They are very inefficient or i may say that they have no respect for their customers.They keep changing their storie and keep adding the cost of your property.They get benefit by creating confusions all the time.They are happy as long as you say "yes2 to them and keep paying money for crep stuff.
I don't know its only them or it is the nature of this business.I would highly advise someone who is dealing with persimmon to take everything in writing irrespective how small conversation it could be..The moment you become complacent, you become the victim of their hidden charges or their crookedness. I haven't started living in my property yet but i become scared of the moment i would ask them for after sale service..A big "NO" to persimmon.

Purchased a new Permisson home at the end of 2009, the second "new" home that I have owned. Previoulsy owned a new home builT by a different builder which I didn't have any problems with.

Permisson are a bunch of cowboys, from pipe works not tightened resulting in various leaks throughout the house, ill fitting doors,shower thermostats being replaced (3 in 12 months),undersink pipework and joints not being accessible, tiled in units (one of the leaks)and the rubble and waste left under the "turfed" garden to name but a few.

Any way they will cut a corner to save your money they will take.

Their customer service is totally inadequate, when speaking to a very helpfull temporary customer service agent and after explaining my previous experiences with the department I was informed that she was the only member of the team with any customer service experience!!

On one complaint which I wanted to escalate to the customer service director I subsequnetly received a poor quality call from the director on his mobile whilst he was walking from his car to his office!!(His excuse for bad quality of the call). Having some experience in customer service it shows the contempt for their customers if a director can't even have the class to give his time and undivided attention to a customer regarding a of faults with one of their properties.

BE WARNED THEY ARE NOT GREAT AND THERE ARE MUCH BETTER BULIDERS OUT THERE WHO CARE FOR THEIR CUSTOMERS AND HAVE PRIDE IN THEIR BUILDS!!

The house we have was well built and finished off well. Customer care have been helpful as have the workers.
Would recommend persimmon homes to a friend.

I moved into my persimmons 3 bed detached home in June 2010, on my move in day the painting was not finished, the dishwasher wouldnt work and to top it off i used the shower which came down through the walls into the living room.

I have been in my home for 4 months and various repairs are not complete the customer care is a complete joke they ignore my e-mails and when i call it is always a answer machine, which gets ignored.

I had flooring laid through persimmon which is coming up i ring the company and i get told i have to ring persimmon. My patio doors glass is all scratched and to top it all the painter who came to do my touch ups was drunk and left within 10 mins never to be seen again, i was told to do my own painting.

I am giving persimmons 4 weeks to respond to my requests if not i am taking pictures and going to trading standards. I will never EVER buy another home from persimmons.

Persimmon homes....where do i begin? I moved into a 4 bed three storey semi det just over two years ago, we've had nothing but problems, the kitchen floor tiles had to be ripped up because of movement, an upstairs toilet was leaking and had to have the bathroom tiles replaced, along with numerous visits repairing door frames etc. To top it all off i came home after been out for around three hours and the kitchen ceiling had collapsed and hot water was pouring all over the place,(another plumbing fault),to cut a long story short everything on the ground floor is ruined and needs replacing,Persimmon don't want to know as the warranty has ran out by (two months!) upstairs is the same, bedrooms, bathrooms ruined by COWBOYS,the plumbing company has now gone bust, it's a good job we've got house insurance. We had to move out and find rented accommodation, I wet back to collect other items and found another leak, the the water connections to the tank was found to be split. Again Persimmon are saying it's not their problem and are not prepared to help. NEVER BUY A PERSIMMON HOME, please be warned.

I have bought a 6 bed home end 2009. The house is well built and I got a great deal at the end of the financial year; however what has made the all ordeal a nightmare is the incompetence of the West Yorkshire customer service team, no correspondence, and blind at problems when it might cost them money, sometimes spoiling for an argument... A total waste of space! They send work men when they want, with no warning they just turn up. What should have been a dream home & move, frustrates the hell out of me to a point where I would say STAY AWAY from Persimmon Homes (West Yorkshire)...
To top it all off they send you a welcome gift from the managing director of a £500 voucher of your next Persimmon home - poor deluded fools, they think we would buy another...

I bought a Persimmon ground floor flat which has been a nightmare. There isn't any sound proofing to speak of and I can hear my neighbours talking, even drawers being closed!

Apart from living underneath a herd of elephants Persimmon gave me and my upstairs neighbour the same flat numbers. After months of working out the problem ourselves with gas and electric companies Persimmon refused to accept any responsibility saying it was the councils fault.

As a leasehold each of the flat's have had to pay
massive annual grounds bill and after chasing Persimmon on several ocassions they still haven't got the grass cut outside our flats let alone had the windows cleaned in the 8 months I've lived here.

My car has been damaged by their lack of care and attention on metal fences they've put up all over the place and without photographic evidence they won't take responsbility for any of it.

I would never ever recommend them as a company. It's the worst after care service I've ever known.

In the summer of this year (2009) we entered into a part exchange agreement with persimmon homes, we chose this option because it was meant to be quick and stress free. We were given a September move slot. We duly made sure everything they asked for was done and completed in time for September and were ready to exchange in August 2009. It is now the 14th of December and we have still not moved, we have had no real explanation from Persimmon. We have a buyer for our house (which is irrelevant as part exchange does not rely on your house being sold) We were thinking there was a light at the end of the tunnel and that we might move this friday, however after speaking to our solicitor he is none the wiser and is still waiting to hear from Persimmon. We are so angry, does anyone know who we could complaint to

I puirchased a persimmon flat, misery from day one and they refuse to help. The flat above me has hard flooring which was laid by persimmon and is excluded from being laid in the lease. The customer services manager is a joke all he can manage is resealing baths real problems not his bag ! The plumbing was a disaster they have been out 14 times in 2 years. The sales persons was a little rogue in some of the comments made, the real moral is treat these people as if they are second hand cars salesmen, they are not professionals in the real sense and back to customer services, I am sure the manager simply could not hach the tools.

Persimmon Homes are totally incompetent. They have caused me undue stress during the purchase of my home. It is now the day before completion and they still haven't agreed the price and are now asking for more money than the original agreement. I am dreading what problems I will encounter when I move in. My advice is avoid Persimmon Homes and go elsewhere.

I'm just about to receive the keys to my Persimmon home. Be warned, they changed the look of the house without telling me. It is in the missives that they can do this but I now have a different looking house from the rest of the development so they can save money - they removed the stone features and replaced them with brick. They told me this was because of a defect in the stone then proceeded to build further properties in the development with this stone!! Trying to save money me thinks!!!!! The inside is lovely so it is a shame to have the experience ruined by this.

What can I say ! since buying a Persimmon four bedroom house to the value of £250,00 everything has gone wrong but no one wants to fix it (persimmon).The ceilings we're never painted,the plumbing was instaled the oposite way round which let to a large bill for a new boiler and all the plumbing put into order.The roof is not waterproof so I have to get another builder in ! so apart from plumbing,(as some days my house smells of suridge) and the damp (which is from the roof)it has been a money pit. I had a persimmon builder in and he told me there was nothing he could do. I bought this home as brand new as a single parent but all Ive had is problem after problem.