Waterside MC250 Reviews
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“After 14 years of continuous use of my Waterside...”
★★★★☆
written by john373 on 17/09/2008
After 14 years of continuous use of my Waterside MC250, I have had one hose replaced, and now it has started to be noisy (suspect a bearing on its way).
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“Culligan will supply gaskets and seals at reasonable...”
★★★★☆
written by Kayball on 14/08/2008
Culligan will supply gaskets and seals at reasonable cost. However, if you check the web for American sites dealing with softeners, there is lots of information for doing self service.
The Kenmore valve is identical, but uses a microswitch in place of the electronic optical position sensor used by Culligan. Valve strip and assembly and Service instructions are identical. I bought my MC250E on eBay 3 years ago, gave it a good service and its been fine ever since. Salt corrosion is a common problem but application of Vaseline to strategic places, (particularly the sensor pcb on the left of the valve) will prevent this. I gleaned all my information from the Web and can do a full service, mainly applying silicone grease to the seals, in less than 20 minutes.
Hope this gives someone confidence to have a go themselves.
397484_Stevej999's Response to Kayball's Review
Written on: 02/09/2008
Can you supply a link to the American sites please?
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Bwtuk's Response to Kayball's Review
Written on: 15/08/2012
Dear Kaybell,
As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say thank you for sharing your experience. If in the future, you require any questions being answered, technical advice or servicing needs about your current machine or any potential upgrades, please call our customer service team on 01376 334200 who will be more than happy to talk you through your options.
Yours Sincerely,
Ian Fraser
Marketing Manager
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“This is a fairly expensive softener. I'd had two old...”
☆☆☆☆☆
written by FAYERFIELD on 14/08/2008
This is a fairly expensive softener. I'd had two old manual Waterside machines at my previous addresses so went for them again. WHAT A MISTAKE! Mine never worked properly from day one, poor softness, breaking down a lot, palmed off by Culligan Customer Services. By the time I could prove it was faulty the years warranty had expired. They never were able to fix it. Only choice is to buy a Konetico and start again.
Bwtuk's Response to FAYERFIELD's Review
Written on: 15/08/2012
Dear Fayerfield,
As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say that I am disappointed to hear about your experience. When the MC250 was originally launched, it heralded a major breakthrough in water softener design, bringing electronic control, a compact footprint and ease of use to the broader market. Whilst the MC250 was revolutionary in its time, the modern equivalent is far removed from those early days. Development in electronics means that the Waterside machines of today are more efficient and flexible than ever before, easier to use and supplied with an industry leading 5 years parts and a full 2 years on-site labour warranty.
The Waterside brand has since July 2010 been owned by BWT, Europe’s number one water technology group, and is supported across Europe by a team of sales and service professionals on hand to offer advice and support in choosing, installing and servicing the whole range of BWT water softeners.
Customer service and feedback is important to us and if you would like to add any more comments on this matter, please call 01376 334200 or e-mail me directly at [email protected].
Yours Sincerely,
Ian Fraser
Marketing Manager
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“I had issues with the header part on this Waterside...”
★☆☆☆☆
written by Ian Duffield on 30/07/2008
I had issues with the header part on this Waterside MC250, flooded the kitchen and was told afterwards to fit a pressure reducing valve, this was not mentioned at all on the free installation check. Would never buy again, service frankly is poor and I find it is over priced.
Bwtuk's Response to 387329_Ian Duffield's Review
Written on: 15/08/2012
Dear Ian Duffield,
As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say that I am disappointed to hear about your experience. When the MC250 was originally launched, it heralded a major breakthrough in water softener design, bringing electronic control, a compact footprint and ease of use to the broader market. Whilst the MC250 was revolutionary in its time, the modern equivalent is far removed from those early days. Development in electronics means that the Waterside machines of today are more efficient and flexible than ever before, easier to use and supplied with an industry leading 5 years parts and a full 2 years on-site labour warranty.
The Waterside brand has since July 2010 been owned by BWT, Europe’s number one water technology group, and is supported across Europe by a team of sales and service professionals on hand to offer advice and support in choosing, installing and servicing the whole range of BWT water softeners.
