Auto Rent Reviews

★★★★☆
4.3 / 5
82% of users recommend this
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★★★★★

“Great Car Hire”

Written on: 10/05/2020 by ciGarrison78 (1 review written)

We have been using Autorent in Faro for several years and several times a year. There is always someone at the airport to meet you and the paperwork is dealt with quickly at the office away from the crowds at the airport desks . The staff are very friendly and helpful and all the cars we have hired have been excellent. We have recommended Autorent to many of our friends… Read Full Review

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★★★★★

“Great car great service ”

Written on: 20/03/2020 by armstger (2 reviews written)

The shuttle was waiting at the airport, the young driver was wonderfully helpful and friendly. The handover of the car by Rui was the most professional I have ever had. He explained how to start the car, how to get in the boot, where the petrol fill was. The car was as ordered, only 6 months old with 1200km on the clock. Return process was equally smooth and friendly. Would recommend Auto Rent everytime… Read Full Review

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★★★★★

“great service during difficult times”

Written on: 15/03/2020

Due to the coronavirus outbreak we chose to remain in Portugal for an extended period. As a regular user of Autorent I contacted their office, they were only too helpful in sorting out the extension, removing a further worry from my list. they did not try to add any eaxtra fees or hike the prices. I cannot recommend any more highly… Read Full Review

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★★★★★

“Best Car Rent until 10 years”

Written on: 15/03/2020 by myamigo (1 review written)

The car was almost new, in very good condition and clean. No extras charged, super solid. Please do not rent a car from Gold Car, there I paid an extra 50 euros for a quick return, Auto Rent was faster… Read Full Review

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★★★★★

“Every year we rent from auto rent and are more than happy”

Written on: 18/02/2020 by Portugalcarhire15 (1 review written)

This year we had a problem with the car but it was soon solved from rocha Brava office they exchanged the car with no problem at all. Drop off at the airport was simple and hassle free, Will be back again in December… Read Full Review

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★★★★★

“Very good service, friendly personnel and good prices. ”

Written on: 31/01/2020 by EHMPas (1 review written)

Very good service, friendly personnel and good prices… Read Full Review

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★★★★★

“Mr A Mills”

Written on: 01/11/2019 by Alanm52 (1 review written)

Super service airport pickup was easy staff at the rental office were very helpful as it was our first trip to Portugal and the car was in good condition no issues for the two weeks hire. Thanks very much:)… Read Full Review

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★★★★★

“Really good value car hire”

Written on: 10/10/2019 by Ashtynu366 (1 review written)

Could not fault this car rental. Easy pick up and return to airport, with very quick service at the rental office… Read Full Review

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★★★★☆

“Excellent Off-site Service”

Written on: 30/09/2019

Great transfer experience (even though our baggage was delayed). At depot, all paperwork was ready. Maximum 2 minute wait and handover was quick and efficient. No hard sell on excess insurance which we had already purchased elsewhere. Only gripe was an additional charge added after return. It was very small but there was no explanation/communication of the charge. Fuel was as per agreement, only a few grains of sand (no handheld vacuum in apartment), maybe tool charges? Don't know since no… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 29/04/2019 by Abram314 (1 review written)

his company used to be very good - we have rented cars with them for years (usually 3-4 times a year, every time we went to the Algarve). However, now that Tourism is again on the rise in the Algarve, they seem to have become rather greedy and dishonest. When we returned the car, they claimed we had a cut tyre. This is not true. The tyre was not cut at all, at the very most there was a tiny rubber flake coming off of one of the tyres that could hardly be seen at naked eye. Yet, the person… Read Full Review

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★☆☆☆☆

“Warning Excess Charges - Poor Service”

Written on: 31/10/2017 by Cahill357 (1 review written)

We were very disappointed with our recent car hire from Faro airport on the 21-28 October. Upon returning the car on Saturday evening we were informed that the car would be subject to a cleaning charge of 25-50 euros due to a small amount of sand within the footwells and on the rear seat. As part villa owners we have been hiring a car from Autorent for the past 15 years and this has never happened before. People hiring a car from Faro will visit the beach on holiday and there will always be… Read Full Review

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★★★★★

“Best car rental firm we have used. ”

