DFS Reviews - www.dfs.co.uk

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★★☆☆☆
1.7 / 5
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★☆☆☆☆

“Bad customer services ”

Written on: 17/04/2018

One star is too much to rate DFS brendford branch! Have never seen such a terrible service, no communications at all, no one replies to a phone call. The only way is to go to the branch and all what I see is a seller is welcoming you to sale you a faulty item! I have been on the phone with them for 30 'mins now and my second call today and still waiting someone to answer. I recommend customers to avoid DFS .., faulty products and nightmare customer services… Read Full Review

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★☆☆☆☆

“Wrong sofa ”

Written on: 14/04/2018 by Matteo397 (1 review written)

Bought a sofa from darlington Dfs delivered the wrong one refused to change it went to citizens advice .ombudsman customer service absolute joke it's 14 months old and the "leather" is all peeling off absolute rubbish...like the company that sold it to us we paid £2500 for it… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 07/04/2018 by Adkinsgg156 (1 review written)

DO NOT BUY FROM HERE! Absolutely terrible. Ordered a sofa 18 weeks ago, was told in store it will arrive within 8-10 weeks. The delivery date moved 3 times, and was cancelled once on extremely short notice. I have take 1.5days off from work in total which is a total pain when the sofa didn’t even arrive. When the sofa finally turned up, the delivery driver immediately said ‘this isn’t going to fit through your door, did they do a size check on the house?’ To which I replied I had no… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 26/03/2018 by teresacalheno (1 review written)

On Thursday 22/03/18 I have set up a Monday delivery 26/03/18 of my sofa at home. On Friday I got a slot not convenient for me so I have tried to call more than 10 times Tottenham Court Road store to change the delivery date but nobody answer my call. I have called your customer service office on the same day. The lady said someone would give me a call at lunch time. Nobody called me back. On the weekend I have tried to call few more times and nobody answer my call. On Monday, the day of the… Read Full Review

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★☆☆☆☆

“Taggy furniture”

Written on: 23/03/2018 by Valeria443 (1 review written)

Bought a sofa and it fell to bits 6 months after we had it ! After care service was terrible will never use them again… Read Full Review

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Jensterry's Comment

Written on: 06/04/2018

I have suffered the same fate with my DFS sofa...it would be interesting if it's the same range.
I have had two visits from DFS "Managers". They recited their well rehearsed lines....."it's normal wear and tear etc.etc!"...I was also told I was sitting in the wrong place! My sofas are less than year old!!

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Idontbelieveyoualllies's Comment

Written on: 06/04/2018

Mine is 5 months old and worn out !! We ready had a suite returned as all the stuffing went straight to the bottom of the furniture!! And we had that for 8 months !! And I can say that was a real battle to get another suite but weren't allowed a refund !!! Never again !!! The manager couldn't talk to me he had a sore throat I had to ring a manager at another store !!

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★☆☆☆☆

“Bad quality sofas ”

Written on: 08/03/2018 by 209White (1 review written)

I did buy leather sofa from dfs beckton branch and after 6 months the leather starts peeling.They send someone to see and repair but after few months start again and they said is because I sit without long trousers and I lay my head to much on the sofa (First I was thinking is a joke but hi was to serious).Any way I never ever recommend them to anyone.Thank you… Read Full Review

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★☆☆☆☆

“WILL NEVER USE DFS AGAIN ”

Written on: 28/02/2018 by Puddin01 (1 review written)

I ordered a sofa and table on the 27th of December from the Fort in Edinburgh. This part of my DFS experience was fine. I got a phone call to say that the table would be delivered on the 23rd Jan and the sofa would be delivered on the 26th Feb. Table came opened it up and it was broken. This was returned and a new one sent out this time it was fine. Sofa was coming on the 26th, I phoned and asked if I could have it sooner, for a cost I could have it on the 23rd Feb which I agreed to. I got a… Read Full Review

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★☆☆☆☆

“Two Reclining Sofas”

Written on: 25/02/2018 by Gardner300 (1 review written)

We Bought these Sofas,June of last year,got them delivered on the 29th of August,after two weeks I noticed threads coming out of it,& colour came off Sofa onto newly decorated wallpaper,they came out on the 14h September put threads back,& that happens with wallpaper if you have furniture near wall,that had to come out again on 13th Oct then on 24th Nov,because of more threads coming out to be told it needs recovering,I am now getting Sofa done on the 5th of March,which is going to take all day… Read Full Review

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★☆☆☆☆

“Zinc sofa. Appalling”

Written on: 17/02/2018 by 258Coleman (1 review written)

I liked the look of this sofa { called Zinc and had a French Connection label} in the shop and purchased it, The quality is quite poor for a sofa of this price. But my main complaint is that the seats keep creeping forward when sat on. I asked the manager of the Dundee branch what could be done about it. He said he had the same sofa and it was no big deal. You get up push the seats back in and that's that. Only it's not. You have to get up lift the back cushions off and then push the seat… Read Full Review

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Idontbelieveyoualllies's Comment

Written on: 23/03/2018

I have the same furniture and our cushions always creep forward as well and funny enough the manager told us the same as they told you ?! very uncomfortable!!! I will never shop there again !! Customer service is rubbish !!

