29/07/15 Website slowing down over past weeks Now its down completely. ST don't know how long for, Had moved wifes portfolio to iii portfolio some Months ago. Left mine hoping they would improve Now its my turn, can't take it anymore. The trouble is they take ages to complete transfer supposedly due to the number of emigrators

I Have been with Selftrade for many years but since being taken over by Equiniti all aspects of the service has been diabolical. I have now started the process of transferring my shares to a different stock broker but even this is taking an excessive amount of time due to Selftrade/Equiniti. From Equiniti taking over you have 1 year to transfer free of any charges. I would advise all to seriously consider transferring your shares now before you encounter charges from this dis-functional company. Their failures have cost me money so I for one would never consider being a customer of this company ever again.

Still trying to get tax certificate for 2014-15 three months on. Cannot trade limit orders as was possible in old Selftrade days. Letter to MD goes unanswered. This company ought to be suspended by regulators.

This company is just not fit for purpose. Everything is a total headache, they lose documents, the website is just terrible. I was applying for a mortgage and they don't even have a function to print a statement of account with your name on it etc. I had to call them so many times just to get this sent to me and what was sent was just pathetic I am surprised the mortgage company accepted it as proof. AVOID, go with a site like Hargreaves Lansdown instead, MUCH more professional, good website, service etc. Selftrade a compete and total joke. One of the worst companies I have encountered and regret using them

I was a customer of this company for many years beginning when they were known as Comdirect. I was very happy until this dreadful transfer to Equiniti. I found the dealing platform was painfully slow to load. (In answer to a previous post I believe that they did not use the same platform as Selftrade is that Selftrade did not own the software). I initiated the transfer process to another broker at the beginning of February and it looks like it has finally been completed. Only around 11 weeks! It was painful enough getting the stock transferred with messages going to and fro. Often I had to send more than one message to get a response (which more often than not got the reply of 'We're looking at it' or 'We're waiting for x from the new broker'. Transfer of the cash in the accounts was even more difficult. According to my new broker the money was transferred without any reference so they didn't know which account the monies belonged to. (I can't think of any good reason why my new broker would want to delay the transfer) Terrible company and I'm so pleased that I have now finished my relationship with them.

We have been with them for approx 10yrs & have been trying to get paperwork for 4 dividend notifications since Xmas which were never posted but only emailed. I have rang several times, emailed several times & written toCustomer Service Manager, three times. No response. Still no missing paperwork. As it is now more than 90 days it does not show up on our accounts to print a copy. I now get no emails about dividend or corporate actions, only paperwork from Worthing instead of London. The other day my wife was sent 8 duplicates telling her that she had dividend from Barclays all in separate envelopes. She has kept one to file and posted the others back with a note. Agree with most of the other reviews and think by the time they get things sorted there will no customers left.What a shame as I was quite happy until the change over. Am now looking to move as soon as possible.

Went through all this KYC hassle with selftrade even though I had been with the original comdirect offering. Fine even though it was intrusive and the requirements changed. They blocked my account and then finally unblocked it. I then went onto the site to take up the ISA allowance. I have an existing ISA with them. They rejected the funds for no apparent reason. I went to another provider to set up an ISA. They told me that the funds in my source account with a 3rd party bank had been blocked. Turns out selftrade had rejected my application AND blocked the funds. Still trying to understand what they have done and how to fix it after 3 calls and 3 emails. Sometimes told it is still a KYC issue (although they themselves gave me access to my account online after providing the required documents) but still no resolution. I asked for a manager to call me. Never happened. SImply incompetent and has got exponentially worse with Equiniti. Avoid these jokers like the plague.

The worst company I have ever dealt with. When something goes wrong when trading - which is often - they don't answer secure emails. They now answer the phone fairly quickly - a few months ago you could wait half an hour - but their staff fob you off and almost never return promised calls. I could go into a huge amount of detail about specific problems but won't. They are either totally incompetent or totally indifferent to their customers. Or both. I have an official complaint pending which is going to end up with the Financial Ombudsman. Their website is full of plausible nonsense about how they deal with customers. Don't believe it! Do not do business with them under any circumstances!

I've given Selftrade a month or two to bed down following the transfer over to Equinit but I have to say that nothing seems to be getting any better after a terrible start. My main complaint is that the site it TERRIBLY slow so forget about it if you want to trade something quickly because logging in alone can take 3 or 4 minutes. Generally I find that loading a portfolio report takes several attempts and often over a minute. It's even slow at the weekends when no one will be trading. A lot of time you sit there wondering whether anything is happening and then suddenly some extra text appears out of nowhere just when you'd given up hope. The look and feel is awfully basic too: looks like it was designed by a sixth-former with pointy head but no nous. I'm off as soon as I can be and do not recommend it at all.

