Crystal Windows & Crystal Home Improvements Reviews - www.crystalwindows.co.uk

★★★★★
4.6 / 5
96% of users recommend this
  • Value For Money

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Crystal Windows and Crystal Home Improvements - www.crystalwindows.co.uk

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★☆☆☆☆

“Crystal Windows Terrible Service Problems All The Way”

Written on: 24/07/2012 by Danielalex (1 review written)

We contracted Crystal Windows Romford Essex to fit five upstairs and three downstairs windows. It became apparent immediately after the windows were fitted that the quality of the work was not up to the standard promised. Firstly, one of the upstairs windowpanes had a crack left in it and another a scratch on the glass. Secondly, in around several of the windows frames cracks appeared in the plasterwork, suggesting a poor fit. Thirdly the upstairs hallway window was left with a space in between… Read Full Review

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★★★★★

“Outstanding value for money and very secure”

Written on: 24/07/2012 by Harcourt (1 review written)

Crystal windows had put in a new front door for us and the workmenship was outstanding. The engineer who put it in did a fantastic job with now fuss or mess. He worked quickly and maintained great work ethic. The door was of a beautiful design and stood out from the crowd. The moment we realised it was a fantastic choice is when we had a security alarm fitted and wee told by the security specialist that this door is one of the best and extremely secure. He had worked on many doors and found… Read Full Review

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★★★★☆

“Replacement Windows,Doors & Roofline”

Written on: 18/07/2012

Excellent service during our recent order of replacement windows, doors and roofline products. Our initial enquiry was online, where an estimate, which proved to be extremely accurate, was given. Throughout the quotation, survey and fitting the service and all products, were of a very high quality… Read Full Review

Crystalwindows's Comment

Written on: 18/09/2012

Thanks for your kind review! We REALLY appreciate your 4 stars BUT we strive to aim for 5 stars. What do you think we could do next time to achieve 5 stars? We want to make every single customer a 5 ***** customer and happy to recommend us.

Kindest Regards
Crystal Windows & Doors

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★★★★★

“Good, reliable, friendly! Great customer after-service...”

Written on: 17/07/2012

Crystal windows offer a reliable and good service. Lots of options to choose from, good quality, reliable. The after service care is also great. 10 years guarantee is also a huge bonus. The thing is, Crystal do not wait for you to contact them. Following installation, they contact you now and again to see whether you have any issues that need addressing. Well recommended!… Read Full Review

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★★★★★

“Replacement windows”

Written on: 16/07/2012 by Enzzy (1 review written)

My husband and myself were very pleased with the attention we recieved from Crystal Windows.From the no-nonsense approach of the representative Glenn Cooper to the surveyor and the fitters,Lee,Niki,Steve, and Danny.The fitters were very polite and carried out the fitting in a very professional way. We didnt think it would be possible to keep the 1930s appearance of our house and the windows have kept that style.We realy couldnt be more pleased, and would have no hesitation in recommending… Read Full Review

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★★★★★

“Crystal, simply little gems.”

Written on: 15/07/2012 by nigelmccormick (1 review written)

Great company, quality products, value for money, great service and great back-up. From the initial visit to quote, the visit from a surveyor, the installation team and the service back up team, can't fault them. friendly, reliable and efficient. Recommend new customers and they even give you money back, fantastic… Read Full Review

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★☆☆☆☆

“Incompetent and unprofessional”

Written on: 15/07/2012

Just had my contract cancelled at the last minute because the estimator had apparently missed the fact that we live in a first floor flat, and hadn't factored in for the cost of scaffolding (which they then wanted another £1000 for). I of course refused, but requested that as I had already lost two days earnings letting them into my home, maybe a middle ground could be met. I was told they would consider this and get back to me promptly. Instead I have received a carefully worded letter to… Read Full Review

Crystalwindows's Comment

Written on: 16/07/2012

Please provide your name or postcode so that I can look in to this for you. We are required to use scaffolding on certain jobs and only ever bill at cost price.

Kind regards
Adam Nichols

Crystal Windows

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★★★★★

“Very Pleased!”

