Currys Reviews

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Currys
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Summary

Currys is one of the big high street names when it comes to audio/visual equipment and computers. Have you shopped at Currys recently, why not tell other all about your experience and write a review!
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“Do NOT buy ANYTHING from CURRYS!!!!! ”

☆☆☆☆☆

written by MrRee on 15/11/2007

Do NOT buy ANYTHING from CURRYS!!!!!

I bought a 42" PLASMA TV - made by LG - it developed a flashing bright green pixel ... flashing away, brightly.

They sent 4 Engineers out to look at it - yes, its a fault - but, it may be within spec. they didn't know!

They have said that they can do nothing! The TV was about 23 weeks old! They could replace or refund (like John Lewis would) ..... but, no, we are dealing with the sharks of the Electrical retail world here!!

Looks like I will have to take them to court on the Sale of Goods Act ..... I shouldn't have to - they should look after their customers!

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Catsinbomberjackets's Response to MrRee's Review

Written on: 12/12/2007

I agree MrRee, Curry's have a truly awful customer care policy, I think a lot of companies these days have simply grown too large and have a complete disdain for the general public and I'm not just talking about electrical retailers neither.
<br/>
<br/>"what was that, you want your money back sir, well come and fight me for it"
<br/>
<br/>Good luck to you Mr Ree I hope you win your case, and they have to pay you a bit extra too for your trouble and pick up the legal tab, Merry Christmas mate.

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375148_Getitright's Response to MrRee's Review

Written on: 18/06/2008

I found Currys were unhelpful and passed the buck when we purchased a cooker from them and I thought their customer services were appalling and condescending. The engineers coming to fix our cooker said they had their vans blow up or were knocked unconscious so could not keep their appointments.Eventually we had our money back after writing letters of complaint and constantly telephoning them. Would never buy from them again.

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Mrree's Response to MrRee's Review

Written on: 15/04/2008

UPDATE ....... Currys failed to file a defence - so, judgement was awarded against them and I got my claim and costs in full. Quite why they treat their Customers so badly is a mystery, especially as they do not actually defend themselves in Court?

Utterly disgraceful state of affairs - I'm sure that they are wondering why their profits have collapsed? Well I can tell them absolutely straight ........ learn to treat your customers better.

Pixmania are also a DSG Retail Company - and have as bad a reputation for Customer care - be warned!

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Flyguy's Response to MrRee's Review

Written on: 15/04/2008

Yes a very interesting read, any further developments to report MrRee with regards to your case? Have they tried any delaying tactics to test your resolve?
<br/>Fingers crossed for a positive outcome everyone!
<br/>

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Mrree's Response to MrRee's Review

Written on: 15/02/2008

Thank you for your best wishes .... their defence should be put into the Court soon.
<br/>
<br/>I don't trust them one inch - they treat their customer abysmally - I have no doubt that they will attempt some underhand way of cheating me out of my Statutory Rights .... imagine how many County Court Claims they get every single day??
<br/>
<br/>Interesting thread here:-
<br/>
<br/>http://bbs.scoobynet.com/non-scooby-related-4/641658-will-currys-come-good.html
<br/>
<br/>Worth a read.

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Catsinbomberjackets's Response to MrRee's Review

Written on: 13/02/2008

I'd just like to thank MrRee for his advice, I'm sure we all await further developments in his case and hope the outcome is positive in his favour.

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Mrree's Response to MrRee's Review

Written on: 02/01/2008

The Court Papers went in just before Xmas - Curry need to respond soon.
<br/>Someone has got to stand up to these people!
<br/>Please, please, take my advice and do NOT buy anything from Curry's, Dixon's or PC World (they are all the same Company and use the same Customer Service Policies).
<br/>I'm sure the people who work for DSG Ltd. are great 'normal' people like you and I - but, are under orders to be as rude, abusive and obstructive as possible.
<br/>Most good Retailers like John Lewis and Argos will price match these anyway - no need to suffer when something goes wrong, just when you need help they are disgraceful .....
<br/>I would advise that you do not buy in the DSG Ltd group of companies!

