Flora Queen www.floraqueen.com

Flora Queen www.floraqueen.com
★★★☆☆
2.7
43.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Flora Queen www.floraqueen.com - Ask a question now

Media Gallery for Flora Queen www.floraqueen.com

Refine your search

Latest Reviews

“Steer clear”

★☆☆☆☆

written by RoxanneOconnor on 29/06/2023

I would not even give one star.. placed my order that was 70.00 to check it two weeks later to see that the order has failed. I contacted the company to find out which which was extremely difficult as they do not have a email for customer service or number. I managed to send a message through the website 2 weeks later to receive a reply to say the courier could not locate the address. As my number is UK and delivery to France they did not call. They have refused to refund my money, they are not replying to any emails and I'm expected to just walk away 70.00 out of pocket and no answer to why no one contacted me. This company delivers internationally so should well equipped for phonecalls but I did not receive one nor was I given the opportunity to check if there was an issue with the address. I would definitely not recommend this company to anyone the customer is shocking and I generally feel they are taking money and not delivering okay regular occurrence.

Was this review helpful? 0 0

“No delivery, worst communication bad service”

★★☆☆☆

written by BradyTodd336 on 10/05/2023

I ordered flowers for my 94 year old mother for Mother’s Day. I asked them to be delivered a day before to avoid the rush of the following day. The Flowers never arrived ! I try by all means to communicate with Flora Queen and I couldn’t get an answer as of what happened . I even told them I would accept if they would deliver it today a day after . Never received an answer back. I am calling my credit card to dispute the charge of $143.00 and after doing business with Flora Queen for several years this will be the last time I do. The worst customer service ever!!

Was this review helpful? 0 0

“Horrible, please avoid”

★☆☆☆☆

written by Lindre on 17/01/2023

I had an awful experience with this company. I tried to send some flowers and other details to a friend who had just given birth and everything turned upside down, without them accepting any kind of responsibilities. I ordered the flowers on a Monday and they assured me that they would be delivered on Wednesday. Throughout Wednesday I did not receive any type of notification until 10 p.m. where the company that delivered it sent me an email saying that they would be delivered on Thursday. I contacted Flora Queen because that was not agreed and most likely the flowers would not arrive on time. I was promised that the delivery company would contact my friend before making the delivery. In fact, my friend was discharged that day and the flowers were delivered to the hospital. I was furious, not only my surprise was ruined but they were useless! I had to contact to my friend and she had to send a relative of hers back to the hospital (an hour away from her family house) to collect the flowers. The Customer Service was lousy, they absolutely didn't care and they offered me an awful 10€ discount for next time, which of course I didn't accept. Shameful service, think twice before contacting this company. Zero seriousness and professionalism and zero quality or price. Simply appalling.

Was this review helpful? 0 0

“Floraqueen took my money”

★☆☆☆☆

written by Aishao60 on 26/07/2022

The gift never delivered, they just took my money!!!!!! Do not order from them!!!!!

Was this review helpful? 0 0

“Never arrive on time”

★★☆☆☆

written by Quinton2 on 21/05/2022

Today is the 4th time I have placed an order with FloraQueen, this is the 4th time the flowers have not arrive on the day. If you want flowers to be delivered for a specific event, order them to be delivery the day before. The quality of the flowers is always very good, the previous bouquet were not what I chose for the recipient. They don't update the exchange rates so the price they quite is not the price you pay! It's not cheap sending flowers abroad, they use local florist so FloraQueen are making good money on the order. This is the last time I will use them. Very disappointed.

Was this review helpful? 1 0

“Mothers day disappointment ”

★☆☆☆☆

written by Shannon0697 on 11/05/2022

Mother's day on the Thursday before, received notice that the delivery couldn't be made on Saturday and would be delivered Monday. Monday and Tuesday came and went and no delivery, wrote 2 emails over this time with minimal response, got an email Wednesday morning that they would be delivered on that day and received a voucher I don't really want, its now Thursday and still no flowers, I've been happy with FloraQueen up until now but this stuff up is monumental, Mother's day was a let down, kids were let down, and I can not write exactly how I feel about this. It's a week now since I ordered and paid for the flowers, another email has been sent asking for a full refund,

Was this review helpful? 1 0

“Awful service”

★☆☆☆☆

written by Heidya275 on 05/05/2022

Never use this company. Not only they did not deliver on the day that was promised (1st of May, 2022, Mother's Day in Spain), the quality of the flowers was subpar and they did not respond to any of my support emails until the flowers were delivered 3 DAYS later to say they had been delivered. I requested compensation for the awful service provided, to which they have decided to completely ignore and not reply at all. They are not professionals, they don't even care their service is awful. If you use this company, you are funding people with no respect, beware!

