BSM, Nationwide UK Reviews

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★★★★☆
4.3 / 5
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BSM, Nationwide UK

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★☆☆☆☆

“This review is not about the instructor, but it is...”

Written on: 16/11/2010

This review is not about the instructor, but it is about BSM. The instructor who came for me for the initial assessment was really good and gave me good advice (reason for 1 star). I have really good experience in driving (as I'm not from UK and have been driving in my home country for almost 10 years now), so i decided to go for the offer for discounted 10 hours lessons. No where in the website its mentioned that I cannot book it cause i already did my assessment class there and I had also… Read Full Review

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★☆☆☆☆

“ ”

Written on: 09/10/2010


Very poor indeed. Unreliable and use lower grade ADI instructors without telling you… Read Full Review

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★☆☆☆☆

“I booked a lesson session online. nobody ever came or...”

Written on: 01/10/2010

I booked a lesson session online. nobody ever came or called - never got back my money - had to call 10 times - and spent half a day on hold… Read Full Review

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★☆☆☆☆

“I failed 4 tests with BSM. I was absolutely devastated...”

Written on: 16/09/2010

I failed 4 tests with BSM. I was absolutely devastated but thought it was something wrong with ME! BSM kept encouraging me to book extra lessons while stringing me long and not covering things at the right pace. I lost a lot of confidence with them and am now retaking my driving test many years later with another driving school… Read Full Review

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★☆☆☆☆

“Everything to do with BSM is a complete DISASTROUS...”

Written on: 16/09/2010

Everything to do with BSM is a complete DISASTROUS NIGHTMARE! AVOID AVOID AVOID! I needed to change my lesson, so I called a week before it was scheduled to change it, but could not get through to anyone during their phone line opening hours. I had to request THREE callbacks, only to never be called back by a BSM agent. Finally, two days later, I call BSM again (spending lots of money from my mobile on their stupid expensive 0845 phone number), only to be told that I cannot switch my lesson or… Read Full Review

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★☆☆☆☆

“Review of Lesson Experience: ”

Written on: 10/09/2010

Review of Lesson Experience:

I went with BSM as they had the only automatic instructor in my area, not for any other reason.

My instructor was an arogant ex boy racer with a terrible attitude to other road users, nervous drivers, and I suspect an underlying attitude about female drivers, and a neighbour of mine had to take evasive action as he was driving away from dropping me off after a lesson. The lessons were expensive, he did not increase my familiarity with the local test routes… Read Full Review

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★☆☆☆☆

“It is a cheat driving school, they coaxed me into...”

Written on: 26/08/2010

It is a cheat driving school, they coaxed me into booking 30 driving lessons in one go and they promised they would continue the same instructor at the new place where I was moving.

Now, they refuse to do that and have already changed 2 driving instructors for me. As a result I have wasted 10 hours in trying to get used to a new instructor every time.

They have now even refused to refund my money for the remaining lessons I booked. It is a cheat driving school and I would not recommend them… Read Full Review

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★☆☆☆☆

“After failing my test twice I booked the Fast Pass...”

Written on: 13/08/2010

After failing my test twice I booked the Fast Pass course with BSM (which cost £710) as I thought that being such a well known company they must be ok. I couldn't have been more wrong!! I did pass my test but even so I would NOT recommend them to anyone.

My instructor was at least half an hour late for every single lesson, including the one before the test, just a tad unprofessional I thought. In addition, I was not taught the bay park or the parallel park until the lesson before the test!… Read Full Review

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★★★★☆

“I truly believe that it is luck of the draw as to...”

Written on: 11/08/2010 by melronale (2 reviews written)

I truly believe that it is luck of the draw as to weather you get an instructor that meets your needs and this in turn can form your opinion of the actual driving school. Firstly i believe most major branded driving schools are the same!!! Having used 3 of the top known brands, getting maximum revenue is their main objective. Quality control, customer satisfaction etc comes second.

My last set of lessons after a 8 year break was with BSM. My first instructor was not right for me, he was not… Read Full Review

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★☆☆☆☆

“I just called BSM to validate the voucher for my son's...”

Written on: 17/06/2010

I just called BSM to validate the voucher for my son's simulator and lessons. Despite what the website says, there is NO SIMULATOR AT THE LUTON SCHOOL so my choices are Watford or Bedford. Miles away!! And it has to be during the day Mon-Fri so I'll have to take a half-day off work. I wouldn't have bought the voucher if I'd known. And they refuse to exchange the 2-hour simulator for a 1-hour driving lesson. Not happy… Read Full Review

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★☆☆☆☆

“BSM are over priced, do not care if you pass or fail...”

