SCS Sofas - www.scssofas.co.uk

SCS Sofas - www.scssofas.co.uk
★★☆☆☆
1.6
16.0% of users recommend this
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“I ordered my suite in october as a garenteed before...”

★★☆☆☆

written by on 29/12/2009

I ordered my suite in october as a garenteed before Xmas it is now Dec 29 and its just arrived...i was innitially told the 19th december but it got put back and back and that was blamed on the weather when it was ready (xmas eve) they phoned the wrong telephone no and left a message when they were asked to call 2 mobiles hence i missed the delivery date as i got the message to late for a before xmas delivery ...NO CUSTOMER INTEREST AT ALL....CANT COMMENT ON THE FURNITURE QUALITY YET BUT SO FAR IT LOOKS OK

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“What a load of rubbish ,terrible quality the suite I...”

★☆☆☆☆

written by on 26/12/2009

What a load of rubbish ,terrible quality the suite I bought after 8 weeks looks 5 years old the cushions are flat and saggy and when you complain not interested at all they claim its how it's meant to look .SCS now I know what it stands for never buy from this company always read reviews first I was swayed from Harveys when in scs on impulse but wish I'd read reviews first then I'd have stuck with my initial choice as Harveys get better reviews.

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“Bought a corner unit explained that we had narrow...”

★☆☆☆☆

written by FredEaston on 19/12/2009

Bought a corner unit explained that we had narrow doors was told no problem as it come apart,I had already taken living room door off as i new this would be a problem on arrivel i had to take front door off (double glazed and heavy delivery men could'nt help as this was not part of there job )
all but the corner unit came through the living room door,i was told that they would have to send a dismanteler to get this into the living room,
When he got in touch i was told that the charge would be £120.00 and it would be three days before he could get to us.I went to the store and complained and was told that im responsable and that i should have made sure that it would go through doors i explained that i was told that it would as it came apart and should not be a problem.I was told that im responsible for making sure that it fits and they would not pay the £120.00
When the dismanteler came i was not home my wife was there all he done was removed a cuboard door and he and he's mate managed to get it in,i was charged a £80.00 call out charge for this it took about 5 min's.
I went back to the store and asked them to pay the £80.00 as the delivery men could have asked me to do this i was told more or less that i should have thought of it.they did offer to return the £49.00 delivery charge as a goodwill gesture.That means delivery charge is £80.00.

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“i bought a sofa drom scs on 29th september was told...”

★☆☆☆☆

written by on 18/12/2009

i bought a sofa drom scs on 29th september was told between 10 and twelve weeks and im still waiting been on the phone and been given 6 different delivery dates its just a week left to christmas and ive no suite and still no sign of a new delivery date im not hoping for much ive been promised that my suite will arrive before christmas but im not hopeful i wouldnt reccommend them to anyone

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“we bought the scs sherlock 3 seater & 2 seater from...”

★☆☆☆☆

written by on 17/12/2009

we bought the scs sherlock 3 seater & 2 seater from greenock store..all cushions on both sofas are saggy after 6 weeks..very poorly made..contacted scs they sent some one out and he said its they way they are made shabby sheek look...didnt take my complaint serious wasnt interested in what i had too say made his mind up when walked through the door just glancing at sofa..wouldnt recomend too any one..annmarie

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“I ordered a suite from SCS Mansfield on 27/09/09 . I...”

★☆☆☆☆

written by on 11/12/2009

I ordered a suite from SCS Mansfield on 27/09/09 . I was told that the usual delivery time was about 8 weeks but they might be able to do it in 6. I have just gone in for the 3rd time since and now have my third date when it will supposedly arrive in the warehouse { no actual delivery date of course }; Dec 17th this time. The customer service guy had probably had a bad day but was not sympathetic and verging on downright rude. I wish I had gone somewhere else.

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“I did recommend this company to a friend after we...”

★☆☆☆☆

written by bumpersheep on 10/12/2009

I did recommend this company to a friend after we bought our furniture and were very pleased with the quality, although the wing chair came with ugly wooden blocks instead of the brass casters ordered.
I telephoned customer services and new casters arrived by post - when the man came to fit them he said he needs new back feet as well and would order them - since then, nothing.
I have phoned cust. ser. again - told I would be notified when they are delivered.
E-mailed the company two days ago - no reply
Incidentally, don't pay what it says on the ticket - they knocked £300 off ours without asking.

