Pets at Home Reviews - www.petsathome.com

★★☆☆☆
1.9 / 5
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★★☆☆☆

“Need to be trained”

Written on: 27/04/2018 by McDaniel97 (1 review written)

Took 2 springer spaniels for a wash and haircut. Cost £84 and we could have done a better job with no training! Barely trimmed the hair on one of them and the jobs done on their ears are appalling, taken too much off and haven’t even evened them out. Wouldn’t go back again… Read Full Review

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★☆☆☆☆

“Dog gromming”

Written on: 26/04/2018 by Alia91 (1 review written)

We took our 14 week puppy to have his first bath and groom session, we had watched the video provided online and decided we would book an appointment! He is a cockapoo and has very curly hair. We picked up and didn’t know how to respond! The cut is appalling he has one side of the fur around his face longer than the other side and they cut a bald patch in between his eye brows, and does not look shiny as the video showed and he does not smell any different! Since he has come back all he has… Read Full Review

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★★★★★

“groom room service”

Written on: 16/04/2018 by Brucelee7 (1 review written)

I visited the Camden road Groom room,with my disabled 1 year old cat.He needed hair matting removed.The staff were kind and helpful.They advised me about cat grooming and did a lovely job.a very happy customer and cat left that day.They were superb… Read Full Review

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★★☆☆☆

“You need to cut prices down”

Written on: 27/02/2018 by SylviaOrtiz368 (1 review written)

My dog looks great normally when i take her to rotherham pk gate.for a hair cut and i dont mind paying the price £40.but when i picked her up last week .i wad shocked i should have told the girl who trimmed her but .i can get a better cut that is for £20.my dog had been cut realy short and they had left stomach bare which we asked them to leave abit of hair on with this cold weather .not good… Read Full Review

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★☆☆☆☆

“The groom room Colchester avoid!!!”

Written on: 25/02/2018 by Tjo123 (1 review written)

New manager in the Colchester store rude !!! Unhelpful common avoid Been going since 2016 once a month since the new manager has put her stamp will never take my dogs there again!!… Read Full Review

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★★☆☆☆

“Medical issues ignored/ Bad groom - Waterlooville Branch”

Written on: 24/02/2018

Totally ignored agreed action, as in dog was not to jump, following hip surgery. Agreed he would be lifted. Turned up early to see them make no effort to lift him and led him off a platform, with the need to jump. No care taken at all. The standard of clipping was also substandard due to "We left his tail as we forgot to ask you what you wanted". They basically did a short cut of around 2 ins at the base of his tail (top only) and left the rest. He was basically clipped short and left with a… Read Full Review

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★☆☆☆☆

“Groom Room”

Written on: 20/02/2018 by AquariusGirl (1 review written)

Have taken my little dog to Bletchley Shop for over two years , trims were not bad but the last one two weeks ago, was the worst one ever, l went back to complain because new blades were put in clippers and used on her tummy and around her privates , she was in agony for a few days , cannot believe someone who is supposed to be a groomer would do anything like that, she had are ring around her privates and then it went scabby in fact it still is , so l will not be going back there, think the… Read Full Review

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★★☆☆☆

“Over Priced.”

Written on: 29/01/2018 by Averie119 (1 review written)

I’ve been using the Groom Room in Hull for my dogs last few grooms. We’ve recently got a new puppy and unfortunately, unlike every other groomer in my area the Groom Room doesn’t offer a discount for two dogs so we will not be using them anymore. At £40 a groom it’s prettty expensive for two dogs that will need regular grooms due to their coats. The grooms themselves have been ok, nothing special for the price you pay and one of the girls on the team is pretty arrogant and a bit of… Read Full Review

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★☆☆☆☆

“Groom room kilmarnock”

Written on: 21/01/2018 by Rumble61 (1 review written)

I took my 19 week bedlington to get groomed fist lady said she doesn't clip puppy's till they are 6months but when we took him it was a different groomer she said he need clipped so we said ok at a cost of £ 40. When we went back she called my husband in to say she had cut his leg just to watch it never Evan took it into vet which was next door After 2 day noticed cut was getting worse so went to vet at pet at home refusing to pay for treatment as was caused by groom room manager said that… Read Full Review

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★★★★★

“Great groomroom visit”

Written on: 17/01/2018 by Steevee1969 (1 review written)

My name is coco I am a shi-poo from dundee, I was in today for yet another groom, I have been a good few times but today I chose to keep my coat a little bit longer due to the weather I got great advice from my groomer and she made me feel so calm and comfy. Yet another great visit... Think my owners might rename me fluffy… Read Full Review

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★☆☆☆☆

“hamster death”

Written on: 08/01/2018 by Alexa96 (1 review written)

i purchased a hamster on boxing day and a week later it had died I phoned pets at home up and they had the audacity to tell me in order to get my money back for the hamster which I didn't want back I would have to bring the corpse in as proof what a morbid thing to say I wouldn't recommend anyone buying a pet from there as they are in bad health… Read Full Review