Performance of online broker Selftrade.co.uk. Website design and online presence: very poor. To give only 1 example from 12 March 2015 (I can provide evidence with screenshots): 1) I went to Prices & Quotes/ETPs/ETFs to look up some exchange traded funds. Compared the font size of "Prices & Quotes" to the font size of the ETF names. Can you see anything without damaging your eyesight? The font size used for the ETF list is far too small. 2) There I click on the first ETF: Amudi with symbol ALAT. Oh dear, does Amudi even exist, or is the firm called Amundi??? On the right, I then click on Key Investor Information Document: What I get is "access denied". Ok, on a second try, I get through to a pdf titled "Amundi ETF". To be fair: if the access to the key investor information consistently worked, this would indeed be a surprisingly positive feature which deserves some praise. 3) And finally, where is the ISIN number that belongs to such a security? Wouldn't that be useful for investors to easily find? Hargreaves show it. Others too. I couldn't find it here, maybe it's hidden away somewhere. 4) Once you have an investment portfolio, how do you find out about your portfolio's performance? Well, Selftrade's Portfolio overview doesn't show you % gain or loss! No, only absolute values. I searched for long but haven't found any % column yet! Seems, you, the customer, have to grab a calculator and calculate your % profit YOURSELF. 5) Finally: I type into the search box at the top of the web page: Apple (without typing carriage return!). The site then loads information: Next: I click on "Click here for more results for "Apple">>". What I get is an ERROR: Endpoint not found / search/Apple The requested URL was not found on this server. Please make up your own mind regarding attention to detail by trying out the website on your own. This review is based on facts, all screenshots have been saved for evidence.

Since the transfer of selftradr to Equinti, I have been most disappointed with their platform & navigation. It is almost impossible to see the information that was previously well designed under old selftrade site Emailed their customer service but seems no one cares what their customers think

I recently sent a share certificate to Selftrade together with instructions on how to allocate the proceeds. It is now 2 weeks on, and nothing has bee ndone - not even an email ackowledgement of receipt. In spite of phone calls and complaint emails they seem to be incapable of responding. What can you do with a company like this? They have a good platform but where human contact is required they do not cut the mustard. I shall be going elsewhere in future.

I found the old company pretty decent and certainly communication was good. Now: Challenge one: getting on the site. Challenge 2: having the patience to try and navigate through it (more often failing than otherwise). Challenge 3: Trying to remain civil when I did manage to get hold of someone - who kept assuring me that the problems were being addressed. In summary the site is badly designed and has appaling functionality; communication from the company is effectively zero; I have growing concern about the security of my holding. Probably time to get out - hopefully qickly and easily! Lastly a plea: can anyone recommend a service that works at least as well as the old Selftrade did - or better?

and I have touched them. The old site was nothing to recommend, and I was hoping the new site would be an improvement. Unfortunately it's worse far worse. It's ugly, slow, clunky and about 10 years out of date. You no longer get emails informing you of activity on your investments. Not tried to contact them for anything yet so can't comment on ease of contact. My dilemma now is would I trust them to handle a transfer to another broker

Two months late and much worse than the old platform. Spreadsheet downloads of stock prices and positions is cluttered with all sorts of stocks with zero quantities that you have to filter out. Some funds and stocks have wrong pricing and show historic prices from the date of the transfer. I have to look up pricing information on other websites. Contract notes are unreadble. They ignore you when you try and contact them. I am out of here as quick as I can get out

Cant find the members forum on the new site, I suppose it's been removed due to all the members using it to complain about this appalling platform, I hoped things would be different on new site but to date are far worse. cant get tel. No to answer, e mail replies are in a queue, how do you contact them?

Selftrade and their new owners Equiniti did not have a clue when I called them on the first day post transfer when I could not log in to my accounts. The best advise they could give was to call back in a few days!! The Platform they have built is dire and at least 2 months late. Clearly the mupppets at Equiniti have not tested the Platform properly; you need a magnifying glass to read anything you print out!! About the only thing Equiniti are doing right is to keep apologising for the service issues and promising these will be fixed. I've already had enough so am transferring accounts out to a proper broker and would recommend you follow me. I just worry about how look this will take to achieve!

The transfer of Selftrade business to Equitini is an ongoing nightmare: 2 months late, ferocious access problems, & bank transfers in/out of clients' own bank a/c blocked. How bad can this get? Equitini give no assurances on fees beyond a year's grace: they have ISA fees (.5% pa to a max of £75+VAT I think). C Grist