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“i went into the colchester store with my husband about...”

★★★★☆

written by on 06/12/2009

i went into the colchester store with my husband about 10 weeks ago and spoke to one of the salesmen i think his name was lee. he did'nt come across pushy at all, he told me things about 3 or 4 different sofa's that i liked the look of. he asked what we were looking for and what colours our rooms were. after about 45 mins in the store we chose a lazyboy sofa called the arizona. it arrived 4 days ago and is fantastic. why do people only post negative posts. there must be 100's of customers who have no problems at all like us. i would be happy to recomend lee and scs to anybody

Alisondunnington's Comment

Written on: 30/12/2009

The reason people put negative feed back is clear if you read them. It is because when something goes wrong they want sweet FA to do with it, and keep people waiting as they do not care once they have got the money. If they were to sort out the problems as they arose then they would be a decent company, simple!

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“I have never come across a less professional,...”

★☆☆☆☆

written by on 03/12/2009

I have never come across a less professional, discourteous, disinterested company in my life.

I will not go into the full in's and out's of what happened as you will lose the will to live and i will get more and more angry as i write!!

It has taken a total of 11 months from start to finish to get any sort of resolve having bought a sofa from them!!

The sofa arrived the wrong colour, the cushions ripped apart at the seams, the second set of cushions ripped at the seams, the varnish leaked from one of the legs and we had to have the carpet cleaned, this happened a second time and despite a cleaner trying to clean the carpet for an 1 1/4 still have a large brown varnish stain - and today after 11 months of fighting i have received a call from SCS Customer Services stating they take no responsibility for the stain (despite paying for both sets of carpet cleaning in the first place - surely that is them accepting some responsibility from the off set?) I have made a total of 21 calls to SCS customer services each and every time the Customer Services Rep said someone would call me back - on the 21st time of trying i finally got a call!! to give me the bad news!!

In the "Review Hints" we are told to list the strengths and weaknesses - which i would love to do but i honestly can not find any strengths to give you!!

SCS are without a shadow of a doubt the worst company i have come across for customer services, terrible build quality and incredibly disorganised.

If your reading this, i leave it to you to make a decision as to whether you are going to risk your money with these ****** - but might i suggest that you go to sofa.com based in London, one show room, delivery time of about 4 weeks and although fractionally more expensive - worth every penny!!

Sorry if you find this review elsewhere on the internet but i am at a stage where i want to let as many people know about my experience as is possible!!

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“Just recently bought a sofa from SCS in Loughborough....”

★☆☆☆☆

written by stejay on 01/12/2009

Just recently bought a sofa from SCS in Loughborough. As I was moving into a new development which was yet to be completed, I was concerned about ordering the sofa too early, as I would have nowhere to store it. I was reassured by the salesman that this would not be a problem, and that it was "better for the sofa to be early rather than late". I was explicitly told they could keep hold of it for a week or two. I was also told that all I had to pay was a deposit and the remainder of the balance 48 hours before delivery. I paid the deposit but the person taking payment seemed deeply annoyed we did not want the Guardsman protection product they try to flog. In reality, the sofa was ready to be dispatched 3 weeks early, and an abrupt administrator pestered me regarding arranging immediate delivery, despite earlier assurances from the salesman that holding the sofa for a week or two would NOT be a problem. Upon visiting the store in person, I was then re-assured by a manager that they COULD hold it for a week (as stated in the paperwork), despite the adminstrator telling me it was not possible. I was subsequently harassed by phone by the same administrator to clear the remainder of the balance many weeks before delivery, despite the contract stating 48 hours before. I received two phone calls each day regarding this. I was told this was because the admin team were "under pressure to get some money in". Sorry, I'm not interested in the organisations cash flow issues and only paid 48 hours before as agreed in the written contract. I would urge others to do the same, and to use VISA in case of any dispute. I would never take my business to SCS Loughborough again, and would advise others to get any agreements from this organisation re delivery dates etc in writing on the day of purchase. The salesman may agree this verbally to get the sale (but the company may not follow through on its promises). Delivery men were not much better either, just literally dumped the stuff as quickly as they could and left. Very poor indeed

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“I purchased my Boxer suite from scs for xmas delivery...”