Was this review helpful? 2 0

“Flowers never arrived ”

★☆☆☆☆

written by Batcheloriy222 on 29/03/2022

After ordering a bouquet of flowers for Mother's Day, I was disappointed to find that the flowers had never arrived. After emailing Floral Queen to request a refund I have had no response. Truly disappointing service!

Was this review helpful? 3 0

“I have ordered flowers to be delivered in Tunis,...”

★☆☆☆☆

written by noel139 on 15/02/2022

I have ordered flowers to be delivered in Tunis, according to the website it is showing delivered this morning, NOTHING was delivered. I paid 117 euro for this bouques. I have sent more than 6 messages to FloraQueen and received nothing.  Shame on you!!

Noel139's Response to noel139's Review

Written on: 15/02/2022

UPDATE Bouque was delivered to another address. At least they informed us

Reply to this comment
Was this review helpful? 0 0

“No delivery of Bouquet of flowers”

★☆☆☆☆

written by on 31/01/2022

The 80 euro bouquet of flowers I ordered did not arrive despite constant emails from FloraQueen to the contrary. I was offered no proof of delivery, nor any refund. A truly appalling company.

Was this review helpful? 0 0

“TERRIBLE SERVICE - FLOWERS ARRIVED DAMAGED AND LATE!.”

★☆☆☆☆

written by Ant.Caria on 03/11/2021

On the 28th of October I ordered a bouquet of flowers for an important family celebration, to be delivered on the 31st of October. On that date I received various emails to say that the order would be delivered but then to my surprise, I received various emails saying that it would be delivered on the 1st of November, and another to say that it had in fact been delivered in the afternoon of the 31st. Notwithstanding these various conflicting pieces of information, the order of flowers for the 31st has NEVER been delivered and has been delivered on the 3rd November damaged and horrible quality flowers. They say they DO NOT refund once the flowers have been delivered but they DO NOT realize how bad the service they are providing and how bad quality the flowers have been delivered. Very very disappointed and angry with this situation!

Was this review helpful? 0 0

“Never again will I use Floraqueen”

★☆☆☆☆

written by Jimchunter on 10/08/2021

The bouquet was nothing like the one described. NO orange roses. No lily's. Only four red roses, four Gerberas and some Red Alstroemerias and lots of greenery I paid £60 for this TERRIBLE SERVICE. They do not reply to my emails, I WILL NEVER USE THIS COMPANY AGAIN. and would advise others to steer clear of Floraqueen.

Was this review helpful? 0 0

“Delivery Not Guaranteed ”

★☆☆☆☆

written by Oleksiy_fedoriv on 05/04/2021

Not recommended at all. They do not bother to deliver your gifts once they received your money. I ordered flowers in advance, double-checked the address, but as long as the recipient is a guest - the name might be unknown for neighbors. To mitigate that - local cell phone number was provided. Nobody ever called. Five! days after failure they sent an email to me - something like that "we screwed up, but it is all your fault - no refund, no flowers". And the funny thing that they replied to my inquiry sent on the delivery date when I learn that my sister did not get any flowers! If they have reacted somehow on the delivery date - we would resolve that for sure, but now there is nothing to deliver, flowers are probably spoiled now(if there were any flowers at all - nobody has seen them). But nobody cares.

Was this review helpful? 0 0

“Poor Poor Company. Don’t Use !!!”

★☆☆☆☆

written by LeeW1979 on 31/03/2021

I ordered flowers for Mother's Day on a Saturday delivery so the day before. I ordered a deluxe bouquet of gerberas as there my wives favourite from the children it cost £60 as a deluxe version. Firstly my wife never received them for Mother's Day they turned up 4 days late and they were sent via another florist not even from floraqueen... from what I can work out they take your money for a premium product that they advertise and then just place an order for a basic bouquet with a local florist to you and you get a basic bunch of flowers you could purchase from Tesco for £20 at most... Please see images below of what I ordered and what I received... Once I got a reply they said that I received what I paid for? So if I paid for a standard version of the gerberas and not the deluxe version I guess I would of received just an empty box... Don't buy from them and they don't care and fob you off saying you got what you paid for but after seeing all the reviews saying pretty much as I have I can't see how they can keep going and I'm sure trading standards and other bodies will be after them soon... I for one will be reporting them...

