it would
I had to hire a van to pick up a loan sofa
When the original sofa was delivered the delivery men to there credit informed my elderly mother that it was damaged and that they felt it should not be delivered (it had been stored in a warehouse)
Still no contact from store manager as prommised again
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Michaelo's Response to mick4julie's Review

Written on: 24/02/2008

I found this review helpful because I WAS considering buying furniture from SCS.

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Forbie's Response to mick4julie's Review

Written on: 18/11/2008

I BOUGHT A SUITE FROM SCS IN STIRLING ABOUT 2YEARS AGO AND IT HAS A SPLIT IN THE WOOD AND I WENT BACK TO THE SHOP AND THEY TOLD ME THAT I WAS NOT COVERED FOR THIS AND THAT I WAS ONLY COVERED FOR ANY LEATHER AND DAMAGE . THEY TOLD ME TO WRITE TO THE OUT OF WARRANTY DEPT IN SURTHERLAND. COULD SOMEONE HELP ME WITH MATTER.

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Smackie65's Response to mick4julie's Review

Written on: 24/04/2008

I have an ongoing issue with this company. I did forget to mention that the delivery guys were spot and they seem to be the only ones worthy of credit in the company in my experience.

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☆☆☆☆☆

“We purchased a reclining chair and reclining sofa from...”

Written on: 14/12/2007 by A COCHRANE (1 review written)

We purchased a reclining chair and reclining sofa from SCS Sofas. Ever since they were delivered, the bolts have been falling out of the mechanisms. We reported this, and after quite a long time, a man came out to look at them. He said they both required new mechanisms. We dare not use them now, in case we hurt ourself's. We are both aged 78, and we had hoped to have some comfort for Christmas. I have tried to get some information by phoning SCS after sales service, but was told to contact the… Read Full Review

342329_Jon Perdue's Response to 331139_A COCHRANE's Review

Written on: 02/02/2008

purchased lazy boy/england sleeper sofa slept on one time!when closed & attempted to reopen for second use,it jammed closed!inspection i saw where frame joined(thin round tube slid over another)fell apart, nothing holding the two pieces together (this is used in four places on the very veerryy thin frame,the thin black fabric (the only support for the matress) was ripped from end to end. thin fabric,i guess thats why the swatch was only 1 inch square,thin cheap steel frame and easy rip matress support cloth.

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☆☆☆☆☆

“In my opinion, the SCS Sofa I chose was unfit for...”

Written on: 05/12/2007 by barrycole2004 (1 review written)

In my opinion, the SCS Sofa I chose was unfit for purpose. It had faulty framework, flat cushions and sinking in which made it very uncomfortable. Bad customer relations. Even my tiny toy breed dog sinks into it… Read Full Review

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☆☆☆☆☆

“I shall try to keep this as brief as possible. ”

Written on: 25/11/2007 by JBRobinson (7 reviews written)

I shall try to keep this as brief as possible.

On 1.9.07 We ordered a four-seater and a two-seater settee from SCS Manchester.

12.10.07 Delivery date of 19.10.07 given
19.10.07 Delivery date (to warehouse) - not delivered
22.10.07 Delivery date of 8.11.07 given
22.10.07 Delivery date of 2.11.07 given
8.11.07 Delivery date (to warehouse) - superseded
2.11.07 Delivery date (to warehouse) - not delivered
3.11.07 Delivery date of 19.11.07 given
3.11.07 £100… Read Full Review

Jbrobinson's Response to JBRobinson's Review

Written on: 30/11/2007

Updated information:
<br/>
<br/>27.11.07 - Delivery date (to us)- not delivered
<br/>
<br/>27.11.07 - Informed SCS that we wish to cancel the order
<br/>
<br/>28.11.07 - Spoke to branch manager to confirm cancellation
<br/>
<br/>30.11.07 - Branch manager confirmed that the order has been cancelled
<br/>
<br/>
<br/>We are awaiting confirmation in writing that the cancellation has been made.
<br/>
<br/>I only wish that we had known then what we now know. We have wasted two months of our time, made numerous telephone calls, sent three e-mails to SCS head office (which have all been ignored), and been without a suite for over a month.

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472630_Marolyn Gosling's Response to JBRobinson's Review

Written on: 10/07/2009

making someone have a suite that is to big for there home,wanted to change the item, it was her mistake but there was no compromise whats so ever, and the attitude of the manager was you bought it so put up with it.this is the st andrews quay hull.i will now not now give a good reference to this branch it is a shame as the sales people are very good.

