written by julesuk on 17/05/2011
Excellent friendly service at store, delivery team most helpful and explained all aspects of the sofas on arrival, including their care and maintenance. staff in shop and delivery team most knowledgeable. The two sofas are well made and very comfortable.
written by on 11/05/2011
Excellent service from beginning to end.
Shopping experience was very relaxing at the Metro Center store , no pressure selling.
Even when changing the order the store was very helpful.
Good communications leading up to delivery & a very good & pleasant experience when the delivery guys arrived.
If all delivery people were as good as this; then life would be so much easier.
written by on 11/05/2011
excellent service very friendly and helpful sales consultant Steve Smith NOTTINGHAM branch and his assistant Noelle.would recomend to friends and family.made to feel very welcome and relaxed no pressure .had time to show you round and explain everything.thanks alot both of you
written by on 10/05/2011
Just had our new sofa delivered today which we ordered from the Lincoln branch. Service was excellent. Ken Attwood was our salesman. He was very helpful and not pushy at all. We weren't 100% that our choice would fit our room so ken advised we went away and measured up. He gave us a reference number with our choices and the delivery cost. When we went home and realised everything would fit nicely we could then order it online using our reference number.
We were told it would take 6 weeks but it has arrived in just over 4 weeks.
Our delivery men were Luke and Andy. They rang ahead as we requested and let us know they would be with us within an hour. They were very friendly and helpful and even put plastic foot covers on when stepping in the house. They went through all the care instructions for the sofa and ensured we were happy with the sofas. Very efficent.
I would definitely recommend CSL to anyone.
written by Mark Borthwick on 10/05/2011
We went to CSL in Chester after trawling through several stores nearby to find a replacement suite to our trusted 11 year old dfs one. Firstly the customer service was excellent. They made us a cup of tea and left us to test whatever suite took our eye.
There was no pressure at all!
We opted for the primo powered recliners and then awaited delivery, which was well within the expected delivery time.
I have noticed on some websites that people are slating the quality and service of CSL products too which I cannot understand. Everything from start to finish i am very impressed with and would recommend to anyone!
We have had ours for close on two years now and have just encountered our first hiccup which was that we had a problem with the power reclining chair.
We contacted CSL who sent an engineer out at a cost of £47 which ok is a bit steep but at least we were clear in the knowledge that whatever mishap had occured it would be resolved. We had a new cable fitted a cost of £5 however it didnt fix the problem and we had to ring CSL again.
The technical service advisor stated that the problem I'd had had been rectified and that there would be another fee of £47 because there was a different problem.
This was my one and only gripe because I had to insist that the fault we had was still present and very intermmitent and therefore still the same problem.
The advisor apologised and said an engineer would be arranged at the earliest convenience at no extra cost.
Today a CSL engineer has been here, I'm sure his name was given to me by the advisor as Patrick Bownes. This man is a pure gent, and a credit to the company. He was very thorough in his testing and resolved everything to my entire satisfication. He showed me stage by stage what was what and amended the problem pretty quickly. I think he deserves a bonus or commendation for his work. Thankyou!
Finally to end my little saga I have had calls on my home and mobile phone from the CSL team to see if matters are resolved and that Im very happy with the service. To which i am indeed yes! Thankyou everyone at CSL.
I stand by my words this is a good company with quality staff and products.
written by ladyjill on 09/05/2011
Excellent service throughout, from the initial contact in store through to delivery and installation of goods.
After 3 months of use, we had a small problem with the protective sealant breaking down due to my husband's natural body oils causing wear around the headrest. This was immediately rectified by CSL who visited and repaired this very slight damage to a very high standard. The whole experience was very professional and we would not hesitate to recommend them to others.
written by leslegs on 05/05/2011
I visited csl in Southport to look at sofas and chairs, and was given full details of the products, and directed to their website for measurements. I returned a few days later and was greeted by Debbie, who dealt with all my queries in a very professional manner I bought a sofa chair and table. Well done Debbie and csl.
written by jackwatts on 04/05/2011
After a nearly having a nervous breakdown trying to get some satisfaction with this cowboy outfit, I gave up for health reasons. I thought I couldn't endure the stress any longer. You can read the reviews and make your own mind up as to whether they are written by satisfied customers.
I can only wish you better luck than I had. But my advice is steer clear if you like a good night's sleep.
written by Mikec1972 on 04/05/2011
Excellent aftersales service with a true 5 years Guarantee and professional and friendly staff being Mr Newbrook. Thank you!
written by on 01/05/2011
Sofa was delivered earlier than the 8 weeks quoted. Shop and delivery staff were excellent, friendly & helpful.