★★★☆☆

written by on 27/11/2009

I purchased my Boxer suite from scs for xmas delivery last year, no probs delivered on time loved it all going smoothly. Then two weeks after xmas the chair collapsed the frame snapped, the Boxer by now had been disontinued (don't know why)but as it was a manufacturing fault they would replace it for me if that's what I wanted or I could have a refund or choose another model. I chose to go with the suite I had already got because I liked it 16 weeks I had to wait for another one to be made and delivered so by now it was April 09 it's now november and the said suite is sagging badly on the seat cushions and the scs upholsterer had just left, he totally agrees with me that the suite should stay as good as the day I purchased it but they don't apparently there is something like 30 percent "squish" in the seat padding and it never returns therefore leaving the leather looking saggy. he said it isn't a fault and that i should have been told on ordering that this happens, he said but would you have bought the suite if they'd told you that to which I obviously said no, and he said i rest my case! Now I've got to wait for them to reply and see what they have to say, I'm not happy in 3 years time what's it going to look like then because that's how long I've got left to pay for it!!!

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“We went to the Beckton Store was immediatly approached...”

★☆☆☆☆

written by on 26/11/2009

We went to the Beckton Store was immediatly approached by Jo (not his real name, that's what they call him ID 20694) We found the item we like. It was a chocolate brown leather sofa. We wanted it quick delivery and Jo promised us it will be delivered with four weeks as he has one allocated. After 4 weeks no communications and each time we called we were told to call back after 19th Nov and then when we called again we were told to call back 21st ... and so on... They even promise to call back never call back. In the end went into the store and said wanted to cancel the order and following a few calls they confirmed a date... still waiting. I'll only beleive it once its delievered.

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“I called at the stockport branch on Sunday 15th Nov...”

★☆☆☆☆

written by on 16/11/2009

I called at the stockport branch on Sunday 15th Nov 2009 my wife and myself were looking for a replacement suit for our house. We were intending paying cash when we found the suite we wanted. when we walked through the door we were approached by a lady who offered us help when we said we would ask for help when we had selected our purchase she went away but continued to follow us around at a distance harasing us twice more. On the final approach i asked her to stay away untill we were ready and i was called rude. We walked out of the shop and whent to a competitor where we spent over £1000.00 and a plesant purchase experiance. DO NOT USE SCS.

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“WOW! After purchasing (I'm an impulsive buyer) a Tyler...”

★★★★★

written by on 11/11/2009

WOW! After purchasing (I'm an impulsive buyer) a Tyler 2 seater power recliner a single seater power recliner and a 3 seater with 2 manual recliners (centre section may be removedto make 2 seater) all leather from the Wrexham branch, I was shocked when I actually looked up SCS on the net to find all these horror stories.
We actually bought an in store display package (did not want to wait 6-7 weeks) so for me it is a bargain I have taken out the 5 year insurance against damage etc for an extra £40 per seat. The set was on offer for £1895 we actually got it for £1800+£240 I asked for some cushions to be thrown in they gave us 4 leather cushions which we feel match the suite perfectly. I/we feel SCS provided an excellent in store service, the young lady who took care of us was very polite and explained everything very well, we were not pressurised at all and were left to explore the stock. Delivery will be on Tuesday I will of course be monitoring the suite for evidence of 'cushions sinking' 'feeling the sub-frame' 'power recliners not working'.
If I/we do experience any of the nightmare scenarios as described on this site then I will update this review but as for the in store service I have no complaints what so ever, thank you SCS Wrexham for a superb.

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“Brought a chocolate suite from them looked great in...”

★☆☆☆☆

written by on 02/11/2009

Brought a chocolate suite from them looked great in the store. Three months after delivery its fallen apart. It has taken months to get them to look at it and now they want to modify it as the arma are falling off. I will never shop there again the battle goes on!!!

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“Ordered a sofa from SCS with my main concern being the...”

