Fashion Contact Lenses www.fashion-contactlenses.com Reviews

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Fashion Contact Lenses www.fashion-contactlenses.com
★★☆☆☆
2.3
39.0% of users recommend this
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“Got my contacts.”

★★★☆☆

written by on 29/03/2012

I think all they need is to communicate better with their customers . I sent several emails wanting to know if my contacts was shipped yet ,and it took them a week to get back to me. However they did and I received my contacts! They explained that the contacts come from UK and that's why it took so long . I believe if they are gonna sell to the US that they need to fix the communication problem. Overall I love my contacts and thankful they arrived!

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“3 months, nothing... Worldpay are fully aware and do...”

★☆☆☆☆

written by on 01/11/2011

Basically these people took money for lenses nearly 3 months ago, I have received nothing. My emails have been unanswered as is their phone, fairly obvious from other reviews whats going on here. I will be contacting my card issuer to receive a refund and urge anyone else that has been affected by these people to do the same, also to contact Worldpay as they are fully aware of this and see nothing wrong with the store operating in this manner. Unlike Paypal, Worldpay has no cover for purchases, keep this in mind if you have to use them, not only are you not covered but they don't appear to screen or care about who uses their services.

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Guest's Comment

Written on: 03/11/2011

I am going threw this. Have they refunded anything? This is not right. Hard working people getting screwed.

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“Patience is a virtue...”

★★★★☆

written by on 31/10/2011

So I ordered a pair of zombie contacts for my Halloween costume. I ordered them on Oct. 13, thinking that I would atleast get them by the 23rd (since I live in the US). When the 25th rolled by and still no sign of them, I emailed the company and still got no response. I started looking up reviews online and saw so many mixed reviews, some people saying it was a scam, others with good reviews. I have to say to those who had negative reviews, I believe patience is needed. I finally got my contacts on the 28th (just in the nick of time). I think that the delivery to the US takes longer simply because of customs. Remember, the items you are ordering are coming in little glass vials filled with liquid. Not exactly like ordering a book. I loved the contacts when they showed up, but for future reference, I'll order mine at the very end of Sept./beginning of Oct.

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“Buyer Beware!!”

★☆☆☆☆

written by on 23/09/2011

Bought 6 pairs of lenses. 3 pairs were faulty. (I checked my lenses carefully with a magnifying glass before opening bottle as I had been told their quality is suspect & their return rate for faulty lenses is extremely high) Their company policy says postage will be refunded so I sent them back. Despite numerous emails, I never received the return postage costs. This company cares nothing for its customers. I would NEVER recommend this company.

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“This company steals.”

★☆☆☆☆

written by somaphobe on 29/06/2011

On Mon 5/16 I ordered from this company. They sent me a confirmation email, as usual. I had ordered twice before, successfully. Since that time i have been sending repeated emails begging them to reply to me, to send my product, or to return my money. it is currently jun 29. They kept my money, and have never replied to a single email. Be warned. See other bad reviews by other customers. does anyone know how to pursue legal action in the UK? i am in the US and they seem to be ignoring me because I cannot do anything about their crime.

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“Don't fall for it”

★☆☆☆☆

written by SunnyDenae on 16/06/2011

This site is a SCAM. At first when I asked about my lenses, they answered my immediately and told me I would get them in time for my big event. Even went to the store and bought the best solution on the shelves. Well, I checked the tracking number, I live in TEXAS, the order was accepted at a house in COLORADO?!?! I have asked 3 times the past 2 days nicely, forwarded my receipt and tracking number where the order was accepted in another state, still no response. The last email was warning them that I will take legal actions, well they're kind of clueless and still didn't reply after that. Not sure what the deal is, but this is the most unprofessional, unreliable company I've EVER ordered from. If the order went well I was planning on buying much more from them, you know what, never again from that site!!

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Guest's Response to SunnyDenae's Review

Written on: 19/06/2011

To be hounest sounds like a silly mistake to me i ordered on the 14th and I also live in texas i had no problems as my lenses arrived yesterday and no mistakes were made i order from this site every 1-2 months for new coloured lenses and so far havent been let down just sorry for you as this seems unfortunate and unlikely ohhwell nevermind :(

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Guest's Response to SunnyDenae's Review

Written on: 05/07/2011

i hope this guy that says he has no problem's is correct :[

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Guest's Response to SunnyDenae's Review

Written on: 25/06/2011

Interesting how the person with a good opinion of this company is from Texas and spells "colored" as "coloured', the British style (this is where the company is from). I bet they have a whole department to keep web damage control for this site because they stole my money and never responded as well.

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“Well i gotta say im not too happy so far. Eventhough...”

★☆☆☆☆

written by on 21/05/2011

Well i gotta say im not too happy so far. Eventhough its not time to judge yet since i ordered my product on tuesday, but i've been sending them emails and had no answer from them. Hopefully im wrong but as far as i may concern, im not too happy about the services Fashion-contactlenses.com are offering to their customers.

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“not a good site!!! i ordered my lenses, and my card...”

★☆☆☆☆

written by on 18/03/2011

not a good site!!! i ordered my lenses, and my card did go through, they even sent me an email saying it was shipped. i get another email, saying my card didnt go through secuirt or somethin, sayin its fraud? i called my card, and the money was taken out already!! i sent e-mails, i called there number even and this lady answeres and shes like "i get soo many calls about contacts! i dont own any company that sells contacts, i'm sorry." i was so confused! now i suppose im just gonna wait and see... but yeah terrible site!

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“After seeing numerous bad reviews of this vendor after...”