Written on: 20/09/2016

We have holidayed in the Algarve for the past 15 years and used plenty of car rental firms. Would have to say having the first time we have used Auto Rent we found it to be the best. Minibus to depot five minutes, no waiting about, paperwork in five minutes and a nearly new car. No hidden extras when the car was returned....as smooth as clockwork. Will definitely be going back to them on this experience. We could not fault them on anything. Highly recommend… Read Full Review

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★★★★★

“Excellent Service”

Written on: 16/05/2016 by Nielsen104 (1 review written)

Most people usually put in all the bad stuff so I thought I would be a bit more positive and truthfull. Hired a "Seat Leon" sized car with A/C. Website says average car age is 9 months. Mini bus was waiting at FARO airport for us and collected only us and delivered us safely to the rental office about 5min drive away. I was given the keys to a 2015 Fiat Punto and my first impressions weren't great as I was expecting something better (I don't like Fiats). The sales lad checked the car over and… Read Full Review

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★☆☆☆☆

“Do not use Autorent if you want to enjoy your...”

Written on: 13/10/2013 by 123abk456 (1 review written)

We have rented a car for a week from Autorent. There was only one member of staff at Faro airport and a queue for pick up and return, I waited at least 20 minutes on both occasions. The car, a black seat ibiza, had quite a few scratches and dents but was in an acceptable state. Our nightmare started three days into our holidays. After an one hour drive to Sagres, we parked the car and it wouldn't start again. Autorent sent a recovery guy who eventually had to tow us away. Near Portimao he… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/01/2012 by Diligence (2 reviews written)

I regularly use Rent Auto when I visit Portugal several times a year. They are first class, helpful and friendly. Price is good and fair. The car is always good and I am treated like a VIP. I have no hesitation in recommending them. My family friends also use them… Read Full Review

Valagao's Response to Diligence's Review

Written on: 02/04/2013

Thank you for your review.

In the name of Auto Rent, I'd like to thank you for your words. It's goot to know that our effort in the quality of service provided, gives good reviews and opinions.

Kind regards,

Antonio
Customer Service Manager
Auto Rent

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★☆☆☆☆

“Don't use AutoRent - They do not care”

Written on: 07/09/2011 by lorniedoone (1 review written)

We hired an estate car from Autorent in Portugal for 8 days after using Enjoy Car hire as a broker. It was to cost us about €500. We picked up the car and were advised that it had been in a collision the week before and they had not had time to fix it. If we had problems, then we should call them. When we got to the car, it was dirty and the electronic key did not work. They did not have another car available so we had little choice but to take it and tried to have a relaxed attitude to a… Read Full Review

Valagao's Response to lorniedoone's Review

Written on: 27/04/2012

If you could please send your rental deatails we'll investigate this further, as what you've described doesn't seem to be our customer service policy. Therefore, I suggest you send an e-mail to [email protected] with further details in order to investigate and clear out all your doubts and complaints.

Kind regards,

Antonio
Customer Service Manager

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★☆☆☆☆

“I have been scammed by this Company. I hired a car for...”

Written on: 11/10/2010 by Jack Bamford (1 review written)

I have been scammed by this Company. I hired a car for 3 days, picked it up, accepted that there was minor damage to the side and rear bumper. Returned the car early on day of departure. As no attendant available I was instructed to leave the car in the car park with the keys in the visor.
My credit card was subsequently charged without my knowledge by 100 euros. On investigation the firm id not respond to me I had to dispute the transaction wth my credit card. Eventually they responded to say… Read Full Review

Valagao's Response to Jack Bamford's Review

Written on: 27/04/2012

Dear Jack,

I've searched for your rental on our system and couldn't find your name. Can you please send your rental details to [email protected] so I can investigate further. This doesn't seem to be the company customer service policy.

Kind regards,

Antonio
Customer Serivce Manager
Auto Rent

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★★★★★

“As usual, everything was perfect with my rental, from...”

Written on: 24/04/2007 by ptaylor (1 review written)

As usual, everything was perfect with my rental, from the reservation process, until the car was checked in, everyone was very helpful with me and they were all friendly.
Cars, prices and conditions also are excellent… Read Full Review

Valagao's Response to ptaylor's Review

Written on: 19/04/2013

Thank you very much for your review. We invest a lot in terms of Customer Service and Quality of Service, and therefore it's very good to see the recognition.

In the name of Auto Rent, I'd like to thank you very uch for your kind words.

Auto Rent - Customer Service

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