I was delighted to find a couple of items in the Karen Millen store that looked very well made and suitable for work. I do not normally shop in Karen Millen as there is not one close by, so it was a treat to wander around their store, especially as the sales were on. The assistant was very helpful in providing advice. As I tried on a skirt, I noticed a tear in the stitching of the lining. Unfortunately there was not another one in the store, so I asked for a discount. The manager was happy to oblige with a 10% reduction on that one skirt. I paid for two items and left the store.

A couple of days later I put on the "damaged" skirt, and found that it did not fall very well as I walked and moved around. Luckily, the tags were still intact. I searched the internet to find the nearest store. At first the store assistants were happy to let me exchange, but as they examined my receipt, they wanted me to explain the discount. I told them about the lining in the skirt.

I was then informed that by accepting a discount on an item, it becomes non returnable. Apparently this policy, along with their returns policy, should have been explained to me at the point of sale, and the receipt should have been marked to show that this had been done. So, even though there is no such marking on my receipt, the Karen Millen store will not help me. There is nothing they can do to help me. They would be reprimanded by Head Office if they tried. Their words not mine. It is simply against their policy. The original store will not do anything to help me either, and I have been told to take this matter up with the Karen Millen Head Office.

The most frustrating thing is that IF I had been told when I asked for the discount the conditions attached - that by accepting the discount the item then becomes non returnable full stop - I would have not parted with my cash.

Judging by the other reviews I am more than a little disheartened, and wish that I had found these reviews before even setting foot into a Karen Millen store.

I will not be spending any more of my cash with Karen Millen, and will certainly share this experience with my friends.

I have bought many items from Karen Millen and always have problems with exchanges and faulty goods, they only want to repair never exchange for new goods. This is not good, so much for keeping the customer happy.......

I bought a dress in Karen Millen, and the plastic strap detail broke the first night I wore it. When I took it back to the shop they wouldn't even give me an exchange, because I had worn it!!! They said they would consider trying to repair it. I took the dress back with me, and decided to complain to the head office. I called, I left messages, I sent letters and emails. I am still waiting for a reply 8 months later, and I still have a dress costing £180 that I can't wear.

Karen Millen - I bought a dress to wear at a wedding in the Kingston store. The dress had the option of wearing it strapless or with straps, which were provided in a separate bag. When I tried the dress at the shop I really liked it but I wasn't happy wearing without the straps as the dress didn't seem to hold properly around the breast area. I asked one of the shop assistance if wearing the straps would be better (she was wearing the same dress that day with the straps) and she said it was definitely better to wear the straps. I decided to buy it and when paying for it she informed me there was a 30 day return policy. When I got home and tried the dress with the straps, it just didn't look right either around the breast area. It was flattening my breasts, not very flattering at all. I took it back to the shop expecting money refund but I was told no refunds were given, only credit notes and she pointed out I had been informed of that when I bought the dress. I explained nothing about credit notes was mentioned, only the time I had to return it. I was very angry becasue I felt the terms and condition had not been explained properly and now I have to shop again there if I want to get another outfit. Not happy at all!!!

I recently bought a jacket in a Karen Millen store (Canary Wharf). I asked if I could bring it back if it wasn't suitable (not having the right clothes on at the time). I was told this was not a problem.
However, when I did return the jacket my attention was brought to their policy on the back of the receipt stating that only credit notes and NO refunds would be given for unwanted items. Looking at my statutory rights, there should have been a notice next to the till stating this BEFORE I bought the jacket. It is, however, on the side, behind a "tray" of sunglasses and this information was not passed on. I am now lumbered with a credit note for £xxx for which, out of principle I will try and pass on as I will not shop in the store again.

I recently bought a dress from Karen Millen (The Metro centre store). The assistant was so helpful and lovely. It really makes a difference when you're spending so much money. The fitting rooms were spacious and well laid out. The clothes are gorgeous, they're really well made.

I bought a top and matching silk skirt from Karen Millen for a wedding I'm going to in two weeks, I wore the top out one night and then washed it in accordance with the instructions. I noticed when I wore it again that there was bubbling or pilling on the silk - this obviously shouldn't be happening on a new or good quality top. I brought it back to Karen Millen who have called me and told me that the problem was mine not theirs - I'd obviously done something to wear it away and that they were sending the top back. I argued to no avail that I've only worn the top twice and that it should surely be able to handle that and got nowhere - I will definitely never be purchasing anything there again as from my own experience they haven't stood over the clothing they sell.

