DFS Reviews - www.dfs.co.uk

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★★☆☆☆
1.7 / 5
17% of users recommend this
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★★☆☆☆

“Poor customer service ”

Written on: 22/10/2017 by Gercol (1 review written)

Needed to replace back cushions on my old sofa I had purchased in this store a few years back. The sales assistant showed little to no interest in assisting me to get replacement. He seemed more interested in other customers so he could get a sale. He refused to reorder in the end. I then found another sales assistant Malvin who did what I had requested. Very good customer service from Malvin but the experience had put me off. Old Kent road London store… Read Full Review

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★☆☆☆☆

“Never seen fabric that bad”

Written on: 03/10/2017 by Amrmoneib (1 review written)

I bought a fabric sofa from DFS and I cant say how bad the quality of the fabric is. A week after purchase we noticed a weird stain. Then it turned out the teal fabric stains from pretty much anything, mild dampness, sweaty hands would leave prints. The only way not to have a stain is if you get a chair and sit next to the sofa. I called customer service twice and first they said that I should try drying them!!! Second time I was told it is my fault because I didnt buy their 250£ warranty. I… Read Full Review

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★★★☆☆

“Poor service from delivery man”

Written on: 02/10/2017 by Djemes111 (1 review written)

I ordered king size bed and mattress from dfs and i got i call saying your item is arrived and will be delivered to your house.i paid for delivery and assembling the bed.delivery person should be aware about it but he didnt know that he was about to left my house without assembling it.i explain him and he assembled it.i was on my duty so my wife was there but she was little bit busy on her house work.delivery person said that everything is done and he left my house.after that my wife find out… Read Full Review

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★★★★★

“REPAIR AT HOME”

Written on: 01/10/2017 by Nicolas49 (1 review written)

A BIG THANKYOU TO THE DFS AGENT THAT CAME TO OUR HOUSE TO REPAIR A SMALL FAULT ON ONE OF THE LEATHER SETTEES VERY PROFESSIONAL JOB CLEAN AND TIDY THANKYOU HE WAS POLITE AND VERY THOROUGH ONCE AGAIN THANKYOU… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 30/09/2017

What happened to scotch guard. Unless the stain is dealt with straight away their`s no chance of getting it out. Cleaning kit expensive and absolute rubbish. Furniture only 3 months old and already needs replacing. Also arm material creasing and sagging already. Will go somewhere else in future - probably in the next couple of months. As what dfs have sold won't last past that… Read Full Review

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★☆☆☆☆

“Non-existent customer services!”

Written on: 26/09/2017 by benhone (1 review written)

Absolutely appalling, non-existent customer service. New sofa was delivered on 13th September, however the delivery drivers dropped it bringing it in causing damage to one of the corners. Immediately called the customer care line, which was answered by an answer service. Was assured I would receive a call back within 24 hours. By the 18th nobody had called, so rang through to the complaints number. It’s worth noting that this is the same number as customer care, not a dedicated line at all… Read Full Review

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★☆☆☆☆

“I have purchased a clearance set of furniture from dfs...”

Written on: 11/09/2017 by Collins485 (1 review written)

I have purchased a clearance set of furniture from dfs Oxford via the online centre. They were supposed to deliver within a few days I was told by the online sales dept. they actually took two weeks and were supposed to deliver today between 8 and 11. Needless to say I have no delivery. I received an email yesterday at 5.36 telling me to phone two numbers. I phoned one which no one would answer and the second was the sales dept who knew nothing about it. They did say that the other dept had… Read Full Review

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★☆☆☆☆

“Will never buy from here again”

Written on: 05/09/2017

Ordered and paid for new sofas costing thousands of pounds from York Clifton Moor store. Was told they would take 4-5 weeks to build. The current ESTIMATED delivery is currently three months later despite receiving a notification that they would be delivered on time as planned. Was not contacted, we had to phone customer service several time before they even admitted that after the date we were expecting delivery they hadn't actually started building the sofas... WHAT A JOKE. They've then… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 01/09/2017 by KennediRitchie47 (1 review written)

I bought my sofa two months ago and the sofa's legs came of because of poor quality i paid more than £3000 and I just think I've wasted my money!!!!!… Read Full Review

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★★★★★

“fantastic sofa's ”

Written on: 29/08/2017

Bought 2 illumino sofa's and 1 chair,experience in show room couldn't fault staff very very helpful, friendly, not over powering, and advise brilliant. Hadn't actually seen my sofa's as one in showroom was a corner sofa and not colour we wanted so chose colour from sample's, my sofa's were delivered on a date that suited me by two very friendly guy's who put leg's on, assembled very well and took all packaging away, I am over the moon with them there drop dead Georgous and made so well, no… Read Full Review

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★★☆☆☆

“Would never buy from there again.”

