Pets at Home Reviews - www.petsathome.com

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☆☆☆☆☆

“I am a rabbit owner and stupidly bought a 8 wk old...”

Written on: 20/03/2008 by Madbunny (1 review written)

I am a rabbit owner and stupidly bought a 8 wk old rabbit. In the 5 weeks of owning her I have had to go to the vets for three weeks to be treated for some strange skin disease.
I have since found out how they treat their animals and I will never buy any livestock from them again.
When I complained to the manager they payed for the vets bills, so hit them where it hurts, in their pockets as they seem only too willing to sell unhealthy animals, passing it's problems directly to customers.
The… Read Full Review

358885_Jonnyw's Response to Madbunny's Review

Written on: 13/04/2008

I have to say I think Pets at Home certainly our store in Worcester are excellent. We have had 3 rabbits and 2 hamsters from them and at the end of the day they can't guarantee that any pet would not get ill and lets face it who can? I feel people are basing their opinions of a company based on the individual store and having had a pet from a private pet store I can guarantee you that if you had any problems they certainly wouldn't pay the vet bill (I know from experience) And rabbits are allowed to be sold after 8 weeks because if you buy them when they are to old they generally become independent.

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Edwardh's Response to Madbunny's Review

Written on: 01/09/2008

I have seen how good Pets at Home treat their animals. They take all ill pets to the vets and spend lots of money to treat ill pets. I do not believe that Pets at Home mistreat animals.

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Madbunny's Response to Madbunny's Review

Written on: 23/05/2008

All I can say is what I've experienced with the company. I've since found out that other people have had problems with their animals too.
<br/>You say that you should only buy young rabbits? I do not agree! I've taken on a much older rabbit who is the most loving pet I've ever owned and has never been diseased.

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☆☆☆☆☆

“I purchased a rabbit from the Telford store before...”

Written on: 19/02/2008 by hash brown (1 review written)

I purchased a rabbit from the Telford store before Christmas and imagine my surprise when three and half weeks later, my rabbit had given birth to four babies. Pets at Home assured me that it was the breeders fault and not theirs, they even offered to take the babies from me for free! (for profit no doubt). They couldn't even look after my rabbit let alone four babies!
I am at the moment in the middle of a complaints proceedure with Pets at Home. Rest assured I will never use that shop again… Read Full Review

Madbunny's Response to hash brown's Review

Written on: 20/03/2008

I can't believe they blame the breeder (there is only one by the way, in Essex somewhere, nice big 'factory' I guess)!!!
<br/>They really couldn't give a monkeys could they?!!
<br/>
<br/>Who have you complained to as I've emailed them but had no response.
<br/>
<br/>Thanks

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★★★★★

“I love pets at home”

Written on: 04/02/2008

I love pets at home… Read Full Review

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☆☆☆☆☆

“Will not use the store again, have spent lots of money...”

Written on: 24/01/2008 by samantharey (1 review written)

Will not use the store again, have spent lots of money there in the past years, but thats it. Support your local pet shops!! Best thing at least they are honest… Read Full Review

Madbunny's Response to samantharey's Review

Written on: 20/03/2008

Complain directly to the manager. I bought a young rabbit 5 weeks ago and they HAVE paid the bills!
<br/>Be firm and persistent!!
<br/>I found it best to ring the store and ask to speak to the manager directly.
<br/>Good luck!

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★★★☆☆

“good shop for pet food and toys but think twice before...”

Written on: 21/01/2008 by comment (1 review written)

good shop for pet food and toys but think twice before buying a pet from there… Read Full Review

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★★★☆☆

“so generally im a bit cautios of what i buy eventhough...”

Written on: 20/01/2008

so generally im a bit cautios of what i buy eventhough i was able to refund my rabbit sumdge i will not be able to forget him :(r.i.p smudge)
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★★★★☆

“Pets at Home is a great store. Sadly, every fish that...”

Written on: 01/01/2008

Pets at Home is a great store. Sadly, every fish that I have bought from there has died… Read Full Review

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★★★★★

“As a new employee to a pets at home branch, you're...”

Written on: 22/12/2007

As a new employee to a pets at home branch, you're going to assume I will be very biased. This is, however, not at all the case, it's in the interest of a fair rating that I'm writing this review at all.
Obviously, the quality of customer service/pricing etc depends on the individual branches, but the one I work in is very good on that front. If a queue is ever more than 3 people, we buzz someone down to open another till. We must train in all areas of products and animal care to ensure that… Read Full Review

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★★☆☆☆

“I went into Pets at Home today to try to buy some...”

Written on: 02/09/2007 by sharonsjuk1 (1 review written)

I went into Pets at Home today to try to buy some lights, a filter, heater and stand etc for my tropical fish tank. We found what we wanted, but as these were quite expensive, they were in a locked cabinet. We waited almost an hour to speak to someone who could get the products out and answer a question about the lights, while the one person who appeared to be working on the floor talked to her friends. After asking the one other person who appeared to be working that day whether anyone was… Read Full Review

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★★★★★

“We went there to purchase a pair of Dumbo rats. The...”

Written on: 22/04/2007 by misty1234 (2 reviews written)

We went there to purchase a pair of Dumbo rats. The member of staff that helped us was friendly and confident with the rats. The rats themselves were friendly, and they had been handled often and well.

We were in the store for about an hour, and we got to handle and play with the rats, and we were give lots of help and advice!

Unfortunately, after a couple of weeks, one of our rats got a bit snuffly/sneezy. We rang the store, and they said to take him straight to a vet and they would cover… Read Full Review

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★★★★★

“I went in to Pets at Home last night as we have...”

Written on: 16/03/2007 by AndreaG (242 reviews written)

I went in to Pets at Home last night as we have recently acquired a puppy and I needed some bits and bobs, including a name tag.
I did the shopping that I needed to do, which I found everything that I needed easily and quickly.
Then to the tag, I wanted one from the machine that they have, so I asked the lady behind the counter and she said that you buy the tokens with your shopping then off you go, put your info in etc and there you have it.
Sounded easy enough, but as I was finishing paying I… Read Full Review

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★★★★☆

“I have never had a problem with 'Pets at Home' in...”

Written on: 08/01/2007 by djeva1 (51 reviews written)

I have never had a problem with 'Pets at Home' in Norwich. There are about 4 of these stores dotted around the city. Each store has a wide range of books about many different types of pets, plus many types of cages, aquariums, toys and treats. But even though the staff are friendly, they tend to have a lack of knowledge about the animals themselves and their needs. It would be best if the staff did some training on appropriate animal care, feeding habits and suitable toys etc., based on all… Read Full Review

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★★☆☆☆

“I have been purchasing rats from this store for a few...”

Written on: 02/01/2007 by sexymoo (8 reviews written)

I have been purchasing rats from this store for a few years now. I do not have experience of any other animals from the store, but I did try to buy a rabbit there once, but I like to ask where they have come from, how old they are, what sex they are etc. When examining the rabbit I had to point out that the supposed female rabbit I was holding was definitely a male. Unfortunately, Pets at Home disputed this, so I decided not to purchase him.

I have also noted the store selling male… Read Full Review

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★★★☆☆

“Overall I find Pets at Home are market leaders and...”

Written on: 25/08/2006 by Anonymous101 (1 review written)

Overall I find Pets at Home are market leaders and will continue to use them in the future. When I bought my pet budgie Eddie, the lad told us it would last for about 5 years or so. I bought him in 1999 and he's still going strong, he's got a lovely plummage and he's real chirpy, definitely been value for money. The goldfish and guppies are great buys too, reasonably priced, very durable and don't require too much attention. Great Pets. Buy yours today!!!… Read Full Review

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★☆☆☆☆

“I find the bad point about Pets at Home remarkable. My...”

Written on: 02/06/2006 by MrRee (15 reviews written)

I find the bad point about Pets at Home remarkable. My daughter wanted a pet and she found one at a Pets at Home Store. She loved it and I said we would buy it, but if we took it there and then we would have to leave the animal in a very hot car. I offered to pay and collect in 3 hours time. They would NOT do it!!!!! AMAZING!!??

Anyway, I wouldn't allow the animal to suffer, so I told my daughter that we would return and buy it later... BAD NEWS!! We arrived and they had SOLD it to someone… Read Full Review

Lemonboy's Response to MrRee's Review

Written on: 20/06/2006

I think that it depends which Pets at Home store you visit, for example I work at pets at home and am aware of the policy that states we cannot reserve livestock. I think that the store in question took this policy a little too far, in my store I am happy to reserve livestock for a matter of hours, so long as the animal is paid for in advance. I do not think it's appropriate to reserve animals overnight.

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Flyguy's Response to MrRee's Review

Written on: 25/02/2014

I feel a happy compromise could have been met on this occasion, if the purchaser(MrRee) had been willing to pay upfront with a cash / card payment, I do feel the store could have 'held' the animal in the interests of both good customer practice and the well being of the animal. It would be interesting to have a specific date of the intended purchase and to cross reference this with meteorological records to ascertain if the weather was indeed hot enough to potentially impair the health of the animal. I do feel MrRee has probably added stifling heat and crying kids to give his 'complaint' a little more credence whilst in actual fact he was probably fuming over family Ree's foolhardy and ill advised 65 mile round trip. In conclusion 'reserving' animals on a whim without payment is a non-starter for me in any pet store. To have the option to point a loads of mammals and fish and inform a sales assistant I'll be back later, tomorrow, whenever to pay is utterly preposterous, I'm sure we can all agree on that score. Though I do feel a pay and return in a bit could be a workable concept in certain instances, what if the animal had died during the 'holding' period, now there's a minefield not previously debated

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Mrree's reply to Flyguy's Comment

Written on: 25/02/2014

If the animal died in the few hours I was asking for then it was unhealthy in any case .... that's put that to bed.
On the day in question, the heat in a sealed car would have been stifling .... you can look at the stars, the weather maps and feel your bumps if you wish to be that intense.
1 disappointed child ... yes, your suggestion that I was making that up is your opinion and is as wrong as your post is questionable.
Thanks for turning up 7 years late to add your wisdom however :-)

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Flyguy's reply to Mrree's Comment

Written on: 26/02/2014

it's a typical human tactic, that the plaintiff will utilize certain variables which are often outside the control of the intended target of the rebuke
this is of course to ultimately sway or give further credibility to a particular point of view. Extreme weather conditions, saddended youth's, leg fell off........at the end of the day all that matters is that you sought to enter into a binding contract with Pets at Home to purchase a living creature and failed to close the deal without problematic consequences incurred on your part and that is where Pets at Home I feel, need to take a look at themselves. I'm sure most larger chains of stores have operating policies which staff particularly on the 'shop floor' must adhere to, but for me there is and always will be a place for the personal touch, each customer is an individual and for that reason a blanket policy will at some point fall short or outside of a particular customers requirements. That said I recently bought a 5ft 'stratch post' in the guise of a comedic mouse for my cat and the lad said that if I was parked in the car park he would carry it out for me, as I was struggling with a few other items, I couldn't fault the staff in my local store, both knowlegable and helpful

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Mrree's reply to Flyguy's Comment

Written on: 26/02/2014

Are you for real?

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Lee2008's reply to Mrree's Comment

Written on: 26/02/2014

To think this debate began nearly 8 years ago really is a sobering thought. 

 Who would of thought we'd still be discussing the finer points of pets at homes customer policies and staff practices when he told us of his unpleasant encounter back in 2006? Certainly not me.

 Look at the events that have happened since he wrote his review. 

