Scotties www.scotties.co.nz

Scotties www.scotties.co.nz
★★★★☆
4.3
88.0% of users recommend this
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  • Value For Money

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Latest Reviews

“Shabby, high mileage”

★☆☆☆☆

written by West1993 on 16/04/2020

I strongly recommend to stay away from Scotties Christchurch: Good price came with a hefty price tag for gas for me (16l / 100 km!) for a very old, small car. Please note, I tried to contacted them directly, but no response, hence the warning here. (I left a note in the car with a list of all things broken, I wrote another e-mail to the Christchurch office. Then I wrote another two e-mails to the headquarters. All without reaction.) Step by Step: I picked up a gold Nissan Tiida on a Saturday morning in February. Car was pretty worn down and old like all cards on their lot that day. Short overview: Mileage over 150.000km, cuts in the seats and scratches all over. But I was assured the car had just passed official inspection. As I don't mind old cars, I went my way. After half a day I realized that the smell was permanent and the car moved to the left whenever I let the wheel go for a split second. Then the door seal came off. I called and went back to Christchurch the next day to pick up a replacement. After much apologies I received another Nissan Tiida, with similar scratches, mileage over 150.000km and "optimizable" tires (btw their cars only speak Japanese, because they are direct imports). When I asked about the inferior condition of the cars, I was told "you booked a cheap car". I did not mention that cheap and small does not equal crappy and small, because the car seemed alright and I finally wanted to leave town. The woman assured me she test drove it herself. Fast forward a few days. Found a few broken things, but nothing major. But after three days it occurred to me that the car might be using a lot of gas. Instead of the usual 8-9l I ended up with AN AVERAGE OF 16L/100km, as the car's information system indicated. My credit card statements should confirm this, I think.  For a 2.000 km/10 day trip this equaled in roughly another 350-400NZD for gas.  Thanks, Scotties. Side note: Drop Off location near the airport: there is a garage. 

Scottiescare's Comment

Written on: 27/06/2020

Thanks for your review. It gives us a chance to tell you a little about Scotties. Scotties regularly service our cars and most customers find the smaller ones very fuel efficient. We are currently upgrading our fleet but do tend to keep our cars longer and grade them differently as they age. We feel it is more environmentally friendly and more cost effective to do this. We are committed to the environment and so servicing for optimal running is important. Petrol is more expensive than some countries in New Zealand and also we use a metric system so maybe you were looking at cost rather than consumption We care about our staff and like them to be able to spend evenings with family and so use technology and self drop off close to airports after hours so the customer has a good experience and it is cost effective for them. We have 2 excellent mechanics in Christchurch. We suggest next time you come to New Zealand speak with one of our helpful team to get the best option for your needs. We try to respond to all calls and emails.
We suggest if you want to discuss this further you email us.

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“The best ”

★★★★★

written by 258Pratt on 14/08/2019

Cannot recommend them enough. And so helpfull. The person I dealt with went out of her way to help us and get us sorted. Made our holiday that much better. Thanks a lot everybody

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“Best rental company in New Zealand”

★★★★★

written by Sweetthorn on 09/08/2019

What can I say from the moment I arrived to the day I dropped my vehicle off I have only received the best service. My car was clean and in excellent working order. They handled all my weird requests with polite aplomb. To the whole Scottie’s airport team thank you very much....

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“Great car rentals”

★★★★★

written by HadassahTennant on 05/08/2019

Hired a car from Scottie’s then came back after a couple of day and asked I could up grade to a van for one day and swap back they were so helpful and made the trip a great experience well done guys will be back and would recommend them to friends

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“Good car for a good price”

★★★★☆

written by Madalynb327 on 22/07/2019

Pleasantly surprised by how well this rental went - good service at pick up and drop off, clean comfortable car (Toyota Estima) - despite its age - and had no issues mechanically during 2 wk+ rental. Vehicle was well spec’d (electric sliding doors, revolving mid seat, etc) and comfortably fit 7-8 people for 2-3 hr journies. Only blip was a sometimes faulty headlight which I’m sure Scotties will attend to.

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“Value for money.”

★★★★★

written by amosjohnbell on 05/07/2019

We were met by a lovely young German lady, and she also came to pick us up within 5 mins of our initial call from the airport. The Toyota RAV4 was high in KMS but then it was alot cheaper than other companies, but it went really well and it was a credit to Scotties as was the service from the young lady. We would not hesitate to recommend them to others. IF you are not hung up on having the latest vehicles, and just want something that is reliable, cheap and affordable then Scotties is a great choice. There are alot of choices but Scotties are definitely worth a look see. Thank you Scotties and we will be back. Taupo

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“Great to deal with!”

★★★★★

written by leostubbing on 02/07/2019

We rented a car online & collected it from the Auckland office. The entire process was really easy & we got the car is excellent condition. It was clean & had a full tank so we were set straight away. Great sound system & the car was a dream to drive. Thank you again Scotties.

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“Dated, but well worth it”

★★★★★

written by PaulPalango on 29/06/2019

We needed a minivan and the price at Auckland airport was outrageous. Scottie's is off-site, across from the Park and Fly location. They pick you up. We got a 2005 Toyota Previa with what appeared to be new upholstery. It was in great shape even though it had 151,000 (or was it 1,151,000?) on it. The vehicle came equipped with a tape deck and CD player but no modern conveniences. We put more than 3,000 kms on it in about three weeks and it ran like a charm. The cost was about NZ$35 per day. Well worth it. The only drawback was that our departure was after 5 p.m., after their offices closed. We had to bring the car to a nearby Best Western, where the kind lady drove us to the airport, charging $15 in total. If you are not wary of vintage, I would highly recommend Scotties.

