Bought a flat off the plan The project was dealyed by over a year Completion took place with many of the items u finished Red row far better than this company Please do not make this mistake in buying Persimmon property

Wish I'd read these reviews on these sites before getting involved with such an unprofessional, uncaring company. However, I think we may have had an exceedingly lucky escape. We were in the process of a home change scheme, as Persimmon promote this service as stress free. Couldn't be further from the truth. After valuation, which we estimated to be slightly under what we assumed but as there are no estate agents fees as such, decided to proceed. They then initially marketed our property at the wrong price without even informing us it had actually gone on the market. We were informed of the criteria of being approved by their appointed mortgage brokers, which we did & were approved for affordability etc. We were informed of we must have "an offer" on our property before being able to reserve a plot. In the meantime we lost 2 plots due to not having an "offer". But we persevered & were over the moon to receive an offer last week. Unfortunately it was Tuesday & the marketing suite is closed Tuesday & Wednesday. We waited with great anticipation till Thursday to go & what me & my wife thought, to go & reserve our dream home. Or so we thought..... We were informed late on Thursday that, Thursday morning they'd changed their criteria & we had to go through the whole approval process all over again. We were politely told that there was also another party interested in the plot & basically it was a case of who could progress the quickest bagged the plot. Disgraceful & shocking behaviour to put us through another period of uncertainty & more stress. We decided not to proceed any further & asked for the property to be removed from the market. It is now the following Tuesday & I have received a phone call from the estate agent confirming they have finalised eligibility & financial checks on the prospective buyers for our property. They couldn't even be bothered to notify estate agents either.... So, so unprofessional don't touch with a barge pole

Paid 285k for a persimmon Charles church home, apparently the better quality end, however after 15 months, still nothing but trouble. On day one daughter flushed toilet and it wasn’t plumbed in corrctkucso flooded downstairs, flooring had to be took up, we paid £900 for the fitted washer dryer, the control board blew up after yes you guessed it , 13 months, dishwasher broke, bottom oven stopped working although they did replace it. We can’t use 2 sockets in the house as it trips the house out, upstairs landing light always over heats and trips even At 20w bulbs, outside light faulty. Problem is the workmen are sub contractors who don’t care they do one job and then off into the night with no owership or pride. Would be better if persimmon could retain or employ staff rather then just book any trademark who is cheap and available. The location is what we needed for school catchment but it’s a heavy price to pay for the stress, days off work wAsted when no one turns up, poor quality throughout. We will be selling up once kids have done their gcse. Would only buy if there is no other option but prepare for a lot of grief.

Paid £235000 for a great layout however nothing but problems. Extras paid for flooring and all had to be ripped up and replaced......skirting boards taken off and refitted. Time taken off work when nobody turns up. The house was not dry with dirty brown wet stains coming through walls. Windows cannot be opened because locks are broken. Every snagging job takes an age and is "rough" Site, customer care, Persimmon solicitor and everyone on the company payroll couldn't care less. My advice is don't waste your hard earned money Oh and we weren't allowed to view the house before signing contracts because the paint wasn't dry what fools were we.

Persimmon are a bunch of clowns who couldn't give a damn about the customer once they have your money!the week before we moved in they changed our parking bays didn't let us know we are end terrace so now the only way neighbouring properties can get their bins out from the side alley is to drag them over our front step brushing against our vehicles it is an absolute joke been in contact with them for a month now and it's lie after lie broken promise after broken promise stay well clear they are clowns

Lucky for me I have now moved on from the persimmon home I bought a year ago, keep well away from these so called builders who really haven't a clue what they are doing, Homes are a disgrace, snag after snag and they couldn't care less, The area manager is clueless and a liar and aftercare does not exist, its about time someone took these builders to task once they have your money that's it finished with you. I lived on the Seaton Vale Ashington estate it was like living in a mud bath most of the time, roads are rotten with mud and years of building to continue. The houses have the cheapest rubbish they can buy and you are lucky if your walls are correct yet alone anything else, too many snags to real of So beware before buying from these bunch of idiots.

Do not buy as Persimmon house. The build quality is simply awful, and worse still is the after sales service. I bought a house on a Persimmon development in Wivenhoe. The development is now 15 years old. The central Water feature a 70 meter pond has still not been handed over to the residents as its has never worked for more than 12 month, a requirement to hand over. Last year Persimmon gave up maintaining the pumping and filtration system. It is now a 70 meter stagnant lime green pond. They have ignored the residents, the local council, the county council enforcement offices and have now been served with a Breach of Planning consent notice. No doubt they will ignore this too. Legal obligations do not apply to Persimmon.