Saddam Hussein, colonel Gadaffi and Osama bin Laden have all been captured and killed. We've had pope Benedict step down and a new pope elected. We've had a royal marriage and future king born. We've had uprisings in Syria and Egypt. We've even had the first black president elected. 

In the world of music we've lost stars like Michael Jackson and Whitney Houston. We've lost Nelson Mandela I could go on. 

 A beam of light leaving earth when this pets at home review was written would now be around 45 trillion miles away in interstellar space approaching the brightest star in the night sky Sirius in the canis major constellation. Kind of puts it into perspective when you look at it like that I think. Anyway.....

 I would expect whatever his intended pet was would now likely be dead anyway as the longevity of small rodents is around 2-5 years, so at least he's saved his daughter from the heartache and anguish of losing a pet. Does the death of a cherished pet outweigh the joy you have from owning one and it becoming a member of the family? Speaking from a personal experience, i believe it does. 

 I suspect his daughter probably isn't interested in small mammals anymore anyway. I would expect her attentions now to be focused on further education or employment. They're what matter now, not daft pets and I bet she wouldn't have cleaned the cage out, you know who'd have had to do that don't you? Yeah you got it in one there. 

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Mrree's reply to Lee2008's Comment

Written on: 27/02/2014

Hilarious and accurate .......

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Flyguy's reply to Mrree's Comment

Written on: 27/02/2014

a highly stimulating, enjoyable and impassioned commentary,
yes who’d have thought that a candid review symptomatic of countless thousands customer service appraisals listed within these pages would continue to stir up such good quality customer focus contemplation and debate some 8 years on,
I trust I’m not speaking out of turn when I consider that this web page provides a fitting epitaph to the beloved rodent or small mammal that sparked such fervent discussion
Your chortle inducing synopsis of major world proceedings that have occurred in the elapsed period of time delivered a considerable sobering effect
We now live in the age of cloud storage, where an ice cream sandwich and a jelly bean are now more likely to refer to smart phone operating systems than tasty after dinner treats, 8 years ago needing a tablet probably referred to a requirement for pain relief not the purchase of the latest must have gadget
This latest activity has made me consider my own circumstances and how old father time halts for no man and how fortunate we are to share reviews such as MrRee’s original piece. We are privileged to have these snippets of information that make known what is significant to individuals at a particular moment in time.
As a father of two small children I can now fully empathise with an incident that would incur distress on my own children, having revisited previous postings across this site I have to question my motives for being involved here, particularly in the commenting arena, kind of agreeing but ‘poking the hornet’s nest’ from time to time
Yes, pondering that little rodent or other unidentified mammal for a moment has had a profound effect on me.
In many ways I consider him (or her) my ‘virtual redeemer’ and under that rationale I shall return to a further extended period of sabbatical inactivity

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Flyguy's reply to Mrree's Comment

Written on: 28/02/2014

you always have to be careful when using such variables to corroborate your customer experience, inconsistencies will be the death knell of the validity of your account of events in the aforementioned Pets at Home store.

I think what I am trying to say is that loading a customer service critique with such a heavy emotive focus such as that of a demoralized juvenile can certainly add meaty substance
to what I consider the 'bones' of the issue, but likewise can
severely impair, if as in this instance other key elements of the critique contain inconsistencies,
for instance, on the 29/08/2006 you state a 65mile trip to store, replaced by a 160mile+ journey on 21/02/2007, revised to a 'a 40 mile round trip 16/04/2008, if you’re going to debate independent perspective yet be liberal with the simple positioning of your home to store which has let it be said, a key element of your vexed mindset throughout, then what other factors within your original account could be considered embellished ?

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Mrree's reply to Flyguy's Comment

Written on: 28/02/2014

You need help .......

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Lee2008's reply to Mrree's Comment

Written on: 28/02/2014

Firstly I'd just like to stress how glad I am that he took the time and effort to write the review all them years ago.

With the benefit of hindsight I can now see the bigger picture. Pets at homes policies regarding the commerce and consumerism of small mammals isn't that important. When the review was written in 2006 I was a staunch supporter and ally of the author. The passage of time has somewhat distorted the original views I held at the beginning of this thread.  Although I still disagree to some extent with pets at homes policies, especially them asking you to provide personal information such as email addresses and telephone numbers before purchasing a pet, I do now feel when you desire to own a pet, go and have a look around, there's more than one pet retailer about, and make your purchase there and then if you find the right pet. Although sometimes it would be "handy" to be able to reserve a pet, you should make the animal a priority in my opinion. I personally wouldn't use pets at home if I could help it, I've found some of the staff to be patronising, and unknowledgeable. I'm a keen aquarists (fish keeper) I've seen aquariums with "mixed Malawi chiclids" written on the glass. I've noticed a trio of Cyrtocara moorii. I've summoned the assistance of a member of staff and asked her to catch and bag the trio of fish I've just mentioned. She didn't have clue what I'd said, I might as well have spoken in Latin or some other ancient dialect.

To give the sales assistant a clue I told her "the ones with the a nuchal hump and bill-like mouth, which resembles that of a dolphin" she then proceeded and asked me to point, I then cancelled the transaction and left the premises.

 I now use a specialist african cichlid retailer in county Durham for my aquarium needs, which I found online.

 In this age of super fast fibre optic 4G wireless wifi it's so easy to check stock, and compare prices on almost anything from the comfort of your own home on a computer or on the go from a smart phone. My advice now would be,  Do a little homework first before any significant purchase not just for a pet, and reap the rewards when you make a significant saving. 

 I'd like to close by saying a big heartfelt thank you for submitting his review in the first place, and to everyone else for making it the interesting moral and ethical debate it has evolved into over the years.

 I hope this review will still be around in another 8 years for people to enjoy. 

 

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Lee2008's reply to Flyguy's Comment

Written on: 02/03/2014

I must admit, I'm utterly perplexed by the relentless persuit to somehow discredit Mr Rees version of events regarding his review and to somewhat tarnish his credibility and reputation.

 Is Mr Ree in the dock here? Is he on trial? Mr Ree is the victim in this and is being made to feel like the defendant. The almost forensic like pursuit to challenge Mr Rees testimony is not only unnecessary it's also inadmissible. 

 The fact that Mr Ree has minor discrepancies regarding the mileage incurred when he embarked on his journey to pets at home back in 2006 is irrelevant.

whether we agree or disagree with pets at homes policy regarding the facility to reserve a pet, we must respect it and adhere to it. That is a fact.

 Where would be in a world without rules?  

I think the existence of rules keeps people from deviating from the norm for fear of consequences, but if there were no negative consequences for people's actions, people could ideally, do whatever they wanted without fear of retribution or reprisals. All in all, the world is a much better place with the rules and laws that we have in place. No matter how often people complain that the justice system is flawed and geared towards the wealthy, without the system in place the world would be a much darker place.

I'm appealing to the better nature of fellow contributors and would greatly appreciate a different line of inquiry regarding the mileage Mr Ree stipulated he incurred on his journey, and any other minor discrepancies which may have been unearthed. They're not what's important here, It's like he's being accused of heresy. The witch hunt needs to stop here and now so this review can move forward.

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Mrree's reply to Lee2008's Comment

Written on: 03/03/2014

I can see the villagers outside my house with torches and pitchforks - help!

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Flyguy's reply to Mrree's Comment

Written on: 03/03/2014

Once again Lee2008, within your articulate and fluid style, you champion not only ‘reason’, but with good cause appeal for a level of conduct that befits not only yourself but of fellow reviewer’s/contributor’s throughout these pages
Your annotations that the ‘circumstantial’ loaded barbs directed at MrRee must be brought to a halt struck a very tangible penitence over my own recent conduct. Revisiting my latest commentary’s, I feel duty-bound to submit or perchance re-iterate my continuing view that MrRee had justification to be irked with the steadfast application of supposed ‘in-store policies’ that fateful day back in 2006.
Why I rigorously followed a line of investigation which intended to discredit MrRee’s original witness testimony, I cannot at this juncture put forward or fathom a practicable motive for my conduct other than that of one with a mischievous undertone.

Having taken leave of my senses once before, this defective flaw within the character of my computer-generated nom de plume has unfortunately reared its head again after a three year absence, the invigoration of this debate held too strong an appeal to not get involved. My entire ethos from the outset of my time with ReviewCentre was of one of review candour with honourable jousting and witty repartee within the commentary forum, certainly not the pontificating buffoon I have presented to yourself in recent times

It is of noteworthy credit not only to yourself but also the posthumous memory of that ‘little rodent/as yet unidentified mammal’ that you have put me on the right path to a reviewing Shangri-La that I initially sought

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Lee2008's reply to Flyguy's Comment

Written on: 05/03/2014

I'm so pleased that you've reviewed your position and come to your senses flyguy. You've took a step back and realized the error of your ways. It's testament to your good character that you've firstly admitted that cross examining previous comments was unjust, and secondly for recognizing that you have a certain detective/sleuth trait in your personality.

 In my formative years I briefly studied human psychology, now I'm going to go out on a limb here so please correct me if I'm wrong. I believe the recent change in your behavior stems from not knowing what animal formed the whole basis of the original review and subsequent 8 years of debate albeit with a lengthy period of inactivity. Your frustration stems from this. Unfortunately Mr Ree holds the cards in this respect, I suspect he has an ace up his sleeve.

 I'll leave you with a quote from Nobel prize winning playwright Eugene O'Neill.

(with a wink) Curiosity killed a cat! Ask me no questions and I'll tell you no lies.

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Flyguy's reply to Lee2008's Comment

Written on: 08/03/2014

In spite of the imminent demise in his mortal being, Obi Wan Kenobi remarked "I shall become more powerful than you could possibly imagine" as his intergalactic fencing duel reached its morbid finale.

With this in mind, please allow me to put forward my own amateur gumshoe judgment. A view that he is caught between a virtual rock and hard place. The vigorous anonymity that has cloaked his ‘mammal’ purchasing activity from the outset, can now be considered as you precisely comment his only ‘ace’, it could be debated that the continued fervent guarding of this ‘trump card’ so close to the chest is the primary reason why this page has enjoyed such longevity.

The passage of time has allowed the fable of the undisclosed mammal to grow, for it to cultivate its own entity, for reviewers and commenter’s to consider and muse.

However posthumously this reminiscence over the erstwhile mammal has become, it’s worth noting that he has been playing ‘second fiddle’ to not only the original focus of his critique for some length of time now

I would put forward that with Lee2008 in his corner, with Lee2008 ‘taking turn to bat’ on the debate topics this Pets At Home appraisal has thrown up, the authors often near synchronized, dismissive, barb loaded one-liners or pontificating retorts are suitable verification on who was in fact putting in place the quality research, the groundwork, the hard yards.

I put forward that it was yourself Lee 2008 who prevailed with great credit from the boarding license debate, your appeal for ‘evidence’ to highlight how holding ‘stock’ for a short though undetermined period could detract from the current health status of an animal is testament to your gregarious reviewing method.

Is a ubiquitous notion that he has been ‘getting away’ with standing on the shoulder of giants for far too long, really that ludicrous? Whether that be in human form or the animal kingdom.

There is no value to be added ‘playing this card’ at this juncture, why would he potentially diminish his position on his own thread, The power base would shift wholly to the late mammal and in the face of possibly condemning his review page to finally ‘meet its maker’. He would have performed one of the greatest u-turns in living memory as its last act. An epitaphic disaster! Could the man, the father live with this? Reviewicide?