★☆☆☆☆

written by on 21/09/2009

Ordered a sofa from SCS with my main concern being the size of the sofa as I have narrow doorways and hallways. The salesman told me that the sofa doesnt come as a whole sofa and assured me that it would fit as they deliver to flats all the time and even explained to my mum how the sofa is split and put back together in your home. However after organising the day of delivery for the sofa to come of course the sofa wouldnt fit as it was a whole sofa...and I would now have to pay £120 for the upholsterer to take it apart and put it back together. When I phoned the store they said I would have to wait for the salesman to call me he didnt and nobody else could help me so after 1 week I made a complaint and was told that they had tried to call me and had left messages but of course I just didnt get them on my mobile phone! The store manager then basically told me that I could wait another 9 weeks (having waited 10 already) and pay £50 or pay the £120. The manager couldnt help me in regards to the lies that I had been told as of course the salesman denied them (surprise surprise) and I had signed the agreement so I had no proof..
I have had a terrible experience with SCS, if I had seen into the future I would have walked into the shop next door...DFS.

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“purchased two sofas from scs 6 weeks ago as my old...”

★☆☆☆☆

written by on 16/09/2009

purchased two sofas from scs 6 weeks ago as my old ones were a bit tired and saggy looking, well i wish i'd kept them! new sofas are rubbish they are chocolate and arrived with lines down the sides of the sofa which i were told when they sent out someone to look caused by the wrapping however in thier letter it said this was due to use, who can possibly sit on the ends and backs of sofas, the bum cushions are so soft u feel the frame underneth them and covers are that loose when u stand up they are all wrinkled, they look after six weeks like they are six years old ad have been used and abused by a football team of six year olds, wish i had kept old sofas, my money in the bank or at least had the sense to check this out and bought from elsewhere. i also waited weeks to get someone out to look as they dont have abyone in my area well like is that my fault and its not like they have to walk!

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“We bought a sofa on the third of May, promised 7 week...”

★☆☆☆☆

written by on 16/09/2009

We bought a sofa on the third of May, promised 7 week delivery and guess wot it took 10. The feet are completetly unlevel, two technicians later and ten weeks on i am still waiting for the problem to be sorted out. SCS Sofas doesnt want to know they say its cutomers services problem, numourus calls to cust services and all they keep telling me is i have to wait, like a total of 20 weeks isnt enough! Meanwhile the finance department is nicely sitting on my 3 Grand! They are a complete joke, im so sick of the lies and broken promises. The battle continues.......

Karen09's Comment

Written on: 25/02/2012

could you please tell me who the finance company is and if they've ever changed it i too have had problems

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“Bought a settee from SCS the stitching came apart...”

★☆☆☆☆

written by on 04/09/2009

Bought a settee from SCS the stitching came apart after only 10 weeks it took three upholsterers to visit and a strong letter of complain before they sorted the problem. the sofa is now only 15 months old and the springs have gone in one corner where i sit ( I only weigh 9 stone !) unfortunately it is no longer in guarantee so we will have to pay to get it repaired. DO NOT BUY FROM THIS COMPANY. My previous sofa from a different company lasted 10 years with no problems

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“i bought sofas from SCS Sofas they feel apart after 3...”

★☆☆☆☆

written by on 03/08/2009

i bought sofas from SCS Sofas they feel apart after 3 months,the aftersales service is discusting and there was no help at all.

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Asked by Babs592 on 10th June 2017 Report this content
We are not getting anywhere with SCS We bought 2 reclining Sofas which cost nearly £3000. They were dilivered March 2017. Straight away the Sofas started looking shabby. 2 of their technicians on separate occasions said it was normal. Although when we took photos to the store where we bought them, said he wouldn't like them if they looked like that. But couldn't do anything because his hands were tied.  Has anyone else had this experience?

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Asked by Daytr on 15th November 2016 Report this content
Would you buy anything from SCS?