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★☆☆☆☆

“Worse Product, Rude Management, CEO, Managers ”

Written on: 31/01/2018 by Zahra-Sam (1 review written)

I brought top sofa bed £2700 within 3 months its started sinking very heavly making it uncomfatable i rang management emails CEO, opr Manager the lot but no help apart from waste of time and they say to me "we belive there's not thig wrong with it and why you making a fuss out of it" this is what the ceo and the manager said to me and also he goes i am noy going to come all thr way from doncaster to look at thr product" i was very shocked and disspointed and hurt i felt like burning this sofa… Read Full Review

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★★☆☆☆

“Looks lovely but uncomfortable and poor quality.”

Written on: 22/01/2018 by DoverSteve (2 reviews written)

Paid around £2000 for 2 Grammar recliners one electric one manual,the electric is used daily and has been a problem from day one. Firstly in the centre the gap was way too big unlike tje manual one, 3 visits later its better but not right, we are now told all sofas are different and will have different size gaps? Really! We have also had problems with seats after only a short time you felt like you were sitting in a hole like it was 5 or more years old not 5 months, arms were poorly padded and… Read Full Review

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★★★★★

“Five star service”

Written on: 21/01/2018

Instant staff contact and clarification of needs.Offered a coffee and goods of possible interest identified together with all product knowledge… Read Full Review

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★☆☆☆☆

“Avoid !”

Written on: 23/12/2017 by Superbron (1 review written)

Avoid this place at a cost , especially the Bolton branch . Ordered my dream settee for Xmas , told we would be delivered a cancelled order but brand new settee only for what I can say a second hand sofa to be delivered today . The sofa is filthy, with cracks in the leather and scratches on the legs. Can no believe when I had a closer look it had toffee wrapping pushed down the sides , I'm disgusted. So far DFS being totally un helpful , they weren't so un helpful when they where… Read Full Review

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★☆☆☆☆

“Not delete sofas on the date and time as agreed ”

Written on: 23/12/2017 by Gibbs489 (1 review written)

We were expecting our sofas to be delivered earlier today in the morning. We received reminders over last few weeks to expect the delivery. The delivery van arrived, however, our sofas weren’t on the van I attempted to call their customer services, however, I learnt that there is no central customer services if you have any placed your order via store. Calls go to a calling centre for leaving messages only I called the store twice just to find that they are trying to get in touch to… Read Full Review

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★☆☆☆☆

“DFS zinc sofa ”

Written on: 03/12/2017 by Rodgers26 (1 review written)

We loved the look and feel of this sofa in the showroom. The French Connection name oozed appeal, but in reality it is terrible quality. Forget the Premium label, We have subsequently had three visits to fix buttons popping off. Now we are outside our warranty and the foam from the arm has shifted. We are left with a useless sofa and no more service from DFS … Read Full Review

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Idontbelieveyoualllies's Comment

Written on: 23/03/2018

I had the same furniture it is absolutely rubbish ! Very uncomfortable!! Never shop there again

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★☆☆☆☆

“Rubbish”

Written on: 29/11/2017

I went to order a sofa from Matlock which is 20 miles from where l live l had a text a few weeks later to tell me that the sofa was ready for delivery so l rang and it wasn't for that at all the salesman had calculated the payments incorrectly.so l had to drive back to the store and sign new docs. Two weeks later l rang them and l was told that the sofa was there but the wrong legs where on it.Another two weeks later arranged delivery all fine except the scatter cushions are not with it . Still… Read Full Review

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★☆☆☆☆

“6 weeks no sofa...customer service couldn't care less”

Written on: 18/11/2017 by Chloestone1988 (1 review written)

Initial sales call on 29th September was great, very friendly. Was told 4 weeks delivery which was ideal so I made the order. Then the trouble started. They took my email address down wrong so I couldn't e-sign my documents. Not the end of the world but annoying as that's not my fault... Documents then sent out through the post and had to be returned..lost a week there but still not too worried. The pack then came through on the 7th October saying estimated 5 week delivery so that would be… Read Full Review

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★☆☆☆☆

“Staff very un helpful day in Limerick store”

Written on: 13/11/2017 by Finnou14 (1 review written)

Staff very un helpful day in Limerick store… Read Full Review

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★★☆☆☆

“Cheap rubish”

Written on: 09/11/2017 by Aliciat369 (1 review written)

Spent over £2500 not very well made at all looks like it was stapled together by a 10yr old and the padding didn't actually fill the arms… Read Full Review

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★☆☆☆☆

“Awful quality sofas”

Written on: 29/10/2017 by IslaSlaughter (1 review written)

We bought 2 leather sofas from DFS, great service in store. However within 6 months of the sofas being delivered, the leather started to the discolour and fade. I reported it to the DFS store, they sent out someone to have a look. They said leather faded due to wear and tear. I couldn't believe this was the case after 6 months. When they sold the leather sofa they said it was genuine Italian. Honestly I'm in disbelief the leather could fade after 6 months, the sofa is no longer brown now. DFS… Read Full Review

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