With Waterside water softeners typically lasting over ten years, BWT are still pleased to support the MC250 in the field with a full range of service options. Our dedicated UK team can be contacted on any working day between 8.30 and 5pm on 01376 334200 and can offer you free advice or arrange for a home service visit if necessary.
Customer service is important to us and if at the end of any call or service visit you feel less than satisfied with the service you have received, please ask to speak to the senior manager on duty who will personally deal with any remaining issues you may have.
Yours Sincerely,
Ian Fraser
Marketing Manager
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“Would not recommend. Failed immediately after...”
★☆☆☆☆
written by on 23/06/2008
Would not recommend. Failed immediately after installation. Pressure below 5 bar blew the head resulting in kitchen flooding. Had to have a pressure reducing valve installed.
Bwtuk's Comment
Written on: 15/08/2012
Dear Customer,
As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say that I am disappointed to hear about your experience. When the MC250 was originally launched, it heralded a major breakthrough in water softener design, bringing electronic control, a compact footprint and ease of use to the broader market. Whilst the MC250 was revolutionary in its time, the modern equivalent is far removed from those early days. Development in electronics means that the Waterside machines of today are more efficient and flexible than ever before, easier to use and supplied with an industry leading 5 years parts and a full 2 years on-site labour warranty.
The Waterside brand has since July 2010 been owned by BWT, Europe’s number one water technology group, and is supported across Europe by a team of sales and service professionals on hand to offer advice and support in choosing, installing and servicing the whole range of BWT water softeners.
With Waterside water softeners typically lasting over ten years, BWT are still pleased to support the MC250 in the field with a full range of service options.
Customer service and feedback is important to us and if you feel less than satisfied with the service you have received, please call 01376 334200.
Yours Sincerely,
Ian Fraser
Marketing Manager
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“I probably would think twice before buying a waterside...”
★★☆☆☆
written by on 25/05/2008
I probably would think twice before buying a waterside softener again. Expensive engineer call out and the head seems to fail about every 2 years. Told by the engineer that we needed a pressure reducing valve and yet this is supposedly rated to 5 bar.
Bwtuk's Comment
Written on: 15/08/2012
Dear Customer,
As the manufacturer of your MC250, we have read your review and would like to take this opportunity to say that we are disappointed to hear about your experience. As part of Europe’s leading water technology group, we stand firmly by the quality of our products and our service team, however, because of our continuous improvements in our products, the MC250 was superseded over 8 years, ago and the current range of Waterside softeners come supplied with a full 5 year parts and 2 year labour on site warranty.
With many years of experience, our engineers can normally solve most issues in a single visit. When this isn’t possible for whatever reason, we always aim to keep you informed as to the reasons why. Our engineers are friendly and approachable, but if you would prefer to speak to our Customer service team instead, then they can be contacted on any working day between 8.30 and 5pm on 01376 334200. At the end of a call or engineers visit, if you feel less than satisfied with the service you have received, please ask to speak to the senior manager on duty who will personally deal with any remaining issues you have.
Yours Sincerely,
Ian Fraser
Marketing Manager
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“When the Waterside MC250 works its fine. Small enough...”
★☆☆☆☆
written by paul6068 on 08/04/2008
When the Waterside MC250 works its fine. Small enough to hide in a cupboard and the only maintenance required is to fill the system with salt tablets. I have owned the MC250 Ultra for just over 4 years and in this time it has failed twice. First after 18 months with necessitating a new valve, motor and minor items total cost in 2005 was £110.10 for the repair. The latest fault again is with the motor and valve so with inflation to price will be near £150.
Bwtuk's Response to paul6068's Review
Written on: 15/08/2012
Dear Paul6068,
As the manufacturer of your MC250, we have read your review and would like to take this opportunity to say that we are disappointed to hear about your experience. As part of Europe’s leading water technology group, we stand firmly by the quality of our products and our service team, however, because of our continuous improvements in our products, the MC250 was superseded over 8 years.
With many years of experience, our engineers can normally solve most issues in a single visit. When this isn’t possible for whatever reason, we always aim to keep you informed as to the reasons why. Our engineers are friendly and approachable, but if you would prefer to speak to our Customer service team instead, then they can be contacted on any working day between 8.30 and 5pm on 01376 334200. At the end of a call or engineers visit, if you feel less than satisfied with the service you have received, please ask to speak to the senior manager on duty who will personally deal with any remaining issues you have.