Lee2008 and the posthumous memory of a deceased member of the ‘order of rodentia’ are the ‘phoenix from the flames’ of this near decade long debate.

To fathom out just how the paths of an ardently debated late mammal and that of an articulate, ex-convict, avid aquarist, noble prize winner quoting, former psychology student clash with such spectacular consequence is beyond me!

My recently attained accolade of ‘Review of the Week’, I consider is vindication that my journey to a rehabilitated reviewing state is absolute and for this I give thanks……


“A good head and good heart are always a formidable combination. But when you add to that a literate tongue or pen, then you have something very special.”
― Nelson Mandela

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Flyguy's reply to Lee2008's Comment

Written on: 08/03/2014

In spite of the imminent demise in his mortal being, Obi Wan Kenobi remarked "I shall become more powerful than you could possibly imagine" as his intergalactic fencing duel reached its morbid finale.

With this in mind, please allow me to put forward my own amateur gumshoe judgment. A view that ‘MrRee’ is caught between a virtual rock and hard place. The vigorous anonymity that has cloaked his ‘mammal’ purchasing activity from the outset, can now be considered as you precisely comment his only ‘ace’, it could be debated that the continued fervent guarding of this ‘trump card’ so close to the chest is the primary reason why this page has enjoyed such longevity.

The passage of time has allowed the fable of the undisclosed mammal to grow, for it to cultivate its own entity, for reviewers and commenter’s to consider and muse.

However posthumous this reminiscence over the erstwhile mammal has become, it’s worth noting that MrRee has been playing ‘second fiddle’ to not only the original focus of his critique for some length of time now

I would put forward that with Lee2008 in his corner, with Lee2008 ‘taking turn to bat’ on the debate topics this Pets At Home appraisal has thrown up, the authors often near synchronized, dismissive, barb loaded one-liners or pontificating retorts are suitable verification on who was in fact putting in place the quality research, the groundwork, the hard yards.

I put forward that it was yourself who prevailed with great credit from the boarding license debate, your appeal for ‘evidence’ to highlight how holding ‘stock’ for a short though undetermined period could detract from the current health status of an animal is testament to your gregarious reviewing method.

Is a ubiquitous notion that ‘MrRee’ has been ‘getting away’ with standing on the shoulder of giants for far too long, really that ludicrous? Whether that be in human form or the animal kingdom.

There is no value to be added with MrRee ‘playing this card’ at this juncture, why would he potentially diminish his position on his own thread, The power base would shift wholly to the late mammal and in the face of possibly condemning his review page to finally ‘meet its maker’. MrRee would have performed one of the greatest u-turns in living memory as its last act. An epitaphic disaster! Could the man, the father live with this? Reviewicide?

Lee2008 and the posthumous memory of a deceased member of the ‘order of rodentia’ are the ‘phoenix from the flames’ of this near decade long debate.

To fathom out just how the paths of an ardently debated late mammal and that of an articulate, ex-convict, avid aquarist, noble prize winner quoting, former psychology student clash with such spectacular consequence is beyond me!

My recently attained accolade of ‘Review of the Week’, I consider is vindication that my journey to a rehabilitated reviewing state is absolute and for this I give thanks……


“A good head and good heart are always a formidable combination. But when you add to that a literate tongue or pen, then you have something very special.”
― Nelson Mandela

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Mrree's reply to Flyguy's Comment

Written on: 08/03/2014

If you look very carefully at the Review of the Week Award you will find that the word Review actually reads FREAK ........

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Lee2008's reply to Flyguy's Comment

Written on: 19/03/2014

Sometimes in life it's not always a bad thing to retain an air of mystery. 

Imagine after hundreds of years of baffling leading scholars and linguistics experts some boffin solved the Voynich Manuscript puzzle, or someone captured the elusive large, hairy, bipedal humanoid, know as sasquatch in north America and Bigfoot, here in the UK.

Mathematicians have pondered Goldbach's conjecture since 1742, one of the oldest and best-known unsolved problems in number theory and in all of mathematics. 

 I don't think the manager of the loch Ness lodge hotel in Inverness would be too pleased if the the whole loch Ness mystery was proven to be an elaborate hoax. 

 I suppose what I'm saying is, some thing's are best left as mysteries or unsolved. It adds to the romance and gives them immortality. 

 From the outset of the review the animal(s) were never named by species. Many theories were put forward and subsequently rejected or dismissed by the author. I admit that I was a one time champion and torchbearer regarding solving the pet(s) identity.  

 In the years that have followed, If I'm honest it's never been to far from my mind. I've resigned myself that the closest I'm gonna get to knowing is taking a trip to pets at home and taking a look around and thinking " It was something that's in here now" every rodent is a suspect, then I start to think did the original £70 outlay MrRee mentioned include housing the animal(s)

 I've changed my philosophy since the inauguration of the review. I've read books by Friedrich Nietzsche and Søren Kierkegaard that have changed my perception of what is important and what is not. This whole saga has taken me on a personal journey of self discovery. It's raised more questions than it has answers.

 What started out as a review of pets at home, as evolved into what I'd now like to call the Reè paradox.

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Flyguy's reply to Lee2008's Comment

Written on: 21/03/2014

much food for thought.......

the philosophy of time is a passion of mine and I affiliate myself with the renowned 'B-theorists', D.H. Mellor and J.J.C. Smart who believe that the past, the present, and the future are equally real.....

This review for me is a continuation of a lengthy metaphysical dispute that has raged between both the A-theorists and B-theorists reaching back to the ancient Greek philosophers Heraclitus and Parmenides, when we pause for a moment and consider the importance and relevance of a possible MrRee identity reveal.

For my own part however, the importance of such an 'entity definition' is as 'unimportant' today as it was 'important' back in the mid noughties', we could argue that this review also brings about contemplation on the study of epistemology, paying particular regard to how it relates to the connected notions of truth, belief, and justification.....

From the outset of this review, I coveted knowledge, but my studies have brought about an alternative approach, I buy into your "some thing's are best left as mysteries" theory.....

I recall an incident many years ago when I marched into a Pets At Home store with a resolute determination to 'crack the case', armed with only a Rene Descartes "I think therefore I am" attitude, I doubted everything in order to figure out what I could know with absolute certainty. Dismissing rabbits and other 'domestic' animals with ruthless abandon, my instincts always leaned to the more 'exotic'. But my readings allowed me to leave behind this episode of my life.

The aforementioned Heraclitus is accredited with “One cannot step twice in the same river.”, I feel this quote is a fitting tribute to the emotional soul searching rollercoaster of a philosophical journey that MrRee's work has brought about

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Lee2008's reply to Flyguy's Comment

Written on: 22/03/2014

It's going to be interesting to see how MrRee is going to play this. For me, these are his options....

He comes clean and reveals the identity of his intended purchase, in the knowing he's probably in all likelihood going to extinguish this thread. That would be akin to a samurai warrior committing Seppuku, a form of Japanese ritual suicide by disembowelment. Part of the samurai bushido honour code.

 He could perhaps, devise some sort of a cypher that we could attempt to decrypt similar to that of the zodiac killer who terrorised California in 1960s, although parts of zodiacs cypher still remains unsolved to this day and was never apprehend. We could all be like modern day Alan Turing's with the enigma code machine, albeit without the conviction for homosexuality. 

 He could maybe agree to reveal the identity on a set date at some point in the future if he so desires, or perhaps he will decide to take his secret to the grave with him, and exercise his right to silence, leaving the thread precariously placed, teetering on the edge of oblivion

  Will he offer an explanation as too whatever course of action he decides? We've hit a cross roads on this thread and the ball is firmly in Mr Rees court. 

 It's going to be interesting too see how this pans out for anyone still involved in it. wheather your neutral, impartial, envolved, or members who've stumbled across this and haven't contributed, but like myself have been captivated by it. Even the moderators must surely be eagerly anticipating which way this is going to go. 




 

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Flyguy's reply to Lee2008's Comment

Written on: 25/03/2014

Taking the opportunity to peruse the script of this discussion once again, I trusted that a period of measured rumination was perhaps required to move this debate forward in the longer term,

However, just a mere 48 hours into a self-decree of absenteeism, I experienced a ‘train of thought’ which may offer a new perspective to this discussion

Reading through L. Frank Baum’s, The Marvelous Land of Oz, the line “how very wet this water is.”, struck a very real resonance with me

The clandestine element of this thread has flummoxed contributors, arbiters and supplementary visitants equally for a near decade and the process of time passing has acted only as nourishment for the ‘Ree’ fable

Many of the world’s great unexplained mysteries typically have clues and evidences concealed within the transcript, I speak of the undeciphered ‘Voynich Manuscript’ or perhaps the unexplained ‘Shugborough carvings’ on the 18th-century ‘Shepherd's Monument’, which one theory suggests could be a clue or code left behind by the Knights Templar regarding the whereabouts of the ‘Holy Grail’

Though I firmly doubt we are examining an un-cracked cipher text here, I do consider that contributors to this page have been apportioned a huge and stunning misdirection

My reading of the L. Frank Baum excerpt “how very wet this water is.”, triggered an sentiment that we have to a certain extent, 'undetected the obvious here'

Is it a coincidence that a reviewer who chooses the moniker ‘MrRee’ inspires such a long running deliberation with his very first review? Perhaps a mere quirk, a foible or idiosyncrasy, well I would liken the probabilities involved here with me naming my child ‘Hat-tricks’ and then little ‘Hat-tricks’ going on to achieve a positive feat three times during one game on a prestigious international stage

The unimaginative and mundane subject matter of the piece provides an ingenious engine for the ruse to be cultivated and developed.

I’m beginning to doubt whether the actual visit to Pets At Home took place in the first instance. The computer-generated appraisal forum has offered the opportunity for such theorists to plant these cybernetic scenarios and for us to be left ‘chasing virtual shadows’

“Oh, what a tangled web we weave...when first we practice to deceive.”
― Walter Scott

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Lee2008's reply to Flyguy's Comment

Written on: 25/03/2014

Well, you really have put the cat amongst the pigeons with that perspective flyguy. 

 I also share your passion of the philosophy of time , I've subsequently been pondering the longevity of this thread, when examined thoroughly I don't believe 8 years really is that long. Please let me explain why. 

 To make things easier to comprehend, I like to adopt a more scientific approach with the help of cosmology in certain aspects and use analogies to give others a sense of time and scale.

 Imagine our solar system is the size of a 10p piece. Our nearest star other than our sun is 2 football pitch lengths away. There are approximately 400billion stars in our galaxy the milky way. Imagine all the stars in the milky way are all the same distance apart from each other. Bare in mind, this is just one galaxy, some galaxies contain over 100 trillion stars. It would take 2.5 million years traveling at the speed of light to reach our nearest spiral galaxy andromeda, and it is estimated there are over 170 billion galaxies in the observable universe. This is as far as we can see, light from galaxies further from the observable universe simply hasn't reached us yet. 

 In the scientific community it's widely accepted that the big bang occured 13.7 billion years go, with this in mind, imagine the birth of our universe on a 24hr scale,  if the big bang occurred at 12:00am and it is now 11:59pm the dinosaurs lived one 10th of a second ago. With this bigger picture approach I've adopted in mind, I suppose the 8 years this thread has been active for kind of pales into insignificance when held up against the birth of galaxies and the formation of stars. Fossil records show us the the very first rodents appeared some 66 million years ago, which going back to our scale of the universe model, is only the blink of an eye ago. So even the prehistoric ancestors of Mr Rees intended pet haven't "really" been around for that long. When you think about it. We've only made a meagre 8 orbits of our sun since the start of this. 