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Northberwick's Response to MrRee's Review

Written on: 31/12/2007

My LG Television has now been taken back to Curry's, they had 28 days to try fix it(they never even called me within the 28 days).<P>
When I went back to the store to ask when the part of my LG Television would be fixed,they told me that the motherboard was out of stock.<P>
I told them that I wanted a full refund and took TV to the store. I have now got my money back and will be going to John Lewis.<P>
Good luck with your Television and thanks for the advice xxx

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Mobo99's Response to MrRee's Review

Written on: 14/12/2007

It amazes me when customers think that they are all experts on the sales of goods act because they Googled it. I will say that if a unit is faulty then it should be repaired within a reasonable time (which is different in all cases/ or in Curry's case a max of 28 days).<P<
After 28 days of first purchasing the item you have no right of refund or exchange unless the timescales for repair are idiotic. If a qualified Curry's engineer cannot establish a fault ask them to remove the item and put it on test as some faults are intermittent. If there is still no resolve ask in store for them to escalate the issue to the "brown goods escalation line" who carry more weight when dealing with exchanges.

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Catsinbomberjackets's Response to MrRee's Review

Written on: 12/12/2007

I found this review helpful because it was informative as I will be shopping in electrical retailers for Christmas presents.

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“Refused to deliver washing machines due to no parking...”

☆☆☆☆☆

written by Quelina on 12/11/2007

Refused to deliver washing machines due to no parking in front of my flat (However their was plenty of parking behind flat), and they took the washing machine back to the depot. Whilst speaking to the driver on the phone, he was very rude and ignorant, did not listen to a word I had to say, I kept on telling him he could park at the back, that he could get a parking space, and he kept on telling me he requires a residential permit, however you don't need one in my area on the weekend. Refused to listen to me even when I suggested I go downstairs and find him a parking space and left. I was then told, that I have to supply the driver a residential permit for him to deliver in 4 days! Even when I paid extra for delivery! Disgusted with Curry's service's, I've had no washing machine for three weeks and I didn't even get an apology! Even had trouble getting my money back! Definitely not going back their!

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“We reserved a domestic appliance item online. Drove 20...”

☆☆☆☆☆

written by abrap12 on 28/10/2007

We reserved a domestic appliance item online. Drove 20 miles to the the Bradford foster square store. Went to the desk and paid for the item. We were told to wait while the item was brought to us. After 20 minutes of waiting we were told they did not have it in stock!!!!!! What a complete waste of time.

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“I won't be using Currys again - it was a rash decision...”

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written by luciella on 21/10/2007

I won't be using Currys again - it was a rash decision made because we were desperate for a new appliance, and this has made me realise that no matter how much you want something, you should always research into it - the other reviews would have put me off straight away.

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“Purchased a tumble drier. On the first use it got...”

★☆☆☆☆

written by In a spin on 17/10/2007

Purchased a tumble drier. On the first use it got overheated. An engineer inspected but left without trying the drier.

Spent four months complaining about the fault. Tedious task in that I then was put to the trouble of providing a chronology with all my chasing correspondence and e-mails - they failed to have kept any of them.

Requested a refund several times but this was not forthcoming. All they can do is apologise but not do anything about it. They have a mission statement on their leaflet which is a waste of print.

Will not buy anything from them again. By the way only used the drier twice! Their tactics are to exhaust one year's manufacturing warranty I assume!

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“I am still waiting for the NEFF OVEN that I ordered...”

☆☆☆☆☆

written by vinefive on 17/10/2007

I am still waiting for the NEFF OVEN that I ordered from Currys to be delivered. I paid for it on the 1st of September, and it is now the 17th of October! We have spent hours and hours on the telephone trying to find out what is actually happening, being placed from one automated line to another, with NO customer care. When we actually did get through to an employee, he suggested that 'We go back to the branch we bought it from'. Hopefully the oven will arrive this weekend. Appalling service!

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“Currys ordering process went fine (seems to be nothing...”

★☆☆☆☆

written by lealea28 on 24/09/2007

Currys ordering process went fine (seems to be nothing is too much trouble you're actually paying:) They dealt with fault reporting reasonably quickly, and the engineer SLA time was good, until he condemned the appliance. Huge issues as soon as you actually need a replacement product, uncoordinated processes, call centre staff that seem to delight in giving you numbers for sales desks and stores and constantly telling you it's not their problem after redirection for the tenth time in an hour, those aaaargh automated voices that keep repeating the wrong information, then they wonder why you're cranky when you get through to the same department to be given a number that you called half an hour ago - incredibly annoying. Woe betide anyone who would like a timescale from Currys on engineers to replace a product because funnily enough, it's not their problem, even though you paid them, you are their customer and this was meant to be the holy grail, your final phone call!