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“Great car”

★★★★★

written by Cedace on 29/06/2019

Car was great ,clean and economical for a great price

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“Quick service on late booking”

★★★★★

written by LizThompson on 15/06/2019

I booked at last minute , 1 1/2 hours before pickup, and still got good rate. Friendly helpful staff and car was fine. Just a bit confused with Insurance and ended up paying Expedia AND Scotties(low rate special at least). Would book direct with this small company next time.

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“Fantastic car hire service ”

★★★★★

written by CaseGarcia on 04/06/2019

All round fantastic car hire service. From collection at arrivals in Auckland airport, straight to the hire car, 5 minutes to do some paperwork. Car was full of fuel ready to go! On return to Auckland airport the man from Scotties was there waiting to run all back to the airport. Great service, thank you.

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“Excellent, friendly and prompt service”

★★★★★

written by KaitlinBlackburn171 on 31/05/2019

Would highly recommend Scotties rentals. Friendly and prompt service. Car was immaculate and excellent value for money.

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“Easy relaxed efficient”

★★★★★

written by Bellatuki on 27/05/2019

Easy to deal with. Great car & good rates. Easy to adjust timings if necessary. Friendly & no extra paperwork than needed

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“Safety & Security Issues”

★☆☆☆☆

written by Bailey485 on 26/05/2019

Scotties Car Rental, New ZealandOur first Prius was dirty on collection and the girl who gave us the car did not explain how to start the car, which was very specific and we had issues starting it which caused us delays on a few occasions. We then called and spoke to your Auckland office after the key fob stopped working and we were unable to lock the car, we were told to to just replace the battery and it would work fine. Also the car did not respond to just the key, we replaced the battery but still did not work.This was not acceptable as we then had to drive the car to your Queenstown branch from Te Anu at our cost so we could get it repaired. When we called your Auckland office about the issue a man told us on the phone that your office was next to Queenstown Airport, this was not the case as you are a long drive away. On arriving,the office was locked during office hours, we had to hunt around until we found someone to sort out the key fob, which they could not do so they gave us a different car. Within in a few days of getting the second car, issues started to occur. I emailed you and go too response as no one picked up the phone to answer our call in Queenstown., I also tried to call your office for two hours and no one answered the phone during opening hours as per your website. Again we had to drive the car from Te Anu with certain lights on the dashboard still on. When we arrived at the queenstown branch for the second time, the offices were wide open but no one was there, there was a mobile phone left on the desk and when we called the queenstown number the phone on the desk rang. We waited until a girl finally showed up. She took the car for a test drive and could not say what was wrong so gave us a different car. We had to drive a car with engine, oil and other lights on, our driving holiday was ruined as every car we got had issues. Sadly, we spent too much of our short holiday time driving for hours to your office in Queenstown, this took away valuable time from our holiday. We really feel that the cars were sub standard and in the second case potentially unsafe. We feel that you should compensate us for ruining part of our holiday. i look forward to your response.

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“friendly, helpful, good price balance”

★★★★★

written by Sins on 20/05/2019

The cars are not the newest, but they have a good price balance and the cars are fits good for the NZ roads. They have a free shuttle bus from the airport to the office during office time. By problems they are always helpful and friendly. I will definitly rent a car with them again, the next time :-)

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“Our trip to Queenstown was amazing the sights and the...”

★★★★☆

written by munileshnaidu on 24/04/2019

Our trip to Queenstown was amazing the sights and the amazing colours of autumn were just a memorable experience. I t was all made possible be the reliable Toyota Estima that we hired from Scottie’s. It didn’t miss a beat . The customer care at the counter was very professional and informative will definitely use Scottie’s again on our next trip. Thanks.

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“Friendly staff cost effective service”

★★★★★

written by frapiz on 24/04/2019

Picked up from airport prompt process for vehicle and hassle free drop-off on return. Vehicle was not brand new but was clean and tidy.

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“Good car rental”

★★★★★

written by mickc1949 on 14/04/2019

Economy/Scottie’s was an excellent choice for our car rental. Some reviews were not very good but for the price we thought we would try it. No trying to upsale fuel or insurance. SUV we got was very adequate, clean late model and in good running condition. Very friendly staff. Office was offsite, but pickup and drop off was not a problem. Nothing we didn’t like!

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“top service, simple no hassle”

★★★★★

written by Pedrowoa on 11/04/2019

Awesome car and price. NZ petrol expensive, Prius is the perfect choice for big mileage/KM, has good power for the hills, and there are lots of them. If you get the cheapest budget, and there is more than one person, you'll end up paying for it in petrol and poor perforamce (false economy). Not the biggest boot for luggage. No issues with car or customer service. No hassle pick up or drop off. Just wanted a car to travel the country and enjoy scenery and people. I would use again, and would use the Prius. Thanks Scotties rental

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“Great Service and Great Rentals, Exceeded expectations. ”

★★★★★

written by nugiwon on 29/03/2019

Everything went very well and smooth. Make sure you read the car rentals instructions prior to arriving. We contacted scotties as soon as we landed and they told us where to meet them and they promptly picked us up within minutes. The car was in good shape for a rental vehicle company and we were impressed. The drop off couldn't have been easier. Even though our flight was earlier than scotties opened, they gave easy instructions on how to drop of the car. *I had even left an item in the car after checkout and scotties offered to mail it back. Great team!

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