Saga Car Insurance Reviews

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★★☆☆☆
1.6
14.0% of users recommend this
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“Saga offered us £450 less £200 excess = £250 for a...”

☆☆☆☆☆

written by catherineday on 20/06/2008

Saga offered us £450 less £200 excess = £250 for a comprehensively insured M registration VW Passat Estate TDI in very good condition after an Autoglass van bumped into the back because he was not looking where he was going.
The Autotrader retail value of the car is £1,645.
My advice: don't insure with Saga and certainly do not take out a comprehensive insurance with Saga.

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“It seems Saga treat their own customers well, but are...”

☆☆☆☆☆

written by on 28/03/2008

It seems Saga treat their own customers well, but are appalling when it comes to third parties! I m not the only third party to comment on here that Saga appear to routinely ignore their third party phone line (I have waited twenty minutes before giving up), rude reception staff who are only interested once you threaten to contact their customer direct. Refusal to take calls from third party insurers insisting on receiving letters.

I would NEVER insure with Saga after being treated appallingly by them as a third party.

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“Gave me a quote which I paid, they then wrote and said...”

★★★★★

written by getley on 19/02/2008

Gave me a quote which I paid, they then wrote and said that they had overcharged me by %-60. They repaid this and added another '£10 with apologies. How many other insurers would do that?

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“My car has been in with their recommended repairer SMS...”

☆☆☆☆☆

written by KAISER13 on 28/09/2007

My car has been in with their recommended repairer SMS Cardiff for 3 weeks and still not ready, Saga don't have a procedure in place i.e. get an estimate, order parts then book vehicle in, they send an estimator in several days after your car has gone to the repairers then authorise the work several days later!! Yes I have a courtesy hire car arranged by them..but at a price...someone has too pay for this.

My local bodyshop accident repairer said he could have done the repair within 3 days

Cheap insurance but poor service when something goes wrong...

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“Saga Car Insurance offer good value for money for the...”

★★★★☆

written by smigger15 on 02/08/2007

Saga Car Insurance offer good value for money for the over 50's, I got this quote originally through Confused.com but have used them in the past. I check it out every year when my insurance is due.

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“Recently switched to Saga just before their...”

★★★★★

written by mjtopping on 02/08/2007

Recently switched to Saga just before their association with the AA. Interestingly the AA would have been my second choice but cover not quite as required. Carried out very detailed checks before switching, best rates were all close and much less than I had been paying.

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“I had been with Churchill for many years, without a...”

★★★★★

written by canwr36 on 20/10/2006

I had been with Churchill for many years, without a claim, and just by chance I had a letter from Saga car insurance to apply for a quote. It was a few quid cheaper with the same cover.

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“Saga offer easy, straightforward car insurance for...”

★★★★★

written by Camelot55 on 14/10/2006

Saga offer easy, straightforward car insurance for careful drivers who are over 50 years old. They also have many other insurance offers, including offers for holiday insurance and house contents insurance.

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“Never accept their first renewal quote, as I found...”

★★★★☆

written by BELTANEFIRE5 on 05/10/2006

Never accept their first renewal quote, as I found that I could, and did get a major reduction by quoting other insurers offers. Also remember that no claims protection only really works when the entire claim is settled with full recovery of costs etc. Until then it is still an open claim (18 months).

It can take 14 days from receipt by Saga's post room to it getting to a claims handler, in which time you may receive requests to submit the very paper work which is sitting in their post room (even recorded delivery).

But all in all, Saga is a safe company, and their quotes are reasonably low for the inclusive offers.

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“Saga Car Insurance are an excellent company to deal...”

★★★★★

written by philip139 on 10/02/2006

Saga Car Insurance are an excellent company to deal with, good communications at all times and couldn't be more helpful. Cheap insurance and unbelievably good service. I had a crash in Ireland and it was sorted out as soon as I got back home. I told them that I had been to a repairers but then heard nothing from them for a week about going ahead with the repairs, they were astonished that I had waited, they told me just to get it done and then get the garage to send them the bill.

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Keith Bowers's Response to philip139's Review

Written on: 31/07/2006

My wife's car was damaged by a removal van in April 2006. One of the removal men fell over backwards inside the van hitting the rear offside door causing it to fly open just as my wife was passing damaging her door and smashing all the windows on the near side. 100% blame on the side of the removals company which they agreed. Yet despite numerous calls to Saga my wife is still awaiting her Excess payment back. Insurance companies are only as good as their claims departments, I should know I used to work for one in London. Saga don't get my vote, I will stick with London Victoria although I haven't had to make a claim yet.

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Asked by Malrieuorhillcrest on 30th June 2014 Report this content
Saga provide unlimited European use on their car insurance which is the main reason I use them. Has anyone any experience of them being difficult about cars parked at secure airport car parks abroad? I am in France and flying back to UK for a couple of weeks to see the kids, leaving the car at Toulouse airport. Have read the policy and it looks OK but the circumstances are unusual perhaps. Grateful for views.

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