First Response Finance www.firstresponsefinance.co.uk

First Response Finance www.firstresponsefinance.co.uk
★★★★★
4.9
98.0% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

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“Fast and easy ”

★★★★★

written by Alliei249 on 15/07/2022

I have used first response for my car and everything was super fast easy application process all online very polite staff and helpful.

Was this review helpful? 1 0

“Great company”

★★★★★

written by Ducati-1 on 26/06/2022

I have used First Response finance a few times before and they are a great company. The staff are always helpful and friendly, the process is quick and hassle free. The payment is super fast to the dealer everything is done so quick it’s actually hard to believe it’s been sorted. I’ve used them this time to purchase a new bike and it was effortless as usual, I highly recommend this company.

Was this review helpful? 1 0

“Motor Bike”

★★★★★

written by Alexandrajane8 on 24/06/2022

I got put on to first Response with my car and once that was paid i got a motor bike for my partner to which he only had it a couple of months when it got nicked. First Response was really helpful and we managed to get a new bike through them.

Was this review helpful? 1 0

“Second time with firstresponce”

★★★★★

written by Xxxxxxxxccccxc on 24/06/2022

Decided to change vehicle 3/4 way through last finance deal discount on final payment and new offer was very good lower apr than last time and as usual it was all made easy and kept informed all the way through that’s why we stayed with them despite other offers

Was this review helpful? 1 0

“Sorted car problem ”

★★★★★

written by Jacko15 on 09/06/2022

From my first phone call the staff were absolutely brilliant really understanding and sorted my problem with no fuss at all listened to me moaning about the problem and just understood everything I said,I would definitely recommend this company to anyone,I would just like to say a big Thankyou to all the staff

Was this review helpful? 1 0

“Fantasic to work.with”

★★★★★

written by Heather59 on 02/04/2022

Easy, efficient, would definitely recommend to friends and family, many thanks for superb cusomer service

Was this review helpful? 2 0

“Can't fault first response ”

★★★★★

written by Richie2505 on 01/04/2022

Can't fault first response for a car loan must have had 3 or 4 loans with them in the past and will continue to do so in the future if needs be

Was this review helpful? 1 0

“Fantastic ”

★★★★★

written by Abby51 on 01/04/2022

On my 2nd loan with this company easy to communicate friendly staff easy set up wouldn't use anybody else

Was this review helpful? 1 0

“Very happy customer”

★★★★★

written by 385Fowler on 01/04/2022

Excellent service, straightforward, and friendly staff. Made the process very simple, and quick.

Was this review helpful? 1 0

“Excellent Company. Very helpful and understanding.”

★★★★★

written by on 01/04/2022

Now on my 6th car through FSF. A little more expensive than standard car finance but having a compromised credit rating due to personal circumstances they have been more than helpful even accommodating lower payments through a short redundancy.

Was this review helpful? 2 0

“A pleasure to do business with ”

★★★★★

written by BillDFA on 11/01/2022

First time user of first response, possibly not the last, very easy to work with, quick communication between us at all times, easy site & application form to use, despite me not being very ‘tech savvy’ a pleasure to do business with, genuinely can’t fault them, would recommend.

Was this review helpful? 1 0

“Staff was good on sorting my finance everything went...”

★☆☆☆☆

written by Denise6225 on 05/01/2022

Staff was good on sorting my finance everything went good with it been lockdown just shame about the garages they use I have had car less then a year which I informed them the car I got was not the 1 i looked at had different registation and tried charging the wrong price wanting more money have had nothing but problems with it has cost me a lot of money now does not work at all have told them about it but all get is nothing they can do unless get report from a garage will never use again its my first time and will be my last put me off now

Was this review helpful? 1 0

“Absolutely fantastic company ”

★★★★★

written by AWILKINS127 on 07/12/2021

I’ve got finance with this company and have had some financial difficulties and this company has been so understanding, I can’t recommend this company enough. So helpful and thoughtful.

