very pleased with quality of item and delivery very very disappointed item reduced 50% 4 days after ordered.

I purchased two Jali drum chests at a very reasonable price from House of Bath, both arrived in perfect condition three days earlier than the stated delivery time.Its a shame that most of the reviews within this website are negative as I'm sure there are many satisfied customers that haven't bothered to take the time to share their opinion with other prospective customers. In my opinion I have received a first class service from this company and wouldn't hesitate to purchase from them in the future

I ordered ladies Regatta snow boots which arrived in terrible condition, black and moldy. Contacted House of bath and courier came to pick up the boots next day and I was sent new pair within couple of day, very good customer service. Boots were great lightweight and very warm in the snow.

bought tioletloobrush new England desiegn to match two cupboards with draws large/ and draws unite/ looseat/ toilet roll holder lo brush first time used brush broke off as soon as used screw fixing not strong enough to hold brush on to handel very disappointed with this product every thing else very pleased with customer number q7285895

One star given, as at least the three Window Christmas Candelabra arrived at our home. Each of these items cost £17 plus. One of the candelabra worked, however it was obvious that they were cheap Chinese tat - not worth £5 each. The other two items were so poorly constructed that one never lit, and the other rarely when held with insulation tape as the wiring was faulty. Cost incurred over £50. I e mailed several times and received a standard message that they would get on to me within a said time. Did I ever hear from them? No! That's the way they operate. They sell rubbish and don't honour consumer rights. DONT USE THE COMPANY AT ALL. YOU HAVE BEEN WARNED. If only I had read the reviews myself.

Ordered an Xmas present from the catalogue early December 2014. It was delivered by Hermes, smashed to bits. Called House Of Bath to arrange collection. No collection made. Phoned the next day to chase up, Hermes eventually collected the following day, 3 days after initial delivery. Called House of Bath to arrange a replacement to be sent out, but they advised they cannot do this until they have received the returned item and processed my refund. I was very confused by this, and explained this was a Xmas present which would not be delivered in time now. They advised it can take up to 14 days to process a refund. They also advised there was no tracking function on returned items, so I decided not to order the replacement until the refund had been received. On the 8th January 2015, having received no refund, I called them to see what was happening. They advised they / Hermes had lost the return item, so no refund had been processed. However, they did at this point agree to send out a replacement item, as long as I paid for it again, and they assured me they would refund the payment for the initial order within 24hrs. Feeling nervous about having any kind of dealings with them, I foolishly decided to take their word, and made another payment for the replacement item, and waited for the refund for the first order to hit my bank account. The next day, I checked my bank account to see if the refund had come through. I was HORRIFIED to see that not only had they taken the payment for the replacement item (fair enough), they had not refunded me, but charged me again - so I have now paid 3 times for one item, which was finally delivered today, in the middle of January, undamaged. I called them today to explain the situation, and they agreed they have overcharged me by debiting the payment 3 times from my account. I am awaiting a refund from them again. If you are reading this House of Bath, please be assured I am contacting Watchdog, and if I do not receive the refund promised by the end of the week, I will also be contacting the Police.

My mum ordered 2 items weeks ago. One was a wallet which was supposed to have initials of my brother's name on. This was for a Christmas present which arrived in due course but without the initials on, so needless to say she was very disappointed. The other item has still not arrived and my mum had been told to expect it in the middle of January. She will never order anything from House of Bath again.

Take my advise House of Bath stop dealing with My hermes the courier delivery firm as they are not trust worthy. It is a shame that you have lost me as a customer.

I have had a parcel delivered to my home - squeezed through the letter box even though it was too big and not for me or for this address as I have never dealt with this company. Having called them and asked for the parcel to be collected - call cost 10p + per minute as I have a mobile - guess what the parcel is still here days later!! I think they owe me an apology at least, reimbursement for the phone call - I think not - what should I do with this parcel - bin it I think!!

They do not deserve a star at all. They take your money even when the goods are not in stock then send you a letter telling you they aren't in stock. Are making a profit on your money by keeping it before they refund you. When you ring up is 0871 number god only knows how much that costs are MAKING MONEY by by false representation!!!!

I ordered two pairs of therapy shoes, was not told that they did not have them in stock until I got emails telling me I was being sent something completely different in different colours, when I rang to ask why. I was told it was because the items were out of stock and they probably weren't being replaced so they thought they'd send me the other colours as a replacement. I pointed out that if I paid for oranges I didn't expect bananas in their place - Be advised Don't use them, they are useless.

