Crystal Windows & Crystal Home Improvements Reviews - www.crystalwindows.co.uk

★★★★★
4.6 / 5
96% of users recommend this
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Crystal Windows and Crystal Home Improvements - www.crystalwindows.co.uk

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★★★★★

“I thought it only fair to share my own experiences...”

Written on: 20/02/2011

I thought it only fair to share my own experiences with Crystal Windows (romford) as I myself always read reviews before going ahead with services.

We decided we needed to change our windows during the cold spell over December and contacted a local firm as well as Crystal who were recommended by a friend. It was a big commitment for us so I was very nervous about getting our windows changed and so read many reviews on line. The reviews really put me off Crystal however the sales team were spot… Read Full Review

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★★★★★

“Recently I got my windows and doors replaced with...”

Written on: 19/02/2011

Recently I got my windows and doors replaced with latest double glazing windows and composite door from Crystal windows, The service provided by the team was so exceptional that start from the salesman-surveyor-installers-service all the teams were very prompt and professional in their customer interaction, at no point i felt that I need to be careful as Crystal Windows team was taking care of every minor point. The quality of windows and door was so good and the my neighbours and friends were… Read Full Review

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★☆☆☆☆

“Totally agree with all the negative reviews of Crystal...”

Written on: 15/12/2010

Totally agree with all the negative reviews of Crystal Windows. Amazing how the "fair price" first quoted lowers when the pressure selling kicks in, and they realise we've had more competitive quotes. The fitters on our window installation knocked seven bells out of the surrounding brickwork, causing internal cracks which I've had to repair 3 times, as they keep opening up! Since installation we have been pestered by phone calls and mailings, despite telling them countless times that we have no… Read Full Review

Crystalwindows's Comment

Written on: 28/03/2011

We are sorry to hear about your less than satisfactory experience with our company. Crystal prides itself on customer satisfaction and has built up a fantastic reputation in the South East of England. We have currently over 100,000 satisfied customers(independantly verified) all of which say they are prepared to recommend us to their friends and family.
<br/>
<br/>Can you please give us further information on your products, such as contract number or address? we will then ensure all such records are removed and barred from our systems to avoid on going calls. I would also ask if their are still unfinished works, if there is then we will arrange to put them right.
<br/>
<br/>Please contact us on:
<br/>
<br/>email - pr@crystalwindows.co.uk
<br/>
<br/>where it will be dealt with immediately
<br/>
<br/>Kind regards
<br/>
<br/>Crystal Windows & Doors ltd

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★☆☆☆☆

“Do not under any circumstances buy anything from...”

Written on: 07/12/2010

Do not under any circumstances buy anything from Crystal unless you want to sign up to constant phone calls and harassment. However there is nothing wrong with their product. I researched outside doors on the Internet and chose Crystal and subsequently I had a front door fitted and I am very pleased with it. But to buy from Crystal means that you will be harassed and your privacy invaded for ever. I have asked them not to keep ringing me and I have begged them not to keep ringing me but they… Read Full Review

Crystalwindows's Comment

Written on: 28/03/2011

We are sorry to hear about your less than satisfactory experience with our company. Crystal prides itself on customer satisfaction and has built up a fantastic reputation in the South East of England. We have currently over 100,000 satisfied customers(independantly verified) all of which say they are prepared to recommend us to their friends and family.
<br/>
<br/>Can you please give us further information, such as contract number or address? We will then ensure all such records are removed and barred from our systems to avoid on going calls.
<br/>
<br/>Please contact us on:
<br/>
<br/>email - pr@crystalwindows.co.uk
<br/>
<br/>where it will be dealt with immediately
<br/>
<br/>Kind regards
<br/>
<br/>Crystal Windows & Doors ltd

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Crystalwindows's Comment

Written on: 28/03/2011

I am sorry to hear about your experience with Crystal.
<br/>
<br/>We take these complaints very seriously and in order to avoid any more calls, emails etc, please provide us with your full name, address, telephone numbers and a copy of this review. We will ensure they will be barred from any further marketing activity. Please send these details to:
<br/>
<br/>Pr@crystalwindows.co.uk
<br/>
<br/>kind regards
<br/>
<br/>Crystal Windows

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★★★★★

“We had our soffits, fascias and guttering and new...”

Written on: 07/12/2010 by Vicky Romford (1 review written)

We had our soffits, fascias and guttering and new double glazing for all windows at the front of the house plus a new composite front door.
I found them a pleasure to deal with from start to finish. People arrived when agreed (or a bit earlier) and were all professional and friendly. The fitters did an excellent job, and when it became clear they might need an extra day to complete the job which would have caused work problems, they sent an extra team to get it completed on time. Only downside… Read Full Review

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★☆☆☆☆

“Had an original "Lowest" quote of £9,000 after various...”

Written on: 27/11/2010

Had an original "Lowest" quote of £9,000 after various calls went down to £5,400?? Decided to go with another company as we were worried that they would compromise on material etc. Spoke to senior management to inform them of our decision and were told " sod you then!!" Nice!… Read Full Review

Crystalwindows's Comment

Written on: 28/03/2011

I am sorry to hear of your poor experience with Crystal.
<br/>
<br/>In order to deal with this internally i would like a name of the person you dealt with and your full details (name, address?)
<br/>
<br/>please email - pr@crystalwindows.co.uk
<br/>
<br/>Kind regards
<br/>
<br/>Crystal Windows & Doors Ltd

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★★★★★

“This is the letter I have just written to Crystal...”

