Scotties Reviews - www.scotties.co.nz

★★★★☆
4.3 / 5
88% of users recommend this
  • Customer Service

  • Value For Money

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★★★★★

“Very good car !”

Written on: 01/03/2013 by FLemay26 (1 review written)

Good service, good price and no trouble. Campawagon is perfect car for New-Zealand… Read Full Review

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★★★★☆

“Scotties - great service”

Written on: 11/02/2013 by mrsbrady (1 review written)

Very happy with Scottie's service from start to finish and BKs location was very handy. Car was spot on for a short trip hauling a bike around. Great, friendly and efficient service… Read Full Review

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★★★★☆

“Don't bust your budget when touring NZ.”

Written on: 07/02/2013 by Wobblebottom (1 review written)

When on a self-drive holiday, you really don't NEED to rent the latest model car. Scotties provide older, reliable cars at a FRACTION of the cost of the other more well known rental firms - even in high season - and their vehicles are clean & well maintained. We drove from Auckland and were based in rural Waikato. From there we did day trips to Hamilton, Tirau & Cambridge, Rotorua, Mount Maunganui, around the Coromandel & also did a 3 day round trip down to Taranaki (including Stratford & New… Read Full Review

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★★★★☆

“Scotties - Best Value for Money”

Written on: 30/12/2012 by purplepepper (2 reviews written)

We rented a car from Scotties in March 2012 and would rent from them again. The car was a Japanese import, high kilometres and several years old, but ran well and did an great job. The price was very reasonable too. The only reason we didn't rate Scotties as excellent is that the car wasn't ready when we went to collect it which delayed us by about 30 minutes. Overall though the experience was a very good one and we'd recommend Scotties… Read Full Review

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★★★★★

“Great Service”

Written on: 01/10/2012

I had an excellent experience dealing and renting car from Scotties, the car was great value… Read Full Review

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★★★★★

“Scotties Hotty Cars”

Written on: 10/09/2012

Scotties Rental was very easy and the staff were very good to us when we arrived in Auckland. Big ups to Darren and Annie for the great service, I have already pasted your details on to traveling Samoan from the island to look you guys up… Read Full Review

Scottiescare's Comment

Written on: 12/09/2012

Thanks. Glad you enjoyed your stay.

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★★★★★

“awesome friendly service”

Written on: 08/09/2012 by endlessfreedom (4 reviews written)

I rental a backbacker car for three month, the price was a bargin, the car looks like me - a lot of miles done - but it was running great and took me through the whole south island. Just after 500 km one belt brook, but the AA roadside service helped fixing, and the money I had to pay I got back from Scotties at the end. Great Service After crossing to the north island this car liked to say good by, the radiator brook, a called Scotties office, and two days later there was another car waiting… Read Full Review

Scottiescare's Response to endlessfreedom's Review

Written on: 12/09/2012

Thanks, Good to hear you enjoyed your stay.

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★☆☆☆☆

“Beware of Scotties”

Written on: 27/06/2012

I booked a car through Honk and they put me onto these guys. Keith Scott initially said he would pick us up from our flight. He then wrote me an email 2 days later saying that he would park the car for us and we could get it out of the park for $36. I then read this review centre (very helpful) which gave Scotties Car Rentals a bad rating. I cancelled the booking through Honk who were very helpful but didn't give me all my money back as promised. I will definitely not be dealing with Scotties… Read Full Review

Traveler19's Comment

Written on: 21/08/2012

Same experience here - The location is NOT at the airport and they charge you more then the agreed rate!!

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Scottiescare's Comment

Written on: 18/06/2018

If you contact the care team they will look in to this.

The rate should be as you were quoted.

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Sydneykiwi's Comment

Written on: 06/09/2012

Let's face it Annie Scott - a 1.6 rating on this forum from 15 different people spells one thing 'BAD SERVICE'. Get real and up your game. Stop ripping people off or in my case attempting to rip me off.