Was this review helpful? 1 0

“Great”

★★★★★

written by 376Allen on 22/11/2021

What a great conversation with A,i had a trainer talking to me,she answered all my questions,what a profesional,you need to offer her a job NOW, A you know who you are,just want to say it was a real pleasure talking to you and to say thank you,what a great company to deal with,thanks again from I.H

Was this review helpful? 2 0

“Absolutely amazing ”

★★★★★

written by on 18/11/2021

Dealing with first response finance since the start to finish has absolutely been amazing to be fair and honest I have never had a finance company that have gone out of their way to help so much the agent I was dealing with professional polite and went out of her way to help with my problems of buying a car I must say Audi UK was definitely unprofessional and proved they didn’t care about their customers But First Response finance a 10/10 for taking over my problem definitely recommend to all of my friends And thank you to the agent for your professional service

Was this review helpful? 2 0

“Amazing!!”

★★★★★

written by Andreaplace49 on 22/09/2021

I cannot tell you enough how amazing this company is. I had financial hardship when Covid hit and they were the best to deal with. They supported me all the way through and were just the best to speak to. I have now completed my agreement and I owe it to them. Without their help and support I probably would have lost my car!!!! I will recommend them to everyone. Honestly the best company. Five stars!!!

Was this review helpful? 2 0

“Fantastic support”

★★★★★

written by Laurajk on 18/08/2021

I would like to congratulate first response finance company for being so supportive and understand of my 1st time HP car loan application. The level of assistance and communication was highly satisfactory. Its company's like yours who will be the best finance company there is. Well done and thank you

Was this review helpful? 2 0

“So helpful with everythink, always quick and easy with...”

★★★★★

written by Samantha2031 on 11/08/2021

They are all very friendly they, sort things out quickly for you no waiting around, could recommend them a nuff

Aswarts's Response to Samantha2031's Review

Written on: 11/08/2021

Excellent customer service and what helpful staff

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Was this review helpful? 3 0

“Friendly, quick and very helpful”

★★★★★

written by Ade54 on 28/07/2021

What a great experience, This company knows how to treat customers with their friendly non judgemental approach who go that extra mile and keep you fully informed every step of the way with a brilliant website to keep track of everything. Being totally honest I can't find anything negative to say about this company.

Was this review helpful? 3 0

“Avoid utterly ridiculous”

★☆☆☆☆

written by BoPratt on 22/07/2021

Absolutely joke of a company made over £12000 of interest from me with no payment breaks during lockdown and refused to help me trade in and upgrade my car have 2 cars on finance almost paid with them avoid complete clowns claim to accept bad credit but then make excuses once they have fleeced you for profit on interest they charge to then refuse further custom disgusting way to treat valued CUSTOMER as you refer to when you sent me a letter with offer of £1000 personal loan to use over summer to treat family trading standards & ombudsman will be contacted plz share avoid this company and save yourself the misery of them cashing in on your misfortune no understanding of effect of lockdown ect on people's credit even tho they were fully paid the whole time if I finish my agreements with no further finance I will receive £1500 trade in to try get bigger vehicle after paying £10.000 with interest complete clowns avoid at all costs I'm a carer and a volunteer at a local charity shop I manage i relay on my car and this company is lowest of low and putting me into a worse bad credit situation even tho I have paid them every payment utterly disgusting

Was this review helpful? 3 2

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Asked by Samantha1996 on 6th January 2021 Report this content
Has anyone traded there car in half way through there contact for a newer car?

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Answers (2)
Report this content Darrellgriffin94 Written on: 07/01/2021
Go somewhere else.
Report this content Sam369 Written on: 07/01/2021
Yes I have done it a few times, I either break even and start a new finance contract or I took £800 over on the new contract, again it was easy and staff are fantastic with advice on the phone before you commit to anything, I found the staff where honest with me! I can honestly say out 4 cars with first response I’ve never completed the time frame for repayment, I’ve always traded in before the term ends!
Asked by Leeanne1405 on 2nd July 2019 Report this content
Has anyone had a personal loan with First Response?