Written on: 26/05/2010

BSM are over priced, do not care if you pass or fail and their driving instructors are inadequately trained. My impression of them was that they wanted as much money out of me as possible and provided a very poor service in return. I drove very little throughout my lesson, spending most of the time sitting in a parked car learning nothing.My driving instructor only took me to the same housing estate for the 4 months I took lessons with BSM. Consequently I made very little progress and my… Read Full Review

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★☆☆☆☆

“Poor service, they do not care if you pass. Do not pay...”

Written on: 11/03/2010

Poor service, they do not care if you pass. Do not pay for lessons up front they will not teach you within the cost and you will end up paying more and at such a high price. Do not be fooled by their Pass Promise, read the small print it means nothing… Read Full Review

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★★★★★

“I failed three tests with an instructor from a random...”

Written on: 09/02/2010

I failed three tests with an instructor from a random driving school in Nottingham. I always thought i was the one with the problem but as soon as i drove in the car with my BSM instrcutor he was honest, straight-forward and very generous with his time. Don't forget BSM is a francise so there will still be the odd very bad instructor, there is just a better change of finding one that knows what they're doing with BSM. It is worth the money. Completely… Read Full Review

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★☆☆☆☆

“I started taking lessons with bsm, most of the time i...”

Written on: 22/01/2010

I started taking lessons with bsm, most of the time i was parked at the side of the road and almost fell a sleep, they are a complete waist of money. and they do use trainee driving instructor my cousin was one a few months back… Read Full Review

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★★★★★

“Just passed my test(first time) and continued with the...”

Written on: 18/12/2009

Just passed my test(first time) and continued with the pass + course.As soon as I started the office called and asked me feedback for my instructor. Lessons were well organised and planned. I also got to drive 2 different cars. I was always encouraged to develop a sense for the car and the road, rather than rely on my instructor.Appart from trainning you as a driver, they also make sure that we familiarize ourselves with the local test routes, which I thought was important. By the time of my… Read Full Review

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★★★★★

“I've had lessons with two other driving schools in the...”

Written on: 19/11/2009 by pamann749 (2 reviews written)

I've had lessons with two other driving schools in the past and failed three tests. I went to BSM and they were brilliant. My Instructor was FANTASTIC! They're all fully qualified at BSM unlike other schools, and that made such a difference. It helped having such a friendly Instructor who could pick me up on anything i found difficult, and fixed it for me quickly and easily! I passed my test first time. :)… Read Full Review

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★☆☆☆☆

“I had a BSM driving instructor some years back. He...”

Written on: 14/11/2009

I had a BSM driving instructor some years back. He was crazy. He smoked in the car even though I was a non-smoker. He would drive into petrol stations with me to fill up the tank; he would wave his fists at other drivers if they annoyed him and he never took me on any test routes. It was always round quiet residential streets.
I never learned anything with him. Eventually he asked me out for a meal. My partner advised me to give him up. Needless to say, I did. What a complete waste of… Read Full Review

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★☆☆☆☆

“Their customer service attitude is poor and you can't...”

Written on: 16/10/2009

Their customer service attitude is poor and you can't imagine how they talk about customers behind! I phoned once to book a lesson for my mum, as my mum is easy to get tired so I asked whether they could split the first lesson to two 1-hour sessions. I called back as I was not sure about the lady's explanation. This time a guy aswered the phone and talked to the lady, who said: 'she's such a liar!'(the guy didn't put me on hold..). And as I wanted an apoplogy from the lady, the guy was trying… Read Full Review

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☆☆☆☆☆

“Poor customer service, Not customer centric, high...”

Written on: 03/01/2009 by Vidhya (1 review written)

Poor customer service, Not customer centric, high handed attitude, not helpful, no value for money.
Would not recommend BSM for any driving instruction for customer apathy and negligence… Read Full Review

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★★★★★

“I have only had one instructor and he is good, he has...”

Written on: 09/03/2008

I have only had one instructor and he is good, he has gave me feedback, he is patient, he does not waste time. I have only use BSM and found them to be very good remember this is my opinion it all depends on the instructor you have and BSM also check up now and then to find out if I am happy with the service. I would recommend BSM but always check round before joining up with any driving school or private instructor. I haven't taken my driving test yet has I still need to improve… Read Full Review

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