Let me leave you with one of my favorite quotes.....in your best computer synthesiser voice......


"We are just an advanced breed of monkeys on a minor planet of a very average star. But we can understand the Universe. That makes us something very special"


      Stephen  Hawking CH CBE FRS FRSA

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Flyguy's reply to Lee2008's Comment

Written on: 31/03/2014

Correct me if I’m wrong but I’m surmising that your ‘meagre orbits’ and ‘blink of an eye’ perspective is derived from the relatively short term humans are typically allocated on Earth in relation to the considered age of our ‘Blue Planet’ and the research of interstellar space distances

Studies suggest we share this third planet from the Sun, the ‘World’ with something like 8.7million species of plants and animals, many of these species would consider 8 orbits of the the Sun a very lengthy measure of duration.

Take Houseflies or Bee’s two of the most familiar insects in the world, with a life expectancy of just 4 weeks, 8 meagre orbits could witness more than 104 generations, this is of course without factoring in the self-sacrificing actions of the worker bee whose short lifespan is reduced even further with the hively duty of deterring attackers by stinging them

Many species of Mayfly would consider a lifespan equating to just 0.27% of a calendar year quite the achievement and with research telling us that certain Mayfly species may shuffle their mortal coil after just 30 minutes we could put forward a hypothesis that more than 140,000 generations of mayfly maybe required to witness the passing of 8 ‘meagre orbits’, the same generation of human life could arguably take more than 10,000,000 million years to witness

When you begin to consider that there are in the region of 1,000,000 species of known insects. But insects are only one type of arthropod and that there are about 1,075,000 species of arthropod but arthropods are only one type of animal and there is about 1,500,000 species of animal, you begin to realise what a very unique mammal we continue to muse, reflect and mull over

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Lee2008's reply to Flyguy's Comment

Written on: 01/04/2014

The perspective I used was a concept called the cosmic calendar. This concept was popularized by Carl Sagan in his  Pulitzer Prize winning book "The Dragons of Eden"

 It's essentially a method to visualize the vast history of the universe in which its 13.8 billion year lifetime is condensed down into a single year. At this scale, there are 438 years per second, 1.58 million years per hour, and 37.8 million years per day. 

There are 31,536,000 seconds in one year. The universe is 13.8 billion years old. Sagan simply divided the the age of the universe by the number of seconds in one year. From these figures we can scale the history of the universe down further to one day by working out that there are 86400 seconds in one day. Using Sagans earlier figure of each second in a year equals 438 years, we can work out that each second in one day equals 37,843,200 years.

 The Cretaceous–Paleogene (K–Pg) extinction event, was a mass extinction of some three-quarters of plant and animal species on Earth—including all non-avian dinosaurs, this occurred some 66 million years ago. It marked the end of the Cretaceous period. Using arithmetic I have now worked out that on the 24hr scale the dinosaurs actually became extinct 1.74 seconds ago and not the 10th of a second I originally quoted. (That figure was given to me by a science teacher) 

Please accept my sincere apologies if anyone feels I've misled them. I can assure you it wasn't deliberate. I accept I was naive to believe what I was told by a teacher at secondary school, with the benifit of hindsight I should of questioned his method and logic.

 The meagre 8 orbits of the Sun I quoted was not a deliberated attempt to belittle insects, gastropods or arthropods in anyway. This certainly wasn't my intention. It was based on the fact that the earth is estimated to be 4.4billion years old and in this time would have made 1606000000000 orbits of the Sun, since the insecption of this thread we have orbited our sun 8 times. 1606000000000 - 8 = 1605999999992.

  Us humans, or to be more precise, Homo sapiens reached anatomical modernity about 200,000 years ago. Using the cosmic day universe scale equates to 0.00528496533 of one second ago compared to the 1.74 seconds since the extinction of the dinosaurs.

 The average time it takes for a complete human blink is about 300 milliseconds. 

There are 1000 milliseconds in a second, so 300 milliseconds is 300/1000 or 0.3 seconds. So on the cosmic 24hr universe scale us humans have populated the planet far less than the "blink of an eye".

 And the dinosaurs became extinct slightly longer than the "blink of an eye ago".

 Just where he and the pets at home conundrum fit into all of this has become somewhat unclear, as the vast numbers, scale, mathmatic formula and equations  used, appear to be having a detrimental effect on my mind and persona.

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Lee2008's reply to Flyguy's Comment

Written on: 22/08/2021

Of 15 reviews attributed to MrRee, the Pets at Home review is surely the "Magnum Opus" of the anthology.
I've had a comprehensive examination of his other works, and can categorically confirm none of the other
pieces (although well written) are not of the same calibre as the composition on Pets at home.
No other review has provoked such discussion, aroused such curiosity and capivated it's reader like this one has and continues to do so.
Over fifteen years have now passed since that fateful friday evening when this piece entered the public domain.
The pets at home publication was the authors fourth work to be published, it came over 2 years after his introductory piece the "Nissan Micra K10 GSX" and sixteen years before his most recent work "PlusNet Broadband".
I believe MrRee should be made an honorary Field Marshal for his services to literature. He is currently 1 point away from the rank of Captain. I can think of no greater honor to bestow on a contributer of the review centre than to be promoted to the rank of Honorary Field Marshal. If anyone is fitting of such an honor, surely it is he.
The previous two decades are punctuated with reviews by MrRee, with his latest contribution crossing into his third decade as a contributer. There is no pattern as to when MrRee publishes his work, he has no modus operandi, they simply just appear, similar to that of the work of the elusive street artist "Banksy".
I don't believe MrRee knew at the time of writing how this piece would become his pièce de résistancede, and the social and ethical debate that would ensue. I did read somewhere that Vincent van Gough only sold 1 painting (The Red Vineyard) during his lifetime. His works are now considered masterpieces. Sir Alexander Flemming discovered one of the biggest beakthoroughs in medicine, penicllin entirely by accident. My rhetoric being don't let the almost accidental brilliance of this thread that MrRee created, and many others contributed, distract from its mastery. To me MrRee has become a polymath of reviewing, and has surely cemented his legacy as a legend of the review centre.

Perfection is not attainable, but if we chase perfection we can catch excellence.

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Lee2008's Response to MrRee's Review

Written on: 22/02/2014

Just been to pets at home, Cleveland retail park, Middlesbrough after serving a 5 year prison sentence for aggravated burglary, when to my utter astonishment I noticed an aquarium containing some comets (a type of fancy goldfish) with the word "reserved" written on the glass. It would appear that pets at home have one rule for gill bearing aquatic vertebrates and another rule for warm blooded four legged land bourne animals. Absolute hypocrites if you ask me.

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Mrree's reply to Lee2008's Comment

Written on: 23/02/2014

Welcome back, I do hope that you will be going clean from here on in ........

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Lee2008's reply to Mrree's Comment

Written on: 26/02/2014

Certainly am Mr Ree.

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Flyguy's Response to MrRee's Review

Written on: 27/07/2010

This debate has rumbled on for a few years now, longer than the Iraq Enquiry some may intimate but I feel clarity is what we are after here.
<br/>I agree that reserving pets is a non-starter. If you reserved a pet and didn't pick it up, the store may lose a subsequent sale. If the store has holding facilities then I believe they could 'hold' a pet if payment has been made in full perhaps over the phone with a valid credit/debit card.
<br/>Finally I would like clarification on the animal at the centre of this debate.
<br/>I think the time has come to give the little fella the identity he so richly deserves, I no a few folks think we are talking chinchilla but lets have his name and how he's getting on.

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Stephrourke's Response to MrRee's Review

Written on: 24/05/2010

As a pets at home colleague i have to disagree with this complaint. The Pets at home store they visited where not in the wrong. Yes we have holding cages out the back for animals but we do not have the space to hold pets for customers. Also it is a pets at home policy that we dont reserve pets and that they are sold on a first come first served basis as long as you are going straight home.

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Mcmcp's Response to MrRee's Review

Written on: 02/09/2009

I'm with PAH on this one. MrRee should have made his pet a priority and all other "business" put off until another time. Buying a pet requires special planning and a seperate schedule. A visit to a pet shop which just so happens to fit in with the rest of the day is no way to buy a pet.

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Flyguy's reply to Mcmcp's Comment

Written on: 05/03/2014

this debate really has swayed me this way then that, you raise a very salient point of view, that the whole episode should have been focused on getting the little critter purchased and safely home to begin the process of acclimatization into a new environment

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474488_Gazma31's Response to MrRee's Review

Written on: 22/07/2009

Lets keep this short and sweet
<br/>
<br/>Pets at Home is the UKs Number 1 specialist retailer......FACT
<br/>
<br/>No Animal should be RESERVED like a product, Its a life for crying out loud!
<br/>If someone has a plan for the day which includes shopping and buying a pet
<br/>then they should do everyhing else first or choose a different day to get a pet.
<br/>
<br/>The type of person who doesnt think of the animal before themselves shouldnt be buying a pets or be aloud to have a pet
<br/>Its clear this person wanted to do all these things with their day and didn't think ahead. The key to successful pet ownership is thinking ahead
<br/>making sure you have enough food etc.
<br/>
<br/>Pets at Home are much better off without this customer and anyone else who wishes to reserve a life!
<br/>
<br/>Animals are not a product grow up Lady, I feel sorry for your child who was probably left damaged by the whole ordeal.

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Flyguy's Response to MrRee's Review

Written on: 17/06/2009

I don't buy into the notion that Pets At Home staff dont care about animals. Of course most companies have staff of differing levels of resourcefulness but I would intermate that MrRee encountered a member of staff who didn't put across the companies policy with regards to not 'reserving' animals in a manner that MrRee regarded as acceptable. I can understand MrRee's exasperation of the non-reserve policy, especially after a lengthy round trip but can appreciate that the Pets At Home employee's hands where tied on this occasion. Maybe Pets At Home could adopt a same day reserve and collect for animals but not a reserve and collect tomorrow, this may reduce the levels of any anticpated stress that the animal may incur. They could perhaps trial this scheme on fish initially before rolling out to include mammals and other wildlife. What do you reckon?

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Missbump's Response to MrRee's Review

Written on: 06/04/2009

<br/>
<br/>Can i just state we do not allow pictures to be taken of animals as the lights can stress them out. It angers me when people criticise things they do not understand about. Pets at home care for their animals you will find stores that are rude but that is not the whole chain. Where i work animals and customers are our first priority. We do not allow animals to be reserved as the facitlites are not already there as those cages may be taken up by other animals and also animals are not stock such as foods they have feelings and it would be more distressing to move them out back. Besides, 65 miles is too long to have an animal in a box they can be in there an hour pure maximum and that will be more distressing to the animal to be placed in a hot car in a box for 65mies. And before leaving the store had to be moved about for your own requirements. I am an pure animal lover and their welfare is my main pirority and i agree pets at home should not reserve lifestock as i have mentioned they are not to be treated for own benefits. Reserving causes stress, conflict with customers and less time for the customers to deal with customers who need help. No pets at home store should reserve animals and we cannot reserve them as it is not in our policy.

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444958_Mollie P's Response to MrRee's Review

Written on: 02/03/2009

im getting a syrian for my birthday and when i found out they cant reserve my hamster i was sad because someone else might of bought it, its not like its going to hurt it if it is saved for someone , it might be disappointing if it is their dream hamster! xx

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Rozzyg's Response to MrRee's Review

Written on: 24/09/2008

I'm sorry but I don't understand why you find that bad. Surely it is good that PAH are looking out for the care of the animal? If they were to reserve animals and you didn't return then the animal would have lost that caring home. If you really wanted it why didn't you buy it, take it home, then go shopping?