Yours Sincerely,
Ian Fraser
Marketing Manager
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“Not worth the money. Don't bother with this water...”
★☆☆☆☆
written by BlueJAG on 21/03/2008
Not worth the money. Don't bother with this water softener. Leaked when first installed. Apparently our water pressure was too high, although we had previously been told by a plumber that our water pressure was low. So we had to pay to have a reducer fitted. Worked OK for a couple of years and then the motor packed up.
Willp's Response to BlueJAG's Review
Written on: 28/07/2008
This chimes exactly with my review of the MC 350. It's only plumbers who seem to install these machines - any decent water softener supplier wouldn't touch them I've heard?
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Bwtuk's Response to BlueJAG's Review
Written on: 15/08/2012
Dear BlueJAG,
As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say that I am disappointed to hear about your experience. When the MC250 was originally launched, it heralded a major breakthrough in water softener design, bringing electronic control, a compact footprint and ease of use to the broader market. Whilst the MC250 was revolutionary in its time, the modern equivalent is far removed from those early days. Development in electronics means that the Waterside machines of today are more efficient and flexible than ever before, easier to use and supplied with an industry leading 5 years parts and a full 2 years on-site labour warranty.
The Waterside brand has since July 2010 been owned by BWT, Europe’s number one water technology group, and is supported across Europe by a team of sales and service professionals on hand to offer advice and support in choosing, installing and servicing the whole range of BWT water softeners.
With Waterside water softeners typically lasting over ten years, BWT are still pleased to support the MC250 in the field with a full range of service options. If you still have a unit that requires attention, please get in contact with us on 01376 334200 where we can offer free advice or a home visit if required.
Customer service and feedback is important to us and if you feel less than satisfied with the service you have received, please speak to the senior manager who will personally deal with any remaining issues you may have.
Yours Sincerely,
Ian Fraser
Marketing Manager
Reply to this comment
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“Although my Waterside MC250 works well and requires...”
★★★☆☆
written by john boon on 19/03/2008
Although my Waterside MC250 works well and requires nothing more than the salt replenishing and the Low Salt buzzer (see bad points) turning off, it is prone to leaks and the service call-out charge is high as is the cost of spare parts. It can also take several weeks for an engineer to be available, during which time of course you are without softened water.
Bwtuk's Response to john boon's Review
Written on: 15/08/2012
Dear John Boon,
As the manufacturer of your MC250, we have read your review and would like to take this opportunity to say that we are disappointed to hear about your experience. As part of Europe’s leading water technology group, we stand firmly by the quality of our products and our service team, however, because of our continuous improvements in our products, the MC250 was superseded over 8 years. With many years of experience, our engineers can normally solve most issues in a single visit. When this isn’t possible for whatever reason, we always aim to keep you informed as to the reasons why. Our engineers are friendly and approachable, but if you would prefer to speak to our Customer service team instead, then they can be contacted on any working day between 8.30 and 5pm on 01376 334200. At the end of a call or engineers visit, if you feel less than satisfied with the service you have received, please ask to speak to the senior manager on duty who will personally deal with any remaining issues you have.
Yours Sincerely,
Ian Fraser
Marketing Manager
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“Generally it has been a good softener to use for the...”
★★★★☆
written by on 13/03/2008
Generally it has been a good softener to use for the family. Just had it reinstalled today so need to monitor the new Fleck valve.
Bwtuk's Comment
Written on: 15/08/2012
Dear Customer,
As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say thank you for sharing your experience. When the MC250 was originally launched, it heralded a major breakthrough in water softener design, bringing electronic control, a compact footprint and ease of use to the broader market. Whilst the MC250 was revolutionary in its time, the modern equivalent is far removed from those early days. Development in electronics means that the Waterside machines of today are more efficient and flexible than ever before, easier to use and supplied with an industry leading 5 years parts and a full 2 years on-site labour warranty. If in the future, you require any questions being answered, technical advice or servicing needs about your current machine or any potential upgrades, please call our customer service team on 01376 334200 who will be more than happy to talk you through your options.
