DFS Reviews - www.dfs.co.uk

Click here if this is your business
★★☆☆☆
1.7 / 5
17% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
DFS - www.dfs.co.uk - Ask a question now

Media Gallery for DFS - www.dfs.co.uk

DFS - www.dfs.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

☆☆☆☆☆

“I paid nearly £4,000 for a lounge suite, and I was...”

Written on: 18/05/2007 by taimar78 (2 reviews written)

I paid nearly £4,000 for a lounge suite, and I was told the delivery would be in March 2007. I had a confirmation phone call to tell me that the furniture had been made and shipped, and would be delivered mid March, as agreed. A week later, I was phoned again to be told my order would not now be fulfilled for another three weeks. No explanation was given from DFS, and despite my enquiry to their head office, I have still not had any satisfactory reason as to why this further delay was needed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
☆☆☆☆☆

“DFS have a reputation to keep, so I would suggest they...”

Written on: 08/03/2007 by laura lee (1 review written)

DFS have a reputation to keep, so I would suggest they quality control their goods before they ship them to customers, instead of sending two big 'manager' blokes out to talk one small woman into having a repair she didn't want… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
☆☆☆☆☆

“A true waste of time. ”

Written on: 25/12/2006 by ks2006 (1 review written)

A true waste of time.

Our sofa came with one leg higher than the other, and just after 1 year, the sofa's we got from DFS lost any respectable shape… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
☆☆☆☆☆

“I brought a 3-seater x 2-seater corner sofa from DFS...”

Written on: 04/09/2006 by kd1982uk (5 reviews written)

I brought a 3-seater x 2-seater corner sofa from DFS recently. I live in a block of flats so I was worried about delivery. They assured me it would be no problem but asked me to describe the staircase. I told them it was quite narrow and it had banisters, but I had easily managed to take my current 3-seater sofa up the stairs by lifting it up and above the banisters. They said that was okay as the sofa came as a 3-seater and a 2-seater and the two sections would be joined together in my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Kd1982Uk's Response to kd1982uk's Review

Written on: 09/09/2006

Note: a lot of my review seems to have been changed after it was submitted. For example, I did not write "The most terrible service ever!" I was a bit more descriptive: writing about how the service made me feel. But it's all been cut out. Don't know why.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
☆☆☆☆☆

“DFS has terrible overblown marketing, tedious workings...”

Written on: 02/09/2005 by JIm McClay (1 review written)

DFS has terrible overblown marketing, tedious workings of chart songs with the inevitible couples on sofas not worthy of one's money.

Spending a fortune on television adverts, a fortune that you are paying for shoddy goods. How much over the top are you paying for less than average furnishing to pay for their marketing.

Did you know there is a sale on at DFS at the moment, that is because there is never a time when there is not a sale on They rely on the public being stupid and the public… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Salesperson at DFS was excellent, and pointed out some...”

Written on: 21/10/2004 by ennill (2 reviews written)

Salesperson at DFS was excellent, and pointed out some things we had not noticed about the item we originally wanted to purchase, which made it totally unsuitable for us (we would not have thought of checking a certain point).

Salesperson made absolutely sure we understood what we were purchasing and the care it would take.

Was very clear regarding delivery time and the fact that it might be a bit longer.

Delivery men were brilliant - I had arranged for my old couch to be moved and had been… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
overview