Was this review helpful? 0 0

“I ordered flowers for my uncles funeral to be sent to...”

★☆☆☆☆

written by OMX5 on 08/02/2021

I ordered flowers for my uncles funeral to be sent to a crematorium in Spain . I gave them the phone number address and name of the company. The was order was for the 26th January. On the 29th they claimed there was a problem and I have sent 5 messages to this day 9th February. I checked my credit card and I have a refund of $11. But this order cost me $118. This was the second time they messed up an order and I will never use them again. Absolutely disgusting to do this to a family. We live in Australia and this is all we could do for our family since we can not travel at these times .

Was this review helpful? 0 0

“No delivery no communication ”

★☆☆☆☆

written by 347Daugherty on 18/12/2020

Absolutely shocking- customer services at this company only applies prior to the order being or not being executed. In my case it was no delivery, they completely jumbled up the address- even put the street name in as the city! Since then they have not answered any of my messages to sort the address out and then of complaint. Unbelievable- guess it looks like I have lost my and two other friends money which I will have to cover, No flowers so no rating No answers from customer service so no rating

Omx5's Comment

Written on: 14/02/2021

Disgusting customer service, they refunded me randomly $11.00 from $118.00 that I paid .
On my review they say they are going to contact me but never did .

Reply to this comment
Was this review helpful? 0 0

“At first I thought they were not efficient but then it...”

★☆☆☆☆

written by mrsdaingarling on 06/09/2020

At first I thought they were not efficient but then it became obvious the whole system is set up to pretend and delay and just take your money and Don’t deliver The first thank you for ‘trusting us’ then supposedly let you track your order. Roses and lillies( ha ha) for my daughter and new baby in Italy. £60 worth or so I thought. Ordered on the 3 rd Sept For delivery on 5 th But no first they say they are ‘being prepared‘ still on the 5 th Not delivered same on 6 th then they claim they are ‘still en transit’ and fail to give any meaningful reply to my 16 queries. They just say these are’noted’ they claim customer satisfaction is their priority well ......... they do not care. The phone number they claim say you can access Is in Spanish and you are just left with hours of infuriating attempts to contact them. All deliberate so that people give up. Spent an hour with bank and blocked any further payments. No lillies and roses for my daughter no flowers andt for me misery and disappointment and charged £60 for this weary sadistic game they play . Heed me , have absolutely nothing to do with them ever,

Was this review helpful? 1 0

“Horrible service”

★☆☆☆☆

written by Dariagokhman on 28/07/2020

The most horrible service ever! Order that was prepaid 1 week in advance was not delivered on requested date and time! Highly not recommended unless you want to ruin somebody’s holiday.

Was this review helpful? 2 0

“SCAM ALERT”

★☆☆☆☆

written by Jolie486 on 10/06/2020

Flowers never arrived, cannot get into contact with anybody. Will be reported.

Was this review helpful? 1 0

“My husband has ordered a special gift of 50 red roses...”

★☆☆☆☆

written by Irinaengland on 06/06/2020

My husband has ordered a special gift of 50 red roses for my anniversary. The flowers haven’t arrived on time indeed they have failed to arrived until one week later. We have refused to accept them of course as it was 1 week too late. We still haven’t received a refund and they don’t reply to our emails. I would think twice now to order the flowers on line and never recommend anyone to oder from flora queen..

Was this review helpful? 2 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by Jose15madrid on 4th November 2021 Report this content
How can I send an order to Spain?, the prices are quoted in dollars and I can only pay in sterling pounds with an United Kingdom card. I keep receiving emails from Flora Queen but can not place an order. Help

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by TatjanaPopescu on 19th July 2016 Report this content
Flora Queen delivered wrong bouquet which was old and dry. Customer service is not responding to emails, customer service agent promised to solve issue but since then for 48 hours no one get back to us. How to get in touch with management of Flora Queen, who will respond for not providing service which they advertise and get paid for? Is dry old bouquet with totally different from order flower a true standard of Flora Queen? 

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

overview