After breaking down with a fan belt broken I called the RAC to come out 15.30 Rac ' is it the fan belt? are you sure Me Yes I've got it in my hand! Rac Ok some one will be with you in 20 mins he's just around the corner. some 70 mins later I ring again, were is he Or he got held up on his last job, we will now send some one else about 20 mins away. Ok. Another 40 mins later I ring again and was told some would come but they will not be able to buy a fan beld and we would have to recover you! what a joke some thing which was £5 to 7 to buy is now a tow job We sat there and waited and waited until a man turned up we got home at 22.40 at night. No drinks , no toilets (don't ask ) nothing and this is a good service!??? now no one from the RAC calls or checks up you have to ask why?? would I recommend them NO WAY.

after paying a monthly fee for the last six years and never using them before I always kept paying just in-case as your never know earlier this year i had a blow-out and was unable to free the spare on my van so give them a call they go through it with me asking questions trying to get out of coming to my aid with each question they asked was the feeling I got eventually they sent out a recovery driver who was not rac neither was his van or uniform but never the less he was here he proceeded to drive my fully laden van up a un mounted flat bed several times with a fat tyre I told him I could smell my clutch burning but he ignored me and carried on later that day after removing the wheel and getting a new tyre fitted I tried to drive my van it revved every time a dipped the clutch and rattled under acceleration I called them back so this time they sent one off there drivers who confirmed that he had burned the clutch out, with this knowledge I called there claims dept who done everything they could to get out of this even though I had witnesses to the driver burning the clutch out and it in writing from one of there engineers they refused to pay for it to be repaired they are a joke so are there engineers I cancelled my account and keep my money in my bank should i break down in future ill call a recovery company it will cost less than the monthly direct debits companies like this are all scammers and do there best not to give you the services your paying for

Phoned RAC at 16:10 told them that my car had broken down was told someone would be with me in 45 min (16:55) At 17:30 phoned to ask when they would arrive told shortly. At 18:45 phoned to say I am still waiting At 19:15 received a call to tell me they would be with me at 19:45. At 16:10 I had told them that they would need a low loader to remove my car. When the man arrive at 19:45 he tried to start car then said they would need a low loader time was 19:55 he told me the low loader would be with me at 23:00. It had taken them 3hrs 30min to tell me something I knew at 16:10.

I've been with the RAC for years on my breakdown cover but when it recently came to renewal my price hit the roof. Telephoned them and managed to get the price back down, received three different quotes in the post after that. Having spoken to a number of advisor's as a result of these quotes coming through the post I was assured my lower price would be charged. Surprise surprise when they took nearly double what they had quoted me. I have now cancelled my breakdown cover.

The call centre is understaffed. It takes about 15 minutes to get an answer - on an 0800 number which costs 14 pence per minute from a mobile. Who calls on anything else these days? And then they tell you that someone will be with you in about 45 minutes. I knew what was wrong with my car - flat battery because of a parking light being left on. No calls to the RAC over the past 11 years except for the same problem. Then, they had a private contractor who came out at 1.00 am. Now, no show for 2 hours. It would be better not to pay for the cover and to get a local garage to come out and in the worst case get a tow home.

Attempting to get to work early one morning, car simply wouldn't strike. Ring RAC and explain the situation - say they'll try and have someone with me in the next hour or so as I'm in a safe location (fair enough). Man with a van turns up around 30 minutes later, incredibly friendly and helpful - put me at ease immediately. Wasn't carrying the correct part for my car, but went to wait outside the nearest supplier and returned within twenty minutes. Fixed it on the spot, incredibly cheap, efficienct and helpful. Would absolutely recommend this to anyone!

My Honda CRV suddenly lost power exiting a bend & limped for about half a mile before stopping. When I rang the RAC I could only describe my location by the name of the next village along what was an unclassified road. THeir operative rang me to say he was on his way and to clarify my location. He was with me within 40 minutes of my initial call and after checking that I had Diesel in the car he took about 5 mins to diagnose a stuck EGR valve which he blocked off so that the car would run in "Limp Home" mode. He then followed me home before we then completed the paperwork there. He made me feel that getting me home was what mattered and the paperwork came after. I also had my motorcycle recovered home on a trailer after complete electrical failure and received just the same service.

After being the victim of a quite bad accident, in which i was fortunate to be able to walk away with only bumps and aches (the car was consierably less fortunate) I rang the RAC. The unhelpful person I spoke to told me that the RAC no longer dealt with accidents and tht it was changed in the policy a couple of years ago (not something they excatly adverised and as I was renewing I had assumed all things were as when I originally joined). Better still the person I dealt with was unhelpful which at the best of times isn't good but when you are in shock after an accident much worse. I was told to contact my insurance, of course not a number I had on me, after some discussion she agreed to get me the number off the web - helpfully then giving me the wrong number which I only found out when I was off the phone. Now of course you could argue that I should look and I guesss that is so, but woulddn't you expect if you pay top money and I do with RAC that a. they would tell you properly? Wouldn't you also expect that you would get better service than other much cheaper breakdown agencies? Oh no interestinly a number of breakdown services do cover after an accident it's the very expensive RAC that do not. Although I am only half way through my years membership I am going to leave them and go to another - not only saving a lot of money but also getting more all around cover.

