Scotties Reviews - www.scotties.co.nz

★★★★☆
4.3 / 5
89% of users recommend this
  • Customer Service

  • Value For Money

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★★☆☆☆

“Disappointing”

Written on: 10/04/2013

Booked through an online vendor for meet and greet which Scotties understand as telephone us anyway and then walk out to the car park and wait to get picked up! Many of us travelling understand meet and greet to be someone with a plaque with your name waiting outside customs. Got to the rental office and someone was already there complaning about the 0800 number not working many times though for us it had first time. Didn't really have any idea about what we had rented so tried to sell us… Read Full Review

Scottiescare's Comment

Written on: 11/04/2013

Yes we did have a problem with our phone thanks to our provider. These things happen.

We are just 7 minutes away from the airport.

All rental car companies offer extra insurance and we have no idea if the customer has bought insurance with another party. This is between them and the other party.

We always take photos of the car and if we make a mistake we right it.

If you are still concerned please email Annie at Scotties and I will check it out.

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★★★★★

“Scotties Car Rental Experience”

Written on: 09/04/2013 by johnnyupnorth (1 review written)

For years we've used one of the major rental companies, but thought let's try Scotties as the rates had gone up & no discount for loyalty (so T****y you've lost me for good).Communication was good & a free call from the public phone at airport arrivals got us whisked away to the depot to pick up the car which wasn't quite ready - but hey, chill out we're in NZ! Everyone is so laid back they're nearly falling over! Seriously, the little Jap import was great, easy on the gas and never used even… Read Full Review

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★★★★★

“Trouble free rentals”

Written on: 09/04/2013 by DonnaOhlsen (1 review written)

I needed to rent a car on 2 occasion so far this year from Auckland airport and booked Scotties over the internet they were terrific. It was so easy every step of the way. The car was in good condition and as I arrived out of hours I found it exactly where they said it would be. The drop off again out of hours was convenient for me. All in all it was a great experience and I wouldnt hesitate to recomend Scotties to anyone. I will also be using Scotties when ever I return to NZ… Read Full Review

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★★★★★

“Car rental optimized”

Written on: 09/04/2013

We have been renting cars from Scotties the last 5 years for 2 months per year. The reason for us to come back is the friendly and personal touch to all contacts we have every year, the quick and efficient response we have for any problem during the renting period, the pricing and the quality ofr cars offered. We will come back next year… Read Full Review

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★☆☆☆☆

“Dodgy Dodgy Dodgy”

Written on: 02/04/2013 by jeffcj (1 review written)

Rented a Daihatsu Sirion from Canada. When I arrived at Auckland Airport, I had to wait over an hour for the hire to show up. He showed up in a 1996 Toyota Corolla - it was even equipped with a cassette player. I told the driver that the car was unacceptable and he sheepishly said there must have been a mistake. Ya right. We drove back to the rental shop which was basically a hole in the ground under the stairs at a local motel and he replaced the Toyota with a 2008 Sirion. When he printed… Read Full Review

Scottiescare's Response to jeffcj's Review

Written on: 30/07/2013

we do have different categories of cars , some older and cheaper and some not. We are not perfect and occasionally get it wrong, but good to know this customer was put in the right car. If you think you were overcharged please call because what you were quoted should always be what you were charged unless you opted for extras

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★★★★☆

“Scotties Auckland Car Hire”

Written on: 23/03/2013

We rented a car from Scotties Auckland City depot for 19 days in February this year (2013). I am pleased to report that we were happy with our experience. We got picked up from our Auckland accommodation and within 30 mins were on our way. The car was clean and well presented and after touring nearly all of the North Island turned out to be ideal for our requirements and was completely reliable. We returned the car to BK's motel at Auckland airport and once again the staff were friendly and… Read Full Review

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★★★★☆

“touring new zealand”

Written on: 19/03/2013 by kirky67 (1 review written)

Booked this car online from the uk.quick response to queries I had.Easy process when arriving-free call and within 3-5 minutes we were being picked up.We choose to hire an older car which came at a great rate,approx 20 nz dollars a day.Very helpful young lad doing the paperwork who also provided a good map and directions to our hotel. Although the car was old it was clean inside with no nasty smells,started straight away .The car was economical ,easy to drive and had power when you needed… Read Full Review

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★★★★☆

“great value!”

Written on: 11/03/2013 by ussorlo (1 review written)

Good service, great price, and very helpful!… Read Full Review

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★★★★★

“Very good car !”

Written on: 01/03/2013 by FLemay26 (1 review written)

Good service, good price and no trouble. Campawagon is perfect car for New-Zealand… Read Full Review

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★★★★☆

“Scotties - great service”

Written on: 11/02/2013 by mrsbrady (1 review written)

Very happy with Scottie's service from start to finish and BKs location was very handy. Car was spot on for a short trip hauling a bike around. Great, friendly and efficient service… Read Full Review

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★★★★☆

“Don't bust your budget when touring NZ.”

