After 10 years I am closing my business I had hoped it would get better, but over the last few years sales steadily dropped to nothing. No amount of money in advertising, etc.. etc.. seemed to help. I personally think given all the emails I got from customers on iPhones, and other Mobile devices that it was simply the fact checking out was buggy. Something I had been complaining to 3dCart Shopping Cart Software about for years. Ever since the day I changed from my old website to the new 3DCart one sales have been off and each time they would update the website, I would get more calls and emails about the website not working right. They would fix it the bugs, but the drip drip drip.. was just too much in the end. Sales were so low that even paying their monthly fee was out of reach. Switching my business to 3DCart was the worst business decision I have ever made. BTW.. I am not the only one. There is even a class action lawsuit in the works by others. In short, want to start your own online business. DONT USE 3DCart.

Since 2011 I have seen 3d take a nosedive. It used to be great, really! Plenty of features and things in general worked smoothly. Tech support, when needed, actually answered the phone, no excessive waits and the issue was resolved. Those days are gone. I have been trying to get an issued resolved for weeks now and all I seem to get are emails stating the issue is fixed. I keep responding that it is not fixed - this is what the "world class" tech support has become at 3d. The online chat help is worse. Months ago they proudly announced, via special email, the arrival of the new responsive html5 templates. I have been trying since then to get an answer of how to make the change. No one seems to know. The notice on the design admin page says "still in beta, not available" and instructs us to watch the Facebook page for more details - no details have been given so far. Does no one care about this?? My take is they changed focus. They care more about add-ons than customers. Maybe if they cut back on the features, things would work better and we would not need support. I will say, everyone is nice and polite. If they had better customer and tech support service this would get 5 stars. They have good product ideas, but what good are the ideas if they don't work?

After a year of being with iPage, I was completely fed-up with my online store constantly being down (at least once a month for a day or more each time), orders not going completely through (but money collected from customers, leaving me to contact them and ask what they purchased--embarrassing!!!), and dealing with a customer service that told me how important I was but proving that I wasn't (tier 1 not once solved any problem, so I had to wait as it went up the chain, which often took up to 36 hours, leaving my business closed). I decided to try out 3dcart, and I was blown away from the beginning. It was about a third of the cost, but I was getting so many more options. My store site looked so much cleaner and organized, and I could set up each product the way I wanted to without being boxed into one option and just dealing with it. Customer service has been OUTSTANDING. I can chat online and have every question answered in 10-15 minutes, and I've used their chat pretty often simply to learn more about changing my site around. They'll even tell me what they did to change it so I can fix things myself in the future! My store has run so smoothly since the switchover that I can't believe I stuck it out with the other guys for so long! I absolutely couldn't be happier with their system and service.

I've been with 3D Cart for a few years now, and initially I was very pleased with the setup, the options and the easy to navigate administrative area. What they suggest that they offer does not always seem to be the case, however. I selected 3D Cart for 2 main reasons: 1) their compatibility with QuickBooks and 2) their proximity to my physical location (support local business!). After the very time consuming setup process I quickly realized that their Quick Books integration was nothing like I hoped it would be. The technical support that they provide is very limited- many times calls were unanswered and the tickets I entered were consistently escalated with absolutely NO follow up. I became a pest that was extremely upset after months went by of "escalation" and the end result is I received a 1 month credit to my bill and no resolution to the problem. As a matter of fact, this issue was a year ago and I expected that at one point SOMEONE would follow up with me but it never happened. I find that nearly none of their social media tools work, and most of their marketing shopping cart exports and "coupons" don't work. Without exception every single one of their shopping engine coupons has said "expired" and always has said "expired" when I attempted to use. The FaceBook shopping cart export does not work either. I have not entered tickets on these items because of my frustration with their lack of communication and follow up. The tiers of their cart offerings and monthly costs seem to make it not very cost effective as it relates to smaller company stores with approx. 2000 products. Clearly, I cannot bump the account down to 1000 products for the costs savings but rather I need to select 5000 products. It would be nice to have a level in the middle. All in all my store functions OK, but I limp through the year with little revenue and struggle with back end balancing due to the lack of downloads and syncing with my finance programs. I am a online store owner that works full time in addition to running the store so I struggle with having the time to troubleshoot technical problems with 3DCart. 3DCart has tons of potential, but may need to "beef up" on its customer support and technical support. For an online store owner with high level self troubleshooting skills it may be a good match.

