I simply loathe this shop from its depressing vibe to its surly unhelpful staff. I live near it and was disappointed when it was built, I would prefer any other supermarket then this. They are hands down the worst supermarket in the country! The quality of Tesco food ( mostly meat ) is appalling. Every time I shop somewhere like sainsbury I come out feeling I have good food. At tesco I always feel like I have been conned. I just brought some tesco expensive burgers and they were all gristle, Irish meat is pink/red british meat is grey, why? They are inedible and have been binned. Also that stupid self scan never works. Newmarket Rd,Cambridge branch

I found a condom in my curly kale. The supplier said it was “highly unlikely” it was added during manufacturing process so I asked to do dna samples to prove it wasn’t us that put it there. While waiting for a response the condom was destroyed - destroying all the evidence with it. A shameful cover up by both Tesco and the supplier and a disgusting disregard for customer health and safety. Shocking behaviour.

Tesco needs to provide more ethnic foods as part of its recognition that a considerable percentage of its shoppers are in that demographic. It should also make these available in Tescometro or Express stores where it can determine that the demographic is made up of considerable ethnic minority customers as this will definitely draw in more of these customers and increase their spending in store. They do seem to be making some effort towards this but I think they can do more.

I shop regularly in a Tesco metro in Edinburgh, the staff are always helpful and cheery it is not possible not to smile. It is always easy to find things and if you can't staff are always on hand and willing to help. Even although it is a Tesco Metro I am always able to get the items I want. They regularly have offers which are good e.g. often half price or less. I have to say I don't think there has ever been anything I don't like, the shop is always clean and tidy, and when the staff are stocking the shelves they are always careful to make sure they leave space for customers to pass.

This is a message aimed at anyone considering what online supermarket to use. Timeline of events of our recent experience with Tesco Online: 1. Move into new house with girlfriend. 2. Realise there is no big supermarket nearby so decide to go with Tesco (first mistake) for a big one-off ‘set up’ shop – herbs, spices, tinned goods, kitchen utensils, etc. Based on reviews rather than any sort of incentives (of which there are none at the time of writing for new customers). 3. Spend over 2 hours on the clunky and cumbersome website adding things to the basket. Total comes to nearly £300 because we were enticed into a couple of good wine offers and we figured we’d stock up on heavy stuff. We definitely don’t want to have to go through the online journey again (the site saves your last order so it’s much quicker to select the same goods again). Order it for 4-5pm Sunday evening. 4. By 5pm Sunday evening, it still hasn’t come so we ring customer services to ask what’s happened. Turns out the order was cancelled but a) they don’t know why and b) unbelievably we weren’t informed, even though the store would have known first thing in the morning. It’s now too late to re-order it or even go out and buy dinner as everywhere is closed, so pretty frustrated and left high and dry. The next time we are both in (I work out of town in the week) is the next weekend so we can’t just re-order it for the next day. We are also hesitant to re-order without knowing what exactly went wrong. Customer services says ring back tomorrow after they have spoken to the store in question. 5. Customer services also say it’s probably to do with the bank blocking my card due to the address change (would a criminal really order 2 of everything…?) which gets me worried that I won’t be able to travel to work the next morning as I use contactless. Make another call that evening to my bank who insist that nothing’s wrong and they can see that Tesco tried to request the payment which didn’t go through at their end so suggests it’s the Tesco system that has the problem. Disclaimer – not sure if banks can be open when it comes to fraud prevention processes, so hard to know for sure why the payment was blocked. 6. Rang customer services Monday evening. On hold to annoying music for 10 minutes. Spend 5 minutes explaining the situation again. No progress. They again suggest it’s my bank’s fault. They say they’ll speak to the store and claim the relevant manager’s been away. Says they’ll find out what happened and then I should call back as they’re obviously in the wrong and I’d be due some sort of gesture. 7. Rang customer services Wednesday evening. On hold again. Had to explain it all again. No progress. They offer to contact store directly. I’m put on hold 3 times as they have 3 numbers to try. The third one works and I’m put through to speak to a woman with a poor grasp of English who sort of apologises, says the warehouse got told not to load it up, admits fault for not contacting me, and says she’ll leave a note to make sure they definitely load the order next time. Transfers me back to customer services. 8. Given a) the amount of hassle caused, b) the fact that it was definitely mostly their fault (and possibly 100%) which the manager has just admitted, c) the size of the order, and d) the fact we’re genuinely looking for an online supermarket to use regularly, I was expecting a decent amount of compensation to be offered now that we’d got to the bottom of it. Nope. They offered me a tenner. I asked to speak to the customer services manager (again put on hold, again had to explain it all) and he didn’t budge either. So, I held my head up high and proud and said no… sadly that’s a lie. I took their pitiful offer but let me be crystal clear that the manual effort of creating that order again was a major factor and if it wasn’t for that then I would have just walked away and not given Tesco my money. 9. Noticed the next day that the price had gone up by about £20 as some of the offers had expired. Sigh. Back on hold. Customer services incredibly don’t have the ability to view the previous order to compare and reinstate the original offers (I work in tech and this would not be difficult) so she asked me to read through both orders and call back / send an email once I’d worked out the differences for each affected item. Comparing 2 lists of 200 items side by side and then doing the maths... I didn’t bother. 10. The order was probably 90% right. 11. I’m now sharing this story knowing that I’ll never use them again. I feel like talking about it is the big first step to getting over the trauma. It’s certainly been cathartic.

