3 Mobile Reviews - www.three.co.uk

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☆☆☆☆☆

“I know Three is cheap but you get a rubbish handset...”

Written on: 29/02/2004 by Parsley (5 reviews written)

I know Three is cheap but you get a rubbish handset that cannot connect most of the time and when it does it drops the call without warning. My handset packed in so I set it back 4 times before they sent me an acceptable condition working replacement! So it really doesn't matter how many cheap minutes you get if cannot use them!… Read Full Review

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Osdualeh's Response to Parsley's Review

Written on: 08/03/2004

I absoulutely agree mate. I\'ve found the exact same problem. You cannot have a two minute conversation without it cutting out no matter where you are. I don\'t even take it with me out the house now, it is just left in my draw at home. I strongly recommend people don\'t bother with them. Customer Services are terrible too.

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☆☆☆☆☆

“I had my phone stolen and was promised a replacement...”

Written on: 22/02/2004 by maxxy988 (1 review written)

I had my phone stolen and was promised a replacement within 24hrs... waited 6 weeks. was then billed ny three for phones that didn't exist (not just me - i've spoken to others that have had the same problem) The most appalling customer service ever... had to go to oftel to get even the simplest of problems sorted out. Current phone still doesn't work properly... changing to 3G was the worst mistake ever… Read Full Review

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Osdualeh's Response to maxxy988's Review

Written on: 08/03/2004

I\'ve had very similar problems. I wished I had never left Voda. In process of cancelling contract in order to go back to my Voda Phone 400 anytime (£50 per month) - Never had any problems with them.... I\'ve wrote to watch dog too........................ Os ...............

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★★★★☆

“OVERALL I AM PLEASED WITH THREE . THE TARIFFS OFFER...”

Written on: 14/02/2004 by jlevantine (2 reviews written)

OVERALL I AM PLEASED WITH THREE . THE TARIFFS OFFER EXCELLENT VALUE FOR MONEY AND THE DOWNLOAD CONTENT IS QUITE INFORMATIVE. ON THE DOWN SIDE 3G RECEPTION CAN BE POOR INSIDE BUILDINGS SWITCHING BETWEEN 3G TO 2.5 RECEPTION SO PREVENTING YOU FROM ACCESSING SOME OF 3 DOWNLOAD CONTENT. I PURCHASED THE MOTOROLA A835 THE BATTERY LIFE IS POOR SO THE FIRST THING I DID WAS PURCHASE AN EXTENDED BATTERY FROM THE 3 SHOP FOR £35 NOW THE BATTERY LIFE LASTS ME UP TO 4 DAYS . ONLY PROBLEM BEING NOW IS THAT 3… Read Full Review

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Osdualeh's Response to jlevantine's Review

Written on: 08/03/2004

Are you having a laugh Sir ? You either work for them or wear the preverbal \'Rose tinted Glasses\'.
<br>Three are outragously bad ! Cutomer Services, Network Quality. What is the point in having all those minutes if you cannot use them. If you\'re paying for it you want the services now, not tomorrow or next week !
<br>
<br>A Good day to you Sir ....

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156963_Bergeruk's Response to jlevantine's Review

Written on: 28/05/2004

i can obviously tell you either havent been with three for very long or you have the new lg u8110. this phone seems to be the first and only phone that will actually be worth spending the money each month on

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Osdualeh's Response to jlevantine's Review

Written on: 13/03/2004

Dear Sir,
<br>
<br>Well all I can say is that if Three worked for me, like it does for you I would be really happy with it, but it does not. I do use O2 in my area and it works just fine (300 free texts). I am not saying they will not improve, I am just saying they should get the system up to a respectable standard before releasing it on the public. Many years ago when the other service providers started, the technology was new, however Three does not have this excuse as the means have been tried and tested and the experience of others has been learnt. So Three has no reasonable excuse i am afraid.
<br>
<br>Although I do appreciate your point of view as you seemed to have good experience with Three, it has got mentioned that if you look at the reviews from many other people they are as displeased as me.
<br>
<br>I suppose it is good to give balanced and conflicting reviews though and leave it up to the readers to decide.
<br>
<br>I look forward to the day when Three improves until then I will be using Voda and O2 to provide me with my Mobile Services.
<br>
<br>Kind regards,
<br>
<br>Osman