Written on: 25/11/2010

This is the letter I have just written to Crystal Windows about the Georgian double glazed windows we've just had installed:

To all at Crystal Windows,

I would like to say a huge thank you to you all. I have been extremely impressed with all aspects of the service, as follows:

1. The first lady I met from Crystal Windows at Homebase in Penge was very friendly and not too pushy.
2. The "salesman" (I think his name was Chris) who came round was not too pushy and was very accommodating and… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid!!!!!! What a joke of a company!!! we...”

Written on: 08/11/2010

Avoid avoid avoid!!!!!! What a joke of a company!!! we wanted all our windows and doors replaced plus a door bricked up and replaced with a window. They started off at £9000, which was too much for us and huge compared to other companies!!! They called us and dropped the price down several times, everytime we said that includes the brick work o yes yes yes they said, they came down to £4200 we book up to have them installed, surveyor comes out knows nothing about the brick work, says its fine… Read Full Review

Crystalwindows's Comment

Written on: 28/03/2011

I am sorry to hear about your poor experiences from Crystal.
<br/>
<br/>We have to date over 100,000 satisfied customers who are prepared to recommend Crystal to the friends and family.
<br/>
<br/>In order that this problem does not happen again, i would apreciate more details of your complaint, such as the name of the sales representative & Surveyor, or alternatively if you provide your reference number, name and address and send to pr@crystalwindows.co.uk along with a copy of this review?
<br/>
<br/>Kind regards
<br/>
<br/>Crystal Windows

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Guest's Comment

Written on: 02/12/2011

who was your sales person? Did you manage to get them to honour the quote, i am having the same problem and will not be sending back the form to release payment unless it is done. Thanks

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Guest's Comment

Written on: 06/10/2011

I got a quote from Crystal windows and they started at £14,000! Then they dropped to £6,000 after sitting in my house for two hours! After that I couldn't trust them and chucked them out. The next day they phoned dropping their price to £4,800 - I kindly told them where to shove it.

After speaking to many other companies I discovered that the price they then offer over the phone is for inferior windows to what they originally quote you for.

Overall, in my opinion, they are the worst double glazing company I have ever come across!

Also, many other reviews on the Internet are clearly written by Crystal - they are all written in a similar style(s) and one even gives a bit of sales spill with a link to the site.

Crystal are clearly a company with zero ethics and just want your money to pay for their Porsches!

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★★★★★

“We have used Crystal windows on two occations and both...”

Written on: 14/10/2010 by R A Frost (1 review written)

We have used Crystal windows on two occations and both times found them to be very competetive with price, extremely good customer service and installations carried out be very professionel staff.
My Wife and I would have no hesitation in recomending Crystal Windows and Doors to anyone

R A Frost
Hoddesdon
Herts… Read Full Review

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★★★★★

“I've used Crystal twice and overall I would rate them...”

Written on: 23/09/2010 by houseclairehouse (1 review written)

I've used Crystal twice and overall I would rate them as good.; The only problem i would say that getting the service department to conatct you for any adjustments takes ages...promises of phone calls and then nothing and so on ( I had to have my front door adjusted and later had problams getting adittional kyes cut for it)Also be prepared for constant cold calling afterwards every 3 months or so. Seems once they have your details, the sales office keep calling wanting to know if i need new… Read Full Review

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★★★★★

“We are delighted with our new composite door. The...”

Written on: 09/09/2010

We are delighted with our new composite door. The quality of the door is excellent as was the fitting. Our fitters Bob and Dan were very professional; extremely hardworking, efficient and thorough. They stayed until late in the evening putting the finishing touches to the door, making sure everything was perfect, which it was. They were a joy to have in the home and the nicest fitters we have encountered.

We had a good idea of what the price should have been and we weren't disappointed by… Read Full Review

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★★★★★

“We have used Crystal twice recently and found them...”

Written on: 18/08/2010

We have used Crystal twice recently and found them excellent. Their products are of a very high standard, and all visits were at the agreed times and salespeople and fitters were courteous and efficient. The work was carried out tidily, and any mess was cleaned up before they left. There are also some good bargains to be had if you are willing to barter.
Highly recommended… Read Full Review

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★★★★☆

“I was interested in an instore promotion for DG...”

Written on: 25/06/2010 by B Lewis (1 review written)

I was interested in an instore promotion for DG (double glazing)windows. UP to £250 "cashback" on replacement DG. Doing a bit of quick mental arithmatic, I reckoned that this would make replacement windows affordable for my house. They we'nt a top priority but since we moved in nov 2008 we had noticed that we were getting draughts from the existing windows which must mean we were losing heat as well.

I worked out that on average the 7 windows we needed replacing would be £500 a piece. Given… Read Full Review

Debs66's Response to B Lewis's Review

Written on: 02/09/2010

I found this review very helpful because as I type this I have a Crystal Windows surveyor walking around my house measuring up for new windows and front door to be installed in 2 weeks time! Why I left it to the last minute to check out any reviews on Crystal I don't know..............I did check out the reviews for Anglian and decided to stay well away from them (despite them being cheaper than Crystal). I do know someone who has used Crystal twice and had no complaints, so fingers crossed it all works out well for me too..........watch this space.........I'll be back with my review after installation.

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