A few yrs back took out this insurance for my boxer a basic policy which had limit of £4000.00 it stated it was for people that did not make unnecessary claims & that fees should be reasonable & necessary with that they promised the policy would not go up because of age or if you make a claim. The policy went up very unreasonable after the dog reached 7yrs last year was £130.00pm this year increase to £197.00pm the ombudsman is currently looking into it if you have same problem contact the ombudsman. This year they have removed small print of claims needing to be reasonable & necessary. Unless you want a mortgage as your dogs gets older I would avoid this one.

I AM INSURED WITH TESCO BANK WORST EXPERIANCE EVER,JUST RECENTLY I WAS INVOLVED IN A ROAD TRAFFIC ACCIDENT AND I HAVE NOW BEEN TOLD I MIGHT HAVE TO PAY OUT FOR THE OTHER SIDES COMPENSATION AND FOR THERE CAR AS THEY ARE NOT INSURING ME AT THE TIME OF THE ACCIDENT WORST THING IS THEY CANT PAY OUT SO THEY ARE TRYING TO MAKE ME PAY FOR IT SO I AM GOING TO HAVE TO SEE A SOLICITOR AND GO TO COURT THE PERSON WHO IS DEALING WITH MY CLAIM WAS A HORRIBLE WOMAN FELT LIKE SHE WAS TRYING TO PRESSURE ME AND NOT LET ME SPEAK SHE JUST WANTS ME TO SAY I WILL PAY FOR IT THATS WHAT IT FELT LIKE SINCE THE CLAIM WAS MADE IT WAS A MESS UP FROM THE START AND LOOKS LIKE JUST GETTING MESSIER WORSED EXPERIENCE EVER THOUGHT I WOULD SHARE IT WITH THE WORLD DONT GET CAR INSURANCE WITH TESCO BANK

when you chat to the person online all they keep telling you to do is ring their 0845 num which is no help at all considering that number is expensive and most other insurance companies are free phone numbers

Tesco start you off on a super cheap intro package but every year, regardless of claims, they up it by at least 50%. My cat policy was at £56 last year and this yuear has come in at £105!! SERIOUSLY? when I phone to complain I was told 'too bad'. also, they REFUSE to put my newest cat on the same policy as the other two cats so I can get the multi pet discount. AVOID!

both my dogs have been insured with tescos. The oldest one for 7 years. He has developed a severe grass allergy and needs immunotherapy but tescos have refused the claim on the basis that he once got steroid tablets back in 2010?! They have now had 2 letters from the senior vet in the practice and still have refused to pay. UTTER JOKE'!

I have had pet insurance for a few years with Tesco but not claimed. The renewal came in and like so many others it had gone up a lot. I called to cancel and was advised it would be cancelled and I had one last Direct debit to be made. I allowed this and then cancelled the D/D. I then received a letter saying my bank had declined the payment for a request after the insurance was cancelled. I again called Customer service and they said oh it was letters generated by a computer and ignore it my insurance was cancelled. Guess what I got another more threatening letter saying as I had taken no action on paying my insurance was now cancelled. All I hope is that I do not shown as a bad risk. Avoid them others are cheaper and better.

Have had my dog jack insured with tesco for 7 years, with no claims whatsoever, my 8 th year premium has gone up by over 20%, prices rise you may say, but complaints dept finally admitted that my cover for a new customer with the same dog would be £5 less per month with also currently £30 of free tesco vouchers!!. When i asked complaints to do something about this i was offered £20 of tesco vouchers or a monthly reduction of about a £1,seems to be a form of negative no claims bonus.

19 year old cat, insured with Tesco for his entire life and now I discover that conditions are not paid out for after 12 months...I guess I should have read the small print but at nearly £40 a month I could have covered the cost of the treatment by saving up. Just feels like a really awful thing to do to people; I'm fortunate enough to be able to afford the cost of his ongoing renal treatment but what about those who can't and have to rely on their insurance? My advice is to set up an account and pay yourself a direct debit the same value as the insurance premium. Cold heartedpeople.

I took out a policy 10+ years ago. A couple of months ago my dear pet died and the vet bill was £150 which included cremation. I read Tesco policy online which stated it would pay £120 towards death and cremation costs. However, when I tried to claim, Tesco would not pay out. They said it was not covered by the policy as dated 2004. Don't be caught out and don't assume that "your" policy is the one that is shown as being current on the provider's website. I think they should send a complete policy to the customer on an annual basis - rather than the few updated pages you typically receive. Comparisons of your policy and their current one should also be pointed out so that you can make an informed choice about staying with the provider or not. My policy had increased over the years from £12/month to £50/month.