The second you receive the keys they absolutely wash their hands of you! They have one person looking after the entire plot for their after care, nothing gets done, not even a response to recognise your serious complaint! Everything in the kitchen began to rust after a couple of months and I had to really fight for replacements!My dishwasher didn't work for 5 months and had to reach the area manager to sort this and over all the house is really not worth the money. So glad to have almost finished my snag list... just need to get my money back for the features I bought and they 'forgot' to install and just never mention again?? Much more reliable choosing your own trademan anyway!

Purchased a Persimmon Home 1 year ago had endless minor snagging issues which took an eternity to resolve. 2 major issues reported to NHBC, 4 metre crack to front of house and no drainage to rear garden. 6 months to repair crack, then after 3 months cracks reappeared. After 6 months land drainage put in but insufficient topsoil killed off premium turf. Customer Services, After Sales are absolutely appalling.

I wish we had never bought from these money grabbing idiots, my gran children could build better homes than this lot. Snag after snag not just my home but everyone around me as well, been in a year now and still waiting over 300 snags and counting, all they want is your money, everything they use to build your house is of the cheapest quality any rubbish they can get on the cheap. Customer care does not exist and normally just rude. Persimmon/the person I dealt with know exactly the rubbish that they are building and don't care you have paid your money to line their pockets. Its about time the law was changed to protect people from these skunks. My advise stay very clear of Persimmon you are wasting your money and all you will be is stressed once you have your home trying to get them to put it right. NHBC may not as well exsist they seem to pass anything but then it is the builders that pay into to them to form this group, so no doubt a lot of back handers go on, Homes from Hell comes to buy so do not buy

There are no major problems with the house they built, however I have been trying for almost 6 months now to have a snagging list completed. Some things have been done (after many reminders) but others are left half done, or just ignored. I was given an email contact for customer services and so far have sent 3 emails without so much as an acknowledgement. The CEO email address found online appears to have been disabled and his PA does not respond. The local office director also ignores emails. Not a single acknowledgement has been received. I think that the bad press that Persimmon are currently receiving is well deserved. Their customer service is absolutely appalling. I was aware of their reputation but thought it was people being dramatic. I am quite laid back and understand that not everything can always be perfect but, be warned, once they have your money, Persimmon could not care less about you.

Persimmon Homes agreed install kitchen cupboard doors and repair broken window at the time my new home was handed over to me. Its 4 years later. They have not done so, after numerous emails and calls to management. Their after sales service sucks. Very bad?!! And unprofessional.

I bought my persimmon home 4 months ago from new. Since there has been endless problems that no-one will adress if I listed them all none of you would physically have the time or patience to read this review in one go. One of the issues is my downstairs toilet clearly has a leaking pipe. I made persimmon aware of this 3 months ago and still no one has been out to see it the leak has now got so bad that there is mushrooms, black mould and so MANY creatures all over my downstairs toilet wall David Attenborough has asked to make a planet earth episode in there. The smell is so bad I can't open the door and my house is filled with so many plug in air freshners glade have offered me a contract. Other issues include the front door has been installed by stevie wonder as there is such a huge gap you could run a wind farm in my porch. Leaving the house freezing and costing me a fortune in heating bills. The light switches and plug sockets literally fall off the wall if you so much as breathe on them, my back garden looks like I've had Glastonbury in it I will give my car to anyone who can walk around it long enough without losing a shoe to find a single blade of grass so far I haven't. I know new build houses don't exactly have thick walls but my Mrs can hear my dump hitting the toilet water when I'm on the third Floor toilet and she's at Aldi doing the food shop. The only contact I have received from persimmons is one voice mail and managing to get that one voicemail would make Saving Private Ryan look easy. I have been trying to contact them for months and they are just not interested what so ever. Do not buy a home from them, go to your local scrap yard open the boot of a Y reg corsa and sleep in that it will be just as comfortable and won't cost you £200 a month in council tax. DO NOT BUY FROM THEM

