False advertising, and told they have no staff to deliver. Due to give birth next week and coming home to no furniture as even the loan sofa they promised would come this week has now been delayed due to staffing issues. They make guarantees that they should not be making. I will now be coming home with my new born daughter to no furniture. Do not go to the Brigg DFS. They are out of contract from Sunday but I should have known better. Had I read these reviews before hand I would never have used them. Absolutely awful customer services and management team. Promised by one manager but because there happens to have been a change in management in the last week, the new manager is unable to comply with the original request for delivery this week. I am beyond angry and upset.

Purchased a sofa 4 years ago and still having problems with it had to reselect new sofa 3 years later ,cancelled credit agreement then retorted it again taking different amounts, no manager call backs no refunds no nothing had inshore credit purchased a bed which was told I'd receive a refund on to not get no refund manager on annual leave but can't sort refund out asked to get call back of someone higher said can't do it

Bed delivered. Not put together. They leave. Unwrap it to find two tears in the foot board that are on show, on an edge. Phone dfs. I need to have someone come out and assess it for repair. in 3weeks. I can't be given a time so I am expected to accommodate this around my job. So although dfs have delivered a damaged item, I have to arrange to sort this in my own time and have the damaged item whilst I wait. Plus I don't want a repair. I want an undamaged new item which I am paying for. I've sent photos. In the meantime my monthly payment plan will start, so I am paying for the defective item and stuck with it until someone comes out and then decides a replacement is necessary. To then await that. I've just had their sofa care people refuse a claim and had to go to the ombudsmen who awarded me compensation and replaced 2 sofas and a foot stall. I wish i hadn't believed the sofa issue was a one off and had taken my business elsewhere.

We purchased a sofa in York it cost over £2,000. The men assembled it then left (I stayed in the kitchen). When my partner returned home he checked underneath and there was a broken zip which went from the back of the sofa to the front a perfect place for our cats to cause damage. There was staples hanging out along the sofa and on the corners. I immediately rang customer service and a service manager is coming out on the 16th April between the hrs of 7am and 5pm!! Furious doesn't come close, one of us now needs to take a day off work!! Absolute joke!!

Had a delivery come today for an order that was part of £10,500 overall order This item alone was over £2000 and yet the delivery organisation selected by dfs to deliver was uninterested and poor. The bed frame was meant to have been put together and I asked if they could and response was if you want me to? The customer service for the delivery company was shocking to say the least and to be honest this has really put me off ordering with dfs in the future I need further furniture equating to approx £20k but if this is how they source their supply chain then no thank you I’ll take the money elsewhere

Just somethings for dfs limerick to consider. i bought a sofa worth 7130 euro from dfs limerick in august 2023. Withing 3 weeks the fabric had worn out. I could jot believe what has happened. It is march 2024 and it has not been fixed yet. 1. In this emerging and readily evolving market space why on earth does anyone have to ring the uk to get a message accross to dfs in limerick or galway or cork? I find this highly draconian in nature and no element of reasoning in it. 2. I find dfs policies stiff and lacking in flexibility that attracts and appease customers. No room for simple and little perks that gives and grant customers good purchasing experience. 3. You modus operandi are not explained to customers. I walk into a dfs store in limerick buy a product and an issue ensues and a i find myself dealing with a manager in galway. This information should have been at my foreknowledge before making the purchase. 4. With how stiff and rigid your policies are around your products one would expect nothing less but perfection. But that expectation was dashed as proven by the no fit for purpose lorenzo sofa i expensively bought from dfs limerick and it is a shame. I expected more given the degree of rigidity i encountered or witnessed with your service.. 5. It took about 8 or 9 weeks to get an upholstery chap over to assess a set of sofa i bought. That itself is not acceptable. It means as a customer i am not important or valued or you do not appreciate me as cutomer. these are yard sticks that has made me lost fate in dfs and and inability to resolve an issue in a well and timely fashion by the manger i galway. He messaged me saying a technician will call out to my house on aril 8. Dfs ireland is joke. 6. The manager in galway decided to proceed to order a replacement cover for the worn out sofa set i bought less than 6 months of purchase when i clearly told him what i wanted. My opinion on this sofa did not matter to him just to add. The issues is not that the fabric has worn out. Different fabrics were used in covering of the sofa. I had sent pictures to the manager on several ocassions he still thinks a replacement cover is what i need. There is no uniformity in the fabric of the entire sofa. Not only does the sofa needs a replacement cover. The entire set needs replacement cover including the body and the frame. 7 when i told him what happened to the 4 seater sofa will happen to the other sofas his response was that "well we dont know that yet". I was baffled by this. It tells me he does not know his products or have confidence in dfs products. I knew this product better than him 8 i dealt with a staff in limerick who was so unempathic to a difficult situation dfs has put me in and he lacked customer focus centered approach. these are my thoughts so far on dfs very dissapointed with dfs august 10th 2023 to march 2024 and still ongoing. Issue not resolve (8months). stay away from dfs

