Unfortunately I have experience of using many different breakdown services, and for some reason I thought to go with AA. I am a new customer to them, and have had the terrible experience of using them. There was no communication, I was expected to wait around for them to arrive which was over an hour in the scorching heat, I had to phone them to find out any information at all. I was taking 40 minutes towards home, and for some reason had to wait over 2 hours for someone else to come and collect me to take me the rest of the way - which was 15 minutes!!!! I am extremely disappointed with the service from AA and will immediately be transferring my breakdown cover to a move reliable service. I will always be sharing with people my experience and encouraging them to go elsewhere for breakdown service. What a terrible service AA provide!

I had a small crash which meant my car could not be driven the 168 miles home. I was by myself but am disabled so was told I was high priority 1-3 hours to get me and my car home. On the next 6 hours I had to phone them as they hadn't phoned or updated me. They kept telling me 90 mins I would wait 2 hours then ring again. By 9pm I was told there was no vehicles available so would be the morning. I checked into a motorway hotel which thankfully had rooms and phoned again a 6am to be told 9-10 am but the driver couldn't take me all the way so I would be dropped at another service station. Sure enough I was collected and dropped by the AA at the next services but was told it would be a 2 hour wait for another provider to get me and take me home. 4 Hours later the driver turned up but said they were driving me 36 mins to another service station. Dropped at 3.30 and told AA would pick me and the car up at 4.15. 5.15 I phoned again to ask for an update to be told 8.15! I explained I was a loan female and disabled but there was nothing they could do. A different company did pick me up at 6.45 and I walked through my door 26 hours after first requesting there help.

18 hours i had to wait before being recovered what a bloody joke all customer services agents lie through their teeth dont trust a word they tell you.

daughter’s car was checked by a patrol, due to overheating, stated safe to drive-just needed coolant and oil. Car severely overheated on the motorway blowing head gasket so NOT safe to drive. Patrolman now lying and staying he told us it was unsafe to drive and should go straight to a garage! Really? What parent being told that, would send their 20 year old daughter on the motorway to drive 200+ miles?! Ludicrous. I am utterly disgusted with his behaviour and as he failed to give us a written/emailed report on the day apparently that’s tough on us! She only had the car 6 months -bought from a main dealer -she’s a GB athlete and needs her car for training etc-absolutely appalling treatment. What’s happened to the AA? We’ve been loyal customers for 25 years and always been very satisfied with the service but this patrolman not only did not know his job but then lied to the detriment of an unfunded hard working young lady .

Had a breakdown in late may(clutch),the aa was there in 20.minutes,checked everything,the gentleman then towed me to a garage and took me back to where my company car was waiting. Another breakdown today (flat tire)longer wait (about an hour)but who would show up. changed the tire and had me back on the road in 15 minutes.cant fault the aa.

NEVER TRUST THEM , I WAS STUCK AT SOMEWHERE WITH THREE KIDS NO HELP INSTEAD START ARGUING. AVOID THEM AT ALL COST

I paid membership since before Christmas for services including recovery to cover both my bikes. When I hit a fox and broke my wrist last Friday I needed them to recover my bike for me. Drive him two miles home. They refused because I was "involved in an accident". Even though I pay for recovery. They kept trying to fob me off saying they could claim it on my Insurance. Probably think they're clever or something. Useless money grabbers who will take your money but won't do their job the one time you need them!

Do not use AA breakdown, the service is very poor and unreliable. I've reported a breakdown 8 o'clock pm after 2 hours recovery vehicle showed up which was not the right size to tow my car dispite AA knowing what car I'm driving ????. I was told to rearrange for recovery and after 12 hours I'm still on the side of the road and no sing of AA. This is a joke

In my opinion and experience AA Breakdown cover is shady company. They break the contract and manipulate the situation for the purpose to avoid towing or paying for car to be serviced (if you have that additional option). My experience is similar to many experience you can find in online reviews. They will gladly take your money for the membership but avoid fulfilling their legal obligation by making up unfounded reasons without any proof or sense. You may need car breakdown cover in the future. AA will let you down.

The AA technician who came to my rescue was incredible.He was very knowledgeable friendly and kind.He made the car safe for me to drive to a garage and followed in case of difficulty and then drove us home ib his AA van.Marvellous service indeed.