The store is very clean and displays a wide range of goods however some of the staff in store were very poorly dressed and did not seem passionate about the job in which they are participating in, for example there was a middle aged gentleman who was not dressed smartly, perhaps this could have been an odd occasion however does not present the store to be of a good standard especially after refurbishment.

We bought a Toshiba 32 inch full HD television from Tesco direct after two and a half weeks it developed a fault, a black patch on the screen. We phoned Tesco expecting them to offer a replacement. They asked for a photo of the screen and after a short time decided that the screen had been "accidentally damaged". There was, and has been, no physical check of the product their decision has been made on the basis of a photograph taken on a mobile phone. DISGUSTING. Current legislation is clear. The Consumer Rights Act 2015 states........ 30-day right to reject Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you buy your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period. The first six months If you discover the fault within the first six months after buying the product, it is presumed to have been there since the time of purchase - unless the retailer can prove otherwise. During this time, it's up to the retailer to prove that the fault wasn't there when you bought it - it's not up to you to prove that it was. Further to this the Act also states in Section 9. (3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods— (a)fitness for all the purposes for which goods of that kind are usually supplied; (b)appearance and finish; (c)freedom from minor defects; (d)safety; (e)durability. Clearly Tesco think that they are above the law. BEWARE IF YOU BUY FROM THEM!!!!

Out-of-date stock, surly jobsworths, silly pricing obfurcations, blocked aisles, sponsorship demands for idiotic charity walks, no carry-out bags - this shop has it all!

I went earlier today with my 2 year to purchase a dyson dc40 vacuum. this was on display but with no pricing. I tried looking for someone to help but no one was available, went to the til where there were 2 staff members serving and the queues were long after waiting for 5 mins and my 2 year getting rowdy i decided to go back to the item and see if any staff were about to assist. Still no one, a couple of mins later one of the staff members who were previously behind the till walked past me as though he was looking for an item so i thought id nab him, i explained no pricing was on the item on display and would i just go to the til and pay? he quickly glanced at the item and replied "theres no pricing on this one for some reason but yes you can pay at the til". Having left currys an hour earlier who had none in stock i thought let just go over and make the purchase. i went back and queued for a further 15 mins. Finally, my turn...i walk over to the lady who's attention had been caught by another customer from the side of the counter and wanted to know the pricing of a child's top. It seems like the staff there need further training on the till systems as it took approx 5 mins for her to give the price. Anyway, i thought wohaay time to go home with a dyson, i explained i would like to purchase the dyson vacuum and gave the model number, as she couldnt find the price on the til system her colleague on the other til interrupted and said that's sold out im afraid...this colleague being the same colleague who came over and told me to make the purchase at the til...REALLY??!!! i asked when would they be back in stock? No Idea was the answer. I asked can i purchase the one on display....Unfortunately not. I asked do any other stores have this in stock...no. id given up by now and just left as i was walking out id seen another staff member and asked her for some help. although she did go to the back and tried helping she couldn't provided any more details. tesco, every little helps, this clearly is your company motto. This probably is the reason i dont go to tescos as often as i used to. overall staff were unhelpful, training issue on til and understaffed.

I help with a local community group and would like to say of all the super markets Tesco is by far the most generous thank you The staff in Tesco are always friendly and helpful and go above and beyond to help customers

I find the staff at the Express stores dotted around Birmingham City really friendly and helpful and the stores have a limited but varied choice. Avoid the bigger Metro one near New Street Station its too busy, not enough staff and those that are there are in a bad mood or too busy charting to each other to help. Minus is their self scan machines don't work properly or accept new club cards either!

Visited this branch to buy Alcohol. Went to the checkout to pay for the drinks and was refused to be served. I Had ID with me and the person who was with me at the time didn't but she was at legal age. We were told by a member of the team that the new Tesco policy states who ever you turn up with at the counter to buy alcohol must all have ID.  As Stated only the person who is paying. Was spoken rudely by the member of staff and thrown out. Very Bad Service. Not expected from such a well recognised company.

went to pontefract store today went to service desk for tobacca products staff were putting there own stuff through the tills she said wont be a minute I waited and waited in the end I said tell you what just forget it she said im doing this I said you dont do your own you do mine!!! went to morrisons instead

I used to shop in Tesco Lea Valley- London, N8. BUT the current staff are so rude, unhelpful, lazy, and any questions asked they made you feel that you are bothering them- although half of the time they are pretending walking up and down the store doing nothing! The experience I have had the rudest staff service, unprofessional staff- this store have these staff- the Asian middle aged women are the worst. Very rude- shouting at customers when asking for help. I have boycotted this Tesco Lea Valley store- instead shop regularly at Sainsbury's in N17- better customer service and quality products. The Tesco Lea Valley must have rubbish Stores Manager as can not get staff to work, and employed the worst staff they could find. DO NOT go there- unless you want to be stressed. They have lost business if regular customers who do their shopping twice a week -spending 100 pounds per time is no longer going to this store.

I wanted 2 chickens cut in to quarters the butcher had no whole chickens and would not open wrapped chickens and one of the staff said they don't have the knives to do it so Tesco if you cant offer a sevice don't left without anything went to Asda

Not sure why i even continue to d oneline shopping via tescos!! every delivery i have i have replacement foods!! would recommend going into store yourself

Awful. Awful. Awful.! If I could give no stars I would.

Worst i ever tried don't buy these for your baby Have to change every time they pee or it dangles down in a ball Tapes t not secure nappy shreds whilst still worn n never had so many leaks and bed wetting issues