Ordered a dressing table online, was still waiting for delivery 7 weeks on, with no customer service telephone calls and numerous calls made by me to there customer services only to be put on hold for ages then offered no help at all and no calls back to explain, item came into stock but was damaged so i had to cancel as would have had to wait a further 2 weeks. Ended up cancelling order and still waiting 2 weeks after cancelling for refund, more telephone calls by me to there customer services

Be careful - they state delivery times which are inaccurate, my order went from 'may be 14 days' to 'another 4 weeks' and I only found out when I chased them after 3 weeks. When you ask for your money back you get told that it will take 21 days 'as per their terms and conditions'. An absolute disgrace. Their customer service is awful.

Very happy with initial order was told as I hadn't moved into property yet they would get bed into their local warehouse and store it until I was ready. Paid the extra £25 for Saturday delivery and on the Friday given the drivers mobile number to call and check time. I called at 8.30am on the Saturday to be told by the driver they had been at the property at 8am no one answered so they'd left a note and gone. They did not call my contact number, I had not moved into the property but was staying down the road 2 mins away. Post the invention of the mobile phone I expect a call from the driver 30 mins before they arrive, standard for all other companies I have used. Took delivery of the bed on Monday evening at some inconvenience having to leave work early. Frances Hunt refunded the £25 Saturday delivery charge without question. One of the castor holes isn't drilled properly so I have to use a small wooden block to balance one of the corners but not worth the hassle of getting a replacement bed. I would use again but would be clear with the delivery time.

ordered wardrobes and paid for "white glove service"- delivery men turned up at 1930hhrs- they did take the packaging after badly handling my furniture= they did not bolt units together because they said they had "more deliveries to do" also 2 x wardrobes arrived with no mirrors- i found customer service disgusting they never contact you when they say they would= you have to contact them all the time-

I ordered a hall table over 7 weeks ago - they took the full money out the next day. No contact from them in that time I emailed to chase my delivery only to be told the table was discontinued ! I had been looking a very long time for the right one and in the meantime not purchased potential other tables as I thought it was on the way. I rang today for a refund I cannot believe they took the money and then did not refund once they knew (within days) I wonder how long they would of kept my money for? I will see if it is back in the back within the three days they said it would be. I have never felt the need to write a review before but if you use this company USE with caution I buy from the web a lot and never had such terrible service.

We placed 2 orders with them. Don't know now anymore as to why we did it, of course we should have realised after our first order it is a mistake to order from them. First we ordered a bed, which arrived eventually with a slight delay. We ordered including assembly service and when the guys did assamble it, they immediatelly found something is wrong with it. They told us that the manufacturer customer service will be in touch. 1 week after nothing. After 2 weeks chasing every day still nothing. On the 3 week of chasing the bed broke down. Another week chasing with Mark one of customer care guys, might even be the owner, still no good news. Finally gave it up and asked for pick up and refund. At this call he then told us the supplier has now a replacement for the week after. I said sorry but too much is too much and we already ordered another bed. They guys come to pick up the bed, tell my wife we don't take assambled products. Long fight, she calls Mark and the guys abuse her but take the bed. Then they say whoever build the bed together did a rubbish job and they are not there to pick up other people's mistakes - My wife (8month pregnant by the way) said yes but it were the frances hunt guys who assambled the bed. They left a lot of rubbish behind were very unfriendly and left. Money was eventually refunded. Second order we ordered straight forward chairs. Nothing much with a 2 weeks delivery slot. After 2 weeks we call when the chairs will come. Answer they are out with the supplier has nobody called you? We asked when it will be in stock again and they took 2 days to find this out. We now agreed to wait for another 2 weeks, but with their shocking service I am not convinced it will happen then. Already looking for replacements.

I am writing this review on behalf of my 81 year old mother and her partner. They are really delighted with the four door sideboard and it is very nearly the same as their corner unit, only the handles differ slightly. Delighted as they thought that teak furniture would be hard to get, thanks for the good service also.

The drop-leaf table is a good size to accommodate up to four diners, if necessary. The honey-coloured top is good quality and the pedestal is painted a lovely shade of buttermilk. The table and matching chairs are sturdy and look good. I chose express delivery and, in just under a week, I received a telephone call from the manufacturers to arrange delivery. Within two days I had received the items, which were very well packaged. When I got somebody in to assemble the items, all the fixings were there, which is not always the case with self-assembly items. I am very pleased with this product. I did telephone Frances Hunt before purchase to ensure that the chairs were sturdy, as it did not say this in the description.

From the great quality of the website and the great reviews (I did a lot of research) I really thought things would run smoothly. But it has been terrible. My experience has put me off buying furniture online totally. I ordered a wardrobe and chest of drawers. The email confirmation was prompt but there was a complete lack of contact between then and when I suddenly got a phone call to arrange delivery (4 weeks). They did manage to organise a Saturday delivery which was great but then the wardrobe was damaged in the van and I refused to take delivery of it and the chest of drawers. No problem, I was told. It would be re-ordered and re-delivered. I AM STILL WAITING 6 WEEKS LATER. I have phoned constantly over the last 2-3 weeks to chase. EVERY time I come away with no further progress. EVERY time someone says they will call me back....this has only happened once. During one phone call I even agreed to be put on hold for a long time while they checked with their suppliers (again!) rather than have someone "promise to call me back". Now I have a "provisional" booking for Saturday because apparently there is STILL one part of the wardrobe that isn't in the warehouse yet. It has now been over 2 months since I first placed my order. I would not recommend them to anyone.

The quality of the goods is excellent and the delivery time was excellent - it was ahead of time. It was a marvellous shoping experience.

this has been one of the worst experience I have ever had. have ordered a kids bed 3 weeks in advance, then been told on delivery day that the bed is still in the warehouse, then someone told the wrong one was delivered but then somenone said it was damaged. was promised next day delivery - nothing. was promised next day delivery - nothing and so the story goes on. Everyday a different excuse, depending who you ask. Noone has ever called me. I always had to call. 4 days on from promised delivery date and my daughter still sleeps on the floor. I will never buy from them again.

A very good service by all concerened including the delivery team. The table and chairs were just what we were looking for and had difficulty in finding in local stores. When telephoning the staff were very pleasant and helpful.

An alltogether very pleasant service.