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389786_Karlhysteria's Response to MrRee's Review

Written on: 07/08/2008

I'm coming into this pretty late, but heck, who cares.<br/><br/>I work for Pets At Home.<br/><br/>The store was right to not reserve the animal. This is essentially company policy, there's nothing the individual store can do.<br/><br/>As for putting it out the back, that's difficult, as the high turnover of livestock means that many cages are already in use for other animals if they're empty.<br/><br/>At my store, we've currently got such a surplus of animals out the back that we're having to take cages off of shop floor to house them all.<br/><br/>Similarly, although I'm not suggesting that you would, people have been known to say I'm coming back for that rabbit/hamster/other animal and then not return.<br/><br/>Finally, you say you were going to make a 160 mile round trip to the store, I believe. That's 80 miles. Personally, I wouldn't have sold you an animal as I feel that expecting the animal to travel for an hour in a small box is unacceptable.

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387685_Unhappychappy08's Response to MrRee's Review

Written on: 31/07/2008

I wanted to get a gerbil for my god daughter. We had chosen the one that kept coming back to us at the glass. I then took a photo so we could identify the same gerbil when we returned (Due to their policy on not holding pets, even if I paid). I was then escorted by security off the premises and banned from the store for talking a photo on my phone! Apparently it was company policy.<br/><br/>I'd stay away from Petsathome if I were you. To me they don't appear to care about animal welfare.

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Mrree's Response to MrRee's Review

Written on: 17/06/2008

SSSumo, with all due respect - if your comments are 'usually' edited then maybe you need to modify your posting style? Just a thought?

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Sssumo's Response to MrRee's Review

Written on: 14/06/2008

My reply would have been better if it had not been edited as usual

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373941_Scott5451's Response to MrRee's Review

Written on: 14/06/2008

I would assume that they have this policy in place for a few reasons.1)I'm sure there will be people such as yourself who go for their shopping trip and may forget there is a hamster waiting in a cage being over looked as it waits for a possible non returning customer.2)maybe this practice prevents people buying living beings as impulse purchases as those who have made time to take a pet away will have considered its care before arriving at the store.3)maybe because the cages out the back are for new pets or ill ones only and sold signs or labels put on the cage could go missing and then imagine a child 's disappointment when you return and the pet they were told would definitely be going home with them has gone by mistake?? i can completely agree with their policy on this matter as too many people buy a pet when out for the day and just as quickly as the idea popped into their heads to buy a pet they get fed up and stop caring for the pet as it should be!

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Regbooster's Response to MrRee's Review

Written on: 04/06/2008

I agree with this review because MrRee has highlighted a glaring lack of 'basic' customer care with a product which arguably warrants examples of increased customer care at all times.

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371157_Matty9090's Response to MrRee's Review

Written on: 03/06/2008

Everything is done with the animals best interests at heart. If the store allowed one customer to to reserve an animal then they would have to allow everyone the same privilege. Having the room and resources to put each hamster, gerbil, rabbit etc in an individual cage as it is reserved is impossible, not only this but moving the animal twice will only cause them extra stress which can be dangerous in such small animals.<br/><br/>The company has to take measures to ensure that the animal is going straight from it's existing cage/ run to the customers house, that it will not be left in a car etc whilst the customer shops elsewhere - this does not mean however that they are willing to cause the animal anxiety by moving it more than is necessary just because this is the most convenient thing for the customer - animal care is priority and happily, most potential pet owners understand this and that taking on a pet is a big responsibility, so arriving at the store ready to take your new pet straight home shouldn't really be too much to ask surely?<br/><br/><br/>

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Mrree's Response to MrRee's Review

Written on: 29/05/2008

So? If you didn't miss the point, what would you suggest I did with the free vouchers? Dump them?
<br/>
<br/>Sorry, you do seem to have misunderstood completely.

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Sssumo's Response to MrRee's Review

Written on: 28/05/2008

Never missed anything MrRee, you gave petsathome an overall rating of 2/10, but still you went there for your pet?

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Mrree's Response to MrRee's Review

Written on: 08/05/2008

SSSumo - maybe you missed the point?
<br/>
<br/>1. Pets at Home paid me quite a substantial amount in vouchers for the upset.
<br/>
<br/>2. The second Pets at Home applied sense to the transaction.
<br/>
<br/>Therefore it seemed prudent to purchase from Pets at Home and use the vouchers and changed policy.
<br/>
<br/>Sorry if the above was not clear enough for you.

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Flyguy's Response to MrRee's Review

Written on: 02/05/2008

Yes they do MrRee, yes they do, in our hearts and mind at least(like my Darren)

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Sssumo's Response to MrRee's Review

Written on: 28/04/2008

If you were so upset with the way you were dealt with by pets at home, why didn't purchase your "pet" from somewhere else?

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Mrree's Response to MrRee's Review

Written on: 16/04/2008

Lee2008 - hi, and a very good New Year to you!
<br/>
<br/>In the end I bought the said pets from a Pets-at-home store who actually said that they WOULD hold them for me while I drove to the Store - a 40mile round trip. They are still well - but, then again, our pets live forever!!

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Lee2008's Response to MrRee's Review

Written on: 15/04/2008

Well Well Well! I can't believe its been over a year since I last commented on what has to be the most interesting Animal/Holding/Pet Store Debate on the world wide web! I thought this debate had been put to bed long ago when I claimed victory for MrRee and for common sense. We've given others over a year to come up with some proof that Pets at home can't reserve a pet because they need a boarding license. If I'm honest I think that sort of killed the debate! After that everyone just thought that was it. When I read my emails today I had a one telling me that someone had commented on MrRee's Review! I normally delete the review centres emails without opening them, but for some reason I opened that one and here I am. I don't really know what to say because like I already said I thought it was done and dusted! Anyway I hope We can move this debate into a slightly different direction (away from the boarding licence) and maybe explore it in some different perspectives. I hope that everyone who has made a comment on here is okay and have had a good last 12-18 months. MrRee, I'd love to know if eventually had any success in obtaining your desired animals for your daughter and if so, did they live up to your and her expectations?

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Flyguy's Response to MrRee's Review

Written on: 15/04/2008

Before he died of cancer I used to have a pet rat(Darren), I purchased him from Pets At Home and I also bought all his bedding, food and little toys from Pets At Home, I have to admit I found the level of customer service lacking in my opinon on just about every visit, even if I get a smile and 'good day sir' that will often do the trick for me but not in that store, never.
<br/>The staff in my local store seem disinterested. I think the majority of this debate has been pure folly, as if a pet store is unable to facilitate the holding of a small, as yet undetermined mammal for a few hours sighting the lack of a 'boarding licence' is in my opinion poor.

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Mrree's Response to MrRee's Review

Written on: 28/03/2008

It wasn't a Hamster .....
<br/>
<br/>

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Salix182's Response to MrRee's Review

Written on: 27/03/2008

unfortunetly this is sometimes the case i have been in a similar situation, but i think this is because once you have purchased an animal from the pets shop it is no longer legally theirs so if anything should happen to it then it can raise legal issues. also the way i see it if you went into the shop and said you really like this hamster can you have it and they said sorry someone else has bought it that can cause a problem but i do sympithise with you i hope you found a hamster for your daughter

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Kriskringle's Response to MrRee's Review

Written on: 15/11/2007

So let me get this straight some people actually claimed that you needed 'pet store' requires a boarding license to keep a pet reserved, what tosh, maybe if the animal was bought and the customer said I'll pick it up in about 6 years, MrRee was only asking them to hold it for a number of hours for pity sake, Britain's gone absolutely mad I tell you,(I'm shaking my head)

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252776_Anonymous101's Response to MrRee's Review

Written on: 11/05/2007

As the lad in the shop carried one of the trays to the boot of my car for me.

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252776_Anonymous101's Response to MrRee's Review

Written on: 25/04/2007

I too think that MrRee and Lee1977 are just edging this debate at the moment. I don't have any new evidence to bring to the table at the moment, just that I bought a fantastic value pack of Whiskas cat food from Pets at Home, on a buy one get one free offer. This bumper 72 can purchase would only equate to about 30 cans in my local supermarket for the same outlay of Sterling. I thought the customer service was of a high standard too.

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Lee2008's Response to MrRee's Review

Written on: 16/03/2007

I'm claiming victory for MrRee.
<br/>We have given the reviewer(s) more than a week to respond to our comments in which we pulled what that reviewer(s) had to say about boarding licences. I'm sure every person who read our comments would have to agree that we exposed many untruths and fabrications of the truth, which when scrutinised under the microscope are what I would call a collective pack of lies concerning boarding licences for reserving a pet. I'm not just claiming victory for myself and for MrRee, I'm claiming a victory for common sense, for what is right in this world and for the good in people who have contributed to this fascinating debate, regardless of your personal opinion.
<br/> I think the one thing we all did have in common was we all love animals, we are a nation of animal lovers here in the U.K. that was the one opinion I'm sure we did all agree on with the possible exception of Micky69 who I'm sure was not one bit concerned.
<br/> I would like to take this opportunity to reiterate that at no point in our history has any government lobbied for a law regarding the reserving of pets from petshops or private breeders.
<br/> I'm aware that MrRee first submitted his review of pets at home many months ago, I would love to know if you did eventually purchase these animals MrRee? Did they live up to your daughters expectations? and I would love to know what they were myself but I understand that you don't want Micky69 to know as he has persistantly asked what species you were after.
<br/> To the people who claim to know the laws on reserving pets, maybe you should try and get the law changed. You could lobby your local M.P or even become pro active and run for government yourself!

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Markymark1972's Response to MrRee's Review

Written on: 11/03/2007

For goodness sake! Has no one ever heard or participated in good old "Common Sense" eh? Look, I have worked in the retail industry for almost 20 years. Albeit, not with livestock. Regardless of whether or not you need any kind of license to reserve a live animal, this guy Mr Ree has a very valid point. For you guys who disagree with him, lets put it in another context and scenario shall we. If the customer was a good friend or neighbour, who was enquiring about this little furry friend, would you tell them to go and return later because you can't reserve it for them? I think not! You would gladly find a way to keep it for them. I have no idea if there is special law or license needed to reserve live animals for sale.
<br/>Come on people, surely this is all down to whats called common sense. MrRee I fully understand why you need to make the points you have made. It's probably a case of you being served by someone who clearly disposseses in this "Common Sense" I keep going on about. And I also understand the points you people have made against MrRee. There would have been no harm whatsoever for this establishment to keep the animals for 3 hours under the circumstances. All you must do is put yourself in his position to see what a valid point he is making! It even goes beyond the realms of the "Customer is Always Right". In this case and Common Sense prevailing, MrRee is right. Customer or no customer. Would anyone in their right mind buy an animal to keep it locked in a steaming hot car for 3 hours?

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Mrree's Response to MrRee's Review

Written on: 09/03/2007

I would also like those above who state that a Boarding Licence is required to hold a pet &#039;reserved&#039; for a few hours to post a link.
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<br/>There will be no such link offered - what is worrying is that a poster who has posted such rubbish claims to be a Deputy Manager of a Pets at Home store, really, really worrying news for Pets at Home and maybe an indication why they are not regarded as experts in anything except - as has been said above - scooping goldfish into plastic bags and operating the tills.