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Answers (4)
Report this content Saddielady Written on: 17/11/2016
I would not purchase anything from SCS............. their after sales is rubbish, we purchased a G Plan three piece in which we found a problem with and they were not interested in. G.Plan would not get involved unless SCS admitted their was a problem so we gave up and so tend to avoid them.
Report this content taff1950 Written on: 17/11/2016
NO, DEFENETLY NO, This is the worst Company I have ever Delt with, when we bought our sofa we were pressured by the sales person, the store Manager, and evdn the area Manager on the Day, on delivery goods was damaged store staff wanted nothing to do with complaint, after almost TWO Years and three replacements sofas we are still not satisfied with goods they take your money at store level, and after not one bit interested, head office will not refund goods, be "WARNED".
Report this content Sprohop Written on: 17/11/2016
Never ever again. We purchased a carpet for 3 wks I heard nothing I rang the store and was told carpet in arranged for them to fit it then got a call to say it wasn't in this happened 3 times. On the 3rd time I had had enough and got a refund.
Report this content fatlips Written on: 04/03/2017
yes I would buy, when problems as when arise they sort them not like mickey mouse companies out there.
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Asked by longday1974 on 6th October 2016 Report this content
I ordered a sofa that took 3 months to come and I paid £79 to get it delivered on a Saturday, it did not come on the Saturday. I had to ring them at 4.00 after taking the day off work to be told it had a hole in it so it was no good, I was told I would get another one on the Wednesday. How could they make a new one in 3 days? Anyways it came and it was the wrong one as it was a corner sofa. No one rang me to speak to me, we had to go to the shop at metro center to be told we amended the order which we didn't was told by the manager that she would ring the next da. She didn't, she got one of the sales people to tell me they don't normally order new ones, but they will this time and that I have to wait another 3 months customer service is disgusting being a shop manager myself I would never treat customers the way they have. She was to ring me at 5.00pm when I finished work. Still waiting and it is 6.00pm now.  What are my rights? Thank you.

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Asked by Mickeymost1 on 22nd April 2016 Report this content
Has anyone ever had a awful smell from a three piece suite from SCS?

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Answers (3)
Report this content Zuummm Written on: 22/04/2016
After my wife farted on it yes!
Report this content Saddielady Written on: 22/04/2016
We have never had this problem but the experience we had with the 'G'plan 3 piece suite from SCS.... they would not acknowledge there was a fault.......... We would never buy from SCS again'
Report this content rickwillis Written on: 25/04/2016
It's probably due to the smell of buIIsh1t the salesmen emit. I would never buy a three piece from SCS. In fact, I would never buy ANYTHING from SCS anymore.
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Asked by ryanjones2704 on 17th October 2014 Report this content
Has anyone on here purchased any item from the endurance range that SCS have on offer? I almost purchased one myself today and as I was just about to input my pin number (for £1700 worth) when I recalled being told to stay away from 'endurance leather'. Can anyone give me any advice or reviews? Thanks