My dog was hit by a car recently (and luckily survived due to excellent veterinary care). While the whole experience was very worrying and stressful it was made much easier to cope with the by the incredibly professional and knowledgeable staff at Tesco Pet Insurance Because my claim dealt with two aspects of a claim (vet care and third part liability for the car driver) I have had to deal with two separate Claims departments, but they were both equally kind, helpful and informative, making it very easy for me to take the right steps to get everything sorted. I have had my dogs covered with Tesco for years and every renewal date I have been contacted by other providers offering cheaper cover but I am so so glad that I did not move away! Thank you so much, you never want to have to use a service like this, but when you do it's great that people make it as straightforward as possible for you.

I feel I have been ripped off! I paid for many years tesco's pet insurance with no claims made on my policy. Increased this year double the cost due to my dog being 11. Then to be told I was being charged extra because of others. I was disgusted. This I feel is discrimination. How can the policy double? Being a responsible dog owner I take great care where I walk my dog what he eats and regular required treatment to ensure he is fit. I was assured some one would ring me, as I asked that an official complaint be registered re my grievance. Guess what after promising this would happen, Surprise Surprise no communication until today when I received the letter saying my policy was now cancelled and the direct debits would no longer be taken. I would now advise anyone to open a savings account and invest the monies towards any vet bills. Definitely do not insure your dog with Tesco's, after nearly 10 years I at least expected a courtesy telephone call.

The quote I had for my pedigree cat was good and thank goodness I did not have to claim. My renewal for my second year came through and it had gone up 75%.I was disgusted. I phoned to cancel my policy and was told they would ring me back, that call never arrived so I phoned again as was told they could look for a cheaper quote!! WHY didn't they do that in the first place. Don't touch them they are a rip off. To add insult to injury I then had a feed back survey over the phone and when I answered disappointed to all the questions they said they were sorry that I had not answered the question correctly and my call would not count!!

Tesco would not pay out when we claimed for a dental abscess. They said it is classed as general maintenance of the dog such as fleas and worming. This is not true because you can prevent fleas and worming you cannot prevent an abscess which is an infection and unpreventable. We took out the most expensive policy which seems pointless if they make excuses not to pay out when needed. My dogs eye swelled up and burst as a result but Tesco did not want to know.

Awful customer service. Very inflexible and very difficult to cancel the policy. They won't let you close it and won't let you pay in any other way except direct debit. They don't listen at all.Very frustrating.

I am a German boxer lover and this is my 3rd one. Boxers are prone to injuries or various illnesses so I dealt with lots of insurers in the past. Currently I am with Tesco on their Superior cover and unfortunately there were bills, high bills. Though it takes them a while to process claims, they paid all without any problems. One occasion when I had to write to them to accept new injury (I had to supply supporting documentation and letter from the vets) which they previously classified as existing, though it took them a while to process, they accepted without any quibbles and paid up. My insurance premium did go up last year, but I would probably get the same from every other insurer bearing in mind the costs so far. It is the no fuss payments that impressed me enough to write a good review. When I contacted customer services is certainly not "personal" and mostly they were just reading off the screen, but they were never rude, and I got the results eventually. So 4 stars instead of 5.

Vet contacted insurer to establish if treatment - namely xrays (diagnostics) would be covered to establish what was wrong with my pet.It took several calls by my vet to Tesco Pet Insurance and the need to fax my pet's medical history not once but twice as they denied having received it the 1st time and then for them to decide that as I had taken my pet to the vet in 2013 as he was limping the claim was denied as they had decided that my pet had a pre existing condition.I would like to know what that pre existing condition was, as it had not even been diagnosed by my vet.How could they determine that fact? I am extremely disappointed by the level of customer service and do not feel that as a customer i have been treated fairly.

Highly recommended, only had policy 11 months but had to make a claim. Despite only paying £12.50 monthly they settled a claim for nearly £2500.00 Claim dealt with quickly, girl on phone really polite and helpful. Cannot understand negative reviews if you read policy conditions it is clear what is covered. Highly recommended, just renewed again.

My dog accidently scratched his eye with his dew claw- he had done this a year previously with another insurer. Because of this Tesco refused to pay because it is the same condition even though it is not a continuing condition. So if your dog has EVER had an illness or accident, do not use Tesco pet insurance as they will not pay if it happens again.