Small defect with sofa leg was rectified within 2 days. Received phone calls advising of 2 hour time slots of delivery of sofa and repair.
written by trigger2212 on 28/04/2011
We'd spent the previous day going round the usual sofa stores trying to find a decent corner sofa for our new house, but had no luck. So, we went up to CSL on the Gateshead Metrocentre Retail Park - and we're immediately impressed with what was on display. They had at least twice or three times as many corner models on display than the other shops we had previously visited. We were greeted (not pounced on!) by a sales consultant by the name of Andy Bell - who was top notch, not pushy, knowledgable, helpful and easy going - with no hard sell approach. We told him what we were looking for and he gave us some ideas and some advice, and then we made a decision to go with the Napier, and the storage footstool that went with it. I wanted to take a photo of this onj my phone, but to save me doing so Andy sent it via e-mail there and then from his iPad (I like the way that all of the sales consultants have them, we did the order and everything on them). I don't think we've ever felt so comfortable in a sofa shop, it was nice not to be set upon by a horde of salesmen and just be left to get on with things, but at that the same time there were people close at hand for advice and questions. Our delivery date isn't yet due, so we haven't actually got the sofa yet, but what I would say is that CSL were very flexible in arranging the delivery date, around the date we have for moving into our new house.
If you're going to take finance out remember you'll need photographic ID and proof of address - as we didn't have any on us at the time of purchase (which was still okay as we were able to proceed, and just present our ID in store at a later date)
Would I buy from here again, based on current experience? Yes. Would I reccomend it to friends and family? Yes I would, quite happily.
written by on 26/04/2011
My husband and I went shopping for a leather sofabed and entered CSL at Birstal shopping park near Leeds not expecting very much, but we felt we should give them a chance. I'm so glad we did! There were several assistants at the entrance which was overwhelming but we were guided to the correct dept. The shop was spotless and we started chatting with Steve Smith their representative. He was a lovely guy, not pushy, and very knowledgeable. He explained the 'in's and 'out's of what to look for ie. Leather quality and sofabed mechanisms etc. We did go and look at other local stores, but nothing compared to the product CSL was offering and at the right price. So we went back and spoke to Steve and even bought a matching footstool, I have to say... I actually enjoyed my shopping experience with CSL.
written by on 25/04/2011
I visited the store in Nottingham and was served by Faiz Rasool. The sales consultant helped us to choose the furniture that was right for us as a family with little children. He was very honest about the style and colours we chose and the qualities of the sofa. He gave us a thorough explanation on how to look after the leather sofa after it arrives. The customer service was brilliant. The lady at customer service was also very helpful, would definitely recommend to all my family and friends.
written by on 25/04/2011
I purchased a new sofa and arm chair from csl in the Birstall retail park, Leeds this week and was extremely happy with the service i recieved from the sales man Steve Smith. He was very helpful in informing me and my partner of what csl had to offer without being pushy.He was a genuinely nice person rather than some of the fake sales people you often meet. We decided to purchase from csl over Harveys even though there wasnt a sale on at csl and it was slightly more expensive because the overall quality of the product was better. The saying "you get what you pay for" has never been more true in this case, sales are not always the best way forward if you are looking for a quality, long lasting product. we are very happy with out purchase would highly recommend.
written by mikehill722 on 22/04/2011
I purchase a sofa from CSL 2 months ago thy brought in my hose after 20 DAYS I I do like the sofa and the people of the shop (very frindly).They know how to deal with thinks like that.
written by on 20/04/2011
CSL have been fantastic from start to finish,there was no pushy salesperson they delivered on the stated day (called and arrived early) very professional and the after service care was wonderful i would definately recommend them.
written by on 17/04/2011
went to the metro centre branch and felt very welcomed but was not jumped on or chased around the store like the other places we had visited that day. would recomend that store for helpfull staff and good quality sofas. The women who helped us with the sofa was very helpfull and made us fully aware of what we where buying and showed us how the get the very best out of the furniture. We got offered drinks and was left to make our own minds up.which i feel is a good way to work.
Go to metro CSL and ask for Suzzie.
Many Thanks
Richard B
many thanks
written by on 17/04/2011
The CSL service throughout was well managed, no badgering salesperson on one's trail all the time. The furniture available was about the best we had seen from 6 retailers visited.
One down side was the explanation of the sofa treatment cover as we thought the cost was per sofa not per seat! So watch out when you think it is ok but the cost doubles per seat. Still, the warranty is for 5 years and overall ok.
written by on 15/04/2011
Product was as expected from the showroom. Where CSL were particularly excellent was their customer service. They delivered within the expected timeframe, their delivery staff were excellent, very curtious and when they spotted a minor flaw they immediately pointed it out to me, phoned their service department who arranged a home visit very quickly and at a convinent time for me and when he arrived he sorted the problem very quickly.
written by on 14/04/2011
After visiting few furniture retailers and pretty much giving up, I and my son stumbled across Csl in Rotherham and a lovely lady called Emma, she was a breath of fresh air and not an archetypical sales person. She helped us chose what we needed and was very understanding to our needs. I don't normally put things on websites as I don't like the Internet, but her service was o good I even called the manager at store the day after to commend her. I'm looking forwards to delivery but could do with it a bit quicker than 12 weeks. Thanks and I hop the sofa is as good as the service.
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As rated by our community of reviewers
Coups111's Response to jackwatts's Review
Written on: 24/03/2012
here here they are cowboys because my sofa would not fit through door on delivery it had to be taken back and they have kept £340 back from my cash 30% what a rip off, wish i knew what to do