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361206_Suzannesilk's Response to JBRobinson's Review

Written on: 22/04/2008

i bought a sofa and arm chair from scs in june 2007, it was one off the shopfloor, i had it 2 weeks when my home help noticed a split in the chair, i phoned scs, and was told the would send a man would come out to take a leather sample and once he got the leather in stock he would repair the chair, in december i was still waiting for it to be repaired. so enough was enough, i went back to the store and demanded they take the lt back, i then choose another suite, it was a nice cream leather and as i was paying monthly was willing to pay the extra, for the suite was orderd,10 weeks later , my new suite was due to be deliverd and they were talking the damaged one way the same day, but to my horror they dileverd a brown suite, the very same as the one they were taking away, i got the driver to reload the new brown one back onto his lorry, and then i went to the store, i told them it was not what i had orderd, and was told,, oh .. i was not willing to was another 10weeks for the cream one to be deliverd, so once again i picked a show one off the shop floor, it was diliverd 2 day later, the was the 2nd week of december, but then the springs went in the arm chair and also in the sofa, that was in march, the repair man came and fixed them, but 2 weeks ago the springs went again in the arm chair and also a seat coushion on the sofa is splitting along the seam. i phoned scs once again an was told that there repair section would phoned me , they phoned me on the 15th april and said that there repair man would phone me, but still i have not recived a call, i have 2 payments left, and it seems all i have had is poor furnture off them, im very upset and angry, i would never ever use scs again,

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★☆☆☆☆

“I purchased two suites from SCS Sofas on the same day,...”

Written on: 21/11/2007 by bashfull7665 (1 review written)

I purchased two suites from SCS Sofas on the same day, one for my daughter and one for myself. This cost was nearly £6000. After having ours for about a month my husband and I got back and neck ache after sitting on the suite for any amount of time.
Other visitors to our home also complained of the same thing. After phoning and complaining an upholsterer came and removed some padding.
A month later we let them know this had not helped, out came the upholsterer again this time adding stuffing… Read Full Review

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★★☆☆☆

“We purchased two sofas in April of 2007 and took...”

Written on: 14/11/2007 by brettjbuckley (1 review written)

We purchased two sofas in April of 2007 and took delivery in June. So far so good. However, one of the sofas had an electronic recliner which failed on the day of delivery. We reported the problem and several weeks (plus one cancellation) later, an engineer came to our house to investigate. He fiddled around for a while and concluded that we would need a new motor. Despite the "standard" part, he did not carry any on his van and suggested that he had to do a diagnosis visit before SCS… Read Full Review

Barrycole2004's Response to brettjbuckley's Review

Written on: 05/12/2007

I found this review helpful because... we bought a sofa from SCS which within a few months the settee is sinking in everywhere some stitching has also broken. we have rejected it as have no faith in the company. All they do is want to send around engineers . we have had two people round to inspect it. We are refusing taking more time off work to entertain another visit, this is after 6 months of complaining. We were first called liars by the original engineer. They try and fob you off with anything. I am sick to death of this company and the lack of regard for their customers. We have a sofa that we cannot sit on, instead of relaxing we have chronic backahes and are under stress.

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Unhappyscscustomer's Response to brettjbuckley's Review

Written on: 08/03/2010

I found this review very helpful because...it helps me to see what a load of trash ScS are and what they sell, also indicates the problems I am going to endure getting them to sort out my purchase.

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Unhappyscscustomer's Response to brettjbuckley's Review

Written on: 05/03/2010

My heart sinks and I wish I had found these site with complaints before I went to scs. My sofa was a different size to the one we took alot of trouble in deciding to buy. We are in the process of getting ScS to do something about it and reading all these complaints I am not hopefull that it will be resolved eaily or quickly.
<br/>I have detailed my saga on a web site www.scs-complaint.co.uk I am not going without one hell of a fight and will get all the help I can!

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Sandra06's Response to brettjbuckley's Review

Written on: 30/06/2008

After time and time again of going down to the store and phone calls and letters - all made by myself mind you - we have finally got a full refund, but not before i was told to have another sofa from them, i would tell anyone with problems to go into the store and to keep on and on and on to them go into the store every week write and phone contact trading standards etc.

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Claralouiserose's Response to brettjbuckley's Review

Written on: 26/06/2008

I am also having a 'battle' with SCS over a sofa where the cushions have sunk down to reveal the wooden bar at the back of it and they are refusing to do anything about it, their customer services team take forever to respond and then do so with letters which just repeat themselves - saying 'it is not a manufacturing fault' when sofas that cost &pound;800 cannot be expected to last less than year!

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Sandra06's Response to brettjbuckley's Review

Written on: 08/04/2008

We brought a sofa in October 2007 from SCS and finally received it 21st December 2007. After one month of use and it was coming apart at the seams on most cushions we had three engineers out on separate occasions and was told they would replace the broken cushions, but when even more of the settee was coming apart we said enough is enough we had already been to the store around 20 times and had even taken the cushions down with us . We asked for a full refund they replied they would have to get the manufacturer to come have a look at the sofa, even though the engineer has been out already and had a look hadtaken pictures etc, anyway some time later I had to phone the store back because they was not getting back tom me and they told me they are now waiting for someone to come and collect the sofa from me they just need a reference number from the manufacturer. I am still waiting for that number to come through the store told me not to phone them again that they would phone me.

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