I Love Karen Millen Clothes. I know they are expensive but the cut is beautiful. The girls in Newcastle and Metrocentre are always so helpful. I usually ask them what goes with what and they bring me things to try, its nice because some things don't look that nice on the hanger, then you try them and they look fab. I've just bought a beautiful dress from the new season stock, I must say looking round the shop I loved most things I saw this season. I have the most gorgeous red coat from the winter season I love it and look fab in it! Thanks Karen your a fab designer.

I like the clothes from Karen Millen, although expensive - they are good quality and classy looking. But I think most stores need some serious customer service training!

Karen Millen - The service and staff are soo bad. I bought a dress not realising the lining had torn on a beaded dress. I then took it to a friend of mine who is specialist wedding dress maker being told the lining must have cost about a pound and it was totally useless for the weight of the dress. I then took it back on Christmas Eve and was greeted by a manager in the Glasgow office who dismissed me, even though I spend thousands in Karen Millen every year. I took the dress away as she said it would have to be checked at their head office, even though I needed it for Christmas night. I called the head office, and with my auntie working in Citizens Advice and my knowledge, I made sure I was going to get the dress changed or I was going to get my best friend to write an article in one of Sotland's biggest newspapers and I would have paid anything for it, not for the sake of a dress but for they way I was treated by the shop assistants who have a degree in bad customer service.

Karen Millen - All the staff are very helpful and outgoing. They seem to make everyone feel special and welcome, almost like hostesses at a party! The clothes are fabulous and of great quality. There is a real mix of style for a broad age group. I bought an entire outfit and put it all on an account card, it was a great way to treat myself without all the guilt. I now have 5/6 months to pay it off interest free!

I spilt water down my £135 Karen Millen dress which I'd worn once and when the dry-cleaners couldn't remove the stain I returned it for a refund as this was obviously a defect in the fabric! I have been battling with the head office for a month now and trading standards have now advised me to take them to small claims court. I am applying today as I am now at the end of my tether with them. Be warned!

Karen Millen - I do not have a lot of money but have never been made to feel as though I have entered a shop where my presence is not wanted. I have recently applied for a store card from Karen Millen to spread the cost of my purchases. I can now have an expensive look and afford it.

Karen Millen - Also, the shoe had a missing diamond and still the assistant did not bother to help or give advice.

Karen Millen - The shop assistant was very rude to me. At the end, I decided to buy a top from them, not because I desperately liked it, but because I wanted to tell them that I can afford their clothes!

I purhased a top on Saturday from Karen Millen and realised it wasn't really the right size for me I (tried to) return it the following Thursday to be told 'we can only give you a credit note' - I said I hadn't been advised of this, the shop assistant herself said the staff who sold it to me should have explained this to me and written on the receipt to show they had told me... but still she gave me a poxy credit voucher... surely that's the shop's fault not mine ?? - KAREN MILLEN - maybe spend more time training staff than keeping customers' money!

I received a cashmere roll-neck top from my husband at Christmas. Unfortunately it was too big so, since we live over 200 miles from the nearest Karen Millen store, I called them to see if they would accept a return by mail order. It turned our that they wouldn't and that I would have to drive to Glasgow especially to return the item. That in itself was irritating but, when I asked them to keep another one aside for me until I visited the store the next day, they also refused to do that as it wasn't "policy". Would she tell me that there was one in my size in stock so that my journey wouldn't be wasted? No, she couldn't! Apparently there were quite a number of items being marked down for Sales stock so she didn't have time to go and look. One of my New Years resolutions is never to buy anything else from them - so far, I'm sticking to it!

After purchasing a faulty dress worth 120 pounds at karen millan and being told I could not have a refund only a credit note, I took this further to head office customer services as this is against the law. They were most unhelpful and refused to listen to a word I said. Not the customer service level I would expect from a designer shop!

very helpful and chatty.

The customer service at Karen Millen is totally shoddy. I bought a garment in the sale and the buckle would not fasten. I spoke to a sales assistant and she was extremely rude to me. I complained about the sales assistant to the head office and got the same treatment from the customer services manager!!! Consumers beware when dealing with head office!!!