I am writing to express my extreme dissatisfaction with the service I have received regarding my recent sofa purchase. Five months ago, I placed an order for a sofa with your company, and since then, I have encountered nothing but problems and disappointment. Upon receiving the initial delivery, the sofa was broken, necessitating its return. After much delay, a replacement was promised, causing me to rearrange my schedule and take time off work for the delivery. However, upon the scheduled delivery date, I was informed that the replacement sofa was also damaged and wet, resulting in further inconvenience and delay. Despite numerous attempts to resolve the issue, including visits to your store and countless calls to customer service, I have received no satisfactory resolution. The lack of accountability and assistance from your customer service representatives has only exacerbated my frustration. Furthermore, the suggestion to continually reorder the sofa, despite multiple failed attempts at delivery, is unacceptable and demonstrates a lack of regard for customer satisfaction. I must emphasize the significant impact this ordeal has had on my life. It has disrupted my plans, caused unnecessary stress, and resulted in wasted time and resources. As a loyal customer, I expected better from a reputed company like yours. Regrettably, I had no choice but to request a full refund for my purchase. I have lost all confidence in your company and will not be recommending your services to others. I trust that you will take swift and appropriate action to address this matter and prevent similar experiences for other customers in the future. Honestly wasted 5 months due to poor service

Looks good but the French connection Studio sofa from DFS is the most uncomfortable sofa I’ve ever had. The one in the store was ok but was the recliner version. I specified I did not want a recliner. It came and the seats were like bricks, complain and the advice given is to wear it in like a pair of shoes! Could take three months to soften. They do begin to give but wouldn’t call it soften, they compress. Also as I had specified not a recliner I was surprised to discover, while trying to get comfortable, that the back is sloped backwards so the back cushions offer no support. It’s the recliner without the mechanism. Sit back on the seats without surrounding yourself, especially at your back, with additional cushions and you’re literally lying semi prone. I asked if I could buy a better cushions but they were adamant I couldn’t. Not helpful at all. I’ve actually had to order different fillings from an upholsterer an expense which is sadly necessary, and I’m faced with trying to find something to prop the back ones so they don’t slope backwards. Good money after bad. Don’t feel I have any option. I have backache and neck pain from this since day one. It’s been sheer misery, a waste of over a thousand pounds.

Don't buy DFS SofaCare Insurance - Don't believe what the sales people peddle when selling you this 5 year insurance policy. We were led to believe our sofa cushion's could be refilled within 5 years if they sagged or lost shape... 3 Years in and our sofa cushions have sagged considerably - After spending days trying to resolve with emails and phone calls to DFS and Guardsman, we're NOT covered. SAVE YOUR MONEY, DON'T BUY SOFACARE!

Awful customer service. Looks the business so I was a bit blinded. After 4 months limited support gives me back ache. Can't wait to pay off over the next 3 years so I can go gplan! Style over substance!

Bought a recliner sofa just over 2 years ago,cost £1300 stopped working, dfs wont look at, say that 2 year warranty as likely to break after this time, terrible customer service, wouldnt recommend at all

We had recently moved into our new home together (our first home) and had saved up for month to buy a sofa, so were very excited. We went to DFS and had to wait ages to be served, and then were told that it would be better to look online (due to not having the stock in store). We did as suggested and looked online, after browsing several different stores and trying different things, we selected our sofa with the delivery date with 6-8 weeks (a reason why we chose DFS as we wanted the sofa in time for our housewarming, 10 weeks later). When the timeframe came to 8 weeks, we were sent an email (which went into spam so we never initially received it) that our delivery was delayed. No new date. We called to enquire but were put on hold and then disconnected. Twice. Further chasing and no support offered. 10 weeks from our order, we had our housewarming but no sofa. It was difficult to host people as there was nowhere to sit! It was very disappointing. We rang several more times but were told that we couldn't even be guaranteed our delivery before Christmas! Finally, 4 months after ordering we were given a delivery slot. We were told in the morning of the Tuesday. I worked from home especially that day to receive the delivery however, no delivery. No contact. I chased via telephone but nothing. 9pm that evening our sofa finally arrived. In spite of paying £100 delivery and fitting, the men were rude and clumsy in the delivery. No apologies for the massive delay or for the inconvenience it had caused. They broke our lampshade whilst being clumsy with packaging. We had to ask them to take away the cardboard wrapping and they made a big fuss. They made a mess all over the carpets and knocked several of our doors, damaging the paintwork. Absolutely appalling - I would not recommend at all, please avoid!!

Purchased a superking Silentnight Eco Comfort Breathe Pocket3000 mattress 14 months ago for £1000. It is the worst mattress we've ever slept on. Like sleeping on a stone slab. After 14 months we hoped it would have given a little.but no such luck.We are cutting our losses and throwing it out and replacing it with a nice comfy Relyon mattress. Very dissapointed with the mattress and DFS.