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“I bought a Toshiba laptop in the Cambridge Lions Yards...”

☆☆☆☆☆

written by RRudd on 22/05/2007

I bought a Toshiba laptop in the Cambridge Lions Yards Currys store. It started going faulty intermittently and refused to take power. I returned it to the Cambridge store, who booked it in for repair. They returned it to me 4 weeks later, after the warranty ran out, saying it had been returned from Holland where no fault was found. It then failed completely after I had moved to Hastings. So I called the "technical" support line, who said they had not seen this laptop, and there is no repair centre in Holland. The tech guys then suggested I take it to the Bexhill branch, as the fault was reported before the warranty expired. I did this, but Bexhill returned it saying that Cambridge would not cover the fault because the fault occurred after the warranty ran out, and they found no fault. They also sent Bexhill the paperwork, which is different than the paper work I had been given. So I now have two copies of the paper work; one with my signature on it, which I got when I booked it in Cambridge, and another without my signature that they sent to Bexhill, with the date booked in, changed to be 5 days before the warranty runs out and with the "booked in as new" check box unchecked.

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“I bought a laptop from them. I had it for 2 months and...”

☆☆☆☆☆

written by mazzimiss on 14/05/2007

I bought a laptop from them. I had it for 2 months and it wouldn't do a restore at all. They said they would replace it, but when I got to the store they wouldn't. They had me ringing round number after number, blaming the company then passing the buck to someone else. Then Currys refused to fix it, saying it wasn't their problem and I can get a restore disk for £50, even though I should have that function. I also bought a PC from Currys 2 years ago and had problems with that. It wouldn't work at all, and it was months before I got that sorted, plus an enormous phone bill. YES, I know I never learn, but you don't expect it to happen to you twice, even though it should never happen! I won't shop with them again. Also, you can't ring the shops now. You have to go to a general customer line. Why??!!!

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Kingshopper's Response to 289116_mazzimiss's Review

Written on: 22/08/2007

You can't blame Currys for not supplying recovery media. 9 out 0f 10 PC's require you to make the disks for yourself. The system should prompt you to do so when you first log-in! All manufacturers do this, with the exception of Toshiba.

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“I bought a Kenwood Microwave from them. I got it home,...”

☆☆☆☆☆

written by willdarby on 30/04/2007

I bought a Kenwood Microwave from them. I got it home, switched it on and it tripped out the mains electricity. I tried it a few times in different sockets, but I still had the same problem. i took it to a friends, and still had the same same problem.

I took it back to Currys, but I could not find the receipt. They did not want to know, even though they could track the serial number and prove that it was brand new; they were not interested. I checked direct with Kenwood. However, Kenwood is just a brand name, and they do not manufacture anything - Currys are the manufacturer. The microwave is in for repair at a local repair shop, and Trading Standards need proof that the manufacturer is refusing to honour the warranty. I have written to Currys asking for written confirmation that they refuse to pay for the repair under the warranty.

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Me321's Response to willdarby's Review

Written on: 12/08/2007

I've worked for Currys, and you can't track the product by its 'serial number'. The only way to find a product if you don't have the receipt is to search the system for the date of purchase, payment type etc (unless your details were taken, e.g for a TV). It's easier if you have a statement as well.

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“I won't be using Currys again - purely because of...”

★☆☆☆☆

written by sarabamber on 27/04/2007

I won't be using Currys again - purely because of delivery.

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“The shop assistant refused to believe that I was...”

☆☆☆☆☆

written by benswifty on 21/04/2007

The shop assistant refused to believe that I was entitled to my money back after being sold a faulty DVD player. The rest of the staff refused to get involved with my problem. I had to call the Currys customer service centre from my mobile, as she refused to call them from the store. Customer services told both myself and the shop assistant that I was entitled to a refund, but she still refused to believe the man. She insisted on testing the DVD player, and after 20 minutes realised that it did indeed have a fault, so very very reluctantly issued me with a refund. However, she did not apologise. She refused to even look me in the eye. This was without doubt the worst shopping experience I have ever had. I will never shop at Currys again.

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“Had recorder for 1 year developed a fault. Had taken...”

