Crystal Windows & Crystal Home Improvements Reviews - www.crystalwindows.co.uk

★★★★★
4.6 / 5
96% of users recommend this
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Crystal Windows and Crystal Home Improvements - www.crystalwindows.co.uk

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★★★★☆

“Fast, Efficient & Professional”

Written on: 05/03/2012 by Jethwa (1 review written)

Once we had agreed to a price, the process of surveying the property was very quick. The installation was due and ready within the week and the team that arrived to install the windows were excellent. They were very professional and had completed the whole house within 2 days. In all a very good experience and I checked everything before I paid the balance!… Read Full Review

Crystalwindows's Response to Jethwa's Review

Written on: 30/03/2012

Thank You very much for this positive review.

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★★☆☆☆

“Pushy salesman”

Written on: 27/02/2012

Called them for a quote, made it clear it was only a quote and was not yet in a position to sign. Salesman arrived, although he gave me this speach he was not the saleman and was the owner as all salesman could not come. Because he was the owner he could then give a "special" discount, from the list price of just under 5k slowly went down to 2k if I signed straight away. All in all a bit too pushy. A more vulnerable person would have been pushed to sign… Read Full Review

Crystalwindows's Comment

Written on: 30/03/2012

Sorry to hear about your greivance regarding Crystal Windows.
If you could please explain further by emailing pr@crystalwindows.co.uk our team will reply to you. We take customer complaints very serioualy.

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★★★★★

“Simply the Best!!”

Written on: 19/02/2012 by Bluebird9 (2 reviews written)

I have had a patio door and windows installation completed on 10th February and I have to commend Crystal Windows on the whole experience. The salesman Darren Sweeney gave a quotation on 30th January. This was a revelation in itself in that there was no “hard sell” tactics. He listened to our needs, gave advice and quoted a price without “offering” all the usual “discounts”. The surveyor who came to measure up was excellent too. The installation team (father and son) Nigel and Dan… Read Full Review

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★★★★★

“Crystal Home Improvements, Romford....”

Written on: 06/02/2012 by mikewhitt (2 reviews written)

I’m writing to express my gratitude to the Crystal team, both fitters and office based staff. We are now the very proud owners of a wonderful looking property enhanced by the beautiful windows doors and roofline, gutters, fascias soffits etc. Having only very recently moved in to our house the one thing that was quite a way down the list of must haves was replacement windows, however whilst out doing a little DIY product purchasing at our local Homebase we met a very nice lady with the… Read Full Review

Guest's Response to mikewhitt's Review

Written on: 10/02/2012

As usual, newly registered users leaving five star reviews following a one star review! Take a good look.

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Mikmorgan's Response to mikewhitt's Review

Written on: 08/05/2012

This exact same review was also left on 3rd Feb - sorry to sound suspicious but that does seem a bit strange.

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Mikewhitt's Response to mikewhitt's Review

Written on: 13/02/2012

The review I wrote was based on the job I had done, I have no complaints about any aspect of the work carried out, unfortunately that doesn't seem to apply to everyone, it happens. If you're not happy, do something about it.
Mike.

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★★★★★

“Crystal Windows - You would be mad to go anywhere else!”

Written on: 06/02/2012 by jewlsxx (1 review written)

I am extremely pleased with the work carried out by CRYSTAL WINDOWS. The team of staff that I have had the pleasure of meeting have been nothing more than outstanding at all times, from our very first telephone call, to meeting the salesman, the surveyor and then the fitters. There was no Pushy salesman stuff, he listened to our needs and then offered us nothing but the best to suit our budget, the surveyor that came to measure up, was excellent, he went through everything to make sure the… Read Full Review

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★★★★★

“An excellent job!”

Written on: 03/02/2012 by rogerfowers (1 review written)

My wife and I had replacement windows and doors fitted by Crystal in the week leading up to Christmas and were dekighted with the service and the quality of the products. From our first enquiry right through to completion everything was dealt with efficiently and professionally. The sales representative arrived on time for the appointment and was extremely helpful in offering advice without being pushy. The surveyor was also prompt and very efficient and the fitters were prompt, very polite… Read Full Review

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★★★★★

“Crystal Windows Home improvements”

Written on: 03/02/2012 by mikewhitt (2 reviews written)

We are now the very proud owners of a wonderful looking property enhanced by the beautiful windows doors and roofline, gutters, fascias soffits etc. Having only very recently moved in to our house the one thing that was quite a way down the list of must haves was replacement windows, however whilst out doing a little DIY product purchasing at our local Homebase we met a very nice lady with the thankless task of attempting to get the attention of the seriously disinterested public. Whether it… Read Full Review

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★★★★★

“Crystal UPVC Windows”

Written on: 03/02/2012 by Bubsy (1 review written)

A superb service for fitting new PVC windows. The fitters set my mind at ease as I was somewhat nervous about what was to happen to my property. I could not believe how clean, tidy and fast they worked producing a fantastic fitting. Protecting my carpets and furniture with dustsheets, they worked well together and with flexibility started at 7.30 a.m. on day 2. The windows are so good I have been able to reduce my thermostat by 3 degrees. The whole Crystal experience has been fabulous and… Read Full Review

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★★★★★

“Very pleasing experience.”