Written on: 11/07/2012

Had my windows and doors fitted last year.  Crystal were very professional and hard working.  The products are very good quality and improves the house greatly.  Extremely happy.   Mrs L. Lilley… Read Full Review

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★★★★★

“Crystal Sparkle”

Written on: 10/07/2012

I rate Crystal Windows highly due to several criterion:- 1. Cost/value for money 2. Speed of sales visit from initial enquiry 3. Lead time to visit by surveyor on payment of deposit and speed of installation arrangements 4. Professionalism and efficiency of window installers. Work completed in two full days, with removal of redundant materials and work area clear up. For these reasons I had no hesitation in recommending the company to a new sale of complete window, patios doors and outer &… Read Full Review

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★★★★★

“Good Family Company”

Written on: 10/07/2012 by Markknox3 (1 review written)

This is a great company I have used them on three occasions now each time better then the last. I have also recommended Crystal to my family and friends who again have had a great product. Crystal are a great company very well priced and offer an outstanding product. I will always use Crystal now and always recommend them. With Crystal you get Great Value for Money Great Customer Service Great workmanship Amazing reliance on a top quality product you would be a fool to use someone else… Read Full Review

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★★★★☆

“Really pleased”

Written on: 10/07/2012 by southeastlondon (1 review written)

Really pleased with the straightforward down to earth service. Booking the installation date was easy and the fitters we extremely skilled. Could not believe it when I got home to new windows and no mess at all. Very impressed will definitely use again and recommended… Read Full Review

Crystalwindows's Response to southeastlondon's Review

Written on: 18/09/2012

Thanks for your kind review! We REALLY appreciate your 4 stars BUT we strive to aim for 5 stars. What do you think we could do next time to achieve 5 stars? We want to make every single customer a 5 ***** customer and happy to recommend us.

Kindest Regards
Crystal Windows & Doors

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★★★★☆

“Good investment”

Written on: 09/07/2012 by urvib (1 review written)

Had very old and strange conservatory doors and windows, but crystal did a very nice job in replacing it. Superb fitting and it looks newly done. Sturdy locks as well. Only thing is the haggling that we had to undertake for the price as if we are in a market!… Read Full Review

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★★★★★

“Ordering and fitting of Windows and doors”

Written on: 07/07/2012

The whole experience of ordering and fitting of double glazed windows and doors supplied by this company was good. I would thoroughly recommend them to anyone. From the original caller to order the products, the surveyor who measures the necessary sizes to the exceptional fitting team who put the product in place, all were polite and were extremely knowledgeable about the company products. The product is very good, if not the best available… Read Full Review

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★★★★☆

“Good customer care and workmen excellent”

Written on: 04/07/2012

Good customer care - and extremely pleased with windows. We did have a problem with oxidation; we had leaded light windows, and was not told before hand that this could cause a misting on the surface, which looked like the windows had misted between the double glazing units. We are still awaiting for this to "pass" and have cleaned the windows several times. Overall, the service was excellent and would recommend your services… Read Full Review

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★★★★★

“Would not hesitate to recommend!”

Written on: 02/07/2012 by elenicolaou (2 reviews written)

Excellent service and after care. No sales pressure from staff who are friendly and helpful. Had the whole front of the house fitted in one day. Good product, any issues sorted promptly and without quibble. Very good value for money. Have recommended to friends and neighbours in the past and will continue to do so. Only one problem ...need the back done now!!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 01/07/2012

We had a back door and 2 windows fitted approx. 1 year ago. All along we had excellent service, the product has been without problems. We are considering more work in the future. - Mrs. M. Cassidy… Read Full Review

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★★★★★

“My New Windows”

Written on: 29/06/2012

The salesman came very quickly , as did the surveyor. The scaffolders came a couple of days later and the window fitters came the day after that.The three windows were fitted very professionally and at the end of day two the job was completed to a very high standard. We had not intended to have replacement windows at that time, but the discovery of a lot of rotten timber made it necessary. Unfortunately we had JUST finished decorating the rooms involved and were worried that our hard work… Read Full Review

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★★★★★

“Quick and Reliable Service”

Written on: 29/06/2012

We had new windows fitted in our new house and price and speed were the two things that attracted us to Crystal in the first place. Within 10 days of us moving in, we had a house full of beautiful new windows. One window was fitted in the wrong direction and Crystal swiftly rectified the issue, impressing me further with their customer service. I have already recommended Crystal to a friend and would definitely use them again in the future. … Read Full Review

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★★★★★

“quality, efficiency, courtesy”

Written on: 29/06/2012

Excellent products, fast, efficient service, polite and skilful fitters. All in all, a top company!… Read Full Review

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★★★★★

“Good product, fitting, and service.”

Written on: 29/06/2012

Ordered, paid for, and fitted to please me, and the end product was brilliant, would use them again… Read Full Review

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