I just had to get RAC out for a problem with my car. Loose alternator belt whining(not a breakdown but was worried about damaging the engine if i drove it).I text them and they dealt with me swifty and courtiously over text messaging. Within HALF HOUR they were there to help me, when i was two hours from home!They fixed the problem there and then. Graham the patrol guy was ace and made sure that i knew what was wrong with the car and fixed it no problem! They have made my day and saved my beautiful pug!

Also last year my car overheated...rang RAC..out within the hour...Excellent customer service...towed my car 2 hours home!

Price wise: £70 for the year...not too bad considering ive already had two call outs including a tow 2 hours home...would have cost me alot more for a mechanic or other tow company for a one off call out.

Its a shame that not more people who have good service write their review on here, but i guess more people like to complain rather than say good things on these things.

5 STAR ALL ROUND FOR RAC SERVICE FOR ME!

The Rac are awful! I have had to call them out 4 times regarding the same problem. A coil needed to be fitted and they fitted a faulty coil! They have now said that I have used my allowance of call outs. I didnt know there was an allowance. I recently called them out again and had to wait 3 hours and 15 minutes even though i had 15 minutes previously been discharged from hospital and am 33 weeks pregnant. I have rung customer care and their customar service is absolutely appalling! Would never recommend.

I haver been a loyal member for 15 years and have always had a van and car covered, on a couple of occasions i have had to have my van towed, no problem for the RAC, that is until a couple of days ago when i broke down in my Iveco van, a patrol was sent out could not fix the problem, then i was informed i would be charged to be towed home!!, when my wife rang customer services thinking there must be some mistake she was told we did not have a commercial policy which i did not know existed, this also raises the question of why they came out to me at all, RAC commercial charged me £244.00 despite the fact i have rescue and recovery, i was disgusted but as it was 6pm on a Saturday night i had little choice, just in case anyone is wondering this is the first time i have called RAC in 2 years. I will never go with RAC again and would not recommend them.

I waited three hours in the freezing cold weather alone on the side of the A406, for the RAC to eventually send in a contractor to rescue me.

The website says they aim to reach you in 40 minutes, with priority to special circumstances. Really ?

my complaining has so far got me only a very unsympathetic and careless response.
I am changing my provider, so far all the quotes I have got are cheaper.

Never (and I mean NEVER!) give the RAC your credit or debit card details unless you are prepared to sign up for LIFE. If my experience is anything to go by, you will never be allowed to leave, even if you have no car to cover any more.

They use CPA (continuous payment authority) to remove funds from your account even if you cancel your membership. Worse still the price goes up dramatically after the first year.

I was stranded for 4 hours in the middle of nowhere with my 3 year old twins, I ended up having to call the Police to help me. I called the RAC in total for 1 hour and 45 minutes using the number I had on correspondence, when they could not find me they said they had to terminate the call !!!!! I ended up holding and recalling 4 times !!!. I was told numerous times they could not find me on their system. The Police called them on my behalf and still got nowhere. In the end after holding for a further 29 mins and being put through to a Supervisor I was told I was fully covered but due to the fact they had 2 systems and I was only some of the lesser trained staff would not have known. Finally help arrived and I was expected to drive the car with kids in for 40 mins being towed, despite the Police advising they send a tow truck as car undrivable. It took another 30 mins for another RAC man to arrive. Appreciate they are busy with this unforseen weather.. had it taken 4 hours to be rescued fine, but 2 hours to get through to a member of staff who knew their system was UNBELIVEABLE. I have emailed the CEO, and suggested the first thing staff do is check BOTH systems. To add we were stranded in SNOW ! Luckily for us my heater still worked. Also to add, I was advised to STAY with the vehicle however on arrival of the RAC man he told me I should have got a taxi home and left the vehicle or my husband should have come to me and taken me home... Missing the point do I not have the insurance for THEM to rescue me not someone else ?

The RAC are administratively inept and this can lead to problems with cover and receiving documentation. Their customer relations are appalling and I would never deal with them again.

My experience is that when I first took cover out they failed to tell me that commercial vans weren't covered, and this was only mentioned in print that is so small I missed it for the first year, paying for non-existent cover. (Also, they'd sent our membership cards and paperwork to the wrong address so it was a long time before we actually received any paperwork to check.)

When I realised on renewal that they didn't cover commercial vans I contacted them and they offered us van cover for an extra fee. However, they failed to tell us that they stopped including this extra cover the following year, so we continued renewing in response to their 'Relax - you're covered' mailing for a further two years, oblivious to the fact that they'd cancelled cover for our main vehicle.

It was only when renewing in year four that I noticed the incy-wincy small print referring to their policy of not covering commercial vehicles and I rang up to double-check that we were still covered as per our standing arrangement. They told us that we hadn't been covered for 18 months, since they had contracted that part of the business out. Noone had informed us and I felt furious that we had been paying for cover we hadn't actually had. I demanded a refund but they were extremely shirty and refused any sort of refund, even though the second time I rang, the women I spoke to agreed with me that the warning was 'very easily missed'.

So two things: 1) if you have a commercial vehicle the AA cover this automatically with no surcharges and we have gone back to them even though they are by no means perfect 2) the RAC couldn't organise a p***up in a brewery and their idea of customer relations is to flatly refuse any sort of compensation when they have charged for non-existent cover.

I recently had a breakdown and had the misfortune to require help from this shower of chancers,
I was left in a queue for 30 mins at 11pm only to be told by an operator this is because AVIVA who own the RAC closed down their Glasgow office costing 100 jobs in the process to cut costs and havent bothered replacing the staff at their 2 call centres in England,
The person I spoke to had NO geographical knowledge and spoke using company jargon which is a pet hate,
The patrolman smelled and was rude and obnoxious,
Membership duly cancelled !!!

I bought full UK RAC cover before christmas last year when I was due to do a long distance journey - just to be on the safe side. Had an rta just outside Colchester, thank goodness we were ok - also relieved that someone would come to get us.

Could I get through to the RAC switchboard. No. Not at all. Kept trying. No one answered. Eventually my mate (whose dad had Green Flag cover) called them up to see if they could sort us out. Had to pay £45 but they gave us a free yearly policy with that. Call centre very helpful, sent a guy out to us within 35 mins (not bad for that time of year.) Meanwhile I saw an RAC van parked up at the next service station. Fat lot of good that was.

Very good company. Came to me withing 30mins!!!
Diagnosed problem and fixed vehicle :)
I would be happy to recommend RAC to my friends and family.