Written on: 31/01/2012

We were very pleased with the whole experience. Salesman efficient and we were kept informed about what was happening. All appointments on time. Workmen very friendly and cleaned up well and took away all the old windows. Really like the new windows and would certainly recommend Crystal Windows… Read Full Review

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★☆☆☆☆

“Not the way to do business”

Written on: 30/01/2012 by swibbob (2 reviews written)

Having decided to replace our front & side panel with a composite door obtained for quotes, this review is about the visit by one of Crystals salesmen. Not only did he take an hour and half to give me a price his first price of £4000 quote this was "just our List price", this was dropped to £2800 then £1800 and finally as he was leaving the door £1580. This also meant signing up straight away. What appalling salesmanship, I had asked for a short visit & a fair price, if I had been an… Read Full Review

Crystalwindows's Response to swibbob's Review

Written on: 30/03/2012

Sorry to hear about your greivance from Crystal Windows.
If you could please explain further by emailing pr@crystalwindows.co.uk our team will reply to you. We take customer complaints very serioualy.

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★★★★★

“Replacement leaded light windows”

Written on: 26/01/2012

" We used Crystal windows for the second time in December last year to replace three more of our leaded light windows. Again the service and professionalism we encountered from this company was excellent. All appointments made were punctual and professional and the installation went very smoothly. We would not hesitate to use them again and would definitely recommend this company to our family and friends"… Read Full Review

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★★★★★

“Great service and product from Crystal Windows”

Written on: 26/01/2012 by claudiaJC (1 review written)

The service was great from start to finish; windows were installed very quickly, about 14 days after my initial enquiry; fitters were very professional and did a great job; price was very reasonable. My new windows look so good I've fallen in love with my home again… Read Full Review

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★☆☆☆☆

“dont be silly and put yourself in trouble”

Written on: 07/01/2012 by erdal (1 review written)

people if you have little brain ask this people to take you their customers to get feedback.this company is very good till they get your money after you are nothing in their eyes,they wil tell you off because their product fall a part and they dont give after service, i have spent 4k on my windows and door they r all rubbish. We cant locked the door just after 2 months and i been told of by their staff why it is not closing and he cant sent any one because it is not emergency.cristal windows i… Read Full Review

Crystalwindows's Response to erdal's Review

Written on: 09/01/2012

Please can you give me more detail of your complaint along with your contact details. We treat all complaints very seriously hence why we score well on these review sites, and have a fantastic reputation within our sector. I would be very grateful for this further info, so i can rectify any works not up to your satisfaction. Please supply all details to pr@crystalwindows.co.uk?

Kind regards

Crystal Windows & Doors Ltd

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Erdal's Response to erdal's Review

Written on: 24/01/2012

Doest it suprise me big nooooooooooo
Hey cyrstal I have sent you email on the 9th of January as soon as you made a comment on my review please see below
From: XXXXXXXXXX
Sent: 10 January 2012 16:20
To: 'pr@crystalwindows.co.uk'
Subject:

Hi some one commented on my review on review center.com to give more information about my complain
I don’t want to repeat myself again and again, but you can talk to your Service manager and installation manager as well as Colin (whom I don’t know what is his position) about my complain
I will separately will contact the director to let him know how bad his managers customer service skills
I will take my comments to all level and let every one know how bad is Crystal after sale service

Thank you

And you still saying I havent given you information and calling me hoax,I guess Cyrstal the biggest Hoax is you guys

By the way I have sorted out my door with an other reputable company,I dont want to hear again Cyrstal in my life.

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Crystalwindows's Response to erdal's Review

Written on: 23/01/2012

We have given you plenty of opportunity to give us further information with regards your complaint, however you still have not provided us with a valid reference number, full name and address. None of your complaints make sense without this information, also some of the names you alledge have been dealing with your complaint have no recolection of any dealings with you, we therefore consider this is to a hoax complaint unless you provide us with this information. Please send this information to pr@crystalwindows.co.uk

Regards

Crystal Windows & Doors

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Erdal's Response to erdal's Review

Written on: 12/01/2012

Cyrstal try to removed this review as they told reviewcenter that i am not their customer,I have proved the job they done and it was put back by review center.What a horrible company to the business,I really regret working with this company.People dont be like me and double check with their customer contact directly,dont belive their picture and words.Cyrstal last word to you guys what goes around comes around I am sure you guys will suffer soon as you can not mug everyone in this world.