One star only because I had to!! Awful service from the RAC. I was on the basic package and was asked at the roadside (for a jump start) if i'd like to upgrade which I did. The driver then explained the transaction would go through on 8TH of the month and two weeks later they take the payment. At NO point do you get a pack explaining their terms and conditions. I still have yet to receive anything from them regarding their terms and conditions three weeks on!! Three weeks later I breakdown a day before we were due to visit my Mum where I usually get my vehicle serviced and fixed. I called them at 7.13AM in the morning and their driver wasn't dispatched until 8.08AM. The driver arrived at 8.45AM a long way after the 45 minutes they claim on their webpage. The time of the drivers arrival would of been fine if I'd called at 8.08AM but i didn't I called way before. First issue. The vehicle needed to be taken to a garage and instead of asking them to tow me to my normal garage (81 miles away) I thought I'd go local to save on the cost for them. Mistake or what. They towed me less than 2 miles (which my old cover would have been fine for) and off the driver went after spending less than 20 minutes with me and the vehicle. The garage I went to was unable to repair the vehicle so I phoned the RAC again and asked what they could offer as my vehicle was still in need of recovery and I was unable to make the journey to visit my Mum (where my usual garage is). They said that because they'd already been out to the vehicle that they wouldn't come out again. This wouldn't of annoyed me if they hadn't explained that if I'd asked to be taken to my normal garage first they would of done it no questions asked. I was stupidly trying to do the right thing by making their time and travel less, word of advise don't! Get them to take you to the garage you use and trust first off even if your in Lands End and need to get to John 'O' Groats they will take you!! I wouldn't of minded if the terms and conditions were given to me at the roadside or if they'd posted it to me with a confirmation letter along with the terms and conditions. At this point I would of known that I was only eligible for one callout and would have got them to tow me to my usual garage and not gone local to be helpful to them. They then struck me with amazement and said you've not used your new cover, your old cover would of covered you for a 10 mile tow. I was towed for less than 2 miles taking them all of 20 minutes at maximum (and after being slow in dispatching a vehicle to me). I was a little confused at what my new full roadside recovery was for, why did I pay the extra? At this point I'm offered a full refund on my new cover, why? I can only asume they'd rather pay me the money back to get out of offering the service I thought I'd payed for at the side of the road! All in all the service has been appalling from the sign up date to the point of use. I'd advise anyone to ask for the terms and conditions in FULL before you sign up or upgrade your account. Myself I will be recommending anyone use other roadside recovery companies other than this one but I'd also advise that you ask for the full terms and conditions before you sign up or upgrade (which mine was an upgrade!) Poor all round RAC lost a long running customer today!!

tried to change my cover at its aniversary from 'Car only' to 'Car & Caravan Recovery: 1st attempt I was told up to 25ft covered & fobbed off, rig is 35ft? 2nd call told I could have Arrival for £99. which was less than my car cover at £142. but needed club code. 3rd call with club code person on call 2 no longer exists and told £99 was incorrect but offered cover at £142. so I renewed under the Arrival Scheme' then waited for my new cards & £20. C&CC vouchers yipee! Or maybe notafter waiting and passing my expiry date for current cover nothing happened & no money has left my account, so with no cover at all I phoned tonight to be told their systems are down & can I call back tomorrow, at which I said it would be easier to join a competitor scheme - response 'Thats up to you sir'! I give up!

I've been in the RAC for many years (maximum coverage) and had the occasional breakdown which has been sorted out perfectly by RAC Roadside patrols. However, a year ago I broke down on the way back from a hospital where my young son had just had a broken arm cast. It was late at night, it was wintery cold and raining. The RAC refused to come out on the basis that we were 11 miles away (10 was the maximum they say) and because I didn't have a mobile phone on which they could call back (I was usuing a pay phone)they said that there was nothing they could do - it took us over 4 hours to get home with me and my two young sons eventually arriving home at 2am freezing and wet through in our t-shirts. On checking my contract I noticed that there is no mention whatsoever of any 10 mile limit (which they often quote) and they had a duty to help us. I phoned customer services who said that they did indeed have a 10 mile limit and argued that it didn't need to be mentioned in their contract. Moreover, even on the following day they would not entertain any idea of helping me recover my car (even to a local garage). I threatened to sue for all costs involved and they continued to deny all responsibility. Fed up with them - I cancelled my policy and issued legal proceedings against them which included a small amount of compensation for my boys. Within a week they phoned me to discuss the matter further and I refused. They then agreed to meet all my costs in full including the compensation. The moral is that they can't be trusted to fulfil their contract, can't be trusted to be honest as to the reasons why and cannot be relied upon to do anything other than avoid their responsibilities until legally bound to do so. I say again though that I have never had anything good to say about their roadside people.