Flora Queen Reviews - www.floraqueen.com

★★★☆☆
2.8 / 5
576
47% of users recommend this
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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 31/07/2012 by JLFilms (1 review written)

Attempted to order flowers from them but as soon as I had a slight change in plans, it's been very clear that this company is solely out to steal your money. Avoid them at all costs!… Read Full Review

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★★★★★

“Flora Queen . . . . Flawless!”

Written on: 14/07/2012 by AlphaJulietCharlie (1 review written)

Dear Flora Queen I am British/Canadian I work on a cruise ship I have the greatest love of my life in a hospital in Doorn, The Netherlands. She is having a very difficult time right now. All I wanted to do is colour her world with beautiful flowers on a regular basis . . . simply and conveniently . . at an affordable price. What can I say? You have made this possible! I certainly chose the right flower service in all of Europe, possibly the world! What you have done for me and my love I can… Read Full Review

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★☆☆☆☆

“Flowers delivered bore no resemblance to picture...”

Written on: 11/07/2012

The only good element was that they were delivered in the time slot requested. We spent EUR 46 + EUR 7 delivery to send some flowers to a friend in Germany - the advertised picture was of several roses and a lot of lilies and the occasion a graduation ceremony - the actual bouquet received consisted of 5 roses & 3 daisies and could have been bought in any garage for around EUR 12. The message was written on a 'get well' card, it was nice that it was hand-written. I have sent two emails to… Read Full Review

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★☆☆☆☆

“Late with no acknowledgement or apology”

Written on: 10/07/2012 by neeky (1 review written)

Flowers were ordered well in advance but delivered 1 day late for my fiance's birthday. Only way to contact customer services is via the form on the website. Once I had established the flowers had not been delivered on the day they had been ordered for (5 July). I submitted an e-form via customer service. They replied saying the flowers had been delivered on 6 July. My receipt and order clearly state the flowers were to be delivered on 5 July. I have raised this with Flora Queen (again through… Read Full Review

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★☆☆☆☆

“Floraqueen order number 14577182”

Written on: 08/07/2012 by Arr1025 (1 review written)

My Flora Queen order Nº 14577182. Flora Queen is bad news, bad business and crooked and useless as the employees working for them! The "money back guarantee" stated in their site is misleading, a lie and rubbish.  I paid €150 for a wreath to be delivered in Belgium for a funeral. When delivered, it was not a wreath at all. It was just a medium bouquet of cheap yellow field flowers. I have never got till this day any answer from my complain. I have even sent them picture of the item… Read Full Review

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★☆☆☆☆

“Disgusted and ripped off”

Written on: 05/07/2012 by Paul7580 (1 review written)

I ordered a beautiful bunch of roses for my wife’s birthday. They were called Rosy Wonder, and looked amazing on the website. Knowing how much my wife likes roses, and the fact that I was on the other side of the world, I ordered them. They cost 66 Euro, but I thought they would be worth it. How wrong I was!! She received a bunch of flowers without one single rose, that I wouldn’t pay 5 Euros for in the local supermarket. When I called Floraqueens customer service, they were very… Read Full Review

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★☆☆☆☆

“Late Delivery Poor Contact”

Written on: 05/07/2012

I ordered flowers to arrive on Friday. They arrived on Monday. The card was partly typed, partly handwritten. Customer service replied quite quickly, but avoided all my questions. I had demanded a refund the day before they were delivered, but this has not been given and they are now saying that I provided the wrong address. This is not true, but it pushes the blame on me and means they don't have to give a refund… Read Full Review

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★☆☆☆☆

“My order Nº 14577182 at flora queen”

Written on: 04/07/2012 by Arr991 (1 review written)

They are a complete rip off. I have ordered a wreath for a funeral in Belgium, what was delivered was a cheap bouquet of yellow field flowers. I have paid very good money for it. Of course I have got no answers to my queries from them. It is a Mafia, please stick with real reputable international flower outfit. Flora queen is bad news and there just to take your money and run. If they could sell their own mothers for a buck..they will… Read Full Review

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★☆☆☆☆

“flora Queen is bad”

Written on: 27/06/2012

Pictures do not refer in any way to what you get - very disappointing, misleading...in fact a rip off Cannot find numbers to contact - No Customer Service. Terrible… Read Full Review

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★☆☆☆☆

“Took my money but have not delivered the flowers”

Written on: 08/06/2012

I placed an order online a few days ago. I received an email confirmation of the order with a statement that it would be delivered on time and a confirmation email would be sent. No confirmation email was ever received. I went into my account and the order is still open. Several attempts to contact customer service using the link provided on Flora Queen's website were unsuccessful. Have also tried to cancel the order and file a claim using the Flora Queen links which do not seem to go… Read Full Review

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★☆☆☆☆

“First and Last Order....NEVER AGAIN”