Written on: 07/02/2013 by Wobblebottom (1 review written)

When on a self-drive holiday, you really don't NEED to rent the latest model car. Scotties provide older, reliable cars at a FRACTION of the cost of the other more well known rental firms - even in high season - and their vehicles are clean & well maintained. We drove from Auckland and were based in rural Waikato. From there we did day trips to Hamilton, Tirau & Cambridge, Rotorua, Mount Maunganui, around the Coromandel & also did a 3 day round trip down to Taranaki (including Stratford & New… Read Full Review

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★★★★☆

“Scotties - Best Value for Money”

Written on: 30/12/2012 by purplepepper (3 reviews written)

We rented a car from Scotties in March 2012 and would rent from them again. The car was a Japanese import, high kilometres and several years old, but ran well and did an great job. The price was very reasonable too. The only reason we didn't rate Scotties as excellent is that the car wasn't ready when we went to collect it which delayed us by about 30 minutes. Overall though the experience was a very good one and we'd recommend Scotties… Read Full Review

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★★★★★

“Great Service”

Written on: 01/10/2012

I had an excellent experience dealing and renting car from Scotties, the car was great value… Read Full Review

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★★★★★

“Scotties Hotty Cars”

Written on: 10/09/2012

Scotties Rental was very easy and the staff were very good to us when we arrived in Auckland. Big ups to Darren and Annie for the great service, I have already pasted your details on to traveling Samoan from the island to look you guys up… Read Full Review

Scottiescare's Comment

Written on: 12/09/2012

Thanks. Glad you enjoyed your stay.

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★★★★★

“awesome friendly service”

Written on: 08/09/2012 by endlessfreedom (4 reviews written)

I rental a backbacker car for three month, the price was a bargin, the car looks like me - a lot of miles done - but it was running great and took me through the whole south island. Just after 500 km one belt brook, but the AA roadside service helped fixing, and the money I had to pay I got back from Scotties at the end. Great Service After crossing to the north island this car liked to say good by, the radiator brook, a called Scotties office, and two days later there was another car waiting… Read Full Review

Scottiescare's Response to endlessfreedom's Review

Written on: 12/09/2012

Thanks, Good to hear you enjoyed your stay.

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★☆☆☆☆

“Beware of Scotties”

Written on: 27/06/2012

I booked a car through Honk and they put me onto these guys. Keith Scott initially said he would pick us up from our flight. He then wrote me an email 2 days later saying that he would park the car for us and we could get it out of the park for $36. I then read this review centre (very helpful) which gave Scotties Car Rentals a bad rating. I cancelled the booking through Honk who were very helpful but didn't give me all my money back as promised. I will definitely not be dealing with Scotties… Read Full Review

Traveler19's Comment

Written on: 21/08/2012

Same experience here - The location is NOT at the airport and they charge you more then the agreed rate!!

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Scottiescare's Comment

Written on: 18/06/2018

If you contact the care team they will look in to this.

The rate should be as you were quoted.

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Sydneykiwi's Comment

Written on: 06/09/2012

Let's face it Annie Scott - a 1.6 rating on this forum from 15 different people spells one thing 'BAD SERVICE'. Get real and up your game. Stop ripping people off or in my case attempting to rip me off.

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Scottiescare's Comment

Written on: 06/09/2012

Thank you for your valuable Feed back.We do pick ups from 07.00 to1700 hrs from the airport or city hotels in Auckland

After hours we leave the vehicle at a location best for the client. The airport car park costs $36.00. This is an airport cost not a Scotties charge. We have no extra charges for after hours. If we could find a better way we would. Every airport in the world has high car parking costs and we have no control over this.

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★★★★★

“Scotties Rentals gave us a good deal”

Written on: 04/11/2011

We got picked up from the Airport Terminal real fast and before we knew it we were driving away in our rental car. The car was clean and fresh. Ok it wasn't a brand new car but we knew what we were getting and had no problems at all. We returned the car to there base in Auckland city and they very kindly gave us a lift to our hotel… Read Full Review

Sydneykiwi's Comment

Written on: 27/06/2012

Obviously write by the owners. They must think the public are as stupid as they are.

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Scottiescare's Comment

Written on: 06/09/2012

Thank you for your great feedback, we really appreciate this

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★☆☆☆☆

“We hired a car from Christchurch to Auckland. On...”

Written on: 23/05/2011 by chrisrosy (1 review written)

We hired a car from Christchurch to Auckland. On arrival at Christchurch we were told our car had a light fault so we were sent round the corner to get a coffee,at Scotties expense, on returning to the depot we were offered a Mitsubishi Pajero as I could drive a manual gearbox, I am an H.G.V. driver with over 45 years driving experience, after 2 weeks the gearbox fell to bits leaving us with just 4th gear, we were about 1 1/2 hrs north of Christchurch. Keith told us to take the car to a garage… Read Full Review

Scottiescare's Response to chrisrosy's Review

Written on: 06/09/2012

Good to get your feedback. we try our best to get things right but cars sometimes give you grief even the Mitsubishi experts were at a loss as to why a car as young as this had a gearbox malfunction.

We are sorry if you had to get your own way back to Christchurch but it was at exactly the same time as a large earthquake had hit the city with a large number of people dead. It was difficult to get someone to drop everything to drive a car north to meet you. If you never got your refund I am sorry email Annie and I will sort it out.

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY!! I actually wanted to...”

Written on: 07/03/2011

STAY AWAY FROM THIS COMPANY!! I actually wanted to leave no stars (not even the 1), but I had to in order to get this to be posted. I wish I had of found this website before I booked with this mob. They are complete rip off merchants to say the very least. I booked a oneway hire from Wellington to Auckland with the pick up arranged for Wellington City. I even had a confirmation over email that a city pick was no problem and I would need to call them when I got there. I rung the day before and… Read Full Review

Chrisrosy's Comment

Written on: 23/05/2011

I wish I had read this report before I went on holiday to New Zealand I sincerly beleive this report to be correct

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Scottiescare's Comment

Written on: 06/09/2012

Sorry for your bad experience Wellington had its problems for a while. Its working well now

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★★★★☆

“We hired a car to travel around the South Island for a...”

Written on: 02/03/2011

We hired a car to travel around the South Island for a week. The car was in good condition and value for money. Moira was very friendly when we picked up the car and was flexible with us dropping off the car. Would recommend Scotties to friends… Read Full Review

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