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252776_Anonymous101's Response to MrRee's Review

Written on: 09/03/2007

I wonder how surprised the gadgie or lass who bought your "chipmunks" would be over this kerfuffle. In-order to avoid future repeats of this occurence maybe you could begin lobbying your MP and whipping up local support for a Pet Shop to be built nearer to your home. I lobby my MP regularly, and my neighbourhood now boasts a fully re-furbished Community Centre, brand new swimming baths, a local Youth Club and BMX course for the kiddies and a much improved library!! Well worth a shot in my opinion, would be worth it if the building of a Pet Store came to fruition! No more mammal disappointments!

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Lee2008's Response to MrRee's Review

Written on: 08/03/2007

Let me just inform every person who has left a comment on this most interesting debate that no law exists preventing companyies or individuals from allowing people to be able to reserve a pet. A boarding licence is required for anyone who has a business which is a Kennel or Cattery. No law exists in the realms of England or Wales which stipulates that people can't reserve an animal. Think about why would they be such a law? The only reason why people can't reserve a pet is due to company policy (which has everything to do with cost, and nothing to do with animal cruelty).
<br/> If such a law exists I urge someone to post a link to the website they found this information. I bet they don't as it does not exist.
<br/> People who work in pets at home are not experts in animal husbandry, or in the laws of being able reserve small pets, they are at the end of the day there to scoop the fish from the aquaruim which people have choosen, to work on the till and to possibly give some advice and information on small animals and pet food.
<br/> I totally understand and respect this. But please don't attempt to pass your assumptions on animal laws as actual Laws which have been passed by parliament.
<br/> Your information is not only misleading to others who read this debate, it may also prevent you from being employee of the month should your line manager find out. Thanks for reading guys and girls, a good day to you all. I eagerly anticipate any replies!
<br/>

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Mrree's Response to MrRee's Review

Written on: 08/03/2007

Assistant to the Deputy Manager, eh? How many staff in the store? 3 and the Saturday girl :-)
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<br/>This is starting to get farcical. Boarding Licence to hold a pet for a Customer for a few hours? Now, if you are a Deputy Manager you are now beginning to worry me (and no doubt Head Office!) you are scarily unknowledgable for your area of responsibilty.
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<br/>The pet in question, remember, was in the &#039;back&#039; the very same day I visited to buy - and no need to make up a special cage. Simply leave it where it is with a SOLD sign on the cage!
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<br/>I can fully understand Pets at Home Head Office being very concerned about the quality of it's mangement in Stores now - the opinions stated here is frightening!

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Helen Of Troy's Response to MrRee's Review

Written on: 08/03/2007

Let&#039;s put this into perspective. I will put myself in Mr Rees position.
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<br/>If I phoned a pet shop in the morning asking if they had a particular animal in stock and set off to drive the long distance in order to collect the pet, what should I do. Should I tell my 8 year old we are going to collect the pet he wants or should I tell him we will spend the day shopping? If I told my 8 year old anything, I would still say we were going to see if the animals were there, even knowing they were. As these particular animals may have been hard to come by, having seen them in the pet shop what would I do next? Would I ask them to reserve them while I enjoyed the rest of the day out shopping? Or would my child be so overjoyed I would buy them straight away and get them home with as minimum fuss as possible? If I decided to ask if the animals could be reserved, and the answer was no, would I risk them being sold to someone else and carry on doing my shopping knowing how much my son would be disappointed if they were not there on our return? As I said before the whole upsetting incident could have been prevented by a little thought.
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<br/>In simple terms, choices were made and they were made by Mr Rees knowing he ran the risk of upsetting his daughter. The Pet Shop told him before he left to spend the rest of his day out they could not reserve the pets.
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<br/>On the other hand I see no harm in the pet shop putting a reserved sign on the cage or whatever these creatures were in. But if they would not or could not do this I personally would have just bought the pets and taken them straight home.

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Angelrie's Response to MrRee's Review

Written on: 07/03/2007

Lee1977 if you&#039;re that disinterested, go away! Chinchilla are easily stressed and my point was not the actual reservation of the animal it was the constant moving that would be required. When animals come into our care they are quarantined for a certain time period, this depends on the species. Therefore this would be completely pointless if we were to move them back and forth within the shop anyway, bearing in mind not only the change in temperature and scents but also the dramatic noise change.
<br/>MrRee your attitude stinks, you need to listen to what people are saying, this policy is complete "Tosh" in your opinion, however in our opinion everything that is done within our store is done so with the animal as our number 1 priority. Although other companies may put customers first, we do not, the animals are dependant and therefore wherever possible we will ensure that they receive treatment in compliance with their needs. And as for the personal comment you made on my training and occupation, which was extremely uncalled for, I&#039;m in fact a deputy manager and have been with the company for 3 years. Next time you try and criticize someone, at least aim in the right direction. As for containment and water, as both I and Lydicat have both explained to you, obviously you&#039;re not too quick though so I&#039;ll explain again, the animal would require a whole cage made up and food and water, therefore that takes the time of a staff member to make up the cage, find a place within the back rooms to store it, the when the customer returns to collect the animal they must retrieve the animal, clean out the cage, store it wash the food and water bowls and store them too. It is not practical to do so even if it were legal! And about the boarding license I won&#039;t stop talking about it because it's the truth, it is a law put in place by the government to protect companies like us in such situations. Do your research if you&#039;re that adamant. But then I suppose you&#039;re not the kind of person who would admit if you were in the wrong now are you? and I did not state that a boarding license is required to reserve the animal, it is simply impractical, as we cannot guarantee that the customer is reliable and whether they will infact return therefore More Stress. Get the picture, you weren&#039;t getting the animal because the store obviously had the animals best interests at heart. Well Done to them.

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Mrree's Response to MrRee's Review

Written on: 07/03/2007

Quote:- Mr Ree:
<br/>You are starting to be very disrespectful in this debate, while I was not amused by your "sea of dribble" comment, I let that pass, but to insult others in this discussion because they do not share your same opinion is a little uncalled for. Please ensure that you are writing your comments following the guidelines. No one is insulting your intelligence, at least appreciate the other side of the discussion as I have.
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<br/>--------------------------------
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<br/>I&#039;m sorry - but now and again someone needs to stand up for common sense - that job has fallen to me in this debate.
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<br/>I respect others comments - even though they are wrong ..... but it gets really mystifying why anyone would want to waste their lives in the spouting of garbage - thats not PC but please only comment with facts, thanks.

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Ellie2007's Response to MrRee's Review

Written on: 07/03/2007

Lyidcat - I know he said that I know it's animal cruelty but the whole point of it is - if he did he could of had that pet! But because he didn't believe he should put the pet through that he asked for them to save it! which [email protected] should of realized!
<br/>Also his kid Knew they were getting that pet! Now telling a kid your getting a pet then coming back and it's gone is not fair! But only certain people realise that

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Lee2008's Response to MrRee's Review

Written on: 06/03/2007

AngelRie I recently read in a magazine that the average person lives for approximatley 360000000 minutes.
<br/> I can't think of a better way to waste about five of them minutes by reading what yourself and lydicat have written.
<br/> I'm suprised that the selling of chincillas is even legal due to their apparant tendancy to develop spontaneous alopecia when a people reserve them. I dread to think what would happen if MrRee had his intended pet in his car, and was on his way home and an ambulance drove past MrRees car with its sirens on! I would expect the creature would more than likely spontaneous combust this time!
<br/> Thanks for brightening up an otherwise dull evening with your ridiculous comments on small mammal ailments.
<br/> I'm going to spend my remining 23587200 minutes doing something worthwhile.
<br/> Once again thanks.

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Lydicat's Response to MrRee's Review

Written on: 06/03/2007

ELLIE:
<br/>Your sentance about the posibility of putting the pet in question into the car for a refund can be seen as a cruelty towards the animal, even Mr Ree has commented that he would not have done that to the animal.
<br/>
<br/>It&#039;s not about the refund with this debate, it&#039;s about the welfare of the animal really.
<br/>
<br/>LEE:
<br/>You mentioned something about cardio arrest with a rat, I don't know about that but will inform you that animals who are stressed can die. Stress can come from moving one place to another, new scents for animals, new environment etc. Fish= White spots, Guinea Pigs = Shock, Rabbits + Hamsters = Poo themselves to death and so on.
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<br/>Pets at home understands this, which is why they give out 7 day guarantees on animals.
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<br/>Angelrie:
<br/>I&#039;m glad that my information that was given to me is correct and you have only proved to me that the evidence i&#039;ve obtained is valid.
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<br/>Mr Ree:
<br/>You are starting to be very disrespectful in this debate, while i was not amused by your "sea of dribble" comment, i let that pass, but to insult others in this discussion because they do not share your same opinion is a little uncalled for. Please insure that you are writing your comments following the guidelines. No one is insulting your intelligence, at least appreciate the other side of the discussion as i have.

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Mrree's Response to MrRee's Review

Written on: 06/03/2007

For what it is worth - the animals concerned would have needed nothing more than containment and water for a few hours.
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<br/>The basic principles remain the same as when this review started - pets should be able to be bought and stored for a few hours. Head Office agrees completely.
<br/>
<br/>Please can we stop the nonsense about a Boarding Licence being needed for Sold animals?

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Mrree's Response to MrRee's Review

Written on: 05/03/2007

HA HA AngelRie, what tosh!
<br/>
<br/>A Special Boarding Licence to allow you to reserve a pet, please do not insult my intelligence.
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<br/>I can only assume that you work there cleaning out the cages, as you are clearly not management material Ha Ha Ha, priceless!

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Ellie2007's Response to MrRee's Review

Written on: 05/03/2007

What's wrong with putting a SOLD sign on the cage or beside it? If he has brought it and paid the right money for it, I've seen that done. Plus it's easy for a child to see an animal and want it but it will see another it wants more.
<br/>I don't agree that ALL [email protected] have their priorities right as SOME do not have the pets best interest at heart.
<br/>If Mr Ree put whatever the animal was in his car and did not tell any of the staff the pet may of died, he could then of came back and said the pet was unhealthy and got a refund.

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252776_Anonymous101's Response to MrRee's Review

Written on: 05/03/2007

I only wanted to know what the animals were to see if the "animals" concerned would require any "special" care for the duration of the "holding period" I think this would have addressed conflicting opinion with regards to the quality of "customer service" shown by Pets at Home on this occasion, like a heated enclosure for instance for their brief stay "out the back", don&#039;t be fooled into thinking that I am one little bit interested in the welfare of any of your pets though, as I don&#039;t.

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Angelrie's Response to MrRee's Review

Written on: 02/03/2007

I work in pets at home, Lydicat is right in saying that we would need a boarding license to hold animals, otherwise what if the worst were to happen whilst holding an animal for a customer? Listen to yourselves, the animal would not be able to be left on the shop floor if they were not in fact for sale, otherwise we&#039;d have more screaming children who wanted that one but couldn&#039;t have their own way wouldn&#039;t we MrRee??? The stress of reserving this animal would therefore be caused by moving it from the shop floor to the back and then from the back into a box to be taken home. And if this animal was say a chinchilla MrRee there are easily stressed by travelling at the best of times so it would not help your situation that by the time you travelled such a long distance home the animal would be likely to be very ill from having such a stressful day, and if it was infact a chinchilla it is likely it would be bald by the time you got it home, if it was infact a hamster it would probably be severely ill with wet tail by the time you got it home. We don&#039;t just make up rules to upset your child we do them because the welfare of the animal is our number 1 priority, it is because of this that if you had commented that the animal would be left in a car you would not have been sold the animal either. You make out that you care so much about the animal in question but, you were just upset because your child did not get what she wanted, guess what. Thats Life!