We selected 3dcart for it wonderful backend features, such as the Client CRM, emails are treated like a ticket system of sorts. We also selected 3dcart for unlimited option support / other carts would not only count options as a SKU product count but restrict the amount of options per product which eliminated adding our products with many option selections. The support has been fantastic and each build release introduces new and improved features. We have used many other hosted shopping carts including hosting the cart our self's / but the features and not having to be concerned about installing build security updates as well as ongoing maintenance fees / we see the value in a hosted solution. 5 Stars for 3dcart from VaporRave.com

I recently switched to 3dcart from a competitor and it was the best move I have ever made. The best aspect of 3dcart is that it comes jam-packed with loads of features that can be customized to meet my specific needs. I also love the fact that I can now see who entered the store and abandoned it prior to checkout - this is a great feature because now I have an opportunity to recapture some of this lost business. Additionally, I was able to completely customize my store to 100% match the look and feel of the website, and it was super easy to do. The overall result so far is that my conversion rate has increased significantly since launch. Thank you, 3dcart!!

I like and use 3dcart because it has so many features. I'd recommend it to anyone and am going to use it again for other ecommerce projects. Two things that could be improved is the Braintree payment module; it's outdated as Braintree now uses blue technology not orange, and there is only one priority mail option instead of the many that exist. The later makes shipping a lot harder than it needs to be. Oh, when setting up shipping it would be great to be able to check off states instead of having to include/exclude each one one at a time. Takes way more time than it should. Overall I'd recommend 3dcart to anyone. Just watch out for those, now three, things :-) Russ Web guy for Hot Mess brand speed soap

We have an internet cigar store that sells to Japanese cigar smokers. When we decided to try 3D cart, one of the review sites claimed it supported multi languages as our store needs to be in Japanese. We even called and talked to one of their customer service reps and the rep confirmed that yes it supported Japanese language. This is simply not true. They only support languages that use the same characters as the English language. PLEASE TAKE NOTE OF THIS. We had been working on a new website and it took more than 30 days to finish the new site, so it wasn't until after that 30 days that we realized this software would not support Japanese language. We brought this to the billing manager's attention , but could not get a refund (pro rated of course for the time we had it) We paid 500.00 up front for 12 months. The billing manager knew the rep we had talked to and she even confirmed that this person had given us the wrong information (we have that in an email) but yet, they kept our money saying the 30 days had passed. They did not care that reps are telling people the wrong thing. My advice is get everything from them in writing, do not believe anything you are told from their customer service reps, they will give bad information and do anything to make a sale and are unreliable. In addition to this, whenever we needed help or had a question while we were trying to use this software, averagely it took 2 to 4 weeks to get an answer from them and we had to follow up constantly. It's hard to run a business when their tech support is THAT slow. We are now back with Avactis and very happy with them, as they DO support multi languages including Japanese. Avactis has recently signed with Paypal too, which is why we tried 3DCart to begin with, we had switched to Paypal and needed a software that could work with them, but at that time Avactis did not and 3DCart did. What an expensive lesson to lose that kind of money, and we are a small struggling family owned company. Stay away from them... keep your money.

Hi Everyone, It has been my pleasure assisting the 3dcart community with any outstanding issues, concerns, or complaints with our services. As of March 1st, 2013 any and all complaints will be handled directly by the CEO or CTO of the company. They can be reached at [email protected] and [email protected] . They will be happy to assist you in any way. Sincerely, Fernando Panjoj Chief Customer Officer 3dcart

Excellent customer service, tech service, and communication. I am very pleased with how user friendly setup is as well. I had questions during setup and instant messaged a tech live and it was very helpful, took care of the problem right away. Great way to boost your buisness without spending alot of money.

I've been with 3dcart for a month now and I have to say I honestly enjoy my experience with them. I'm fairly new with computers and they make it easy for me to get everything lined up for success with my store. The customer service is exceeds my expectations. Every time I call they answer and they answer every question I have. Picking 3dcart as my shopping cart was a very smart decision on my end. The webinars are such a bonus! I would for sure recommend 3dcart to anyone.

I looked at many e-commerce solutions before going with 3dcart. I read some reviews online saying their customer service was crappy, but I still went with them because of their ease and features. After almost two months of using 3dcart, I love it. Their features lived up to expectation, and their customer service is amazing. They are actually helpful and I've gotten to know their technical support reps pretty well since I'm not the best with this stuff. If you are looking for a good ecommerce solution, I would definitely recommend 3dcart.