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Answers (3)
Report this content Chafron Written on: 02/07/2019
No it’s mainly Car Finance etc that they do
Report this content fvcjunior Written on: 04/07/2019
No, only for first costumer.
Report this content mynewmondeo140 Written on: 05/08/2019
It was car finance that I arranged with them. However, I did not do this through a car dealer. I contacted First Response and made the arrangements before going to a dealer to select the car I wanted based on the money they were prepared to lend and the amount I was able to pay back.
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Asked by leeanneaharmstrong on 25th June 2019 Report this content
I currently have a car on finance with first response. Does anyone know if I can give them the car back and exchange for a new one as needs have changed? I have never missed a payment with them in just over a year.

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Answers (1)
Report this content Tango2015 Written on: 27/06/2019
If you are halfway through the agreement I believe you can, best thing to do is call and speak to them direct. I have an agreement with them and they have been very helpful with anything I’ve needed help with. I would certainly use them again
Asked by mickfletcher on 8th January 2016 Report this content
Can I pick the car and dealer I want?

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Answers (7)
Report this content samriley67 Written on: 08/01/2016
Yes get your credit limit and terms first then choose a local dealer they must have a consumer credit licence
Report this content 12Alison23 Written on: 08/01/2016
Yes you can but be careful where you buy and make sure you get a good warranty like rac gold or one that covers all.
Report this content Shazwed Written on: 08/01/2016
Yes, arrange the finance then pick a local dealer and car within your limit but get a good warranty before agreeing to anything
Report this content Nic79b Written on: 08/01/2016
Yes I got my fiesta from a dealer that was not on the list
Report this content Lady-willow Written on: 08/01/2016
You can as long as the car dealers are happy to use First Response Finance, as first response will only use dealers/garages they trust to accept their terms, like repairs, warranties, etc. Some dealers will only use their own loan companies due to the sales person earning commission, bonuses etc. I rang First Response and asked them for a list of dealers in my area who they were happy dealing with, and was lucky enough to find the car and dealer almost on my doorstep. Willow
Report this content Gazza1970 Written on: 09/01/2016
Not all dealers main dealerships wont want to sell you a car if you arrange your own finance through first response
Report this content Breeze680 Written on: 09/01/2016
Yes they are very helpful and they will supply a list of dealers in your area. Also if the garage is not on the list you can request them to be approved subject to status. I've never had a problem with first Responce
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Asked by mmjay on 6th February 2015 Report this content
I have just been accepted for some finance from first response and wanted to know where I can get a car from? I live in Edinburgh and the dealer they put me through to are in glasgow, plus there selection is limited, any names of dealers near me would be much appreciated.

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Answers (2)
Report this content Gazza1970 Written on: 06/02/2015
Hi there you can get one from millennium motors ferry road
Report this content Breeze680 Written on: 09/01/2016
Find a car you like and first Responce will authorise the dealer subject to terms and conditions and if they have a consumer credit license.
Asked by Kev2402 on 2nd September 2014 Report this content
I have had a car loan with them for 20 months. Am I able to look at changing my car and getting another loan even though I am still paying this one? Thanks

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Answers (2)
Report this content eggopp Written on: 02/09/2014
Hey up Kev2402.. I guess that would be dependent on your history with them. However in my opinion they are an excellent company to deal with. Put it this way, at one point i had a car AND a motorbike on finance with First Response both at the same time.. I had also traded a car in that was on finance to First Response, and refinanced with them. Its a shame they dont give out cheques for recommendations lol.. You have nothing to lose but the cost of a local call. Hope that helps, i cant speak highly enough of this company.
Report this content FirstResponseFinance Written on: 04/09/2014
Hello Kev2402, With reference to your question. We are more than happy to consider an application for an additional loan. As a company we do have customers who have more than 1 loan outstanding at any one time. Obviously, the success of your application will depend on your individual circumstances, please feel free to contact us if you would like to proceed. Also a big thank you to eggopp for your comments.
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