★★★★☆

written by on 15/03/2011

After seeing numerous bad reviews of this vendor after I purchased my contacts, I was ready to contact my credit card company to notify them to file a dispute regarding the charges and have them reverse.. Much to my surprise, I received my contacts approximately 6 business days (EXCLUDING WEEKENDS) after I received an email stating that my order was being prepared for shipping. I placed my order on 5 Mar, and got it on 14 Mar, and I live in New York State. I think the only problem I have with this company is their lack of responses when I sent them emails regarding my order. I was always polite and courteous, and I figured that it would only be fair if they did the same and respond back. I see a lot of people complain about their orders not coming to them when the website states specific time frames. In all fairness, these delivery times arent exactly accurate and the fact that international orders must be processed through customs first should be clearly stated, and customs can hold packages for up to 30 days before they can be sent over seas and accepted by the receiving country. I would like to order from this company again, but this time plan my timing a little better. Patience is the key, and not every order is going to go perfectly, even with the most well known companies.

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“HUGE RIP OFF! I ordered my contacts 3 weeks ago and...”

★☆☆☆☆

written by on 04/03/2011

HUGE RIP OFF! I ordered my contacts 3 weeks ago and they stated that it would arrive at the U.S. in 4-7 days! That is a load of BUNK! I read these reviews and decided to check for myself, I spoke with a customer service person online named Jessica, maybe not even a real woman, and she said that these reviews were just people that had no patience. This is horrible, I got sucked into this because of speaking to 1 person from THEIR company. I have called and left emails and still I have not gotten anything! I have no idea what do, is there anyway to report these people and get them offline so they cant scam people ever again? I really wish I had never found out about this website! If I could give 0/5 I would!

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“Order later. Haven't received yet, it's been a month....”

★☆☆☆☆

written by on 04/02/2011

Order later. Haven't received yet, it's been a month. Won't answer e-mails or phone calls. Very unprofessional. Perfect price for a teenager. Too bad the order never gets to them. THIS COMPANY SUCKS

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“I order lenses very often from these guys and this is...”

★★★★★

written by on 25/01/2011

I order lenses very often from these guys and this is my first review ive always been thrilled with the service and I would defiantly say the offer the best crazy lens designs I saw a pair of lenses I liked on eyes bright and ordered them
Good price but by product did not arravive for 11 days and when the did I was very dissapointed with the quality glad I've always got fashion-contactlenses to always count on thanks guys xx

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“I ordered some contact lenses a week ago and paid...”

★☆☆☆☆

written by on 10/11/2010

I ordered some contact lenses a week ago and paid extra for special delivery. When they had not arrived 3 days letter I called them several times to find out why and got an answer machine each time. I emailed them and got no response. Its now a week later the money has come out of my account and am still unable to get hold of them. I have since emailed them again and asked them to cancel the order and give me my money back but still no response. I will also be complaining about this company and speaking with my bank to see how I can get my money back! Lucky for all of you that have not had issues but obviously they are not consistent with the way they treat their customers so would suggest you DON'T use this company.

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“Would recommend to anyone. Great service to Canada...”

★★★★☆

written by on 04/11/2010

Would recommend to anyone. Great service to Canada (exactly as stated)

Only thing is i got 3 uses out of them and one kind of ripped.

Apart from that they are great, and looked great too.

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“Not happy at all. I purchased £74 worth of contact...”

★☆☆☆☆

written by siemprelana on 30/10/2010

Not happy at all. I purchased £74 worth of contact lenses and only received part of my order. The part I haven't received was meant to be for Halloween and they haven't sent them. I have sent emails and left voicemails on the number they have on the website but not heard anything! They ingore all messages. It has been nearly 3 weeks now! I have now contacted my bank and will be going through trading standards about this company. So disappointed and disgusted at their severe lack of customer service. DO NOT BUY FROM HERE!!!

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“I ordered a pair of contact lenses over a month before...”

★☆☆☆☆

written by on 28/10/2010

I ordered a pair of contact lenses over a month before Halloween. With shipping estimated at 4-7 business days, I contacted them after 3 weeks of not receiving my order.
They refunded my money but offered no explanation as to why they didn't ship my order. I can only assume they didn't ship it as they didn't respond to my inquires about what happened to my order.
There were still 8 business days before Halloween, seems like the right option would have been for them to pay for faster shipping to make up for their mistake.

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“Cant fault the company, I ordered mine Sunday 24/10/10...”

★★★★★

written by on 26/10/2010

Cant fault the company, I ordered mine Sunday 24/10/10 at 15.33, read some reviews on monday and got a bit worried, but they arrived no problem on Tuesday 26/10/10 at 11.00. 10/10 from me

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“As a conscience consumer I found this company to have...”

★★★★★

written by on 22/09/2010

As a conscience consumer I found this company to have excellent customer service as well as expedient delivery.Thank-you for the great contact lenses.
Susana says send me a pair of contacts for dark brown eyes to make my eyes lighter,,,, grey,honey or lt. green. Thank-you from California!!!

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“Pretty straight forward company. I bought lenses then...”

★★★★★

written by on 10/09/2010

Pretty straight forward company. I bought lenses then received them in the mail. Whenever I sent emails, I got a reply. The only thing I would like to see different is for them to carry more crazy contact lenses avaiable in perscription.

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“I saw this website and at first only ordered 1 just to...”

★★★★★

written by on 20/07/2010

I saw this website and at first only ordered 1 just to see if i would get them. surely enough i got my contacts in 4 days and it was packaged very nicely. so dont hesitate to try it cause i assure you it def works and you will love it . they are very comfortable :) i will def order from them again good price great quality =]

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