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Lee2008's Response to MrRee's Review

Written on: 28/02/2007

If pets at home customer services said to MrRee we are not interested go away - You could say I told you so.
<br/>If pets at home give MrRee some vouchers to say sorry for the inconvenience he suffered you say - They would do that for any reason just to keep him happy and avoid bad press.
<br/> I'm afraid poor old MrRee is in a no win situation here. He can&#039;t do right for doing wrong! Is it MrRees fault that in your opinion all large companies give vouchers away to disgrutled customers as a way to say ok we are sorry, take these vouchers and please don't bother us anymore? No it is not? These companies may also give vouchers away to customers who honestly deserve them, people who have been treated bad, how do you know MrRee is not one of these customers?
<br/> We have long established that as a rule of thumb Pets at Home don't allow customers to reserve pets, although some branches of Pets at Home would allow this to happen under certain circumstances. If like you say they don't have a boarding licence, then I would say go and obtain one. Just because this is pets at home company policy, that does not make it right and we don't have to agree with them.
<br/> I still don&#039;t know how an animal "suffers" because one person has said to another person "I will come and pick them up in a couple of hours" This bit is still unclear in mind.
<br/>How can a twelve word sentence make a rodent cardiac arrest?

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Mrree's Response to MrRee's Review

Written on: 28/02/2007

Again,rubbish!
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<br/>They have a licence to hold and sell animals - to state that a seperate licence is required if they have a sign saying RESERVED on the cage is utter TOSH!
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<br/>We are also talking holding the Animals for the buyer for a few hours (NOT days!).
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<br/>The Welfare of the animals would have suffered far, far more in the hot car than in the cage they are in anyway!
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<br/>I have a letter stating that the Head Office agrees 100% with my point of view - and, please, accept these vouchers ( a LOT!) in compensation. Whatevere you may think they do NOT just dish out compensation when not warranted - to think otherwise is showing a grand ignorance I&#039;m afraid.

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Lydicat's Response to MrRee's Review

Written on: 28/02/2007

Well, because it has been requested, I will tip my lady&#039;s hat into the ring with this discussion as I have done my research. Persistant, aren&#039;t I?
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<br/>I will say this as clearly as I can, and space it out for you.
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<br/>Large companies (including Pets At Home) would rather give away FREE samples (in your case, vouchers) to hush customers up rather than recieve bad publicity.
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<br/>Evidence that this happens other than in your own situation: a complaint to McVities for dissatisfaction results with free samples and apologies. Coca Cola! same again, Cadburys, same same same. So to say that Head Office agrees with you is a little short sighted.
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<br/>Pets At Home cannot reserve animals due to their welfare, but other than this important fact, due to lack of a boarding liscence! I did mention liscences in my previous comment, and this is what I meant by it.

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Lee2008's Response to MrRee's Review

Written on: 25/02/2007

I have really enjoyed this debate, I have found some of the sarcastic comments rather funny to be honest. I would very much like lydicat to throw his hat back into the ring, so to speak, to put forward his argument for how the animals come to any harm or suffer because someone has said they will collect them in a few hours time. I'm not convinced you are fully aware the some of the points raised in this interesting debate. I have read all the comments in their entirety, I can see both sides of this debate, and I strongly agree with MrRee. As we all know, all the comments on this page are peoples opinions and we are all intitled to voice them, we don't always have to agree, that's what sometimes makes them interesting.
<br/> Small animals are likely to be handled frequently by children once they have found a home as children love to pet and stroke their animals, they show them off to their friends and even bring them into the house if they are housed outside, I cannot comprehend why anyone would suggest an animal would suffer or even die just because someone had moved it. In my opinion the most stress the animals will feel is when they are in transit, from the pet store to the new home, and even that is not going to have detrimental long term effects on the animals.

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Mrree's Response to MrRee's Review

Written on: 25/02/2007

LEE1977 - you speak a lot of sense - I was beginning to wonder whether anyone who lived in the real world would make a comment! ;-)
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<br/>MICKY69 - I make no secret of the pets involved, not generally, but in your case I make an exception ..... I am having much more fun thinking that you do not know yet (for some reason) and desperately want to :-)
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<br/>LYDCAT - Yes, your reply was too long - and it showed that you didn't understand the situation. I repeat, that Head Office agreed with me so much that the compensation paid was 4 times the value of the pets, which is hardly a gesture without serious intent!

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Lee2008's Response to MrRee's Review

Written on: 23/02/2007

I find it laughable that a comment on this review has actually accused MrRee of animal cruelty for simply requesting to reserve an animal in a pet store. I'm aware of the fact that it is only hypothetical animal cruelty he is accused of, as MrRee did not actually purchase an animal, but he intended to.
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<br/>The pet(s) would not have even been aware that someone had decided to buy them. I very much doubt that they could read a reserved sign above their cage, or an employee from pets at home told they were sold. The animals did not even have to be moved. Even if they did, what's the problem? It's not as if it's a dolphin that's been moved from one aquarium to another. We're talking about a small land animal that lives in a cage; probably a rodent. I have kept rodents myself many years ago, and I know they don't lose the will to live if you pick them up or move them. I would only recommend you stay well away from them when they have just given birth; only then is it unwise to interfere with them.
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<br/>I would assume MrRee had every intention of providing the animals with a loving home, and I bet he would have housed the animals in a bigger enclosure than the one they were already housed in. To even have the audacity to even bring animal cruelty into this is a complete joke. At the very worst, the animal may be woken up, or unsettled. The animal(s) are not going to suffer because someone said I will pick them up in a few hours!

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Lydicat's Response to MrRee's Review

Written on: 23/02/2007

There is no way of breaking the news to you that they will say that you're right with anything, even if you went on about 3+2 is 6. So I'm going to stop trying. Join them, and say yes, you're absolutely right. Absolutely...who cares if Pets at Home don't have the correct licences to do what you're asking them to do; customers are always right!
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<br/>It's clear that you did not read what I had to say. Perhaps it was too long. I will debate my points elsewhere.

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252776_Anonymous101's Response to MrRee's Review

Written on: 22/02/2007

Lee1977 has detailed an argument on the guess MrRee&#039;s Pet thread over in the Lounge for the unidentified pets as being Chipmunks and I have to state that his logic is very convincing indeed.
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<br/>I have no idea why MrRee is so guarded about the origins of his preferred "livestock", shame could be an issue but I don&#039;t personally have a problem with Chipmunks as pets, I think they would make fab family pets, I don&#039;t see why anyone would be so guarded over this issue, you can even call them Chip&#039;nDale or Alvin if you wish MrRee, I have no problem with, infact I actually liked them cartoons!

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Cult Fiction's Response to MrRee's Review

Written on: 21/02/2007

I have never seen a reserved sign ever in a pet store on any living creature for sale.

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Mrree's Response to MrRee's Review

Written on: 21/02/2007

LEE1977 - a sensible post in a sea of dribble - you understand what I'm saying and where I am coming from.
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<br/>I did travel quite a distance to get these animals. OK, I combined it with a day on the coast, but the prime reason for the travel (over 160 miles) was to get these two animals ... there were none more local to me, amazingly.
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<br/>I rang and they were in, and I didn't think there would be an issue with Pets At Home holding on to them for a few hours for me (as I have said, Head Office agree with me that the Manager SHOULD have allowed me to reserve them as long as they were paid for)...
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<br/>The pets in question will have expired before this review has run its course!

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Helen Of Troy's Response to MrRee's Review

Written on: 21/02/2007

Interesting debate, but PLEASE put Micky out of his misery and tell us what pets you wanted to buy! I can see both points of view on this one. It is distressing for an animal to be moved, but on the other hand I don't feel it is much to ask to reserve a pet for a short while. I have seen this in other shops. Normally when wanting a pet you will have set up all you need for this pet beforehand, and the actual purchase of the pet is the final thing. I think what I would have done is put off the rest of the shopping for another day, bought the pets then taken them straight home to settle them into their new environment. That way there would be no disappointment, no hassle and the pets (whatever they are) would be given the briefest time of being unsettled. These things need a certain amount of planning; after all, pets are totally dependent on those who purchase them, and they have no say in the matter at all!

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Lee2008's Response to MrRee's Review

Written on: 20/02/2007

I must say that I agree with Mr Ree on this one. What's the harm in keeping a pet for a few hours, which you have paid for? The pet is already in the shop in the first place, and it does not need extra attention or a one on one carer to look after it. You are not being unreasonable Mr Ree. Your request was a valid one, and I am amazed that Pets at Home refused it.
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<br/>I'm not buying the fact that the store would be full of reserved pets which customers could not purchase, or the fact the animal may die in their care after you had bought it. The majority of people buying a pet would take the animal home immediately, and they would not need to use the facility of reserving a pet for a few hours. As for the fact "what if it dies in the "holding period"; well let me tell you Mr Ree, let's say you bought the unspecified animal and took it straight home and it died. I'm sure you would be entitled to a refund, as the animals come with a seven day warranty. I know if you buy a fish and it dies then they ask you bring a sample of your water from the tank, so they can test the chemistry of the water to decide who is liable for the dead fish. And if your water passes their test, they give you a voucher to choose another fish. How unlikely is it that the animal would die in the holding period anyway?
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<br/>I must say I often use Pets at Home, and I have not encountered any problems so far, but I have never wanted to reserve a pet. If I were in the same position as Mr Ree, I would try to find an alternative way to buy your desired pet. Use you computer to find other pet stores near to where you live, get some phone numbers, look at their websites and make sure they have the pet your daughter craves so much. If you have to buy the animal from another area. You may even save a few quid in the process.

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252776_Anonymous101's Response to MrRee's Review

Written on: 20/02/2007

http://en.wikipedia.org/wiki/Image:ChinchillaMaria.jpg
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<br/>Could these be the MrRee-ious little critters!