Return items never collected very poor service keep you waiting in for collections that never materialse

I ordered an item of furniture on behalf of my parents, who live 250 miles away from me, requesting that it be delivered directly to them. When it didn't arrive I telephoned H of B to chase it up to be told they had received it back as delivery had been refused.Not surprising as they had sent it to the wrong flat number.(H of B hadn't bothered to inform me there was a problem.) I went through the correct delivery address twice on the phone, spelling it out and confirming the details. It was delivered almost a week later to the wrong address again - mine - 250 miles away ! It is presently taking up space in my house until I visit my parents and deliver it myself. I won't be ordering from them again.....

Without any doubt the worst online shopping experience of my life. 1) you will have to wait over a month for your goods, this is a fact. I stupidly used them twice allowing benefit of the doubt for the first time. Never again. 2) they are quick to debit your account even though they know product is out of stock. 3) never ever do they let you know what is going on. 4) they will ignore every email you send them 5) I guess this can be classed as robbery if you have paid for something and it hasn't arrived. 6) the first order which I received was street market quality. You have been warned, don't use House of Barf.

The attached is a copy of an e mail message sent to House Of Bath on 10th April 2014. I would suggest it explains itself. 'Message':- Excuse me for asking but do you ever reply to your incoming e mail messages. Since last Saturday I have sent you 3 emails none of which have even had a proper response, let alone an answer or comment. The first message was sent via your ’contact us’ sight, for which I did receive the usual automated response of ‘Thank you we have received your message and will answer it as soon as possible’. Which does not allow you to see your original message again, or have a copy to use again if necessary, unless you specifically either save, or print it, before sending. The second and third messages were sent on Tuesday, from this sight, as chasers for the original message. Again, up to now, neither have created any response whatsoever. I will try again to make my comments, as near as I can recall, from my first message, and hope that you will send some sort of positive response with regard to its contents. Message:- Last September my wife kindly purchased for me a large letter keyboard to use with my computer, which she gave me as a Christmas present, so it has only been in use for a little over 3 months.. The item number as far as I can work out is ‘UW765 – product code P120922. My wife’s customer No is X76198**. The label on the parcel carries a number – 2349840230 U 3708935 D-014231 , which may, or may not, be relevant. I regret to advise that, in my opinion, the item is of very poor quality. Several of the keys have already worn to the extent that I have been forced of overwrite on the keys with a marker pen to enable me to continue seeing them. I do have a sight problem which is of course the main reason for wanting a large letter keyboard. Also would comment that a number of the keys are already sticking badly, which makes it impossible for me to have any confidence in using the keyboard. I notice that the item no longer appears in your new catalogue, so there is no point in my requesting a replacement, apart from which if it were to be of the same poor quality as the keyboard I have, it would soon be useless again very quickly, for the reasons I have already stated. Because of this I have already been obliged purchased an alternative keyboard from another source, which comes with a guarantee of user life. I am therefore requesting, via this e mail, a full refund for the item mentioned here (£13.95). I will return the item in its original packaging, if you could sent me a postage paid label to enable me to send it back please. I don’t see why I should pay to return a poorly made item which I consider unsatisfactory. I thank you in anticipation of your responding positively to this message. Be assured I do have a copy of this message. 'End of message' To date I still have not received any response whatsoever again.

Received a big face watch for Xmas. It looked attractive. Then it fell apart within the first month, first the strap then the pin holders for it. Am now trying to return it and get my money back. In my view poor quality goods that don't last 30 days are unsaleable and shouldn't be marketed. Feel duped and wished I'd looked at this website before I ordered. The suction hooks fall down too. The hot water bottles never materialised.

Ordered 2 items, one still hasn't arrived 2 weeks later. The other arrived damaged, it took 20 minutes of arguing on a paid for complaints line to get a replacement sent and I had to pay again. Collection of other item was confirmed but did not happen and now the replacement has arrived also damaged. Just gritting my teeth to ring them again and have another argument. Save yourself the hassle, it is cheap stuff because the quality and service is poor, do yourself a favour and go elsewhere I wish I had!

Both. Of our delivers come on time, all we're wrapt very well,delivered by very helpful deliver men in bad weather and a good smile . Will certainly recommend The house of Bath to all my friend