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Scottiescare's Comment

Written on: 06/09/2012

Thank you for your valuable Feed back.We do pick ups from 07.00 to1700 hrs from the airport or city hotels in Auckland

After hours we leave the vehicle at a location best for the client. The airport car park costs $36.00. This is an airport cost not a Scotties charge. We have no extra charges for after hours. If we could find a better way we would. Every airport in the world has high car parking costs and we have no control over this.

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★★★★★

“Scotties Rentals gave us a good deal”

Written on: 04/11/2011

We got picked up from the Airport Terminal real fast and before we knew it we were driving away in our rental car. The car was clean and fresh. Ok it wasn't a brand new car but we knew what we were getting and had no problems at all. We returned the car to there base in Auckland city and they very kindly gave us a lift to our hotel… Read Full Review

Sydneykiwi's Comment

Written on: 27/06/2012

Obviously write by the owners. They must think the public are as stupid as they are.

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Scottiescare's Comment

Written on: 06/09/2012

Thank you for your great feedback, we really appreciate this

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★☆☆☆☆

“We hired a car from Christchurch to Auckland. On...”

Written on: 23/05/2011 by chrisrosy (1 review written)

We hired a car from Christchurch to Auckland. On arrival at Christchurch we were told our car had a light fault so we were sent round the corner to get a coffee,at Scotties expense, on returning to the depot we were offered a Mitsubishi Pajero as I could drive a manual gearbox, I am an H.G.V. driver with over 45 years driving experience, after 2 weeks the gearbox fell to bits leaving us with just 4th gear, we were about 1 1/2 hrs north of Christchurch. Keith told us to take the car to a garage… Read Full Review

Scottiescare's Response to chrisrosy's Review

Written on: 06/09/2012

Good to get your feedback. we try our best to get things right but cars sometimes give you grief even the Mitsubishi experts were at a loss as to why a car as young as this had a gearbox malfunction.

We are sorry if you had to get your own way back to Christchurch but it was at exactly the same time as a large earthquake had hit the city with a large number of people dead. It was difficult to get someone to drop everything to drive a car north to meet you. If you never got your refund I am sorry email Annie and I will sort it out.

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★☆☆☆☆

“STAY AWAY FROM THIS COMPANY!! I actually wanted to...”

Written on: 07/03/2011

STAY AWAY FROM THIS COMPANY!! I actually wanted to leave no stars (not even the 1), but I had to in order to get this to be posted. I wish I had of found this website before I booked with this mob. They are complete rip off merchants to say the very least. I booked a oneway hire from Wellington to Auckland with the pick up arranged for Wellington City. I even had a confirmation over email that a city pick was no problem and I would need to call them when I got there. I rung the day before and… Read Full Review

Chrisrosy's Comment

Written on: 23/05/2011

I wish I had read this report before I went on holiday to New Zealand I sincerly beleive this report to be correct

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Scottiescare's Comment

Written on: 06/09/2012

Sorry for your bad experience Wellington had its problems for a while. Its working well now

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★★★★☆

“We hired a car to travel around the South Island for a...”

Written on: 02/03/2011

We hired a car to travel around the South Island for a week. The car was in good condition and value for money. Moira was very friendly when we picked up the car and was flexible with us dropping off the car. Would recommend Scotties to friends… Read Full Review

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★☆☆☆☆

“Terrible - they are off airport, with their airport...”

Written on: 18/01/2011

Terrible - they are off airport, with their airport office in a motel. Cars are old and knackered and staff unfriendly. They'll also try and overcharge your credit card once you've left! Avoid, it's not worth the $$'s you save over Hertz/Avis/Budget etc etc… Read Full Review

Scottiescare's Comment

Written on: 06/09/2012

There are over 200 rental car companies in Auckland and NO New Zealand companies have offices in the terminal - only the big multi-nationals (eg Avis and Hertz). Scotties has been operating 25 years and offer great service and the staff are very friendly.

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★☆☆☆☆

“When we picked up the car there was a warning light...”