After long long searching, we have found corner sofa we would enjoy, but after 12 weeks of waiting DFS have failed to deliver it. Today is 17th November , and estimated delivery date is 18th. No one contacted me in regards of delivery. Delivery date have been changed twice so far. Dfs didn’t even explained trouble’s they encounter. No information about real delivery date. Just horrible experience and wasted lots of time. Have chased for some other experience on facebook, so I’m not an exemption, there are a lot of people, who had same experience and had to cancel their orders. Your right to choose, but, maybe, my post will help you to decide, what furniture supplier to choose.

Simply a horrible experience. I bought two recliners ,during delivery the electric battery was not delivered ,however , after waiting for two weeks I received it, after two months only the sofa started to show color variation at several places , service engineer was not friendly at all and that's the most polite word to describe his behavior claiming it is not material issue, so whom issue or fault is it? I did not pay +3,000 for such faulty material

It is with a sense of regret that I find myself composing this review, as the initial stages of my experience were promising. Such promise typically accompanies in-store purchases settled upfront rather than through credit transactions. The in-store service, upon finally being attended to by a representative, met my expectations. Unfortunately, the other members of the team seemed preoccupied, showing more interest in a display podium than in assisting customers. It was this representative's helpfulness during the process of procuring two sofa beds that stood out. However, the situation took an unfortunate turn during the delivery phase. The scheduled delivery was set for Wednesday, 11 October, a day for which I took time off work to await the delivery and, as per DFS's guidance, had my old furniture removed. The DFS website explicitly advised against discarding existing furniture until receiving confirmation of a specific delivery slot. My delivery window was specified as between 14:03 and 17:03. Regrettably, by 4 PM, the delivery van's tracking information had not been updated beyond "delivery number 4." I contacted DFS (Disappointing Flawed Service) seeking an update, only to be informed that the driver had been involved in an accident (with sincere hopes for the driver's well-being) and that my delivery would be postponed to the following day. Upon reaching Thursday, I phoned DFS again at 8 AM, speaking with a customer service agent, who appeared groggy and unprepared. He conveyed that my delivery would be delayed until the subsequent week, an unexpected and distressing development. I requested to speak with a manager, but he rebuffed the request, claiming the manager's response would be the same. I insisted, yet he persistently refused and even urged me to secure a new delivery slot, citing their booking constraints. This left me furniture-less for five days, compelling me to cancel my weekend plans as my guests had no seating or sleeping arrangements. It is worth noting that my actions were guided by the DFS website's advice: "Please do not get rid of your existing furniture until you hear from us with a specific delivery slot." The experience was deeply disheartening, leading me to abruptly end the call with customer service. I promptly called again, speaking with Eilidh, who proved exceptionally helpful and arranged for my delivery to be rescheduled for Monday, 16 October, through the Westwood Cross Broadstairs Kent store, from which I had originally purchased the sofa beds. On Saturday, 14 October, representative from Westwood Cross called me at 10:10, extending his apologies and expressing his intention to confer with his manager regarding a potential goodwill gesture. He called me back at 15:38, offering a hamper containing wine, cheese, or chocolate, which I regrettably had to decline due to personal preferences. I suggested the possibility of receiving four scatter cushions to complement the two sofa beds I had purchased. He agreed to consult his manager and get back to me. Monday, 16 October, saw the arrival of my sofa beds, with the delivery personnel displaying commendable helpfulness and courtesy. Regrettably, there was no follow-up call from him. On Tuesday, 17 October, I reached out to DFS (Disappointing Flawed Service) in an attempt to speak with the representative. However, I was informed that a request for his callback had to be initiated. Subsequently, he returned my call at 13:36, and I was informed that the request for scatter cushions had been met with a "firm no," with a hamper being the only offered gesture. When I requested to speak with a manager, I was advised that the manager would not be available until Saturday. I then placed another call to DFS (Disappointing Flawed Service) and engaged with another assistant, who did her utmost to be of assistance. She explained that it is DFS (Disappointing Flawed Service) policy for the store manager to first address my concerns before engaging with headquarters. As it stands, my experience with DFS has extended to ten days of dissatisfaction, with the matter remaining unresolved. My perspective at this juncture is that, if one is contemplating purchasing a sofa from DFS, I would recommend against it. While the initial stages may appear promising, the overall experience culminates in a disheartening disappointment.

My vulnerable 83 year old aunt has been take advantage of. She was charged £300 for an insurance that she new nothing about. The monies waere added to her invoice , but she did not see the paperwork and nothing was discussed or signed by her. When DFS head off was told about this , she said it was her fault for not reading the paperwork an picking up the issue!! The suit she has bought is not fit for purpose. It arrived with the fabric all puckered and the recliner can not be sat in as it tips to one side as well as not returning to its correct position when put in the upright position It is shoddy work and they do not care that there sale staff are illegally selling insurance to vulnerable people I would not every recommend you purchase anything from them