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Erdal's Response to erdal's Review

Written on: 10/01/2012

Please check with your Service manager,Instalation manager and I dont know what manager is Colin
I guest they all forgeting what is customer means,
My name is erdal and they have my contact details,
I will also contact Mr.Bollard as soon as I get time to let him know how bad is your managers cuctomer service skills,

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★★★★☆

“Crystal Solar Panel Installation”

Written on: 11/11/2011

We were talked through the process and any questions we had were answered and in writing where we asked for it. The company's owner himself was very helpful and is very passionate about the solar systems. This enthusiasm seems to have rubbed off on the people we meet before we signed up for the work, throughout the work and after sales support. The team sent were on time, worked hard and tidied up after themselves. We had people checking that the work had started, that it was progressing OK and… Read Full Review

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★★★★★

“Superfast service. Professional people. Best Value.”

Written on: 11/11/2011

I looked around lot of national and local companies to decide who to go for changing windows. Crystal Windows advised best me in my case. In less than 6 days windows were ready. Fitters were very professional, they knew what they were doing. In less than 8 hours, windows were fitted. All nicely and neatly. I was amazed by the speed of their work. Must say, they did excellent job all through. The prices are most competitive, too… Read Full Review

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★★★★☆

“We were really impressed. The windows look great.”

Written on: 07/10/2011

I have read other reviews and am surprised by the negative ones. We obviously has excellent fitters because they really knew what they were doing and fiited 4 in the space of a day.The windows look really good and so far I have no complaints whatsoever. … Read Full Review

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★★★★★

“Excellent Quality & Service from a Professional Company ”

Written on: 06/10/2011

This year I decided it was time to invest in some home improvements with a focus on double glazing. I had on a number of occasions called on Crystal Windows and Doors to undertake these renovations and had been extremely satisfied with the service and even more satisfied with the very competitive price provided. An appointment was made and after a very courteous meeting with a representative my order was placed, a new composite street door along with 6 widows including a large bay. Within… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 03/10/2011 by hannahorrell (1 review written)

I had double glazing fitted by Crystal Windows on 21st June 2011. I had spent quite some time investigating various double glazing companies with a view to replacing my single glazed windows with double glazing. I had received many quotes and spoke to many people while carrying out this research. I was quite impressed with Crystal Windows because everyone I spoke to was very nice and helpful, and the price was very competitive. This however quickly changed when I committed myself to use the… Read Full Review

Michael O's Response to hannahorrell's Review

Written on: 03/10/2011

I have had very similar problems with the windows I had fitted by Crystal Windows almost 4 years ago, the work was rushed & have since found out many corners were cut. I had their \"snagger\" back to my house some five or six months later when the problems started to show, when he removed two lumps of plastic that were supposed to be finishing trim for my french doors that I was not happy with, same as you, massive gap, no backfilling or anything! I asked Crystals fitter what he thought of it & what was the rest of the house like with regards to their window fitting, his reply, what can I say! some time later when we had high winds it sounded like gale force in my fron room, a tiny bead of sealer at the top, big gap between frame & brickwork, I fixed it myself as well as many other similar jobs connected with the fitting that showed through over a period of time including lots of mould wher big gaps had not been backfilled. No pride in their work at all, I agree with you.Do NOT use.

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Guest's Response to hannahorrell's Review

Written on: 20/04/2012

We have same problem with you as mine was worse which it was fitted on September 2011. The wall and sealing were both cracking everywhere around the windows. We also contacted them by phone and emails but no respond either and will it works if we reported to FENSA with surveyor report.

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Guest's Response to hannahorrell's Review

Written on: 12/10/2011

I whole heartedly agree with the review. I have had real problems with Crystal windows. I have a crack in my window. If it's not sorted out soon I will add some photos for people to see. Lovely condensation :( also shoddy workmanship!

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Crystalwindows's Response to hannahorrell's Review

Written on: 08/10/2011

please can you provide more details of your contract?

Name
Address
Contract number

We take all such comments very seriously and always endeavour to put 100% of our installations right. We pride ourselves on a fantastic reputation and one where many of our customer are prepared to recommend their friends and families.

Please can you provide such details with a copy of your review to pr@crystalwindows.co.uk

Regards

Crystal Windows & Doors ltd

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★★★★★

“Top quality service and product”

Written on: 28/09/2011 by Deano1967 (1 review written)

I would like to say tht the service we received from Crystal was excellent. The guy who fitted our front door and French windows was courteous, polite and prepared to answer any questions/requests we had in a professional manner. The product itself is superb. Tough, attractive and sealed superbly - we only wish we'd had the work done sooner! If we require anything else added to our house, we will have no doubt in contacting Crystal once more. D Bailey… Read Full Review

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★★★★★

“Great Replacement Double Glazing Company 2nd time round!!”

Written on: 23/09/2011 by giselamichaels (1 review written)

I had Crystal replace my windows 5 years age at my last property and was extreamly happy with the results. So when I moved house at the begining of this year and decided to get my old windows replaced I went back to Crystal. They did an equally super job with the installation with the windows are now of a much superior quality. My friend has just ordered new windows from them. I am extreamly pleased with this company and would use them again… Read Full Review

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