Written on: 18/08/2010

When we picked up the car there was a warning light on. We took it back and were assured all was ok so drove if for a week before the fans packed up and we had to drive out to Auckland airport to change it for a new one.

As we changed cars we had to sign a new contract. We were charged the full rate again and it took us over two months to receive the refund for this amount. Several phone calls and emails were exchanged, I was assured the refund would be made promtly then four weeks later I… Read Full Review

Scottiescare's Comment

Written on: 06/09/2012

Thanks for the feedback.Good to hear we finally got it right

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★☆☆☆☆

“We thought we had a good start when we met Keith from...”

Written on: 04/03/2010 by chrissie125 (6 reviews written)

We thought we had a good start when we met Keith from Scotties, outside Auckland airport. He seemed friendly and welcoming. We were a bit taken a back with the smallness of the car and couldn't get our suitcases in the boot, and so we paid extra and had a Nissan Sunny. Rather older than we had hoped for. In fact the most elderly car we had ever hired. We discovered that Keith wasn't too hot at maths and needed a bit of help calculating how much extra we needed to pay. He tried to charge us over… Read Full Review

Scottiescare's Response to chrissie125's Review

Written on: 06/09/2012

Thanks and glad we finally got it right

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☆☆☆☆☆

“Scotties does not have a desk at Auckland Airport &...”

Written on: 25/03/2009

Scotties does not have a desk at Auckland Airport & arrived an hour & half late to pick us up after a 9 hour flight with no apology. The car was empty of fuel & we had to change the windscreen wiper blades. We won't be using this company again… Read Full Review

Scottiescare's Comment

Written on: 06/09/2012

Thanks for the feed back. I think we have improved this since 2009

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☆☆☆☆☆

“I made a reservation with Scotties through Bargain...”

Written on: 12/03/2009 by guest273 (1 review written)

I made a reservation with Scotties through Bargain wheels Car Rental website, and entered all info drivers license, credit card etc. In morning I got an e-mail asking me to call them. I called and asked to speak to person who had e-mailed me they said that they would call me. It was very unclear to me what info they still needed, and I confirmed with them that I would come at 7pm to pick up the car and that they had one for me. I also sent an e-mail at 3:30 pm confirming this. When I arrived… Read Full Review

Scottiescare's Response to guest273's Review

Written on: 06/09/2012

Sorry we made a mess of this. We have a 24 hour phone now so if nobody is in the office someone is on call.

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☆☆☆☆☆

“Booked a car from Scotties and then asked to pick it...”

Written on: 04/02/2009

Booked a car from Scotties and then asked to pick it up earlier to which they agreed but when we turned up they said they never agreed to having a car ready earlier. Said that he had a voice recording of our conversation which we asked to hear and then he made all sorts of excuses why we couldn't hear it. He appeared to turn very rude and defensive. Threatened to charge our credit card for the full hire period if we cancelled the booking - we would have been happy to pay a cancellation fee… Read Full Review

Scottiescare's Comment

Written on: 06/09/2012

sorry to hear this. We have done a lot of staff training since then.

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★★★★☆

“Ours was a one way hire Auckland to Christchurch....”

Written on: 29/05/2008

Ours was a one way hire Auckland to Christchurch. Dropped the car off in Christchurch and was taken by mini bus to the airport. Scotties may not use brand new cars but they are value for money and I would use them again… Read Full Review

Scottiescare's Comment

Written on: 06/09/2012

Thanks guys appreciate your feedback.

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★★★★★

“We had a 3 week hire car with Scotties and could not...”

Written on: 16/04/2008 by picmans (1 review written)

We had a 3 week hire car with Scotties and could not fault the service. I am astounded by the other review listed here as it was totally not our experience and makes me wonder if it has come from a competitor. Our vehicle was a 2 year old Nissan Pulsar which was just perfect for us. It was clean and smart looking.
I

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Scottiescare's Response to picmans's Review

Written on: 06/09/2012

Thanks glad we could help.

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