Written on: 08/06/2012

1) Way over priced. 2) Terrible Customer Service---don't bother complaining. 3) Pictures are way better than actual product delivered. 4) Orchid shown in glass vase....forget it....they tell you description does not include a vase....have you ever seen an orchid not come in a vase? So that should give you an idea of customer service. 5) Their online site prevents you from replying to customer service once they have decided that their message is the last communication they want to have with… Read Full Review

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★☆☆☆☆

“Shocking thieves and liars”

Written on: 02/06/2012 by Floraqueenweeds (0 reviews written)

Be careful of this bunch of lying, deceitful bunch of crooks. I bought 2 bouquets on the same day, and was promised a 25% discount on the 2nd order. Ha ha! Never got it, then the customer service boy said the discount only applies if both deliveries go the same address. Funnily enough, I don't know many households where two people give birth at the same time, or where two people are undergoing chemotherapy at the same time. Why would anyone send two seperate deliveries to the same address on… Read Full Review

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★☆☆☆☆

“Stay away from FloraQueen”

Written on: 31/05/2012 by RonSP (1 review written)

I had ordered flowers to celebrate a very special occasion for a friend in Switzerland. This was my first order with FloraQueen and i decided to go ahead based on some of the testimonials on their website. I had placed the order on a friday for a monday am delivery, on saturday i received and email informing me that my order will be delivered on time. The flowers were not delivered in the morning as promised, after contacting their customer service i was assured that someone would look into… Read Full Review

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★☆☆☆☆

“Shocking! stick to Interflora - the real experts. ”

Written on: 29/05/2012

I am awaiting news on my order, and had to call them to chase it up. SO everyone knows - you can call +34 932 010015! Do not let them get away with having a website which doesnt allow you to contact them. PHONE and complain. I can only imagine what state the flowers will be in, if and when they are delivered. If they are not - I will consider legal action… Read Full Review

Guest's Comment

Written on: 13/06/2012

Thank you for the number. I ordered 2 days back for flowers to be delivered. I am embarrased, asked my friend if she got the flowers and ofcourse not. Called up customer sevice twice and they say they cannot comment when the flowers will be delviered. And very rude service. Will never use this service again. No reply to emails. Absolute silence. Have to start the painful work of refund

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★☆☆☆☆

“Very poor quality and did not fulfill order.”

Written on: 27/05/2012 by JoanEdin (1 review written)

Ordered flowers and chocolates for a get-well gift to Perth, Western Australia. Received an email to say that the flowers were delivered. The recipient sent me a photograph of the flowers which were not the kind that I ordered and the quality were rubbish. I had specifically ordered a bunch which did not contain lillies as the person who was receiving them had an allergy to this type of flowers. Lo and behold, there were lillies in the very sparse bunch. The recipient also did not receive… Read Full Review

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★★★★★

“International Flower Delivery”

Written on: 21/05/2012 by ozlis (1 review written)

I only have praise for this service. I have been using Floraqueen for a number of years and only have the highest praise for the quality of their product, the exceptional delivery service and the ability to track on line. All recipients have been more than happy with their flowers. I throughly recommend Floraqueen for international flower deliveries… Read Full Review

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★★☆☆☆

“Dont use floraqueen”

Written on: 18/05/2012 by wendy.prentice (1 review written)

There are three points about floraqueen I would like to make. The first is that they charged me for a vase with my order and the vase was not received by my mum on mothers day in Holland. Secondly, The flowers had a lot less blooms than were advertised (precious purity bouquet). The bouquet was mainly green foliage. Thirdly, they say that they will inform you of when the flowers are delivered and this did not happen even though I gave them my correct email address which they used to send… Read Full Review

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★☆☆☆☆

“worst customer service ever!!!”

Written on: 17/05/2012 by petrag (1 review written)

I ordered my Mom's a bouquet for Mother's day.My Mom lives in Germany, so when I called her on Mother's day she did not mention any flowers. I did ask her about it and she said she received a bouquet with a card from people she don't know. She received a complete different bouquet than ordered.I contacted Floraqueen and was told they look into it, that was on Sunday.Yesterday (Wednesday) I received an email that they will look into it, I tried to contact them again but the website would not let… Read Full Review

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★★★★★

“First class service”

Written on: 16/05/2012

Excellent service with prompt (almost instant!) replies to queries I had over email. The instructions I noted for the delivery person to follow were followed exactly. Brilliant service, I will certainly be using them again… Read Full Review

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★☆☆☆☆

“BEWARE! BEWARE!”

Written on: 16/05/2012

10 days ago, I ordered flowers for delivery on Sydney's Mosman district (fairly central) after my sister there had had an accident. 24 hours after the scheduled delivery date I received an email from FloraQueen saying that they had been unable to find a florist to deliver them as agreed (though there are 3-4 florists within a few hundred metres of her house). I asked FloraQueen to cancel the order and refund any charge that may have been made, and they replied agreeing to this. One week later… Read Full Review

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