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★☆☆☆☆

“Dog traumatised ”

Written on: 03/01/2018 by McNamaraft426 (1 review written)

We’ve used the groom room in Ballymena many many times and have had no issues. In fact my dog loves to go. This time we had a different groomer. OMG!!!! My poor dog has been left a mess. His nails weren’t clipped, they are still long and pointy!!! His ears haven’t been trimmed. I had to do those myself. In spite of all the boxes being ticked on his check out form. AND IVE PAID FOR IT TO BE DONE His face has so many different lengths it’s laughable and he’s been upset since he came… Read Full Review

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★☆☆☆☆

“Awful service at cannock ”

Written on: 15/12/2017 by Carlo4 (1 review written)

Avoid Avoid! Avoid! Took our shihtzu for his first groom here. I was horrified when I collected him they had completely shaved his head short as can be and left the rest of his body hair long. Looked so hideous then they had the nerve to say they couldn't fit him in to finish it off and told me I could take him to another branch! It Absolutely disgusting! Had to take him to another groomers to sort him out… Read Full Review

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★☆☆☆☆

“GROOM ROOM WATERLOOVILLE STORE”

Written on: 09/12/2017

Took our dog to The Groom Room within The Pets At Home Store Waterlooville and couldn't believe how rude, abrupt and unfriendly a Groomer was towards us and our dog . We have previously visited and found the staff friendly and welcoming after our experience today we will not be returning. If you want a friendly groomers for you and your dog please don't use this place… Read Full Review

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★☆☆☆☆

“Hamster died after 8 weeks ”

Written on: 04/12/2017 by DaliaMcWilliams (1 review written)

Disgusted by the service I was provided. I have had hamsters in the past and I was very sceptical when I was told I had to by them in pairs in the chesterfield branch. I bought 2 robo dwarf hamsters around 8 weeks ago only to wake up yesterday morning to one dead and covered in blood as the other had attacked it. When I rang pets at home to explain what had happened and questioned them as to why they sell them in pairs their response was ‘it’s pot luck they will get on once they start to… Read Full Review

Issyc_543's Comment

Written on: 05/01/2018

DO u fhink it's safe to but animals there cuz I just got a pet rat and concerned since many people have said animals die early ?

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★☆☆☆☆

“Wouldn't recommend at the moment!”

Written on: 08/11/2017 by diGuzman388 (1 review written)

Does anyone know if Pets at Home Groom Room are allowed to surcharge you if you are late collecting the dog. By late I mean about 15 minutes after the call to say that the dog is ready for collection? Usually I have nothing bad to say and especially liked one particular lady in the Plymouth shop but this weekend she was very rude and charged us a surcharge for late collection. Pretty much sure that my dog will not be going there again!… Read Full Review

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★☆☆☆☆

“not impressed ”

Written on: 04/11/2017 by DonavanSutton (1 review written)

I'm not happy with my cockerpoos haircut the body is fine but I do not like how they did the face I gon with my friend too and she says the same this wouldn't recommend going here again :(… Read Full Review

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★☆☆☆☆

“OTT ”

Written on: 02/11/2017 by nofish123 (1 review written)

I called into the walkdwn branch to buy a few tropical fish . Only to find out i have to answer a barrage of questions before they would sell me a fish . Now wouldn't mind if i was a young person being over 50 i was getting more and more offended by the assistants answer or no fish attitude . So walked out . PETS AT HOME YOU CAN BUY LIVE FISH ONLINE THESE DAYS NO QUESTIONS ASK . Get a grip and train staff to use commen sense a simple have you any experiance with fish would do i have forgot more… Read Full Review

Spikermouse's Response to nofish123's Review

Written on: 26/11/2017

Dont be daft. Why does the fact you're over 50 have anything to do with it. If you cant answer questions about the animal you're buying or don't have the patience to answer a question you are a melon. I bet you walked out in a huff because you had no idea what they were asking.

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★☆☆☆☆

“Groom Room Basingstoke - don’t bother!”

Written on: 22/10/2017 by Luciano81 (1 review written)

Took our young Cocker in for a full groom. When we picked her up she had very little taken off but ear lengths neat and feet tidy so paid and left. When we got home I was stroking her ears and long pieces of hair were coming out, then I noticed two clumps behind her ears!, lots more hair all over carpet. She definitely hadn’t been brushed after cutting and they hadn’t cut her with any care! I took her back and they grudgingly re-cut her. Not even a proper apology. I had to drive to the… Read Full Review

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★★★★★

“Best customer service ”

Written on: 09/10/2017

I went into the Clifton Moor York branch of Pets at Home. I was served by the person I dealt with who couldn't do enough to help me. I will definitely be shopping in this branch of Pets at Home in future. Thanks… Read Full Review

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