Written on: 25/08/2017 by Treece (1 review written)

I'm only glad I payed directly for my couch or would still be paying for something that I can't use.Two years after buying my two two seater leather couches I realized with horror that the seat I used had thinned and frayed so the black leather looked grey and threadbare.I live alone and out a lot but wondered if I'd managed to catch it with something and damage it..not to worry, that's why I took out accidental damage cover for just such a reason.I contacted the store who sent me a letter… Read Full Review

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★★★★★

“No stress at dfs!”

Written on: 14/08/2017

No hard selling in store, staff were warm and friendly but allowed us time to look around the store ,they were there if we needed help or advice yet gave us plenty of time and space to decide what or if we wanted to purchase. This made our experience very relaxed. Delivery was fantastic. On the date stated, and by a fantastic delivery crew who unpacked and set up our furniture and took away all packaging. All without any fuss,. Totally painless experience from beginning to the end. Fantastic… Read Full Review

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★☆☆☆☆

“cheap rubbish”

Written on: 02/08/2017 by ivSherwood465 (1 review written)

I purchased a corner unit and chair in red leather almost 2 years ago after 1 year the part of the couch I regularly sit in started to sag and I am only off average weight also the arms of the chair you could feel the framework pushing through the padding. I took this on a 4 years interest free and it is ready for the tip. Will be paying it off and going elsewhere for my next purchase… Read Full Review

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★☆☆☆☆

“Avoid!!!!”

Written on: 30/07/2017 by Billy1969 (1 review written)

Purchased 2 & 3 seater leather recliners from the Glasgow London Road store. On delivery they looked fine. First time I sit down I think I'm on a rocking chair as the sliders to protect my wooden floor at a cost of an extra £45 are no use. An engineer turns up weeks later and removes the centre support..."dodgy". Sofa after a few weeks then collapses in the centre. Enter engineer number 2. Messed about with feet and stuffs some extra foam in for goodwill. Now the springs have gone..the… Read Full Review

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★☆☆☆☆

“DFS = Defective Furnature Store”

Written on: 27/07/2017 by LuzTodd463 (1 review written)

Paid £1300 for a 3 & 2 seater sofa. Got delivered after 3 months. (From China) Both sofas began sagging within a week of use ( i am 12 stone) Called DFS store in Paisley, explained the problem, they said they would do a '1 off good will gesture' like they were doing me the favour! And send someone out. The guy eventually came over admitted they were badly sagging then went ahead and put some cheap looking foam under the sofa straps. Then one side of the sofa was higher than the other! He told… Read Full Review

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★☆☆☆☆

“So uncomfortable ”

Written on: 21/07/2017 by LisaBurns220 (1 review written)

Choose a sofa from dfs looked lovely, but was told would take eight weeks to deliver as they are made to order, this was fine by me... sofa turned up on time and was delivered and put together by two mixes guy who took any all rubbish. Sofa looked lovely... but as soon as it was sat on was a completely different story. The sofa is so uncomfortable and looks awful now only a few weeks later, it is a fabric sofa and constantly feels like you are going to slide off so uneven and saggy now... the… Read Full Review

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★☆☆☆☆

“DFS = Defective Furniture Store!!”

Written on: 07/07/2017 by Beem2000 (1 review written)

Visited local branch in Paisley, and found what seemed and looked to be a beautiful sofa! Looked great in show room, very plump and cushiony. After sales man got finished telling me how wonderful the sofa was, being made with Itailian leather bla bla bla, and talking me into buying cleaning kit, i went ahead and ordered the £1300 sofa. Was told Delivery would take "13 weeks" because they are 'handmade' bla bla bla. Reason it takes so long is because they are built in and delivered from… Read Full Review

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★☆☆☆☆

“The WORST customer service I have EVER received!! ”

Written on: 20/06/2017 by CharleyBunting (1 review written)

After ordering our sofa from DFS we were happy with our purchase. Upon deliver DFS left a hole in our wall (not the end of the world) HOWEVER 3 months later and we are STILL waiting for it to be sorted and money to be compensated. We have received multiple unreturned phone calls and emails, appalling customer service from the majority of people we spoke to and mixed messages from all involved. We have complained multiple times and on the latest occasion (today) I received an incredibly rude… Read Full Review

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★★★★★

“Service ”

Written on: 03/06/2017 by Corag161 (1 review written)

The young lady who served us at the Crawley branch couldn't have been more helpful making the whole experience of buying a new sofa a pleasure every thing was carefully explained and we even received a very nice written thank you not in the post a few days later … Read Full Review

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★☆☆☆☆

“Avoid ”

Written on: 02/06/2017 by Tony19781978 (1 review written)

I had a sofa which was fine but paid nearly £800 for a bed that was an appalling standard. Customer services is dreadful when things go wrong. They want you to take a day so that someone can inspect your faulty furniture and this could be in a weeks time. Poor customer service policy and support. They would not let me cancel the other orders i placed because i was not impressed with quality of the bed I was delivered. The foot plate is not straight, the headboard rocks and there is a big gap… Read Full Review

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