★★☆☆☆

written by braaiman on 29/03/2007

Had recorder for 1 year developed a fault. Had taken out maintenance contract on the unit so I was covered. Month after taken in I phoned to find out where it was, Currys had lost it. Replaced it with another. Requested remainder of contract be moved to the new machine as it still had 4 years to run, 3 months later still waiting.
Probably the worst company it has been my misfortune to do business with

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“I do not think that you should buy from Currys as...”

☆☆☆☆☆

written by haymandrum on 24/02/2007

I do not think that you should buy from Currys as after my experience I think that there is no after sales service. All I was offered when something went wrong after 3 months was the phone number of the camera manufacturer. Curry's advice to staff, which was printed off for me, is cuntomer to phone manufacturer.

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Leeuk161's Response to haymandrum's Review

Written on: 14/03/2007

This is the normal procedure set out by the manufacture of the item, within 28 days there wouldn't have been an issue with an exchange, but after the 28 days the manufacture of the item request that the item is sent away for repair. The support number that is giving are also given at the request of the manufacture, as this speeds up the time it take to find a fault, and therefore quicker to get the item returned to the customer.

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Belgarion's Response to haymandrum's Review

Written on: 22/04/2007

It's amazing how many people forget the Sale of Goods Act. The contract is between you, the buyer and Currys, the seller. They cannot pass off their responsibility to the manufacturer. It is up to the retailer to carry out their full responsibilities!

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“Visited our local Currys in Gosport with a view to...”

★☆☆☆☆

written by moneysupermarket on 04/02/2007

Visited our local Currys in Gosport with a view to buying 3 items - Washing Machine, Fridge Freezer and a Desktop PC. I took a pad to write some notes, walked around the shop looking at the items, and in 15 minutes we were not approached once. We went to the sales desk and spoke to the guy with the shirt hanging out, and we asked if we would get a discount if we purchased all 3 things.
His reply was "NO", and he couldn't match any online prices. So off we went and bought all 3 from another shop.

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“I bought a Creative Zen Vision M MP4 player from them...”

★☆☆☆☆

written by lucknumbersomething on 10/01/2007

I bought a Creative Zen Vision M MP4 player from them because they were the cheapest. I'm a clumsy person, the 'whatever happens' looked attractive, and so I bought that too. A couple of weeks later I cracked the screen accidentally, and so I took it in for repair / replacement. I was told that it would be fixed within 2 weeks and I would get it back. 2 weeks later, no call, no nothing, so I go into the Currys store and ask, but they come up with excuses like there was a delay in shipping it out for repairs. Another 2 weeks and no reply. This time they tell me it is unfixable. I tell them about the 21 days and they tell me if the product is not fixed in 6 weeks (six weeks!!! what happened to 21 days?) then they would give me a replacement product. Six weeks later I get a call saying some other excuse. I have been to Currys this week, and now they tell me to expect vouchers that should get me a product 'equivalent' to the one I bought. My only concern is how much the vouchers would be worth and if I can get the same product.

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“I will certainly shop in Currys Bangor NI again. The...”

★★★★★

written by cheekybaby on 04/01/2007

I will certainly shop in Currys Bangor NI again. The shop sold great products. The older staff were brilliant and had a lot of time to be pleasant.

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“I bought a new ceramic electric cooker online, having...”

★★★★★

written by clarisse on 22/11/2006

I bought a new ceramic electric cooker online, having despaired that I could ever afford one, as most prices were over £500 for the one I wanted. I found one online with Currys, that was reduced by £150, and even then I received a 10% discount for buying online. The great thing was, I could book the day of delivery myself online, which isn't offered by a lot of companies. The cooker arrived on the day of delivery in perfect condition, and was demonstrated before use to be working. So far so good.

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“I purchased an Advent laptop from my local Currys...”

☆☆☆☆☆

written by mambo on 06/11/2006

I purchased an Advent laptop from my local Currys branch, it was an end of line deal reduced from £1000, so naturally I felt that I had got a fantastic deal. The sales assistant asked if I wanted to take out their 'what ever happens insurance' and this seemed a good idea. The sales assistant was well informed and very honest and polite and I was very impressed.

After 6 months my laptop's Ethernet port stopped working and I noticed that their were numerous cracks forming around the casing and hinges, so I phoned up the helpline and arranged for it to be picked up and this was the only part of the process which was to be done well.

