I talked to one of the customer service he is very rude to me. He asked me if the money that I sent to my family is for gumbling. I told him no but he always me 10 time that makes me mad. Don't ever do business with this company because they are very slow and worst customer service ever.

I tried ONE time to do a 10 minute "emergency" money transfer to a friend in a nearby state. After two hours, the transfer was still not approved, and I cancelled the transaction. I would not recommend this service to anyone who is in a hurry. It was very frustrating!!!

Today was my 5th and final use of MoneyGram. They have been getting progressively slower and slower in processing a transfer. Today, as I write, it has taken almost FIVE HOURS and it STILL hasn't gone through!! One time I complained to them via their 'Contact us' nonsense that the transfer had taken over 2 hours to process and I was promised (automatically) a reply within 48 hrs! I am still waiting! I will NEVER use MoneyGram again.

The online system is unreliable, it does not always work. It locks you out of your account in the middle of your transaction and you have start all over again. Sometimes they then double debit your transaction from your bank account and you have to deal with your bank to get that reversed. Other times they just lock you out of your account and you can not get a reason why that is, from the customer service people, all they do is sound like a broken record and keep on telling you to go and use a store instead, with no explanation as to why you cannot access your online account. They should not even offer the online option, as it is not reliable.

This is the worst company to deal with. I tried to send cash to my son, 3,000 miles away and the customer service agent that i spoke with promised that it would take 10 minutes to one hour to receive the money. it took over 4! and the service agents barely spoke english, they were unable to help in anyway and by the time my son got the funds over 4 hours transpired. He had an health emergency and we needed help fast. this company is unable to provide fast service and they couldn't care less. We were just one of the thousands of unsatisfied customers floating around in limbo waiting for money. Any other way of transferring funds has to be better than working with this company.

You do not get your money in minutes. Firstly, you will travel far and wide to find an agent to collect cash (whereas Western Union have way more agent locations); second, you pay a fortune in fees (compared to Western Union who were less than half the amount) and all for utterly terrible customer service. The emailed confirmation I got was somewhat misleading and I ended up duplicating payments. Got second payment reversed okay but when I went to collect cash, the other reference number i had was no longer valid. Over 30mins on hold and 3 representatives (and an amazing amount of security questions later) they finally gave me a new ref number to collect *my* cash. Absolute joke. Was treated like a criminal for trying to send money to myself as an ATM had swallowed my card. Never again.

I just had my first ~ and hopefully last ~ experience with Money Gram. I called three or four of the 7 locations near my home and most said they didn't have the funds available to handle my Money Gram transaction. One of the places I called told me they could do the transaction, but when I got there, they had "communications problems" with the Money Gram computer system. Not only that, but the system couldn't be reset because the manager on duty didn't know the store's PIN number for the system! I finally had to go to a store that made me buy a money order in order to complete this transaction! What a joke after the exorbitant amount I was charged to receive my funds through Money Gram. All in all I wasted all morning calling different Money Gram locations, then almost half a tank of gas chasing around trying to get the money from Money Gram. Definitely not an experience I ever want to repeat and I'll use any other form of fund transaction available, even if the lcoation is further from my home and cost more.

I mailed a payment of $127 to my health insurance, but they never received the money order. To see who cashed the check I had to pay $20 for them to send me a copy of it and if I wanted to report it stolen an additional $35 !!!! That is ridiculous so for a$127 money it would cost $55 dollars plus if you don't send the correct stuff you lose your money and the case is closed that is very stupid.

After entering all kind of highly confidential information, I receive an email message that my transaction is declined. I call the number, and I am being asked questions about my past private and financial life which is being pulled from "public records". The representative assured me that there would not be ANY problems at all re-entering my transaction. Well. Not so. Another phone call. This time, after having entered my birth date and drivers license number four times again, my previously "approved" bank account shows as not approved. So I call in again. I'm told to delete the bank account and re-enter it. Still now working. Answer is that it's not a problem with my bank account but with their system.

I sent money to Bangladesh to my nephew who was paying his MBA tuition fee. The Money gram agent said the receiver will get it in half hour at the most. Now it is more than 10 hours they couldn't collect the money. Spoke to the customer service they said the money is available now. The poor guy couldnt pay his fee on time now he has to pay and additional late fee. I wont be using Money Gram ever.

I always use Western Union to send past 6 years to my partner in Ukraine, WU wasn't working so used for first time this lot. Only sent £70, 4 offices there in Ukraine wouldn't pay out. MONEYGRAM logged as 'suspicious' I sent passport no as requested & still wouldn't pay out. Rang customer services today asked me how long I'd known my partner? when I last saw her? age/dob? where we went last time I saw her? then when asked why not together in same country? I went berserk. Rude, couldn't care less, unhelpful, disgusting. I also contacted Post Office who I sent via (legally contract with them) they kept saying nothing to do with them. Long story short, money not received, on paper I've lost the money, I'm going to trading standards tomorrow! Do not use!!!! Western Union excellent, use them.

I have tried to send money to my nephew in Japan for a week. Today, they had me read four security questions and agree with them. They were all addresses none of which were mine. I was blocked from the site! Huh? They now tell me I have to prove who I am with "full disclosure." What the hell? I have lived in the same place for over 40 years! I spoke to a woman who said I was not who I said I am. You have to be kidding me. She was shocked when I told her I had sent a cool of everything she wrote to our attorney general's office. She tried to back-pedal, and that was when I felt defrauded!