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Jlevantine's Response to jlevantine's Review

Written on: 10/03/2004

i do not work for 3 but i can see a good tariff.
<br>when 3 network is not available it switches onto o2 network. does o2 network not work in your area either ? i am currently on the videotalk 500 package and managed to use all my mins up . i was cut off only once . if i did the same amount of calls on the other networks it would cost me twice that amount . i agree with you that customer services is poor but how many times do you call customer servies ? so i can live with that.all the networks started up without full coverage of the country so its just as well people did not take the same attitude as you otherwise there would be no networks today.

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☆☆☆☆☆

“We took a contract out with three mobile for the sole...”

Written on: 12/02/2004 by galaxydj (1 review written)

We took a contract out with three mobile for the sole purpose of the amount of free minutes. Since the very next day after applying for the phone on the interent, trouble started. First they sent the phone out to someone else in another part of the country. when we recieved our phone 26 days later (NEC 606). It didnt work so i sent it back and asked to swop for a different phone which after nagging them for days they would let us do. great so i got a new motorola a920. great for 6 weeks. Then… Read Full Review

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Sparklingfist's Response to galaxydj's Review

Written on: 10/04/2004

i totaly agree.. 3g is one of the worst companies
<br>i have been with.. downloading stuff is very tricky and it is a rip off... the services doesnt provide u with anything useful and the ""funnies"" are not funny at all..the only reason i was on 3 is because of the 7600.... they realy need to make it on t-mobile.. i think that is one of the best companys.. unlike 3g

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Nic Watt's Response to galaxydj's Review

Written on: 15/01/2005

Although I haven't experienced as much trouble as him, I must say that "3 customer services" is a misleading title. Maybe they should rename it "the number you ring to talk to someone who is totally unsympathetic who might pick up the phone when they've finished picking their nose". My phone crashed, lost all my data including personal photos and videos, plus things I downloaded from 3 at extortionate prices. Will they compensate me in any way imaginable? Will they ever. Not even a text.

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Tattyg2003's Response to galaxydj's Review

Written on: 21/12/2004

I totally agree, my LG8120 had 2 faults at first it was switching off randomly, now it won't come on at all, phoned 3 customer services who were snotty to say the least, no loan phone was offered, even though my father who has only a short time to live is waiting for a heart transplant, so having a reliable phone is cruicial to me and my father, their answer was it's not our problem, well thanks a lot 3!!! I have since bought a pay as you go with t mobile as I know I can count on them, 3 will be getting my 3 phone back , I cancelled D/D and wiped my backside all over the contract, Bring it on 3 legal team!!!

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Young007's Response to galaxydj's Review

Written on: 13/08/2004

I have been with three for 1 year and have been upgraded to an lG 8120. I have no problems now with reception or customer service. The guy obviously has a chip on his shoulder and he must have known that the service would be erratic as the network is still in a foetal stage. Another thing I have dealt with the mombai and Glasgow contact centres the scottish staff are as far as I'm concerned gave me first class service.

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Mickybird777's Response to galaxydj's Review

Written on: 14/07/2004

3 Mobile phones- The only thing I don't agree with is the repair periods,all my repairs have been in three days,there and back. When I say all of them I mean that since last September, I have had 11 Motorola A920's,and thats the truth. Within two weeks my first one died and it's gone on from there. My current handset is still not working correctly,but I just can't be bothered to deal with them anymore. As soon as my contract is up, I'm off to buy two plastic cups and a piece of string {better reception if you ask me}.

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Skeddon's Response to galaxydj's Review

Written on: 19/04/2004

HAVING BOUGHT MY GIRLFRIEND A 3G PHONE WE'VE HAD NOTHING BUT TROUBLE TOO, 4 TIMES BACK TO THREE FOR PERIODS FROM 10 DAYS TO 36 DAYS - WHAT A JOKE. STICK WITH ORANGE.

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