I bought my Persimmon home 8 years ago. Since moving in the following issues have been found and in the case of the garage, is STILL being addressed: 1. No insulation in the lounge roof (illegal). NHBC were called to check the temperature of the house and found it unsatisfactory; wall insulation is in place but cavity wall is not insulated either - subsequently the house is freezing in winter. 2. Kitchen cabinet trim cut too short and had to be replaced 3. Their customer service call staff are rude, arrogant and frankly useless. Their after care team (if you can ever get one to be sent out) are actually pretty nice people, who are normally quite embarrassed about working for them. 4. Worst of all - garage was supposed to be 2.8m wide but was built to 2.5m which meant nobody on the street could park their car in the garage and exit the vehicle. We ended up with the council suing us as home owners for not complying to plans (that the NHBC had inspected and signed off)!!! We had to engage a solicitor to fight the case on behalf of 30 residents after the local council and local MP proved absolutely useless. 6 years later and numerous visits to hearings, council meetings etc, the builder were forced to knock down buildings to re-engineer and build the garage blocks they should have delivered. Persimmon homes's attitude in this was DISGUSTING - they treated residents like dirt, and are STILL stalling and haggling over a few hundred pounds for costs of final deed changes - even though it was their own doing. **** BE WARNED *****- CHECK DIMENSIONS OF YOUR PROPERTY before you complete and make sure it complies to plans - once you complete and the house is in your name, Persimmon will deny all wrong doing and your ONLY option is to sue them as the law does not protect you - we went to several solicitors as a group of 30 affected residents. You hear horror stories - this is the ultimate one. My neighbours had waste coming out of their shower when they flushed the toilet, another neighbours' stair case came off the wall because it was "secured" with 2.5" screws. The managing directors are no better and highly disrespectful to their customers. Avoid at all costs. I wouldn't wish a Persimmon home on my worst enemy.

If you're planning to buy a new property/apartment my honest recommendation would be for you to stay away of these money takers called persimmon! All their promises are lies, lies and lies…as soon as you give them the deposit to your new property, you’re literally in trouble. They chase you like dogs to make sure you sign all the paper and give them their money so they can make have their commission, but then, unprofessional and poor service. No updates, you have to chase them all the time and the only thing they can say is “we don’t know” or ”There were unforeseen circumstances”…again lies… I’ll give some context: In September 2016, my wife and I decided to buy a new apartment and persimmon seemed to be very professional on their approach to us. Our Apartment in St Andrews Part in Uxbridge was about to start be building and they told us the completion date would be in March 2017, no later than that with a possibility to have the apartment ready in January 2017. That was great for us. Then we did everything on time, paid them a lot of money to them and since then, we have been the chasers… Until November 2016 no one said anything to us, no updates nothing so we decided to go there (Uxbridge offices). Surprise surprise, they didn’t have updates for us, but they were “estimating” to have our apartment ready in January 2017 (great news we thought!!!). We kept saying to them that we need to give 2 days’ notice to our current apartment before we leave the place and they said it would be fine (not really). In the beginning of December we went there again to get more updates due to the fact that they never gave us updates and we found out that the apartment wouldn’t be ready in January 2017 (lucky us didn’t give the notice to leave our current apartment, otherwise we would be homeless in January…) Then…we got a letter from the Director in charge on the 23rd of January 2017, we were informed that our home had been plastered which was the final stage before decoration. We then contacted the sales advisors to make sure the finishing and touches were the ones we had decided in October 2016 and everything was pretty quick and simple. Since then, we haven't received any advance notice that there were issues with completion or move in date and therefore we gave notice to our current apartment to leave the flat by the end of March 2017. Again, we kept going to the office in St Andrews Park every week to hear about updates/delays; however we kept getting the same information from their team like "we don't know" or "if no one hasn't contacted you means everything will be delivered on time". Yesterday, 2 weeks before the month ends and before we leave our current apartment, we received a call from persimmon telling us that "most likely" the completion date will be moving, but they don't know when! So, basically we've been chasing all these months for updates (since October 2016 until March 2017) and a few weeks before the official date for your completion we get the news. We kept calling their main head office and what they do is transferring to different department all the time. No one knows anything and they avoid us all the time. We will be homeless by the end of the month thank to persimmons’ “fantastic” customer service. So if you’re smart, don’t make the same mistake we made. DON’T TRUST THIS PEOPLE!

Rubbish build quality. Snagging list of over 100 items. 6 months on, only have hot water when heating is on. Solar panels don't work. Brick arches over front windows don't match. Leaks in bathroom damaged ceiling beneath, mould now up the walls. Paintwork quality quite shocking. Customer care not existent. Just avoid these builders unless you want a nervous breakdown.