This is the worst service I've ever received. Sent money to my sister online, couldn't add all the numbers of the account. Phoned Moneygram and got confirmation that the numbers were correct. My sister did not receive the money even though they say it has been deposited (but they have no clue in who's account). I've spent over 1 hour on the phone talking to the most obnoxius, ignorant and incompetent customer service ever. Three people hang up on me. I've never experience a such low level of rudeness from a company. There is no professionalism and people answering the phone barely speak english and are so pathetic that it is unbelivable. In the end, nobody knows what happened to my money. Will have to take them to court. Do yourself a favour and don't use this service. You might end up losing your money like me.

On the evening of December 16th 2014 and the morning of December 17th 2014 I placed a total of SIXTEEN Transactions with MONEYGRAM ONLINE using my VISA Credit Card as a funding source for fourteen transactions and my HSBC Debit Card for two transactions. These payments were all bi-annual commissions for clients in The Bahamas and I have sent through MONEYGRAM for this purpose before, with some minor problems. One of the HSBC transactions was rejected by my Bank as part of their standard security monitoring of activity on my card and I saw this immediately - no problem. ALL of the other transactions were reported as accepted by MONEYGRAM and I received the usual email notifications to the effect that the funds were now available for collection by our recipient clients (all of whom are located in The Bahamas) and these showed clearly as “Available” online. I was surprised, therefore, when several of our clients informed me that they had been unable to drawn down the funds at any MONEYGRAM outlet locally with the reference numbers being "for another Country" apparently. I contacted MONEYGRAM by telephone on December 17th 2014 to determine what the problem was but was passed from department to department over the course of one hour, continually being put on hold and ultimately with no-one being able to provide any solution other than to say that some transactions had been refused by MONEYGRAM for their “Security Purposes” although no further clarification on exactly what these “Security Purposes” were was forthcoming, although it did not appear to be anything to do with the issuer of my VISA card. It did appear that approximately 50% of the transactions selected at random were affected in this manner (although finding out exactly which ones proved beyond the staff at MONEYGRAM) although ALL transactions still showed as “Available for Collection” online and NONE of them (other than the one rejected by HSBC at the time of submission) showed as being CANCELLED. So, MONEYGRAM accepted my funds but then, it seems almost arbitrarily, decided that certain ones – and amounts varied from GBP£20-00 to GBP£250-00 – were to be rejected for their undisclosed “Security Purposes” without adequate notification to myself. I contacted MONEYGRAM again on December 18th 2014 and whilst I now have had three of the transactions confirmed as CANCELLED (these now showing as such online) several other transactions (some of which my clients report to me having problems with) were still showing as “Available” – when clearly this is NOT the case so the question of exactly how many and which transactions have been arbitrarily revoked by MONEYGRAM remained unresolved. A couple of other recipient clients have managed to draw down their funds and I continued to monitor which clients were affected by that means although this was a far from satisfactory way of doing this in the circumstances. I submitted and official complaint to MONEYGRAM and their immediate response appears to be that over the past weekend I have been unable to access my Online Account at all - they claim to be querying the amount of transactions I have been sending to The Bahamas (oddly they started their "blocking" behaviour on the very first transaction I input, so this seems to be a completely nonsensical excuse). I am extremely disappointed in the standard of service shown by MONEYGRAM which is causing my clients a great deal of inconvenience and myself the professional embarrassment of having to deal with them and make alternative arrangements for getting the funds out to them. I would expect at the very least for the MONEYGRAM online system to accurately reflect the availability status of my transactions – if MONEYGRAM had decided that they could not sent the funds for whatever reason they should have made this clear at the time of submission. As I understand it, I entered into a contract for services with MONEYGRAM for them to send funds abroad and paid for this service, MONEYGRAM having accepted my instructions and confirming the transactions had been completed when they clearly had not been. I believe that MONEYGRAM are therefore in breach of this contract and would appreciate the views on any legal-professional users of MONEYGRAM experienced in contract law. My Advice - DO NOT USE MONEYGRAM Online, I certainly will not be doing so again.

Poor service. The staff barely speak English and cannot help with any fraud complaints. I also suspect they don't fully comply with transaction monitoring laws from their limited ability to track transactions.

A supplier requested MoneyGram for payment, so I obliged. My choice was $10 for 3 day delivery or $25 for delivery of the payment in 10 minutes. I choose the $25 fee since I needed the product ASAP. After waiting just over 1 hour the payment still was not processed. I decided to call customer service to see if there was an issue; after my third try I was finally able to speak with someone. I explained my issue and they went to investigate. After a few minutes of waiting I was told my payment was not processed yet (I already knew this). I was informed it would be another 15 minutes to complete the transaction, which would put the delivery time at 1 hour 25 minutes, not 10 minutes. When I explained this to the customer service representative and asked if I still must pay the higher fee I was told they "do not refund or discount even if MoneyGram does not supply the service I paid for. I will not use them again or recommend them to anyone.

I saved myself a trip to the Post Office and created an account online. I received an email MoneyGram requesting for additional information. I rang them up and the next thing I know I was being asked loads of personal questions, for what? sending £180. Result, the transfer was not approved. I am deleting the account and will use a different service provider for future transaction. This service is useless and terrible to the highest order. No thanks, please.

The worst experience ever. after waiting for a long time to speak with them they hang up on me twice and the way they talk is very rude. I will never use money gram anymore, Western Union is much much better.