I broke down on the 10th of January for the first time in my six year membership and first time I needed the AA. I was left on the side of the motorway on the M5 for 6 1/2 hours in the pouring rain with a draining battery. After this horrendous wait, I had then been recovered by an outsourced contractor with a less than impressive recovery truck which was ill equipped for the job. My vehicle sustained multiple damage, which is in dispute at this time. Upon loading which was 30 minute ordeal of recovering I was dropped at a service station 22 miles away from my house. Waited another 40 minutes for the AA patrol to collect me again to take me home. From start to finish, it was 9 hours!! This does not need a sympathetic or half-hearted apology from robot staff in customer services, my complaint and compensation is in hand. This testimony is for anybody that is reviewing this vehicle recovery service as a potential candidate.

Had a chap named Guy help me with my car today. Having recently switched over from RAC due to a disagreement over a battery warranty, first experience was great. Perfect communication, ran additional tests they didn’t have to and really helped me diagnose the problem. Gave recommendations of where to go at the lowest rate, checked my tyre pressure as they looked low, and came earlier than we expected. Offered a tip as a thank you, and even refused it. Can’t fault the service or the technician at all, and will certainly stay with them from now on. Many thanks to Guy and the AA.

Car broke down, not friendly, aggressive, un caring, increased my anxiety stress, can't express the stress the experience has caused me

Member for some years now (roadside assistance, relay, parts cover etc) and never had much problem with AA on the mercifully rare occasions I needed them. Last week though a breakdown at 9pm on the M1 saw us waiting for over four (4) hours in a freezing, unlit, precarious refuge whilst the AA postponed our rescue over and over, necessitating our using National Highways' recovery contractor, with all the extra expense and trouble entailed. They came through with a hire-car next day but the poor response to our original call(s) and the baffling internally contradictory maze of customer service told me not to rely on these clowns again. Suspect that C19 lockdown prompted their getting rid of patrols to allow them to concentrate on more important things like selling insurance and rating hotels and restaurants.

Very poor customer service. Clearly the AA has no respect for loyal customers and a complete insult to our intelligence. As a regular customer i am charged £25 per month (with no breakdown claims) and a new customer pays £8 for the same cover. Not any more...

Wouldn't come out as hadn't pur both of my vehicles on policy as I'd requested. Wanted to charge me an extra £75. A woman o her own at night in a dodgy petrol station and they have no compassion. The AA used to be a great break down service but it seems it's now being run by school children or the snowflake society probably the latter, who have no consideration for people left in dangerous situations. I ended up calling my elderly relative out who found the fault to be a simple loose battery connection. He told me there and then to leave the AA as they are a useless waste of time and MONEY! Therefore I did not renew my membership, cancelled my direct debit and have taken my business elsewhere!! Sort yourselves out nit wit AA snowflake society and go back to school!!

Left in a dangerous location with no shelter for 9 hours. Eventually in desperation, and fear for my life, had to limp the vehicle home driving on the hard shoulder from Exeter to Reading at 20mph. Promised assistance the next day to relay the vehicle - no one bothered then either. Offered compensation - but after months of chasing - they just lie and tell me the cheque is in the post. 5 Weeks ago they promised another cheque was sent recorded delivery - but will not give the tracking, so it appears that is yet another lie. It's impossible to talk to anyone - When you call - they just say "we've sent an email to the team - they'll be in touch within 72 hours" but nobody ever calls back. Had family membership since 1965 - now cancelled. They simply don't care

Broke down on the A2 last night at 4:40pm waited almost an hour to be towed twice as far away from home to a ''safe space'' which was a mc Donald's and a subway at the Dartford Services. The AA then needed to send someone out to check the problem (2 hours later), also on a flatbed truck that could have taken me home, I was then dumped there until 12:50am. I have woken up with a cough and cold as there was no where to sit in the warm for 8+ hours. Utterly disgusted is an understatement. A complete lack of care and common sense shown. When you are closer to home than the services, surely you should just be taken home and ease the stress on the company. It took 3 people to do the job of one person with an ounce of common sense.

I called at 13:15 on 10 December and had to call another three times JUST TO GET A RECOVERY SLOT. Your customer care staff are appalling. Only when escalated to a manager did I get a booking, with a 9 hour waiting time. I've been a customer for 9 years paying almost £26 a month. Now it cannot be trusted. Currently 0 degrees and dropping. Incredibly poor service. I know you're busy, but you clearly need to employ more people to keep the business afloat. Off to your competitors I go!