Yours Sincerely,
Ian Fraser
Marketing Manager
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“I bought this as recommended, after only 4 years it...”
★☆☆☆☆
written by on 11/03/2008
I bought this as recommended, after only 4 years it has failed despite a 10 year suggested life and with low usage.
Bwtuk's Comment
Written on: 15/08/2012
Dear Customer,
As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say that I am disappointed to hear about your experience. When the MC250 was originally launched, it heralded a major breakthrough in water softener design, bringing electronic control, a compact footprint and ease of use to the broader market. Whilst the MC250 was revolutionary in its time, the modern equivalent is far removed from those early days. Development in electronics means that the Waterside machines of today are more efficient and flexible than ever before, easier to use and supplied with an industry leading 5 years parts and a full 2 years on-site labour warranty.
The Waterside brand has since July 2010 been owned by BWT, Europe’s number one water technology group, and is supported across Europe by a team of sales and service professionals on hand to offer advice and support in choosing, installing and servicing the whole range of BWT water softeners.
With Waterside water softeners typically lasting over ten years, BWT are still pleased to support the MC250 in the field with a full range of service options.
Customer service and feedback is important to us and if you feel less than satisfied with the service you have received, please call 01376 334200 and ask to speak to a senior manager who will personally deal with any remaining issues you may have.
Yours Sincerely,
Ian Fraser
Marketing Manager
Reply to this comment
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0
“If I'd known the expensive valve mechanism wasn't...”
★★★★☆
written by on 26/02/2008
If I'd known the expensive valve mechanism wasn't Fleck, I wouldn't have chosen this particular product. On the shelf one water softener looks much the same as the next. Once you buy a Waterside/Culligan product you are locked into the sole supplier for parts and technical information. Try asking for a parts list before you buy.
Bwtuk's Comment
Written on: 15/08/2012
Dear Customer,
As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say thank you for sharing your experience. We would like to make you aware that because of our continuous improvement we implement in our manufacturing, the MC 250 was superseded in 2004, making the youngest models a minimum of 8 years old. The Fleck valve that you are referring to, whilst is no longer fitted in our machines, parts are still widely available online, as well as from us directly.
If you do encounter any future problems, we are still able to provide a comprehensive service facility for these older units at favourable prices. If one of your units require attention, please call our service team on 01376 344200 and explain the situation. Our dedicated team can offer you free advice or arrange a home service visit. At the end of a call, if you feel less than satisfied with the service you have received, please ask to speak to the senior manager on duty who will personally deal with any remaining issues you have.
Yours Sincerely,
Ian Fraser
Marketing Manager
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“Excellent water softener would recommend to anyone,...”
★★★★☆
written by Corporation Pop on 26/03/2007
Excellent water softener would recommend to anyone, not sure about quality of customer support because i've never used it.
Bwtuk's Response to Corporation Pop's Review
Written on: 15/08/2012
Dear Corporation Pop,
As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say thank you for sharing your experience. If in the future, you require any questions being answered, technical advice or servicing needs about your current machine or any potential upgrades, please call our customer service team on 01376 334200 who will be more than happy to talk you through your options. I would also like to add that our current Waterside range have since July 2010 been supplied with a 5 year parts and 2 year on-site labour warranty.
Yours Sincerely,
Ian Fraser
Marketing Manager
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Asked by
Wanderstar
on 29th July 2014
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Are there any operating instructions for the Waterside MC250 water softener? I seem to have lost mine, and haven't been able to locate a source for them.
Many thanks
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Asked by
BeenyBoo
on 24th July 2014
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We recently moved into a house with this water softener. It has been working fine, then since the storm and the power cuts it has been beeping periodically during the day. Could this be connected, what should I do?
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Bwtuk's Response to john373's Review
Written on: 15/08/2012
Dear john373,
As the manufacturer of your MC250, I have read your review and would like to take this opportunity to say thank you for sharing your experience. If in the future, you require any questions being answered, technical advice or servicing needs about your current machine or any potential upgrades, please call our customer service team on 01376 334200 who will be more than happy to talk you through your options. I would also like to add that our current Waterside range have since July 2010 been supplied with a 5 year parts and 2 year on-site labour warranty.
Yours Sincerely,
Ian Fraser
Marketing Manager