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Answers (9)
Report this content clowesr Written on: 17/10/2014
Avoid SCS at all cost's the trouble I had with the company isn’t worth it, going off other people's reviews it paints the same picture. Great getting you in but the second the paper is signed it goes downhill. I had to do 4 finance agreements because they kept missing things off, then sent the wrong colour and didn’t replace it for 6 months then it broke and it took them over a year to sort the issues out which have happened again. My advice is to go to DFS or any other sofa company even if it's more expensive. Thanks
Report this content Ta-dah Written on: 17/10/2014
Hi I have the endurance sofas. A four and a two seater. . I have two cats and this has been great as far as them catching their claws on it. The sofas look nice but my hubby hates them as the backs aren't high enough for him in his humble opinion but I love the look and so he can sit on the floor lol. . What concern is it that you have specifically about the Endurance.
Report this content ryanjones2704 Written on: 17/10/2014
How long have you had them? My concerns are the condition of the leather after a period of time. Will it crack and/or split? I understand they come with a 10 year warranty but reading reviews the aftercare is absolutely diabolical from SCS. I don't think you can go wrong with the look as they really are attractive pieces of furniture. What is it you have from the range? I'm looking at a sofa with chaise and swivel chair from the diamond range. Really keen to place an order to ensure delivery before Christmas I just want to make sure I'm buying the right thing as I'm a first time buyer and cant afford to buy rubbish!
Report this content bobf36 Written on: 17/10/2014
My experience of Endurance Leather and indeed that of SCS in general is exceedingly poor. What you see in the showroom is not what you get. General build of the suites is poor (made in China) and the colour of the leather varies from section to section. After sales service is the worst I have ever come across, when they have your money, they don't want to know. Due to the experience I have had I have now resolved to try and avoid national companies again, if I did it would be one that belongs to the 'Furniture Ombudsman' (look up online). You will not be surprised to learn SCS do not belong to this organisation. I will try and stick to reputable LOCAL dealers from now on who care more about their reputation and customer service. Hope this helps.
Report this content terryhs Written on: 17/10/2014
Hi we purchased the endurance sofa we have had since February, we had a small amount of stitching that came away but scs fixed within a week, it's been great apart from that still looks like new it's a family sofas and get used heavily no stretching of the leather or any signs where it would wear and looks great.
Report this content Ta-dah Written on: 18/10/2014
Hi there I have the Endurance Eternity sofas in black. I have had the sofas a over a year and they still look great. I did have a small problem with a catch spring in the sofa seat but SCS have been absolutely fantastic as far as customer service is concerned. I think it's easy to find negative reviews more than positive but as far as the leather is concerned they look like leather but it's composite is such that it won't crack and split like leather as it's a man made material. I had sofas from DFS which were leather but if someone has a pocket zip or something sharp that scuffed the material it was difficult to hide even with boot polish or leather treatment. One of my cats in mischievous play scrambled across the ScS sofa and I was amazed that it hadn't marked unlike it would have if it was real hide leather. I think in future I would go for endurance over leather. Just like my previous sofas I clean regularly and plump too .i hope this helps in your decision. If it doesn't feel right keep looking. Good luck. Feel free to ask further
Report this content dannylee80 Written on: 18/10/2014
Well SCS are not very great from my personal experience. i had the headoffice being abusive to me, also make sure it is 100% a sofa you want as they do not work like any other company and don't have any cancellation period. Look about 1st Land of leather, DFS and many others that are much better. I have only just won a 2 and half year battle to get my sofa repaired due to SCS delivery team smashing the arms up and a manufacturing issus that has caused all the foams to breakup. My durable leather has survived the dog claws but not the cats. Don't be a fool and take the leather care kits as you can get galons of the stuff from ebay or amazon for the prices they charge.
Report this content maninwales Written on: 11/11/2014
Its a mix of 70% leather and 30% man made fibre. This type of leather has been used by airlines and car manufacturers for years because of it's durability.
Report this content Debbage Written on: 05/02/2015
Do not buy from SCS .Service is poor. Just spent a couple of grand on recliners and they are not fit for purpose and after sales is poor at best
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Asked by scs1988 on 23rd July 2014 Report this content
Hi, just a quick question. Has anyone had the helena from SCS?

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Answers (2)
Report this content magstrev Written on: 23/07/2014
Hi...our suite wasn't helena...but as far as im concerned I trouble we had from them....I would never..ever..buy from this company again...you dont get the same suite thats in the showroom. ..when you finally have it delivered...it doesn't have the same stuffing as it should have...it sags within 4 weeks....its been made very shabbily. ..not worth a penny. ..and the help from the shop is diabolical. ..eventually we got our money back after 2 deliveries it came to nearly a year. ..I would definitely go to ikea. .As I wouldn't trust any of the furniture companies. ..they are all the same...you dont get what you ordered..and getting a refund is a nightmare...
Report this content Beau11 Written on: 23/07/2014
Suprised iv been emailed to give you feed back with the trouble ive had to be honest. Cant remember what the name of the sofa is how ever i will never by from scs again! product unsafe,has broken about 3 times, my one year old was finding screws that fell out from it after having it for about 4 months, other bits have fallen off it, foot rest snapped in half. Customer service was appalling, apparently you have no managers that your customers can speak to. And many of the service staff were rather abrupt whist on the phone. Overall completely unsatisfied
Asked by Tess967 on 27th January 2014 Report this content
Purchased stock sale sofa 14 hours ago from scs paid by credit card but now having doubts. Told can't cancel. Is this legal? As s stock item can we just cancel order?

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