After 22 days I had had no response from them so I contacted them and they said they needed to order the parts at this time, I reminded them of the 21 day repair or replace promise in the policy. After another two weeks I phoned them again (they had again failed to contact me). They still had not got the parts! I was at this point unhappy, so requested that the replacement vouchers to be sent out and this was agreed. After yet another 7 days I had still not received them, so again I contacted them and was told they "we are sorry and will send them immediately", but after yet another week I had still not received them and had to phone them again. I this time was told that my laptop was fixed and it was to be dispatched. I was very angry with the man I spoke to and told him I was going to refuse to take delivery of the laptop as they were failing in their promises (this may seem like cutting your nose off to spite your face) but I was determined to hold them to account. It took Curry's another two weeks to authorize their courier to send the laptop back to them. To cut a long story short, after another 3 weeks and many more phone calls I finally received my replacement vouchers.

Some facts that they did not easily own up to: if after 21 days and if your laptop is under one year old, your laptop is not returned you can go to a Currys/ PC World Shop with your policy number and get a replacement product.

It is hard work to get them to communicate with you and you never get to speak to the same person.

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“We bought a £280 DVD digital recorder from Currys,...”

☆☆☆☆☆

written by alones13 on 06/10/2006

We bought a £280 DVD digital recorder from Currys, also taking out the "whatever happens policy". This promises that goods not repaired with 21 days will be replaced. We took the player in for repair over 30 days ago and after 4 hours of phone calls and 3 trips to the local store we still have no DVD player! I have done long circuits of recorded messages, ending up back where I started. Sales people telling me the machine was not logged on the system, etc, etc!

To top it all, I went into the local store tonight to try and move forward and the guy told me I was getting good customer service! What a cheek! They will not give me refund, they insist I have to wait for vouchers through the post that I can only use in Curry's. These could take another 1-2 weeks to be delivered. We will see, I am not going to hold my breath!

This is the second incident of similar nature - I should have learnt first time round. The only problem is I am now forced to buy a further product from them with the vouchers.

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Asked by NicolaF92 on 19th August 2016 Report this content
Why can't I buy a care plan with the Samsung Ecobubble washing machine? The 5 years guarantee that comes with it doesn't cover everything if the machine goes wrong. Thanks 

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Answers (1)
Report this content dah0444 Written on: 19/08/2016
Bit confused.. what is not covered?. I have had 5 warranty before and used once with out problems. The company replaced all the electronics under warranty.
Asked by discussions1 on 6th November 2015 Report this content
Need help using Curry's essentials oven CBCONW12. Why does the grill element heat up when you put the oven on? It causes a burning smell.

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Report this content Cleo Written on: 09/11/2015
I have a new zanussi oven which does the same thing. I have had different ovens over many years and none of these have ever had the grill come on when the oven was heating up. I rang Zanussi as I thought it was a fault and they explained that the grill is used to heat the oven up quickly and then it goes off when it reaches the right temperature. I hate it and its a real pain, as sometimes you want to put something in whilst the oven is heating up but it will obviously just burn (found out the hard way before I realised the grill was coming on). I now have to wait until the oven is completely heated (lights goes off) before I can put any food in. I have not however, managed to sort out the timings yet, as it still cooks way faster than it should, so I am having to rethink cooking times.
Asked by joanmoody on 25th January 2015 Report this content
Do they take my old washer away and plumb in the new one? How much will this cost?

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Asked by rajain on 12th August 2014 Report this content
I am having a very bad experience from Currys store (Lake Side Thurrock) as well as Customer Service. After three rounds to the store, when I was ready to buy a display model fridge, the staff told me they cannot deliver it. After telling them that they had wasted a lot of my time and petrol, they agreed to arrange a delivery for which they would call and confirm the next day and asked me to make a payment.    It has been 4 days now and they have not confirmed a delivery date. (1) I cannot get through the store directly. (2) Customer services cannot get through to the store (3) Customer services say they cannot do anything more than sending a mail (which has been done twice). What do I do ?

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Answers (1)
Report this content georgaline Written on: 13/08/2014
Hi, I take it this is the store you bought from West Thurrock Retail Park I did have a bad time with currys and ended up writing to them and sending it by signed for post. I would write to the store manger and their customer services, send it signed post and keep a copy. They ended up sending me vouchers as an apology but i really had to keep phoning them until I found a customer service person willing to help. Don't give up try "the dog with a bone mindset" its your money
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