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Lydicat's Response to MrRee's Review

Written on: 20/02/2007

Okay, lets break this in a few points.
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<br/>You say, that customer services agree with you, and I replied with: Of course they would, they would pretty much do anything to keep the customer happy, so throw vouchers at you to forget that you're annoyed at them, they apologize and agree with what you say. It's predictable of them to do so. It's like that with many stores. This is besides the point to your review. It was just a reply to a certain paragraph where you mentioned that they said that you were right and apologized.
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<br/>All animals are in high demand! Full stop!
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<br/>You daughter wanted a pet, which she saw on the shop floor. That particular pet has gone through that week period you mentioned, and is able to go out onto the shop floor. You're asking employees to take that animal, and return it back into the warehouse or wherever they store their animals, set up a cage for it, then take it out and hand it over to you in a few hours to go to another home. So that's twice it's been moved in one day; 3 times if the animal has been put out that morning.
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<br/>You say there's a week period for animals before they go onto the shop floor, to protect them from early death and sickness. There is another reason for this. It's because when animals are moved from one place to another, this stresses the animal out. In fact, with hamsters, moving them too many places in a short amount of time can give them wet tail, and if you know much about hamsters, you'll know wet tail is a serious illness which usually ends with the hamster dying. I say usually, as there are sometimes hamsters who manage to recover.
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<br/>You say you don't want the animal to suffer, which is one of the main points of your review; then you must understand that what you're requesting to do is MAKING the animal suffer anyway.
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<br/>Just imagine how many children are disappointed with Pets At Home in the first place. Because they didn't get the pet for a reason. That reason has valid points, because they have to keep the animals welfare in mind; both the animal AND the customer. In fact, a while ago, I was refused some fish there because they saw I had a tank in my shopping cart. Of course I felt annoyed at first, but then I realised why they did this.
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<br/>Now, my local Pets At Home is going to have an adoption centre brought into their store, which from what I can tell, you can adopt older pets of theirs, or ones that are on medication or something along those lines. They're probably going to have to store adoption pets along with their normal shop floor pets. So let's say they took on your idea of customers reserving pets and putting them in the back. How confusing would that be? Not only that, but think of how many other customers will want to reserve pets; Christmas time is a perfect example of that. There would be no chance of reserving all of them, which means those customers who didn't get space will be annoyed. And probably make a review that Pets At Home is terrible because they didn't have enough space for reserving their pet. Is it their fault that they didn't have enough space? Is it their fault that they care about animals and are thinking about their welfare, which is why they have to refuse customers sometimes?
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<br/>My whole point is, I saw your review, and I disagree with what you say, as it is a little one-sided (in *my* opinion). It needed to be balanced, and perhaps people may have learned something from my comments.
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<br/>I would complain about Pets At Home if I knew they weren't taking care of the animals properly, and if the company as a whole were doing something that wasn't right, or if staff were just being pure abusive. If Pets at Home were to ever do this reserving animals to customers, then you would all know that they don't care about the animals, and it's all about pleasing customers, which it's not supposed to be; it has to be balanced! They need to care about the animals and make sure they're going to a good home, while being supportive to the customers, and helping them and giving them the advice they need! There will always be a point where a customer will be unsatisfied because they didn't get what they wanted, even if it benefits them in the long-term. i.e. - waiting a week for fish, to give time for the tank to set up, and so the the fish don't die.

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252776_Anonymous101's Response to MrRee's Review

Written on: 20/02/2007

I can't bear this; not-knowing what the animal is. I can usually work out A Touch of Frost, Trial and Retribution and shows like that, but I haven't got a clue here. A "high demand" animal which was kept out back for a week "to guard against sickness and early death". I'm thinking Chinchilla, but it is only an educated guess I'm afraid guys. I'm really pleased that "closure" is approaching this particular topic, but I would love to put this debate to bed once and for all.

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Mrree's Response to MrRee's Review

Written on: 19/02/2007

You miss the point entirely.
<br/>
<br/>The pet I wanted was in very high demand. They arrive in store and they are kept 'out the back' for a period to guard against sickness and early death - the facilities are there already!
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<br/>All I requested (and Head Office agrees with me!) is that the pets (I wanted both they had available) were simply kept in the back room (where they had been for a week anyway), and I would pick them up later - they would be paid for and they could be sold if I didn't turn up...
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<br/>Like I said, Customer Services at Pet at Home were excellent - agreed with all of my points - and awarded me quite a substantial compensation in the form of vouchers.
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<br/>As for getting Personal - buying a pet IS personal!!! So is being treated correctly!!! The store (in my case) failed me and upset my child (I think that is personal).

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Lydicat's Response to MrRee's Review

Written on: 17/02/2007

Yeah, because Pets At Home services cave to customers who are annoyed; wouldn't you do anything to keep a customer to keep coming to your store? It's all about selling points and how to play the game. Pets At Home, depending on the store, don't have the space to be putting separate cages for "reserved" animals. Where would they put overstock? Where would they put delivery items?
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<br/>Think about it from a business point of view; a member of staff who has been asked by a customer to reserve, let's say, a gerbil in the back, and they will be back in a few hours; that employee will have to go into the back, possibly find a cage if there are any available, set it up, and then place it somewhere where it won't get messed up with other reserved ones, or animals that can't fit on the shop floor. When a customer arrives, they take the gerbil out, clean out the cage, disinfect the cage and store it back. This isn't good time management, and an employee could do other things, such as deal with other customers that are waiting to be served. Pets At Home is a big company, and plenty of customers depend on them for information, help in general. They are sometimes understaffed, and even then, there is hardly ever enough staff to help everyone on the spot. From my experience anyway.
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<br/>This review is a little personal. Anyone would be annoyed if they didn't get what they wanted, but to review Pets At Home as a whole from this, didn't fit the bill in my own opinion.

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252776_Anonymous101's Response to MrRee's Review

Written on: 16/02/2007

Has the identity of the pet been established yet, this certainly is one of the MrRees of the Reviewcentre.

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Mrree's Response to MrRee's Review

Written on: 15/02/2007

Why have 'RESERVED' on the pets cage?
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<br/>There are cages out the back where a pet could be housed for a few hours.
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<br/>I would agree, 'First Come First Served', but, the point is, that I WAS the first there.
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<br/>It was a very hot day, and to have bought then would have meant the pets staying in a hot car. We didn't want to do that.
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<br/>It was simply a matter of putting the 'paid for' pets out the back for a few hours to not let them suffer. Pets At Home Customer Services agree with me, and they have awarded me with quite a substantial payment in vouchers.

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Lydicat's Response to MrRee's Review

Written on: 14/02/2007

I highly disagree. If Pets At Home were to do this for every customer that wanted to reserve an animal, they would probably get very confused, get even MORE annoyed customers, due to seeing an animal they want only to find that it's been "reserved". First come first served is what I say. True enough, you didn't want to let it suffer, that's good, but the fact that you're annoyed at Pets At Home for that is a little absurd.

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252776_Anonymous101's Response to MrRee's Review

Written on: 30/01/2007

It is a bit rubbish, but my local Pets at Home store has some brilliant new fish in. I am saving up for a couple of spectacular new additions to my collection. I will inform you all in due course of breeds and stuff.

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252776_Anonymous101's Response to MrRee's Review

Written on: 12/12/2006

The "hissing" cockroaches are class, proper mint, although I still must remain tight-lipped regarding cost and where I made the purchase.

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252776_Anonymous101's Response to MrRee's Review

Written on: 12/12/2006

Yes Boris, I agree with your sentiments, but for me MrRee is the one with the attitude.

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Boris99's Response to MrRee's Review

Written on: 25/09/2006

Most stores (including the one where I work) would reserve the pet for a couple of hours whilst you did your other stuff, without it being paid for. I have been told that this is because if you paid for it it is then yours but in the care of the shop so they are liable for anything that happens and you could sue. But if you don't pay, the situation doesn't change, it is still just a pet in a shop. To be honest, I think they were just being awkward

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252776_Anonymous101's Response to MrRee's Review

Written on: 19/09/2006

I have started a new collection, "hissing" cockroaches, I borrowed some money off our Andrew and purchased about a bag of 15, but I&#039;m not disclosing were I bought them from or how much they cost at the moment. I&#039;ll let you know how they shape up in due course.

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252776_Anonymous101's Response to MrRee's Review

Written on: 31/08/2006

Hello mate I am seeing the bigger picture now ! Did you phone the store on the morning with regards to the attempted purchase of your animal, if you did then I believe you had every right to be upset pal, I would have been furious me, livid infact, as I don&#039;t believe that anyone would be foolish enough to travel 65 miles for a animal knowing it was in "short supply" regardless of how desirable the little critter was, I do agree though that questioning the stores policy of "holding" items of stock for customers could have been over-looked during the any correspondance you may have held with the store and that Pets at Home could and really should have kept hold of the animal for you, while you conducted your other "business". I am real lucky, customer service is a primary focus of my local store and the staff possess a fervent interest in the well being of all manner of mammals and creatures. I find the same level of cutomer service in the nearby John&#039;s Pet Store and Keithlands Pets too, so I&#039;m spoilt for choice me.

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252776_Anonymous101's Response to MrRee's Review

Written on: 31/08/2006

Thanks MrRee, your numerically bullet-pointed response has fully cleared up any issues I had with your review of Pets at Home. It seems you had "just cause" in feeling a little vexed by this particular stores flagrant ignorance with regards to customer service. I am now though left intrigued by what animal you were attempting to purchase. Was it a mammal?, was it an amphibian?, I just don&#039;t know, maybe it was carnivorous? or maybe it was a insectivore? As documented in my review, less common mammals are like gold dust in my local store and maybe you should have purchased the creature when you had the opportunity and put your other "business" on hold.

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Mrree's Response to MrRee's Review

Written on: 29/08/2006

Indeed, with HINDSIGHT (a wonderful thing) I WOULD have visited the store at a later time to avoid the disappointment my daughter felt.
A couple of points:-
1. The pet was in short supply at the time .... so, we had to do 2. below:-
2. We travelled 65 miles to the store which had the required pet
Therefore, not knowing their policy, we got to the store as close to opening time as possible to secure the pet.
The day was very hot and, due to other commitments, we would be leaving the vehicle unattended for a few hours with no means to keep the pets cool.
Had the Pets at Home store held the pets for a few hours - a not unreasonable request - then all would have been happy.
My review was to warn other prospective purchasers of the short-comings of the store as this may be very important to them.

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252776_Anonymous101's Response to MrRee's Review

Written on: 29/08/2006

Why did you make the first visit to the Pets at Home store?, if you had only called in the once after your other shopping was taken care of, then your child&#039;s feelings would not have been so cruelly hurt would they? You are correct in stating that the store could have been more helpful, but you must accept responsibility that your own actions this day could have avoided the ensuing catalogue of mistakes which resulted in your child being emotionally impaired.

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★★☆☆☆

“I have found this place to be very expensive compared...”

Written on: 02/02/2006 by Eli the Barrow Boy (1 review written)

I have found this place to be very expensive compared to my local pet store. We purchased a tiny cat carrier for about £25. Once our kittens grew up neither could fit into it any more, much less both and I went down to the local pet shop and bought one twice the size with all the same "features" for about £13!… Read Full Review

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★★★☆☆

“Having just purchased a puppy, Pets At Home was my...”

Written on: 16/12/2005 by Belle16 (105 reviews written)

Having just purchased a puppy, Pets At Home was my first stop, as my thoughts were that I could get everything I needed under one roof instead of having to go to several places. Although they had a good range of products, I did feel that they were overpriced. I also feel their customer service needs improving. I bought a collar for my dog and having realised when I tried it on him that it was not suitable, I returned it for an exchange (unused and still with tags on). The girl on the checkout… Read Full Review

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★★★★★

“Pets at Home always have something for yours and your...”

Written on: 07/12/2005 by mum5 (5 reviews written)

Pets at Home always have something for yours and your animals needs, Christmas or birthday. Very friendly advice also given… Read Full Review

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★★★★★

“Pets at Home - Every time I have been in the Godalming...”

Written on: 18/06/2005 by fionalouise (1 review written)

Pets at Home - Every time I have been in the Godalming branch I'm always left feeling very welcomed and pleased with the information the staff have given me.
I've been at animal college for three years now and know a great deal about animals so I like to know if these pet shops know what they should know. I have been very impressed with their knowlage on the animals they sell there (even ones they dont). I've never experienced ANY problems with any of my animals purchased here… Read Full Review

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★★★★★

“I have a rabbit and tropical fish, of course with...”

Written on: 17/05/2005 by 99vtlowe (1 review written)

I have a rabbit and tropical fish, of course with tropical fish you are required to often visit Pets at Home to replace the dead fish or to buy food. I think that my Local store Lincoln North has excellent tanks of fish, with clear water and good stock. Although the pets at home downtown have a much larger stock of fish, I always believe their tanks to be dirty.

The staff at this store are excellent, they are always able to help me, particularly regarding fish diseases and how well fish get… Read Full Review

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